HP LaserJet Enterprise P3015 User Manual

							NOTE:To use this method, connect the product directly to your computer through a USB cable, and
install the printer driver for this product on your computer.
1. Print a configuration page and note the TCP/IP address.
2. Find the .EXE file on your computer, and double-click it to open the file.
3. From the  Select Printer to Update  drop-down list, select this product. Click the  Start button to
begin the update process.
CAUTION: Do not turn the product off or try to send a print job during this process.
4.When the process is complete, a smiling face icon displays in the dialog box. Click the  Exit button.
5. Turn the product off and then on.
6. Print another configuration page and verify that the new firmware datecode is listed.
Use FTP to upload the firmware through a browser
1.Make sure the Internet browser you are using is configured for viewing folders from FTP sites.
These instructions are for Microsoft Internet Explorer.
a.Open the browser and click  Tools, and then click  Internet Options .
b. Click the  Advanced  tab.
c. Select the box labeled  Enable folder view for FTP sites .
d. Click  OK.
2. Print a configuration page and note the TCP/IP address.
3. Open a browser window.
4. In the address line of the browser, type ftp:// , where  is the address
of the product. For example, if the TCP/IP address is 192.168.0.90, type  ftp://
192.168.0.90 .
5. Locate the downloaded .RFU file for the product.
6. Drag and drop the .RFU file onto the  PORT icon in the browser window.
NOTE: The product turns off and then on automatically to activate the update. When the update
process is complete, a Ready  message displays on the product control panel.
Use FTP to upgrade the firmware on a network connection
1.Take note of the IP address on the HP Jetdirect page. The HP Jetdirect page is the second page
that prints when you print the configuration page.
NOTE: Before upgrading the firmware, make sure that any error messages are cleared from the
control-panel display.
2. Click  Start, click Run , and then type cmd  to open the command window.
3. Type  ftp  . For example, if the TCP/IP address is 192.168.0.90, type  ftp
192.168.0.90 .
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							4.Go to the folder where the firmware file is stored.
5. Press  Enter on the keyboard.
6. When prompted for the user name, press Enter .
7. When prompted for the password, press  Enter.
8. Type  bin at the command prompt.
9. Press  Enter. The message 200 Types set to I, Using binary mode to transfer files  appears in
the command window.
10. Type  put and then the file name. For example, if the file name is ljp3015.rfu, type  put
ljp3015.rfu .
11. The download process begins and the firmware is updated on the product. This can take several
minutes. Let the process finish without further interaction with the product or computer.
NOTE: The product automatically turns off and then on again after processing the upgrade.
12.At the command prompt, type  bye to exit the ftp command.
13. At the command prompt, type  exit to return to the Windows interface.
Use HP Web Jetadmin to upgrade the firmware
To learn how to use HP Web Jetadmin to upgrade the product firmware, go to www.hp.com/go/
webjetadmin.
Use Microsoft Windows commands to upgrade the firmware
NOTE:This process requires the product to be shared on a network.
1.Click  Start, click Run , and then type cmd to open the command window.
2. Type the following:  copy /B  \\\ , where
 is the name of the .RFU file (including the path),  is the name
of the computer from which the product is being shared, and  is the product share
name. For example:  C:\>copy /b C:\ljp3015.rfu \\YOUR_SERVER\YOUR_COMPUTER .
NOTE:If the file name or path includes a space, you must enclose the file name or path in
quotation marks. For example, type:  C:\>copy /b C:\MY DOCUMENTS\ljp3015.rfu \
\YOUR_SERVER\YOUR_COMPUTER .
3.Press  Enter on the keyboard. The control panel shows a message that indicates the progress of
the firmware upgrade. At the end of the upgrade process, the control panel shows the  Ready
message. The message One File Copied  appears on the computer screen.
Upgrade the HP Jetdirect firmware
The HP Jetdirect network interface in the product has firmware that can be upgraded separately from
the product firmware. This procedure requires that you install HP Web Jetadmin Version 7.0 or later on
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							your computer. See Use HP Web Jetadmin software on page 116. Complete the following steps to
update the HP Jetdirect firmware by using HP Web Jetadmin.
1. Open the HP Web Jetadmin program.
2. Open the  Device Management  folder in the drop-down list in the  Navigation panel. Navigate to
the  Device Lists  folder.
3. Select the product that you want to update.
4. In the  Device Tools  drop-down list, select the  Jetdirect Firmware Update  option.
5. Under the  Jetdirect Firmware Version  heading the HP Jetdirect model number and current
firmware version are listed. Make a note of these.
