HP Deskjet 9800 User Manual

							HP Deskjet 9800
 
						

							HP Deskjet 9800 Series
Users Guide
 
						

							Copyright Information
© 2005 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP  shall not be liable
for technical or editorial errors or omissions
contained herein.
Edition 1.0, 2/2005Acknowledgements
HP ColorSmart III and HP PhotoREt IV are
trademarks of Hewlett-Packard Company.
Microsoft®, Windows®, Windows NT®,
and MS-DOS® are U.S.-registered
trademarks of Microsoft Corporation.
Pentium® is a U.S.-registered trademark of
Intel Corporation.
TrueType™ is a U.S. trademark of Apple
Computer, Inc.
UNIX® is a registered trademark of the
Open Group.
Safety Information
Always follow basic safety precautions
when using this product to reduce risk of
injury from fire or electric shock.
Read and understand all instructions in the
documentation that comes with the printer.
Use only a grounded electrical outlet when
connecting this product to a power source.
If you do not know whether the outlet is
grounded, check with a qualified electrician.
Observe all warnings and instructions
marked on the product.
Unplug this product from wall outlets
before cleaning.
Do not install or use this product near
water, or when you are wet.
Install the product securely on a stable
surface.
Install the product in a protected location
where no one can step on or trip over the
line cord, and the line cord cannot be
damaged.
If the product does not operate normally,
see 
Troubleshooting
.
There are no user-serviceable parts inside.
Refer servicing to qualified service
personnel.
 
						

