HP LaserJet 3052 User Manual
Have a look at the manual HP LaserJet 3052 User Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 1114 HP manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
ProblemCauseSolution that is available determines the actual number of faxes stored for reprinting.) As soon as possible, replace the print cartridge, and then reprint the fax. See Reprinting a fax. The fax that was sent was too light. Contact the sender and have the sender resend the fax after altering the settings. Problems sending faxes ProblemCauseSolution The document stops feeding in the middle of faxing.The maximum length of a page that you can load is 381 mm (15 inches). Faxing of a longer page stops at 381 mm (15 inches).Print the document on shorter media. If no jam exists and less than one minute has elapsed, wait a moment before pressing Cancel. If a jam exists, see Clearing jams . Then, resend the job. If the item is too small, it can jam inside the automatic document feeder (ADF). Use the flatbed scanner. The minimum page size for the ADF is 127 x 127 mm (5 x 5 inches). If a jam exists, see Clearing jams. Then, resend the job. Faxes stop during sending.The fax machine to which you are sending might be malfunctioning.Try sending to another fax machine. Your telephone line might not be working.Do one of the following: ● Turn up the volume on the all-in- one, and then press Start Fax on the control panel. If you hear a dial tone, the telephone line is working. ● Disconnect the all-in-one from the jack in the wall, and then connect a telephone to the jack. Try to make a telephone call to verify that the telephone line is working. A communication error might be interrupting the fax job.Change the redial-on-communication- error setting to On (see the information about changing the redial-on- communication-error option under Changing the redial settings ). The all-in-one is receiving faxes but is not sending them. If your all-in-one is on a PBX system, the PBX system might be generating a dial tone that the all-in-one cannot detect.Disable the detect-dial-tone setting. See Changing the detect-dial-tone setting . A poor telephone connection might exist.Try again later. The fax machine to which you are sending might be malfunctioning. Try sending to another fax machine. ENWW Fax problems 343
ProblemCauseSolution Your telephone line might not be working.Do one of the following: ●Turn up the volume on the all-in- one and press Start Fax on the control panel. If you hear a dial tone, the telephone line is working. ● Disconnect the all-in-one from the telephone jack and connect a telephone. Try to make a telephone call to verify that the telephone line is working. Outgoing fax calls continue to be dialed.The all-in-one automatically redials a fax number if the redial options are set to On.To stop the redials while the all-in-one is dialing, press Cancel. To cancel a pending fax job, see Changing thedefault light/dark (contrast) setting . See Changing the redial settings to change the redial setting. Faxes that you send are not arriving at the receiving fax machine.The receiving fax machine might be off or might have an error condition, such as being out of paper.Call the recipient to verify that the fax machine is on and ready to receive faxes. The originals might be incorrectly loaded.Verify that the original documents are correctly loaded into the ADF input tray or flatbed scanner. See Loading mediainto the input trays A fax might be in memory because it is waiting to redial a busy number, other jobs that are ahead of it are waiting to be sent, or the fax is set up for a delayed send.If a fax job is in memory for any of these reasons, an entry for the job appears in the fax log. Print the fax activity log (see Printing the fax activity log ) and check the Status column for jobs that show a Pending designation. Faxes you send include a block of gray shading at the end of each page.You might be sending a fax from the flatbed scanner with the glass-fax size set incorrectly.Verify that the setting is correct. SeeChanging the default glass-size setting. Faxes you send have data missing from the end of each page.You might be sending a fax from the flatbed scanner with the glass-fax size set incorrectly.Verify that the setting is correct. See Changing the default glass-size setting. You receive a Low Memory error. You might be sending a fax that is too large, or the resolution might be too high. Try one of the following: ● Divide a large fax into smaller sections, and then fax them individually. ● Clear stored faxes to make more memory available for outgoing faxes. ● Configure the outgoing fax as a delayed fax, and then verify that it will send completely. ● Make sure that you are using the lowest resolution setting ( Standard ). 344 Chapter 13 Troubleshooting ENWW
Voice-call problems ProblemCauseSolution Voice calls are not being received by the telephone or answering machine that is connected to the line.The fax cord might not be correctly connected.See the Getting Started Guide to check the installation. The all-in-one must be the first device connected to the telephone line. The answer mode or rings-to-answer settings might not be correctly set.See Setting the answer mode or Changing the rings-to-answer setting to determine which settings you need. The rings-to-answer must be set higher than the answering machine setting. The answering machine or telephone might not be functioning. Connect the telephone or answering machine directly to the telephone line and determine if it works by itself. Media-handling problems NOTE For information about removing jams, see Clearing jams. ProblemCauseSolution Print is skewed.The media input tray might be overloaded.Remove some of the media from the input tray. The media guides might be incorrectly set, broken, or missing.Verify that the guides are not adjusted too tightly or too loosely against the paper. Check for broken or missing guides, and replace them if necessary. The media might not meet HP specifications.Use media that meets HP specifications. See Media specifications . Pages are curled or wrinkled. The media might not meet HP specifications.Use media that meets HP specifications. See Mediaspecifications . The paper path might be affecting the pages.Open the rear output door on the back of the all-in-one and use this paper path. The media is not stored properly.When possible, store media in its sealed ream at room temperature. The media has been in the input tray too long. Turn over the stack of media in the tray or rotate the media 180° in the paper tray. ENWW Fax problems 345
