HP LaserJet 3052 User Manual

							Control-panel messages
The majority of the control-panel messages are intended to guide the user through typical operation.
The control-panel messages indicate the status of the current operation, and include a page count on
the second line of the display, if appropriate. When  the all-in-one is receiving fax data, print data, or
scanning commands, control-panel messages indicate this status. In addition, alert messages,
warning messages, and critical error messages indicate  situations that might require some action.
Alert and warning messages 
Alert and warning messages appear temporarily and might require the user to acknowledge the
message by pressing 
 to resume or by pressing Cancel to cancel the job. With certain warnings,
the job might not complete or the print quality might  be affected. If the alert or warning message is
related to printing and the auto-continue feature is on, the all-in-one will attempt to resume the
printing job after the warning has appeared for 10 seconds without acknowledgement.
Alert and warning message tables
Table 13-1   Alert and warning messages 
Control panel messageDescriptionRecommended action
10.0000 Supply errorThe print cartridge is not installed correctly.1.Reinstall print cartridge.
2. Power cycle all-in-one.
3. If the problem is not solved, replace
the cartridge.
ADF door is openThe ADF lid is open or a sensor is
malfunctioning.Make sure that the ADF lid is closed.
Remove the ADF and reinstall it.
If the message persists, turn off the power
by using the power switch, wait at least 30
seconds, and then turn on the power and
wait for the all-in-one to initialize.
Try another power source.
If the error persists, contact HP Customer
Care. See 
HP Customer Care or the
support flyer that came in the all-in-one box.
Canceled copy. Clear documentThe  Cancel  button was pressed to cancel
the current job while pages were feeding
from the ADF. The cancel process does not
automatically clear the ADF.Remove the jammed item. See Jams occurin the automatic document feeder (ADF) .
Then, clear the items in the ADF tray and
start over.
Canceled scan. Clear documentThe  Cancel  button was pressed to cancel
the current job while pages were feeding
from the ADF. The cancel process does not
automatically clear the ADF.Remove the jammed item. See Jams occur
in the automatic document feeder (ADF) .
Then, clear the items in the ADF tray and
start over.
Canceled send. Clear documentThe  Cancel  button was pressed to cancel
the current job while pages were feeding
from the ADF tray. The cancel process
does not automatically clear the ADF.Remove the jammed item. See Jams occurin the automatic document feeder (ADF) .
Then, clear the items in the ADF tray and
start over.
Comm. error A fax communication error occurred
between the all-in-one and the sender or
receiver.Allow the all-in-one to retry sending the fax.
Unplug the all-in-one telephone cord from
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Control-panel messages 323
 
						

							Control panel messageDescriptionRecommended action
the wall, plug in a telephone, and try
making a call. Plug the all-in-one phone
cord into a jack for another phone line.
Try a different phone cord.
If the error persists, contact HP Customer
Care. See 
HP Customer Care or the
support flyer that came in the all-in-one box.
Device error. [] to cont.The all-in-one experienced an internal
communication error.This is a warning message only. Job output
might be affected.
Device is busy. Try again laterThe all-in-one is currently in use.Wait for the all-in-one to finish the current
job.
Doc feeder jam Clear, ReloadA piece of media is jammed in the ADF tray.Open the document release door, clear the
jam, close the document release door, and
reload the paper into the ADF tray.
If the error persists, contact HP Customer
Care. See 
HP Customer Care  or the
support flyer that came in the all-in-one box.
Document feeder mispick. ReloadMedia in the ADF tray was not picked up.Remove the media from the ADF tray, and
then reload it.
If the error persists, contact HP Customer
Care. See 
HP Customer Care  or the
support flyer that came in the all-in-one box.
Engine error press The all-in-one experienced an internal
communication error.This is a warning message only. Job output
might be affected.
Fax delayed – Send memory fullFax memory is full.Cancel the fax by pressing  or  Cancel .
Resend the fax. You might need to send
the fax in multiple sections if the error
occurs again.
Fax is busy Canceled send The fax line to which you were sending a
fax was busy. The all-in-one has canceled
sending the fax.Call the recipient to ensure that the fax
machine is on and ready.
Check that you are dialing the correct fax
number.
Check that the 
Redial if busy option is
enabled.
Check for a dial tone on the phone line by
pressing Start Fax.
Make sure that the phone is working by
disconnecting the all-in-one, plugging in a
telephone to the phone line, and making a
voice call.
Plug the all-in-one phone cord into a jack
for another phone line, and then try sending
the fax again.
Try a different phone cord.
Table 13-1  Alert and warning messages  (continued)
324 Chapter 13   Troubleshooting ENWW
 
						

