HP LaserJet Enterprise P3015 User Manual

							Control panel messageDescriptionRecommended action
Too many trays installed
Turn power off and uninstall a trayYou have installed more optional trays than
the product supports.
The product can accept up to two optional
500-sheet trays.Remove one of the optional trays.
Too many USB accessories
For help press The does not support this many USB storage
accessories.Remove the extra USB storage accessories
until this message goes away. Then, remove
and reinsert the new USB storage accessory.
Too many USB hubs
Remove latest USB hubThe product has detected that a USB hub is
connected to another USB hub.Remove the extra USB hub. The product
does not support USB hubs connected to
other USB hubs.
TRAY  [TYPE] [SIZE]
To change size or type press OK
alternates with
TRAY  [TYPE] [SIZE]
To accept settings press This message states the current type and
size configuration of the paper tray, and
allows you to change the configuration.To change the paper size or type press the
OK button while the message is present. To
clear the message, press the back arrow 
while the message is present.
● Select the 
ANY SIZE and ANY TYPE
settings if the tray is used frequently for
different sizes or types.
● Set size and type to a specific setting if
printing with only one type of paper.
TRAY  OPEN
For help press 
alternates with

The tray cannot feed paper to the product
because tray [X] is open and must be closed
for printing to continue.Check the trays and close any that are open.
Unable to add more files to print
Wait for a job to finish printingThe print queue has the maximum number of
jobs.Wait for a job to finish before adding another
job to the print queue.
UNABLE TO READ ENTIRE DIRECTORY
To continue press OKThe list of files on the USB accessory is
longer than the product can display.1.
To print a file from the partial list, press
the OK button and then select a file from
the list.
2. To prevent this problem, remove files
from the USB accessory.
UNABLE TO STORE JOB
alternates with
The print job named cannot be stored
because of a memory, disk, or configuration
problem.Correct the error and then try again to store
the job.
UNSUPPORTED SUPPLY IN USEThe print cartridge is for a different HP
product.If print quality is no longer acceptable, replace
the print cartridge. See 
Change the printcartridge on page 122.
For a list of supported print cartridges, see
Part numbers on page 201.
UNSUPPORTED SUPPLY INSTALLED The print cartridge is for a different HP
product.If print quality is no longer acceptable, replace
the print cartridge. See Change the print
cartridge on page 122.
For a list of supported print cartridges, see
Part numbers on page 201.
Table 10-1   Control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
USB ACCESSORY NEEDS TOO MUCH
POWER
Remove USB accessory and then turn off
then on
alternates with
USB ACCESSORY NEEDS TOO MUCH
POWER
For help press The USB accessory is drawing too much
electrical current. Printing cannot continue.Remove the USB accessory, and then restart
the product.
Use a USB accessory that uses less power
or that contains its own power supply.
USB accessory not recognized
For help press 
alternates with
USB accessory not recognized
To clear press OK
The product does not support plug-and-play
operation for the type of USB accessory in the
host USB port, or the accessory is not
supportedWith the USB accessory connected, turn the
product off and then on. If the message
reappears, remove the USB accessory.
USB printing unavailable
For help press The administrator has disabled printing from
USB accessories.Print the job from a computer that is
connected to the product.
USB storage accessory removed
Clearing any unassociated dataYou have removed the USB accessory from
the product. The product cancels any jobs
from the accessory that are in the print queue.To print the remaining jobs, reinsert the USB
accessory and select the jobs again.
USB STORAGE DEVICE FAILURE
To clear press OKThe specified device has failed.Press the OK button to continue.
USB STORAGE FILE OPERATION FAILED
To clear press OKA command attempted an illogical operation.Press the  OK button to continue.
USE TRAY  [TYPE] [SIZE]
To change press 
/.
To use press OK
The product did not detect the type and size
of paper requested. The message shows the
most likely type and size available and the
tray in which they are available.Press the  OK button to accept the values in
the message, or press the up or down arrow
/ to scroll through the available choices.
USED SUPPLY IN USE
Economode disabledThe print cartridge has been previously used.If you believe you purchased a genuine HP
supply, go to www.hp.com/go/anticounterfeit .
USED SUPPLY INSTALLED The print cartridge has been previously used. Press the OK button to use this cartridge, or
install a new cartridge.
If you believe you purchased a genuine HP
supply, go to 
www.hp.com/go/
anticounterfeit .
Table 10-1  Control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
Wait for printer to reinitializeThis message can appear for a variety of
reasons:
●The RAM DISK settings changed before
the product restarted.
● The product is restarting after changing
external device modes.
● You have exited the 
DIAGNOSTICS
menu.
● A new formatter has been installed with
an old product, or a new product has
been installed with an old formatter.No action is necessary.
WARMING UP
alternates with
 The product is coming out of sleep mode.
Printing continues when it is done.
No action is necessary.
Table 10-1
  Control-panel messages (continued)
ENWW Interpret control-panel messages 161
 