Performance problems ProblemCauseSolution Faxes are transmitting or being received very slowly.The fax might be very complex, such as one with many graphics.Complex faxes take longer to be sent or received. Breaking longer faxes into multiple jobs and decreasing the resolution can increase the transmission speed. The receiving fax machine might have a slow modem speed.The all-in-one only sends the fax at the fastest modem speed that the receiving fax machine can accept. The resolution at which the fax was sent or is being received might be very high.If you are receiving the fax, call and ask the sender to lower the resolution and resend the fax. If you are sending the fax, lower the resolution and resend the fax. See Changingresolution settings to change the default setting. Your telephone line might not be working.Hang up and resend the fax. Have the telephone company check the telephone line. You are sending a fax via an international call.You must allow more time to transmit fax jobs internationally. The fax activity logs or fax call reports are printing at inappropriate times.The fax activity log or fax call reports settings are not correct.Print a Configuration page and check when the reports print. For instructions about setting log or report printing times, see Printing the fax activity log or Setting print times for the fax callreport. The all-in-one sounds are too loud or too soft. The volume setting might not be adjusted correctly. See Using the all-in-one volume controls . 346 Chapter 13 Troubleshooting ENWW
Copy problems Preventing problems The following are a few simple steps you can take to improve copy quality: ●Copy from the flatbed scanner. This will produce a higher quality copy than copying from the automatic document feeder (ADF). ● Use quality originals. ● Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images and problems with the OCR program. See Loading documents to fax, copy, or scan for instructions. ● Use or make a carrier sheet to protect your originals. NOTE Verify that the media meets HP specifications. If the media meets HP specifications, recurring feed problems indicate the pickup roller or separation pad is worn. Contact HP Customer Care. See HP Customer Care or the flyer that came in the all-in-one box. Image problems ProblemCauseSolution Images are missing or faded.The print-cartridge toner-level might be low.Replace the print cartridge. See Changing the print cartridge . The original might be of poor quality.If your original is too light or damaged, the copy might not be able to compensate, even if you adjust the contrast. If possible, find an original document in better condition. The original might have a colored background.Colored backgrounds might cause images in the foreground to blend into the background, or the background might appear in a different shade. If possible, use an original document without a colored background. Vertical white or faded stripes appear on the copy.The media might not meet HP specifications.Use media that meets HP specifications. See Media specifications . The print-cartridge toner-level might be low.Replace the print cartridge. SeeChanging the print cartridge. Unwanted lines appear on the copy. Tray 1 (HP LaserJet 3050/3052/3055 all-in-one) or tray 2 (HP LaserJet 3390/3392 all-in-one) might not be installed correctly.Verify that the tray is in place. ENWW Copy problems 347
ProblemCauseSolution The flatbed scanner or the ADF glass might be dirty.Clean the flatbed scanner or the ADF glass. See To clean the scanner glass (HP LaserJet 3052/3055/3390/3392 all-in-one). The photosensitive drum inside the print cartridge might have been scratched.Install a new HP print cartridge. SeeChanging the print cartridge . Black dots or streaks appear on the copy.Ink, glue, correction fluid, or an unwanted substance might be on the automatic document feeder (ADF) or flatbed scanner.Clean the all-in-one. See Cleaning theall-in-one . Copies are too light or dark.The printer driver or all-in-one software settings may be incorrect.Verify that the quality settings are correct. See Adjusting the copy quality. See the all-in-one software Help for more information about changing the settings. Text is unclear. The printer driver or all-in-one software settings may be incorrect. Verify that the quality settings are correct. See Adjusting the copy quality . See the all-in-one software Help for more information about changing the settings. Media-handling problems ProblemCauseSolution Poor print quality or toner adhesionThe paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot.Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content. Dropouts, jamming, or curlThe paper has been stored incorrectly.Store paper flat in its moisture-proof wrapping. The paper has variability from one side to the other.Turn the paper over. Excessive curlThe paper is too moist, has the wrong grain direction, or is of short-grain constructionOpen the rear output bin, or use long- grain paper. The paper varies from side-to-side.Turn the paper over. Jamming, damage to all-in-oneThe paper has cutouts or perforations.Use paper that is free of cutouts or perforations. Problems with feeding The paper has ragged edges.Use high-quality paper that is made for laser printers. The paper varies from side-to-side. Turn the paper over. 348 Chapter 13 Troubleshooting ENWW