							Control panel messageDescriptionRecommended action
If the error persists, contact HP Customer
Care. See HP Customer Care or the
support flyer that came in the all-in-one box.
Fax is busy Redial pendingThe fax line to which you were sending a
fax was busy. The all-in-one automatically
redials the busy number. See 
Changing the
redial settings .
Allow the all-in-one to retry sending the fax.
Call the recipient to ensure that the fax
machine is on and ready.
Check that you are dialing the correct fax
number.
Check for a dial tone on the phone line by
pressing Start Fax .
Make sure that the phone is working by
disconnecting the all-in-one, plugging in a
telephone to the phone line, and making a
voice call.
Plug the all-in-one phone cord into a jack
for another phone line, and try sending the
fax again.
Try a different phone cord.
If the error persists, contact HP Customer
Care. See 
HP Customer Care  or the
support flyer that came in the all-in-one box.
Fax memory full Canceling recv.During the fax transmission, the all-in-one
ran out of memory. Only the pages that fit
into memory will be printed.Print all of the faxes and have the sender
resend the fax. Cancel all fax jobs or clear
the faxes from memory. See 
Deleting faxesfrom memory .
Note: Adding a memory DIMM
(HP LaserJet 3390/3392 all-in-one only)
does not help resolve this issue.
Fax memory full Canceling sendDuring the fax job, the memory filled. All
pages of the fax have to be in memory for a
fax job to work correctly. Only the pages
that fit into memory were sent.Print all received faxes or wait until all
pending faxes are sent.
Ask the sender to send the fax again.
Cancel all fax jobs or clear the faxes from
memory. See 
Deleting faxes from memory .
Fax recv. error An error occurred while trying to receive a
fax.Ask the sender to resend the fax.
Try faxing back to the sender or another fax
machine.
Check for a dial tone on the phone line by
pressing Start Fax
.
Check that the telephone cord is securely
connected by unplugging and replugging
the cord.
Make sure that you are using the telephone
cord that came with the all-in-one.
Table 13-1   Alert and warning messages  (continued)
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							Control panel messageDescriptionRecommended action
Make sure that the phone is working by
disconnecting the all-in-one, plugging in a
telephone to the phone line, and making a
voice call.
Turn off error-correction mode (ECM), and
turn off V.34. Ask the sender to resend the
fax. See 
Setting the fax-error-correctionmode or Changing the V.34 setting .
Connect the all-in-one to a different phone
line.
If the error persists, contact HP Customer
Care. See 
HP Customer Care  or the
support flyer that came in the all-in-one box.
Fax Send errorAn error occurred while trying to send a fax.Try resending the fax.
Try faxing to another fax number.
Check for a dial tone on the phone line by
pressing Start Fax.
Check that the telephone cord is securely
connected by unplugging and replugging
the cord.
Make sure that you are using the telephone
cord that came with the all-in-one.
Make sure that the phone is working by
disconnecting the all-in-one, plugging in a
telephone to the phone line, and making a
voice call.
Connect the all-in-one to a different phone
line.
Set the fax resolution to  Standard instead
of the default of  Fine. See 
Changingresolution settings .
If the error persists, contact HP Customer
Care. See 
HP Customer Care  or the
support flyer that came in the all-in-one box.
Fit to Page on flatbed onlyThe copy reduce/enlarge feature (called
Fit to Page) applies only to copies made
from the flatbed scanner.Use the flatbed or select another reduction/
enlargement setting.
Group dial not allowed in groupThe speed-dial code that you typed is
programmed for a group. Adding a group-
dial to another group-dial is not allowed.Add one-touch buttons (programmed as an
individual speed dial) or speed-dial codes
to a group-dial.
Invalid dateAn invalid date was entered, such as June
35.Re-enter the date.
Invalid driver Press You are using the incorrect printer driver.Select the printer driver that is appropriate
for your all-in-one.
Invalid entry Invalid data or response.Correct the entry.
Table 13-1  Alert and warning messages  (continued)
326 Chapter 13   Troubleshooting ENWW
 
						