							Table of contents
1   WelcomeSpecial features ........................................................................\
...................................... ........................2
Using this guide ............................. .................................................................. .......................................3
Finding other resources for the product .. ........................................................................ .......................4
2   Getting started Understanding the printer parts and functions ................... ........................................ ...................... ......6
Front view (trays, cover, and print cartridge cradle) ......... .......................................... ...........6
Front view (input tray) ......................... .............................................................................. .....7
Printer lights ........................................................................\
........................................ ...........7
Back view ..............................................................\
....................................................... ..........8
Optional automatic two-sided printing accessory (duplex unit) ..... ......................... ...............9
Configuring the printer (Windows) ...............................................\
.............................................. ...........10
Direct connection .......................... ............................................... .................................... ....10
Installing printer software and sharing the printer ..... ......................................... .................10
To install the software before connecting the printer  ..........................................10
To connect the printer before installing the software  ............................. .............11
To share the printer on a locally shared network ....................................\
............11
Configuring the printer (Mac OS) ................ ............................................................ .............................13
To install the software for a locally shared network or for a direct connection ....................13
To share the printer on a locally shared network  ................................................... .............14
Connecting to a network ....................................................................................................... ................15
Installing printer software and sharing the printer (Windows) ... ..........................................15
Uninstalling the printer software .................... ......................................................................... ..............17
Customizing the printer software setup program ......... ...................................................... ..................19
Installing other software ..................................................................................................... ...................20
3   Using print cartridges and accessories Installing the optional automatic two-sided printing accessory (duplex unit)  .......................................22
Using the print cartridges .................................................................................................... ..................23
Supported print cartridges .................... .................................................................. .............23
Using print cartridges ........................................................................\
................................ ...23
Installing or replacing the print cartridges ......................................\
......................................23 To install or replace a print cartridge ...................................................................24
Aligning the print cartridges .................. ......................................... ...................................... 26
Cleaning the print cartridges ..........................................\
......................................................2 7
To clean the print cartridges automatically ... ..................................... .................27
For Windows .......................................................................................27
For Macintosh ..........................................................\
...........................27
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							Maintaining the print cartridges ............................................................................................28Storing the print cartridges ...................................................\
...............................28
Printing with a single print cartridge .....................................................................................29
Calibrating the color ........................................................................\
................................. ....29
4   Printing and loading media Selecting print media ........................................................................\
................................. ...................32
Tips for selecting and using print media ................ .......................................... ....................32
Understanding specifications for supported media .................... .........................................32
Understanding supported media sizes ........... ....................................................32
Understanding supported media types ...... ................................................ .........38
Understanding supported media weights and capacities ... ................................39
Setting minimum margins .................. ......................................... .........................................39
Loading media in the input tray .................. ............................................................................. .............41
Using the automatic paper-type sensor ......................................................................................... .......43
Changing print settings ....................................................................................................... ..................44
Understanding smart software features ........... ........................................................... .........................45
Printing a document ......................................................... .....................................................................47
Printing with the front or rear  manual feed slot ................................... ...................... ...........................48
Changing the software settings .................. .................................... .....................................48
Loading the front manual feed slot ..... .......................................................................... .......49
Loading the rear manual feed slot  .......................................................................................50
Printing on various media types .......... .................................................................................................51
Printing on custom-sized paper .........................................\
....................................................... ............52
Printing on envelopes ..................................................\
....................................................... ..................53
Printing on cards and smaller-sized media ..... ................................... ...................... ............................55
Printing digital photographs ...........................................\
....................................................... ................58
Printing with six-ink color .............. .......................................................................................58
Guidelines for printing photographs ........................... .........................................58
Understanding digital photography technologies ......... .......................................................59
PhotoREt printing ........................... .....................................................................59
4800 x 1200 optimized dpi ....... ...........................................................................59
Printing Exif Print-enhanced photographs ..................... .....................................60
HP photo imaging software ..................................................................................................60
Printing borderless ........................................................................................................... .....................61
Printing in grayscale ........................... .............................................................................. ....................63
Printing on both sides (duplexing) ....................................................\
........................................ ............64
Guidelines for printing on both sides of the paper ...............................................................64
Performing manual duplexing ........................................................................\
......................65
Performing auto-duplexing ...................................................................................................66
Advantages of using the duplex unit ............. ......................................................66
Printing multiple pages on a single sheet of paper ............. ....................................... ............. .............68
Printing booklets ........................................................................\
..................................... ......................69
Performing manual booklet printing .....................................\
................................................69
Performing automatic booklet printing .................. .................................................... ...........69
Printing posters ....................................... ....................................................................... .......................71
Printing banners .............................................................................................................. ......................72
Printing labels ............................................. ..........................................................................................73
Printing iron-on transfers .................... ................................................................................ ..................74
Printing panoramic photos ..................................................................................................... ...............75
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							Cancelling a print job ....................................................................\
........................................................77
5   Using the Toolbox Toolbox overview .............................................................................................................. ....................80
Printer Status tab .............................................................\
............................................... ......................81
Information tab ............................................................................................................... .......................82
HP Instant Support ............................................................................................................ ...82
Security and privacy .......................................................................................................... ...83
To gain access to HP Instant Support ....................... ......................................... .................83
myPrintMileage .................... ............................................................................................ ....84
Printer Services tab ............................... ........................................................ .......................................85
Using the HP Inkjet Toolbox (Macintosh) ........................................................................\
............... ......86
Viewing the HP Inkjet Toolbox panels ........................... ........................................ ..............86
6   Troubleshooting Troubleshooting tips and resources ................ .................................................................... .................88
General troubleshooting tips .................................................................................................. ...............89
Printing a demo page ..................... ..................................................................................... .................90
Printing a diagnostics page ........................... ........................................... ............................................91
Resolving printing problems .......................... ......................................................................... ..............92
Printer shuts down unexpectedly ................................................\
.........................................92 Check power and power connections ........................... ......................................92
Check printer vents ...................... ................................................ .......................92
All printer lights are blinking ...............................................................\
................................ ..92
A non-recoverable error has occurred. ..................... .................................. ........92
Printer is not responding (nothing prints) .............................................................................92 Check printer setup .............. ..................................................................... ..........92
Check the print cartridge initialization .. ....................................................... ........92
Check the printer software installation ............... ................................. ................92
Check cable connections .................. ....................................... ...........................92