						

							Jams
Common causes of jams
Many jams are caused by using paper that does not meet HP specifications. For complete paper
specifications for all HP LaserJet products, see the HP LaserJet Printer Family Print Media Guide. This
guide is available at 
www.hp.com/support/ljpaperguide .
The product is jammed.1
CauseSolution
The paper does not meet specifications.Use only paper that meets HP specifications. See Paper andprint media on page 73.
A component is installed incorrectly.Verify that all components are correctly installed.
You are using paper that has already passed through a product
or copier.Do not use paper that has been pr eviously printed on or copied.
A tray is loaded incorrectly.Remove any excess paper from the tray. Make sure that the
stack is below the maximum stack height mark in the tray. See
Load trays on page 81.
The paper is skewed.The tray guides are not adjusted correctly. Adjust them so they
hold the stack firmly in place without bending it.
The paper is binding or sticking together.Remove the paper, flex it, rotate it 180°, or flip it over. Reload
the paper into the tray.
NOTE:Do not fan paper. Fanning can create static
electricity, which can cause paper to stick together.
The paper is removed before it settles into the output bin.Reset the product. Wait until the page completely settles in the
output bin before removing it.
During two-sided printing, you removed the paper before the
second side of the document was printed.Reset the product and print the document again. Wait until the
page completely settles in the output bin before removing it.
The paper is in poor condition.Replace the paper.
The internal rollers from the tray are not picking up the paper.Remove the top sheet of paper. If the paper is too heavy, it
might not be picked from the tray.
The paper has rough or jagged edges.Replace the paper.
The paper is perforated or embossed.Perforated or embossed paper does not separate easily. Feed
single sheets from Tray 1.
Product supply items have reached the end of their useful life.Check the product control panel for messages alerting you of
supplies status, or print a supplies status page to verify the
remaining life of the supplies. See 
Print the information andshow-me-how pages on page 108.
Paper was not stored correctly. Replace the paper in the trays. Paper should be stored in the
original packaging in a controlled environment.
1If the product continues to jam, contact HP Custom er Support or your authorized HP service provider.
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							Clear jams
Clear jams from Tray 1
TIP:To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-tray1-jams .
1.Slowly pull the jammed paper or other print media out of the product. If part of the paper has already
been pulled into the product, see 
Clear jams from the top cover on page 167.
2. Press the  OK button to clear the message.
OK
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							Clear jams from Tray 2 or an optional 500-sheet tray
TIP:To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-tray2-jams .
1.Remove the tray from the product.
1
2.Remove any damaged paper from the tray, and then reinsert the tray.
164 Chapter 10   Solve problems ENWW
 
						

							3.Press the top-cover-release button, and open the top cover.
2
1
3
2
1
3
2
1
3
2
1
3
4.Remove the print cartridge.
2
3
5.Remove any jammed paper.
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							6.Reinsert the print cartridge.
2
1
3
7.Close the top cover.
2
1
3
2
1
3
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							Clear jams from the top cover
TIP:To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jams-top .
1.Press the top-cover-release button, and open the top cover.
2
1
3
2
1
3
2
1
3
2
1
3
2.Remove the print cartridge.
2
3
3.Remove any jammed paper.
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							4.Reinsert the print cartridge.
2
1
3
5.Close the top cover.
2
1
3
2
1
3
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