							Control panel messageDescriptionRecommended action
Mem. low 1 copy. Press [cancel]The all-in-one completed making one copy.
The remaining copies have been canceled
because of low memory.Press Cancel  to clear the error. Break the
job into smaller jobs that contain fewer
pages.
Memory is low Try again laterThe all-in-one does not have enough
memory to start a new job.Wait until the current job is finished before
starting a new job.
Memory is low. Press The all-in-one memory has been almost
completely filled.Allow the all-in-one to finish the job, or
press 
 to cancel the job.
Memory low Only 1 copy madeThe all-in-one does not have enough
memory to complete the collated copy job.Break the job into smaller jobs that contain
fewer pages.
No Dial ToneThe all-in-one could not detect a dial tone.Check for a dial tone on the phone line by
pressing Start Fax .
Unplug the telephone cord from both the all-
in-one and the wall and replug the cord.
Make sure that you are using the telephone
cord that came with the all-in-one.
Unplug the all-in-one telephone cord from
the wall, plug in a telephone, and try
making a voice call.
Plug the all-in-one phone cord into a jack
for another phone line. See 
Changing thedetect-dial-tone setting .
If the error persists, contact HP Customer
Care. See 
HP Customer Care  or the
support flyer that came in the all-in-one box.
No document sentThe all-in-one did not scan any pages, or it
did not receive any pages from the
computer to transmit a fax.Try sending the fax again.
No fax answer Redial pendingThe receiving fax line did not answer. The
all-in-one attempts to redial after a few
minutes.Allow the all-in-one to retry sending the fax.
Call the recipient to ensure that the fax
machine is on and ready.
Check that you are dialing the correct fax
number.
If the all-in-one continues to redial, unplug
the all-in-one telephone cord from the wall,
plug in a telephone, and try making a voice
call.
Plug the all-in-one phone cord into a jack
for another phone line.
Try a different phone cord.
If the error persists, contact HP Customer
Care. See 
HP Customer Care  or the
support flyer that came in the all-in-one box.
No fax answer. Canceled send Attempts to redial a fax number failed, or
the “Redial-no answer” option was turned off.Call the recipient to ensure that the fax
machine is on and ready.
Table 13-1
  Alert and warning messages  (continued)
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							Control panel messageDescriptionRecommended action
Check that you are dialing the correct fax
number.
Check that the redial option is enabled.
Unplug the telephone cord from both the all-
in-one and the wall and replug the cord.
Unplug the all-in-one telephone cord from
the wall, plug in a telephone, and try
making a voice call.
Plug the all-in-one phone cord into a jack
for another phone line.
If the error persists, contact HP Customer
Care. See 
HP Customer Care or the
support flyer that came in the all-in-one box.
No fax detectedThe all-in-one answered the incoming call
but did not detect that a fax machine was
calling.Allow the all-in-one to retry receiving the fax.
Try a different phone cord.
Plug the all-in-one phone cord into a jack
for another phone line.
If the error persists, contact HP Customer
Care. See 
HP Customer Care  or the
support flyer that came in the all-in-one box.
No paper pickup  to cont.The all-in-one has failed to pick up a piece
of media.Verify that the media was inserted far
enough into the input tray. In tray 2
(HP LaserJet 3390/3392 all-in-one), verify
that the paper-length guide is in the correct
position for the media size that you are
using.
Reload the media in the input tray and
press 
 to continue the job.
If the error persists, contact HP Customer
Care. See 
HP Customer Care  or the
support flyer that came in the all-in-one box.
Page too complex  to cont.The all-in-one could not print the current
page because of its complexity.Press  to clear the message.
Allow the all-in-one to finish the job, or
press Cancel  to cancel the job.
Paper jam in (area)The all-in-one has detected a jam in one of
the following areas: tray 1, tray 2, optional
tray 3, the registration area, or the fuser.Clear the jam from the area indicated on
the all-in-one control panel, and then follow
the control panel instructions. See 
Clearingjams.
Scanner reserved for PC scanA computer is using the all-in-one to create
a scan.Wait until the computer scan has finished,
or cancel the scan from the computer
software, or press  Cancel.
Scanning error Cannot connect The all-in-one cannot transmit scan
information to a computer.Verify that the connection cable is not loose
or damaged. Replace the cable if
necessary, and try the scan again.
Table 13-1  Alert and warning messages  (continued)
328 Chapter 13   Troubleshooting
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							Control panel messageDescriptionRecommended action
Settings clearedThe all-in-one has cleared job settings.Re-enter any appropriate job settings.
Unauthorized supply in use/
Unauthorized black (to accept press [
]A new supply has been installed that is not
made by HP. This message is shown until
an HP supply is installed or  is pressed. If you believe you purchased an HP supply,
please call the HP fraud hotline at
1-877-219-3183. Service or repairs that are
required as a result of using non-
HP supplies is not covered under
HP warranty.
To continue printing, press 
. The first
pending job will be cancelled.
Table 13-1   Alert and warning messages  (continued)
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							Critical error messages
