HP LaserJet Enterprise M4555 User Manual

							Table 11-1  Send-fax messages (continued)
Message Error No.DescriptionAction(s)
Power Failure 0A power failure occurred
during the fax transmission on
the sending fax product.Try resending the fax.
No Fax Detected 17 or 36No fax machine was detected
at receiving end. May be due
to voice calls. Verify fax number and have
receiver verify fax machine is
on and connected; then try
resending fax.
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							Receive-fax messages
Table 11-2  Receive-fax messages
Message Error No.DescriptionAction(s)
Success n/aFax received ok.None.
Blocked n/aFax reception was blocked by
receiving fax machine using
blocked number feature.None.
Modem Fail Any Unexpected or bad response
from the internal modem to
the product - example is
trying to send a fax just as
another fax is arriving. Have fax resent; if the error
persists, contact service.
Communication Error 17, 36Lost telephone connection or
interruption between sender/
receiver. Have the sender resend the
fax (if the sending machine
does not automatically retry).
Communication Error Any besides 17 or 36 General communications
issue where the fax
transmission was interrupted
or did not proceed as
expected.Have fax resent; if the error
persists, contact service.
Space Fail 0Unable to read or write
image file to disk; could be
corrupt product disk or no
space on disk.Have fax resent; if the error
persists, contact service.
Page Fail 0Incompatible page width or
page had too many bad
lines.Have fax resent; if the error
persists, contact service.
Memory Error 0O ut o f R AM  m em ory  o n
product. If error persists, may need to
add additional RAM memory
to product.
Compression Error 0Corrupted fax - the received
image file cannot be
decoded.Have fax resent; enable ECM
(Error Correction Mode) if not
already.
Print Fail 0Corrupted fax - the received
image file cannot be
decoded.Have fax resent; enable ECM
(Error Correction Mode) if not
already.
Poll Invalid 0The fax polling feature
attempted to retrieve a fax
from another machine but no
fax was available.Contact the administrator of
the fax machine being polled
and verify a fax is available,
and then retry.
Job Fail AnyFax failure; this includes all
non-specific failures.Have fax resent; if the error
persists, contact service.
Power Failure 0A power failure occurred
during the fax reception.Have the sender resend the
fax.
No Fax Detected 17, 36 A voice call was made to the
fax. None
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							Fax reports
The following sections list the fax reports available on this product. These reports can be printed or
viewed on the product control panel.
The following fax reports are available on this product: ●Fax Activity Log
● Billing Codes Report
● Blocked Fax List
● Speed Dial List
● Fax Call Report
Use the following steps to print or view a fax report: 1.From the Home screen, scroll to and touch the  Administration button.
2. Open the following menus:
●Reports
● Fax Reports
3. Touch the log or report to print or view.
4. Touch the  Print or View  button.
Fax activity log
The fax activity log includes the following information.
● The fax header information configured on the product.
● The job number of each fax job.
● Date and time of all faxes received, sent, or failed to send.
● The type of fax job; send or receive.
● Identification (phone number, if available)
● Duration (off-hook time)
● Number of pages
● Result (successfully sent, pending, or failed 
to send which includes error type and code)
The database stores the most recent 500 fax entr ies (older faxes are deleted from the log). The
database fax entries include any fax session as an entry. For example, a fax session could be a sent
fax, received fax, or firmware upgrades. Depending on the activity, there might be fewer than 500
entries in the report (unless you sent 500 faxes with out receiving any faxes or other completing another
activity).
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							If you want to use the log for record keeping purposes, you should print the log periodically (at least
every 500 faxes) and then clear it.
Billing code report
The billing code report is a list of the most recent 500 faxes that were successfully sent, listed by billing
code. The following information is provided in this report.
● Billing code number
● Date and time of all faxes that were successfully sent
● Identification number
● Duration (off hook time)
● Number of pages sent
● Result (success)
The database stores the most recent 500 faxes (older faxes are deleted from the database). If you want
to use the report for record keeping purposes, you sh ould print the report periodically (at least every
500 faxes) and then clear it.