ProblemCauseSolution The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty paper lot.Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content. Open the rear output bin, or use long- grain paper. Print is skewed (crooked).The media guides might be incorrectly adjusted.Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again. More than one sheet feeds at one time.The media tray might be overloaded.Remove some of the media from the tray. See Loading media into the inputtrays. The media might be wrinkled, folded, or damaged.Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package. The all-in-one does not pull media from the media input tray. The all-in-one might be in manual feed mode.● If Manual feed appears on the all- in-one control-panel display, press to print the job. ● Verify that the all-in-one is not in manual feed mode and print your job again. The pickup roller might be dirty or damaged.Contact HP Customer Care. SeeHP Customer Care or the support flyer that came in the all-in-one box. The paper-length adjustment control in tray 2 or optional tray 3 (HP LaserJet 3390/3392 all-in-one only) is set at a length that is greater than the media size. Adjust the paper-length adjustment control to the correct length. ENWW Copy problems 349
Performance problems ProblemCauseSolution No copy came out.The input tray might be empty.Load media in the all-in-one. See Loading media into the input trays for more information. The original might have been loaded incorrectly.In the automatic document feeder (ADF), load the original with the narrow side forward and the side to be scanned facing up. On the flatbed scanner, place the original document face-down with the upper-left corner of the document at the lower-right corner of the glass. Copies are blank. The sealing tape might not have been removed from the print cartridge.Remove the print cartridge from the all- in-one, pull out the sealing tape, and reinstall the print cartridge. The original might have been loaded incorrectly.In the ADF, load the original with the narrow side forward and the side to be scanned facing up. On the flatbed scanner, make sure that the original document is placed face- down with the upper-left corner of the document at the lower-right corner of the glass. The media might not meet HP specifications.Use media that meets HP specifications. See Media specifications . The print-cartridge toner-level might be low.Replace the print cartridge. SeeChanging the print cartridge. The wrong original was copied.The ADF might be loaded.Make sure that the ADF is empty. Copies are reduced in size. The all-in-one software settings might be set to reduce the scanned image. See the HP ToolboxFX Help for more information about changing the settings. 350 Chapter 13 Troubleshooting ENWW
Scan problems Solving scanned-image problems ProblemCauseSolution The scanned image is of poor quality.The original might be a second- generation photo or picture.●To eliminate the patterns, try reducing the size of the image after scanning. ● Print the scanned image to see if the quality is better. ● Verify that your resolution and color settings are correct for the type of scan job that you are performing. See Scannerresolution and color . ● For best results, use the flatbed scanner for scanning rather than the automatic document feeder (ADF). The image that appears on the screen might not be an accurate representation of the quality of the scan.●Try adjusting your computer monitor settings to use more colors (or levels of gray). Typically, you make this adjustment by opening Display in Windows Control Panel. ● Try adjusting the resolution and color settings in the scanner software. See Scanner resolutionand color . The original might have been loaded incorrectly.Use the media guides when you load the originals into the ADF. See Loadingdocuments to fax, copy, or scan. The scanner might be dirty.Clean the scanner. See To clean thescanner glass (HP LaserJet 3052/3055/3390/3392 all-in-one) . The graphics settings might not be suitable for the type of scan job that you are performing.Try changing the graphics settings. See Scanner resolution and color. Part of the image did not scan. The original might have been loaded incorrectly.Use the media guides when you load the originals into the ADF. See Loadingdocuments to fax, copy, or scan . A colored background might be causing images in the foreground to blend into the background.Try adjusting the settings before you scan the original or enhancing the image after you scan the original. See Scanner resolution and color . The original is longer than 381 mm (15 inches). The maximum scannable length is 381 mm (15 inches) when you use the automatic document feeder (ADF) input tray. If the page exceeds the maximum length, the scanner stops. (Copies can be longer.) ENWW Scan problems 351
ProblemCauseSolution CAUTIONDo not try to pull the original from the ADF; you might damage the scanner or your original. See Jams occurin the automatic documentfeeder (ADF) . The original is too small.The minimum size that the flatbed scanner supports is 25 x 25 mm (1 x 1 inch). The minimum size that the ADF supports is 127 x 127 mm (5 x 5 inches). The original might be jammed. See Jams occur in the automaticdocument feeder (ADF). The media size is incorrect.In Scan settings, make sure that the input media size is large enough for the document that you are scanning. See Scanner resolution and color . The scan takes too long The resolution or color level is set too high.Change the resolution and color level settings to the correct settings for your job. See Scanner resolution and color . The software is set to scan in color.The system default is color, which takes longer to scan even when scanning a monochrome original. If you acquire an image through TWAIN or WIA, you can change the settings so that the original scans in grayscale or black-and-white. See the all-in-one software Help for details. A print job or copy job was sent before you tried to scan. If someone sent a print job or copy job before you tried to scan, the scan will start if the scanner is not busy. However, because the all-in-one and scanner share memory, the scan might be slower. 352 Chapter 13 Troubleshooting ENWW