6. Go to 
http://www.hp.com/go/wja_firmware .
7. Scroll down to the list of HP Jetdirect model numbers, and find the model number you wrote down.
8. Look at the current firmware version for the model, and see if it is later than the version you wrote
down. If it is, right-click on the firmware link, and follow the instructions on the Web page to
download the new firmware file. The file must be saved into the :\PROGRAM FILES
\HP WEB JETADMIN\DOC\PLUGINS\HPWJA\FIRMWARE\JETDIRECT folder on the computer
that is running the HP Web Jetadmin software.
9. In HP Web Jetadmin, return to the main product list and select the digital sender again.
10. In the  Device Tools  drop-down list, select the  Jetdirect Firmware Update  option again.
11. On the HP Jetdirect firmware page, the new firmware version is listed under the  Jetdirect
Firmware Available on HP Web Jetadmin  heading. Click the Update Firmware Now button to
update the Jetdirect firmware.
NOTE: You can also use FTP or the embedded Web Server to update the HP Jetdirect firmware. For
more information, go to 
http://www.hp.com/go/wja_firmware .
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							10 Solve problems
●Solve general problems
●
Restore factory settings
●
Interpret control-panel messages
●
Jams
●
Paper-handling problems
●
Solve print-quality problems
●
Solve performance problems
●
Solve connectivity problems
●
Solve walk-up USB printing problems
●
Product software problems
●
Solve common Windows problems 
●
Solve common Macintosh problems
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							Solve general problems
If the product is not responding correctly, complete the steps in the following checklist, in order. If the
product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves
the problem, you can stop without performing the other steps on the checklist.
Troubleshooting checklist
1.Make sure the product Ready light is on. If no lights are on, complete these steps:
a.Check the power-cable connections.
b. Check that the power is turned on.
c. Make sure that the line voltage is correct for the product power configuration. (See the label
that is on the back of the product for voltage requirements.) If you are using a power strip and
its voltage is not within specifications, plug the product directly into the wall. If it is already
plugged into the wall, try a different outlet.
d. If none of these measures restores power, contact HP Customer Care.
2. Check the cabling.
a.Check the cable connection between the product and the computer or network port. Make
sure that the connection is secure.
b. Make sure that the cable itself is not faulty by using a different cable, if possible.
c. Check the network connection. See 
Solve network problems on page 190.
3. Check to see if any messages appear on the control-panel display. If any error messages appear,
see 
Interpret control-panel messages on page 147.
4. Ensure that the paper that you are using meets specifications.
5. Print a configuration page. See 
Print the information and show-me-how pages on page 108. If the
product is connected to a network, an HP Jetdirect page also prints.
a. If the pages do not print, check that at least one tray contains paper.
b. If the page jams in the product, see 
Clear jams on page 163.
6. If the configuration page prints, check the following items.
a.If the page does not print correctly, the problem is with the product hardware. Contact
HP Customer Care.
b. If the page prints correctly, then the product hardware is working. The problem is with the
computer you are using, with the printer driver, or with the program.
7. Select one of the following options:
Windows : Click Start, click Settings , and then click Printers , or Printers and Faxes . Double-
click the name of the product.
-or-
Mac OS X : Open Print Center  or Printer Setup Utility , and double-click the line for the product.
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							8.Verify that you have installed the printer driver for this product. Check the program to make sure
that you are using the printer driver for this product.
9. Print a short document from a different program that has worked in the past. If this solution works,
then the problem is with the program you are using. If this solution does not work (the document
does not print) complete these steps:
a.Try printing the job from another computer that has the product software installed.
b. If you connected the product to the network, connect the product directly to a computer with
a USB cable. Redirect the product to the correct port, or reinstall the software, selecting the
new connection type that you are using.
Factors that affect product performance
Several factors affect the time it takes to print a job:
● Maximum product speed, measured in pages per minute (ppm)
● The use of special paper (such as transparencies, heavy paper, and custom-size paper)
● Product processing and download time
● The complexity and size of graphics
● The speed of the computer you are using
● The USB connection
● The printer I/O configuration
● The amount of memory installed in the product
● The network operating system and configuration (if applicable)
● The printer driver that you are using.
NOTE:
Although additional memory can improve how the product handles complex graphics and
improve download times, it will not increase maximum product speed (ppm).
ENWW Solve general problems 145
 
						

							Restore factory settings
1.Press the  Menu button .
2. Open each of the following menus. Press the down arrow 
 to highlight it and then press the  OK
button to select it.
a. CONFIGURE DEVICE
b. RESETS
c. RESTORE FACTORY SETTINGS
For more information, see 
Resets menu on page 36 .
