HP Deskjet 9800 User Manual
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MediaSizeQuantityAvailabilityPart number 50.8 x 101.6 mm (2 x 4 inches)215.9 x 279.4 mm (8.5 x 11 inches) HP Shipping Labels, 50.8 x 101.6 mm (2 x 4 inches)A 215.9 x 279.4 mm (8.5 x 11 inches)100 sheetsEuropeQ2592A HP Shipping Labels , 84.66 x 101.6 mm (3 1/3 x 4 inches)A 215.9 x 279.4 mm (8.5 x 11 inches)100 sheetsEuropeQ2594A HP Note Cards152.4 x 203.2 mm (6 x 8 inches)50 setsNorth AmericaQ5505A HP Note Cards (with content CD)152.4 x 203.2 mm (6 x 8 inches)30 setsNorth AmericaQ5504A HP Note Cards (with Disney friends)152.4 x 203.2 mm (6 x 8 inches)30 setsNorth AmericaQ5521A HP Holiday Photo Cards 101.6 x 203.2 mm (4 x 8 inches)40 sets North America C6597A Greeting cards MediaSizeQuantityAvailabilityPart number HP Photo Greeting Cards, 1/2 foldA 215.9 x 279.4 mm (8.5 x 11 inches)10 setsNorth AmericaC6044A HP Photo Greeting Cards, Glossy, 1/2 foldA4 210 x 297 mm (8.27 x 11.69 inches)10 setsEuropeC6045A HP Textured Greeting Cards, White, 1/2 foldA 215.9 x 279.4 mm (8.5 x 11 inches)20 setsNorth AmericaC7019A HP Textured Greeting Cards, Ivory, 1/2 foldA 215.9 x 279.4 mm (8.5 x 11 inches)20 setsNorth AmericaC6828A HP Textured Greeting Cards, Cream, 1/2 foldA4 210 x 297 mm (8.27 x 11.69 inches)20 setsEuropeC6829A HP Linen Greeting Cards, White, 1/2 foldA 215.9 x 279.4 mm (8.5 x 11 inches)20 setsNorth AmericaQ1788A HP Linen Greeting Cards, Ivory, 1/2 fold A 20 sets North America Q1787A Supplies 131
MediaSizeQuantityAvailabilityPart number 215.9 x 279.4 mm (8.5 x 11 inches) HP Matte Greeting Cards, White, 1/4 foldA 215.9 x 279.4 mm (8.5 x 11 inches)20 sets C1812A HP Matte Greeting Cards, White, 1/4 foldA4 210 x 297 mm (8.27 x 11.69 inches)20 sets C6042A HP Matte Greeting Cards, White, 1/2 foldA4 210 x 297 mm (8.27 x 11.69 inches)20 setsNorth AmericaC7018A HP Matte Greeting Cards, White, 1/2 fold (with Disney friends)A4 210 x 297 mm (8.27 x 11.69 inches) 15 sets North America Q5522A Brochure papers MediaSizeQuantityAvailabilityPart number HP Brochure & Flyer Paper, GlossA 215.9 x 279.4 mm (8.5 x 11 inches)150 sheetsChinaQ1987AC HP Brochure & Flyer Paper, two-sided, glossyA 215.9 x 279.4 mm (8.5 x 11 inches)50 sheets C6817A HP Brochure & Flyer Paper, two-sided, gossyA4 210 x 297 mm (8.27 x 11.69 inches)50 sheets C6818A HP Brochure & Flyer Paper, MatteA 215.9 x 279.4 mm (8.5 x 11 inches)50 sheets C6955A HP Glossy Brochure & Flyer PaperA3 297 x 420 mm (11.7 x 16.5 inches)50 sheetsEuropeQ6821A HP Matte Tri-fold Brochure PaperA 215.9 x 279.4 mm (8.5 x 11 inches)100 sheetsNorth AmericaQ5443A HP Matte Tri-fold Brochure Paper, two- sided, glossy A 215.9 x 279.4 mm (8.5 x 11 inches)100 sheets C7020A 132 8 HP supplies and accessories
9 Customer support and warranty The information in this section suggests solutions to common problems. If your printer is not operating properly and the suggestions in this guide do not solve your problem, try using one of the following support services to obtain assistance. ● Obtaining electronic support ● HP Instant Support ● HP Telephone Support ● Hewlett-Packard Limited Warranty Statement 133
Obtaining electronic support You can obtain support from HP from the following electronic sources: ■Web Visit the printer website on hp.com for the latest software, product, operating system, and support information: http://www.hp.com/support/dj9800 . ■ Toolbox (Windows) The Toolbox provides easy, step-by-step solutions to common printing problems. See Using the Toolbox . 134 9 Customer support and warranty
HP Instant Support HP Instant Support is a web-based tool that provides product-specific services, troubleshooting tips, and information about your printers ink and media usage. You must have an Internet connection to use HP Instant Support. To access HP Instant Support, open the Toolbox and click HP Instant Support on the Information tab. NOTE HP Instant Support web pages are dynamically created. Do not bookmark this site; always access it from the Toolbox. HP Instant Support 135