Critical error messages can indicate some kind of failure. Cycling the power might fix the problem. If
a critical error persists, the all-in-one might require service.
Critical error message-tables
Table 13-2  Critical error messages
Control panel messageDescriptionRecommended action
49 ErrorThe all-in-one has experienced an internal
embedded software error.Turn off the power by using the power
switch, wait at least 30 seconds, and then
turn on the power and wait for the all-in-one
to initialize.
If the error persists, contact HP Customer
Care. See 
HP Customer Care  or the
support flyer that came in the all-in-one box.
50.x Fuser ErrorThe all-in-one has experienced an internal
hardware error.1. Turn off the power by using the power
switch, and then wait at least 30
seconds.
2. If a surge protector is being used,
remove it. Plug the all-in-one directly
into the wall socket.
3. Turn on the power and wait for the all-
in-one to initialize.
If the error persists, contact HP Customer
Care. See 
HP Customer Care  or the
support flyer that came in the all-in-one box.
51 Laser ErrorThe all-in-one has experienced an internal
hardware error.Turn off the power by using the power
switch, wait at least 30 seconds, and then
turn on the power and wait for the all-in-one
to initialize.
If a surge protector is being used, remove
it. Plug the all-in-one directly into the wall
socket. Use the power switch to turn the all-
in-one on.
If the error persists, contact HP Customer
Care. See 
HP Customer Care  or the
support flyer that came in the all-in-one box.
52 Scanner Error The all-in-one has experienced an internal
hardware error.Turn off the power by using the power
switch, wait at least 30 seconds, and then
turn on the power and wait for the all-in-one
to initialize.
If a surge protector is being used, remove
it. Plug the all-in-one directly into the wall
socket. Use the power switch to turn the all-
in-one on.
If the error persists, contact HP Customer
Care. See 
HP Customer Care
 or the
support flyer that came in the all-in-one box.
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							Control panel messageDescriptionRecommended action
55.1 ErrorThe all-in-one has experienced an internal
hardware error.Turn off the power by using the power
switch, wait at least 30 seconds, and then
turn on the power and wait for the all-in-one
to initialize.
If a surge protector is being used, remove
it. Plug the all-in-one directly into the wall
socket. Use the power switch to turn the all-
in-one on.
If the error persists, contact HP Customer
Care. See 
HP Customer Care or the
support flyer that came in the all-in-one box.
57 Fan ErrorThe all-in-one has experienced a problem
with its internal fan.Turn off the power by using the power
switch, wait at least 30 seconds, and then
turn on the power and wait for the all-in-one
to initialize.
If the error persists, contact HP Customer
Care. See 
HP Customer Care  or the
support flyer that came in the all-in-one box.
79 Error Turn off then on The all-in-one has experienced an internal
firmware error.Turn off the power by using the power
switch, wait at least 30 seconds, and then
turn on the power and wait for the all-in-one
to initialize.
If you have recently installed a memory
DIMM in the HP LaserJet 3390/3392 all-in-
one, turn off the all-in-one, remove the
memory DIMM, reinstall the DIMM to verify
that it is seated properly, and then turn on
the all-in-one.
If a surge protector is being used, remove
it. Plug the all-in-one directly into the wall
socket. Use the power switch to turn the all-
in-one on.
If the error persists, contact HP Customer
Care. See 
HP Customer Care
 or the
support flyer that came in the all-in-one box.
Table 13-2   Critical error messages (continued)
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							Print problems
Print quality problems
Occasionally, you might encounter problems with print quality. The information in the following
sections helps you identify and resolve these issues.
NOTEIf you are having copy problems, see Copy problems .
Improving print quality
Use the print-quality settings to prevent print-quality problems.
Understanding print-quality settings
Print-quality settings affect how light or dark the print is on the page and the style in which the
graphics are printed. You can also use the print-quality settings to optimize the print quality for a
specific media type.
You can change the settings in the all-in-one properties to accommodate the types of jobs that you
are printing. The following settings are available, depending on the printer driver that you are using:
●600 dpi
● Custom:
 This setting produces the same resolution as the default setting, but you can change
the scale patterns.
NOTE Changing the resolution can change the formatting of your text.
To temporarily change print-quality settings
To change the print-quality settings only for the current software program, open the properties
through the  Print Setup menu in the program that you are using to print.
To change print-quality settings for all future jobs
NOTE For Macintosh instructions, see Gaining access to the printer drivers for more
information.
For Windows 98, Windows 2000, and Windows Me:
1. In the Windows system tray, click  Start, select Settings, and then click  Printers.
2. Right-click the all-in-one icon.
3. Click  Properties  (in Windows 2000, you can also click  Printing Preferences).
4. Change the settings, and click  OK.
For Windows XP:
1. In the Windows system tray, click  Start, click Control Panel , and then click  Printers and Faxes.
2. Right-click the all-in-one icon.
332 Chapter 13   Troubleshooting ENWW