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							Interpret control-panel messages
Control-panel message types
Four types of control-panel messages can indicate the status of or problems with the product.
Message typeDescription
Status messagesStatus messages reflect the current state of the product. They inform you of normal product operation
and require no interaction to clear them. They change as the state of the product changes. Whenever
the product is ready, not busy, and has no pending  warning messages, the product displays the
Ready  status message.
Warning messagesWarning messages inform you of data and print erro rs. These messages typically alternate with the
Ready  message or other status messages and remain until you press the  OK button. Some warning
messages are clearable. If you set the  CLEARABLE WARNINGS setting to the  JOB option in the
CONFIGURE DEVICE  menu, the next print job clears these messages.
Error messagesError messages communicate that you must perform some action, such as adding paper or clearing
a jam.
Some error messages are autocontinuable. If the  AUTO CONTINUE setting is turned on in the
CONFIGURE DEVICE menu, the product continues normal operation after an autocontinuable error
message displays for 10 seconds.
NOTE: Pressing any button during the 10-second autocontinuable error message overrides the
auto-continue feature, and the button function takes precedence. For example, pressing the stop
button 
 pauses printing and offers the option to cancel the print job.
Critical-error messages Critical error messages inform you of  a product failure. You can clear some of these messages by
turning the product off and then on. These messages are not affected by the AUTO CONTINUE
setting. If a critical error persists, service is required.
Control-panel messages
Table 10-1   Control-panel messages
Control panel messageDescriptionRecommended action
10.XX.YY SUPPLY MEMORY ERROR
For help press An error has occurred in one or more of the
products supplies.
10.00.0Y = memory is defective
10.10.0Y = memory is missing1.Turn the product off and then on to clear
the message.
2. If the message persists, contact an HP-
authorized service or support provider.
11.XX INTERNAL CLOCK ERROR
To continue press OKThe real time clock has experienced an error.Printing can continue, but a prompt appears
every time you turn on the product. To resolve
the issue, contact an HP-authorized service
or support provider.
13.JJ.NT JAM IN 
13.JJ.NT JAM INSIDE  A jam has occurred in the specified location. Remove the jammed paper.
If the message persists after you have
cleared all jams, a sensor might be stuck or
broken. Contact an HP-authorized service or
support provider.
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							Control panel messageDescriptionRecommended action
13.JJ.NT PAPER JAM OPEN INPUT
TRAYS
alternates with
Open all traysA jam has occurred in a tray.1.Open each tray and check for jammed
paper.
2. Open the top cover.
3. Remove the print cartridge and any
paper.
4. Reinstall the print cartridge and close
the top cover.
5. Close all trays.
21 PAGE TOO COMPLEX
For help press 
alternates with
21 PAGE TOO COMPLEX
To continue press OK
The data in the print job is too complex.1.Press the  OK button to print the
transferred data (some data might be
lost).
2. If this message displays often, simplify
the print job or install more memory.
22 EIO X BUFFER OVERFLOW
To continue press OKToo much data was sent to the EIO card in
the specified slot [X]. An improper
communications protocol might be in use.
Note: EIO 0 is reserved for the HP Jetdirect
embedded print server.1.Press the  OK button to clear the
message. (The job will not be printed.)
2. Check the host configuration. If the
message persists, contact an HP-
authorized service or support provider.
22 EMBEDDED I/O BUFFER OVERFLOW
To continue press OKToo much data was sent to the products
internal HP Jetdirect.Press the  OK button to continue printing.
Some data might be lost.
22 USB I/O BUFFER OVERFLOW
To continue press OKToo much data was sent to the USB port.Press the  OK button to clear the error
message. (The job will not be printed.)
40 EIO X BAD TRANSMISSION
To continue press OKThe connection has been broken between
the product and the EIO card in the specified
slot [X].
Note: EIO 0 is reserved for the HP Jetdirect
embedded print server.Press the  OK button to clear the error
message and continue printing.
40 EMBEDDED I/O BAD TRANSMISSION
To continue press OKThe connection has been broken between
the product and HP Jetdirect print server.Press the  OK button to clear the error
message and continue printing.
41.3 UNEXPECTED SIZE IN TRAY 1
MANUALLY FEED   You have configured Tray 1 for a different
size of paper than the print job requires.
Reload the tray with the correct paper size.
If another tray contains the correct size, the
product prompts you to press the 
OK button
to use another tray.
Table 10-1   Control-panel messages (continued)
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