HP Telephone Support During the warranty period, you may obtain assistance from the HP Customer Care Center. ■ Before you call ■ Telephone support numbers Before you call To assist our Customer Care Center representatives to serve you better, prepare the following information before calling. 1Print the printer diagnostics page. See Printing a diagnostics page . If the printer does not print, get the following information ready: ● model number and serial number (Check the back of the printer.) ● printer model 2 Check the operating system that you are using, such as Windows 98 Me. 3 If the printer is connected to the network, check the network operating system, such as Windows NT Server 4.0. 4 Note how the printer is connected to your system, such as parallel, USB, or network. 5 Obtain the printer driver and version number of the printer software, such as HP Deskjet 9800 Version: 2.325.0.0. To find the printer driver version number in the printer driver, right-click the printer icon. Select Properties and click About. The version number displays in the Driver files list. 6 If you have a problem printing from a particular application, note the application and version number. Telephone support numbers In many locations, HP provides toll free telephone support during the warranty p\ eriod. However, some of the support numbers listed below may not be toll free. For the most current list of telephone support numbers, see http://www.hp.com/support . Country/RegionTelephone number Albania* Algeria213 17 63 80 Anguila1-800-8722881 Argentina0-810-555-5520 Aruba800-8000 Australia(03) 8877 8000 Austria 08 1000 1000 136 9 Customer support and warranty
Country/RegionTelephone number Bahamas1-800-711-2884 Bahrain800 171 Barbados001-800-8722881 Belgium078 600 600 Belize811 Bermuda1-800-711-2884 Bolivia0-800-1110 Bosnia-Hercogovina* BrazilOutside São Paolo: 0800-157751 Greater Sao Paolo: (11) 4689-2012 Brit. Virgin Islands001-800-8722881 Bulgaria* Canada(905) 206-4663 (877) 621-4722 Cayman Islands1-800-711-2884 Chile800-3600999 China021-38814518 Colombia01-8000-114726 Costa Rica0-800-011-0524 Croatia* Cyprus800 9 2649 Czech Republic2 61 307 310 Denmark70 11 77 00 Dominican Republic1-800-711-2884 EcuadorAndinatel 999119 Pacifictel 1-800-225528 Egypt202 532 5222 El Salvador800-1-785 Finland0203 53232 France0826 10 4949 Germany HP bietet während der Gewährleistungsfrist vielerorts gebührenfreien telefonischen Support an. Die nachfolgend aufgelisteten Rufnummern sind jedoch unter Umständen nicht gebührenfrei.01805 258 143 HP Telephone Support 137
Country/RegionTelephone number Zur weiteren Klärung oder um zusätzliche Information zu erhalten, können Sie Kontakt mit der Online-Kundenbetreuung von HP ( http://www.hp.com/cpso-support/guide/psd/cscemea.html) aufnehmen. Gibraltar0870 842 2339 Greece801 11 22 55 47 Guatemala1-800-999-5105 Guyana165 Haiti183 Honduras800-0-123 Hong Kong SAR85 (2) 2802 4098 Hungary1 382 1111 Iceland507 10 00 India+91-80-8526900 or 1 600 447-737 Support in Hindi and English Indonesia+62 (21) 350 3408 Ireland1890 946 500 Israel9 830 4848 Italy02 3859 1212 Jamaica0-800-711-2884 Japan0570-000-511(Navi Dial, Japan Domestic Only) 81-3-3335-9800 Jordan+971 4 366 2020 Kazakhstan* Korea, Republic of1588 3003 Kuwait+971 4 366 2020 Lebanon+971 4 366 2020 Liechtenstein0848 802 020 Luxembourg27 303 303 Macedonia* Malaysia+1800 805 405 Malta* MexicoMexico City: 52-58-9922 Outside Mexico City: 01-800-472 6684 Moldova * 138 9 Customer support and warranty
Country/RegionTelephone number Monaco0826 104949 Morocco22 40 47 47 Netherlands0900 117 0000 New Zealand+64 (9) 356 6640 Nicaragua174 Nigeria* Norway800 62 800 Oman+971 4 366 2020 Panama001-800-711-2884 Peru0-800-10111 Philippines(2) 867 3551 Poland22 5666 000 Portugal213 164 164 Puerto Rico1 877 232 0589 Qatar+971 4 366 2020 Romania+40 (21) 315 4442 RussiaMoscow: 095 797 3520 St. Petersburg: 812 346 7997 San Marino02 3859 1212 Saudi Arabia800 897 1444 Serbia and Montenegro+359 (2) 960-1963 Singapore6272 5300 Slovakia2 5752 5752 Slovenia* South Africa (RSA), Republic of086 000 1030 Spain902 010 333 Suriname156 Sweden077 130 3000 Switzerland0848 80 20 20 Syria+971 4 366 2020 Taiwan886-2-8722-8000 886-800-010-055 Thailand(2) 353 9000 Trinidad and Tobago 1-800-711-2884 HP Telephone Support 139
Country/RegionTelephone number Tunisia71 89 12 22 Turkey212 444 71 71 United Kingdom0870 842 2339 UkraineKiev: 44 4903520 United Arabic Emirates (UAE)800 4520 04 366 2020 United States1-800 HP INVENT Vatican City02 3859 1212 Vietnam(8) 823 4530 West Africa (English-speaking countries/regions)* West Africa (French-speaking countries/regions)+351 213 17 63 80 Yemen +971 4 366 2020 * For support information, call your HP service provider. 1409 Customer support and warranty