Blocked fax list report
The blocked fax list report contains the list of fax numbers that the product has been configured to not
receive faxes from.
Speed dial list report
A speed dial list report lists the fax  numbers assigned to speed dial names.
Fax call report
The fax call report is a brief report that indicates th e status of the last fax that was sent or received.
Clear the fax activity log
To clear the fax activity log, complete the following steps.
1.On the control panel, touch the  Administration icon.
2. Open the following menus:
●Fax Settings
● Clear fax activity log
3. Touch the  Clear button to clear the fax activity log.
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							Service settings
These items in the control-panel menus can help with troubleshooting if the corrective action taken under
the Error Codes section is unsuccessful. They ar e intended to be used when an HP service
representative is assisting you.
Settings in the Troubleshooting menu
Open the Administration  menu, and then select the  Troubleshooting menu.
Troubleshooting menu settings T.30 Trace: The T.30 trace is a printed report which produces a record of all the
communications between the sending and receiving fax machines for the last Fax
transmission or reception. The report has many technical details which are usually
beyond the scope of most users. However the report contains detailed error codes
and other information that might be useful in troubleshooting a particular problem
related to sending or receiving a FAX. The report contents might be requested by
an HP service representative when trying to determine the cause of a problem and
will help to determine the appropriate action.
  Transmit Signal Loss: This selection compensates for phone line signal loss. It is not
recommended to modify this setting unless requested to do so by an HP service
representative as it might render the fax inoperable.
  V34: This setting has two values (Normal and Off) that control the modems baud
rate. The Normal setting allows the modem to select (negotiate with the other
modem) any of the supported baud rates up to 33,600 bps. The Off setting sets
the baud rate to 14,400 bps. This setting remains set, until changed.
  Speaker Mode: This service setting has two modes, Normal and Diagnostic. In
Normal mode, the modem speaker is turned on during dialing through the initial
connection and then shuts off. For Diagnostic mode, the speaker is turned on and
remains on for all fax communications until the setting is returned to Normal.
Settings in the Resets menu
Open the Administration  menu, and then select the  Resets menu.
Resets menu settings Restore Factory Telecom Settings or Restore Default Telecom Settings : This selection
resets several menu changes back to their default settings. This includes the
maximum baud rate, ring-burst off time, V.34, speaker mode, and transmit signal
loss.
Firmware upgrades
The firmware on the fax accessory can be updated.  Fax firmware updates occur as part of an overall
product firmware update. See the prod uct user guide for more information.
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							12 Manage and maintain
●Print information pages
●
Use the HP Embedded Web Server
●
Use HP Web Jetadmin software
●
Product security features
●
Economy settings
●
Install external I/O devices
●
Clean the product
●
Product updates
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							Print information pages
Information pages provide details about the product and its current configuration. Use the following
procedure to print or view the information pages:
1.From the Home screen, scroll to and touch the  Administration button.
2. Open the  Reports menu.
3. Select the name of the report you want to review, and then touch the  Print button to print it or
touch the  View button to review the settings on the control-panel display.
NOTE: Some pages do not have the  View option.
First Level Second Level Description
Configuration/Status Pages Administration Menu Map Shows the entire structure of the Administration menu so you
can identify how to navigate to any option.
  Current Settings Page Shows the products current configurable settings.
  Configuration Page Shows the product settings and installed accessories.
  Supplies Status Shows the approximate remaining life for the supplies; reports
statistics on total number of pages processed, serial number,
page counts, and maintenance information.
HP provides approximations of the remaining life for the
supplies as a customer convenience. The actual remaining
supply levels might be different than the approximations
provided, depending on the types of documents printed and
other factors.
  Usage Page Shows a count of all paper sizes that have passed through the
product; lists whether they were simplex, duplex,
monochrome, or color; and reports the page count.
  File Directory Page Shows the file name and folder name for files that are stored
in the product memory.
Fax Reports Fax Activity Log Contains a list of the faxes that have been sent from or
received by this product.
  Billing Codes Report A list of billing codes that have been used for outgoing faxes.
This report shows how many sent faxes were billed to each
code.
  Blocked Fax List A list of phone numbers that are blocked from sending faxes
to this product.
  Speed Dial List Shows the speed dials that have been set up for this product.
  Fax Call Report A detailed report of the last fax operation, either sent or
received.
Other Pages PCL Font List Prints the available PCL fonts.
  PS Font List Prints the available PS fonts.
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							Use the HP Embedded Web Server
Use the HP Embedded Web Server to view product status, configure product network settings, and to
manage printing functions from your computer instead of from the product control panel. The following
are examples of what you can do using the HP Embedded Web Server:
NOTE: When the product is directly connected to a computer, use the HP Easy Printer Care software
to view the product status instead of the HP Embedded Web Server.
● View product status information.
● Determine the remaining life for all supplies and order new ones.
● View and change tray configurations.
● View and change the product control-panel menu configuration.
● View and print internal pages.
● Receive notification of product and supplies events.
● View and change network configuration.
To use the HP Embedded Web Server, you must have Microsoft Internet Explorer 5.01 or later or
Netscape 6.2 or later for Windows, Mac OS, and Linux (Netscape only). Netscape Navigator 4.7 is
required for HP-UX 10 and HP-UX 11. The HP Em bedded Web Server works when the product is
connected to an IP-based network. The HP Embedded Web Server does not support IPX-based product
connections. You do not have to have Internet access to open and use the HP Embedded Web Server.
When the product is connected to the network,  the HP Embedded Web Server is automatically
available.
Open the HP Embedded Web Server by using a network
connection
1. Identify the product IP address or host name:
a.From the Home screen on the product control panel touch the Administration  button.
b. Open the  Reports menu.
c. Open the  Configuration Page  menu, and touch the  Print button.
d. Find the IP address or host name on the HP Jetdirect page.
2. In a supported Web browser on your computer, type the product IP address or host name in the
address/URL field.
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							HP Embedded Web Server features
Information tab
Table 12-1  HP Embedded Web Server Information tab
Menu Description
Device Status Shows the product status and shows the estimated life remaining of HP supplies. The
page also shows the type and size of paper set for each tray. To change the default
settings, click the Change Settings  link.
Job Log Shows a list of recent product print or copy jobs.
Configuration Page Shows the information found on the configuration page.
Supplies Status Page Shows the information found on the supplies status page.
Event Log Page Shows a list of all product events and errors. Use the  HP Instant Support link (in
the  Other Links area on all HP Embedded Web Server pages) to connect to a set
of dynamic Web pages that help you solve problems. These pages also show
additional services available for the product.
Usage Page Shows a summary of the number of pages the product has printed, grouped by
size, type, and paper print path.
Device Information Shows the product network name, address, and model information. To customize
these entries, click the Device Information  menu on the General  tab.
Print Browse to a file on your computer or network, and print it.
Printable Reports and Pages Lists the internal reports and pages for the product. Select one or more items to print
or view.
General tab
Table 12-2  HP Embedded Web Server General tab
Menu Description
Control Panel Customization Configure which features appear on the control panel Home screen and the order
in which they appear.
Quick Sets Setup Configure jobs that are available in the Quick Sets area of the Home screen on
product control panel.
Alerts Set up e-mail alerts for various product and supplies events.
Control Panel Administration
Menu Shows the menu structure of the 
Administration menu on the control panel.
NOTE: You can configure settings on this screen, but the HP Embedded Web
Server provides more advanced configuration options than are available through
the  Administration  menu.
AutoSend Configure the product to send automated e-mails regarding product configuration
and supplies to specific e-mail addresses.
Control Panel Snapshot Shows an image of the current screen on the control-panel display.
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