Check printer setup for network environment .......... ................................. ..........93
Check any personal firewall software installed on the computer ........................93
Printer does not accept a print cartridge ..............................................................................93
Print cartridge does not fit the printer ..................................................................93
Printer does not recognize the print cartridge .....................................................93
Clean the print cartridge contacts ....... ................................................................93
The printer is rejecting the pen ..... .................................................................... ...................94
Printer takes a long time to print ...............................................................\
...........................95 Check the system configuration ........................................................................\
..95
Verify the number of software programs running on  the computer ....................95
Check the port setting ..................... ............................................... .....................95
Check the printer software settings .....................................................................95
A large file is printing ...............................................\
............................................95
The printer may be in Ink-backup Printing Mode  ................................ ................96
Blank page printed ........................................................................\
.................................... ...96
Check for empty print cartridges ................. ........................................................96
The protective tape on the print cartridge nozzle has not been removed. .........96
Check media settings .........................................................\
.................................96
Check the parallel port on your computer ...........................................................96
Something on the page is missing or incorrect .. ................................................... ..............96
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							Check margin settings .........................................................................................96
The printer may be in Ink-backup Printing Mode ................................................96
Verify the ink levels of the print cartridges ..........................................................96
The print cartridges may need to be cleaned .....................................................97
Check color print settings ....................................................................................97
Check the print location and length of USB cable ..............................................97
Placement of the text or graphics is wrong ..........................................................................97
Check how the media is loaded ..........................................................................97
Check the media size ..........................................................................................97
Check margin settings .........................................................................................97
Check the page-orientation setting .....................................................................97
Check the printer location and length of USB cable ...........................................97
Poor print quality and unexpected printouts .........................................................................................99
Poor quality printouts ...........................................................................................................99
Check the print cartridges ...................................................................................99
The printer may be in Ink-backup Printing Mode ................................................99
Verify the ink levels of the print cartridges ..........................................................99
The print cartridges may need to be cleaned .....................................................99
Check the paper quality ......................................................................................99
Check the type of media loaded in the printer ..................................................100
Check rollers in the printer ................................................................................100
Check the printer location and length of USB cable .........................................100
Meaningless characters print .............................................................................................100
Check the cable connections ............................................................................100
Check the document file ....................................................................................100
Ink is smearing ...................................................................................................................101
Check print settings ...........................................................................................101
Check the media type .......................................................................................101
Check the margin settings ................................................................................101
Ink is not filling the text or graphics completely .................................................................101
The printer may be in Ink-backup Printing Mode ..............................................101
Verify the ink levels of the print cartridges ........................................................101
The print cartridges may need to be cleaned ...................................................101
Check the media type .......................................................................................101
The print settings may need to be changed ......................................................................102
Output is faded or dull colored ...........................................................................................102
Check the print mode ........................................................................................102
You may not be using the best print cartridge for the project ...........................102
Check the paper type setting ............................................................................102
Check the print cartridges .................................................................................102
Colors are printed as black and white ...............................................................................102
Check the print settings .....................................................................................102
The printer is printing in Ink-backup Printing Mode ..........................................102
Wrong colors are printing ...................................................................................................102
Check the print settings .....................................................................................102
Check the print cartridges .................................................................................102
Printout shows bleeding colors ..........................................................................................103
Check the print settings .....................................................................................103
Check the print cartridges .................................................................................103
Colors do not line up properly ............................................................................................103
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							Check the print cartridges ................................................... ..............................103
Check the graphics placement ..........................................................................103
Lines or dots are missing from text or graphics .................................................................103 The printer may be in Ink-backup Printing Mode  ..............................................103
Verify the ink levels of the print cartridges ..... ...................................................103
The print cartridges may need to be cleaned ......... ..........................................103
Check the print cartridge contact pads ..... ........................................................103
Resolving paper-feed problems .................. ............................................................. ..........................104
Another paper feed problem is occurring .... ......................................................................104
Media is not supported for the printer or tray ....................................................104
Media is not picked up from input tray ...... ........................................................104
Media is not coming out correctly ..... ............................. ......................... ..........104
Pages are skewing ................................................................\
............................104
Multiple pages are being picked up .................... ..............................................104
Troubleshooting installation issues ............ .......................................... ..............................................105
Problems printing an alignment page .......................... ............................................... .......105
Problems installing software ...........................................\
...................................................105 Verify the computer requirements .....................................................................105
Verify installation preliminaries ......... ................................................................105
Reinstall the printer software ..... ................................... ........................ ............105
Problems connecting to a network ..... .................................... ....................... ....................105
General network troubleshooting ........................ ..............................................105
Problems connecting to a wired network ............ .................................. ............106
Clearing jams ................................................................................................................. .....................107
Tips for avoiding paper jams ..............................................................................................109
Resolving photo printing problems ......................................\
....................................................... ........110
Resolving borderless printing problems ............. ................................................................................111
Resolving banner printing problems ........................................................................\
.................... .......112
Resolving automatic two-sided printing problems ............................................\
..................................1 13
Resolving network printing problems .............. ...................................... ..................... ........................114
7   Printer lights reference Understanding the printer lights .................. ..................................... ..................... .............................116
8   HP supplies and accessories Ordering printing supplies through the Toolbox ........................ ......................................... ................122
Accessories ................................ .................................................. ......................................................123
Automatic two-sided printing accessory .......... ..................................................................123
Parallel cable ............................ ..................................................... ....................................123
USB cable .................................................................\
.................................................... .....123
Network interface ........................................................................\
..................................... ..123
Supplies ...............................................................\
....................................................... ........................124
Print cartridges ................................................. ..................................................................124
Inkjet papers .................. ............................................................... .....................................124
Photo papers .............................................. ........................................................................125
Transparency films ............................................................................................................ .129
Specialty papers ..................... ........................................... ...................... ........................ ..130
Greeting cards ..................... ..............................................................................................131
Brochure papers ............... .................................................................. ...............................132
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							9   Customer support and warrantyObtaining electronic support .................................................................................................. .............134
HP Instant Support ..................... ............................................................................. ...........................135
HP Telephone Support ...............................................................\
........................................... .............136
Before you call .............. ................................................................................................. ....136
Telephone support numbers ........................................................\
......................................136
Hewlett-Packard Limited Warranty Statement ......... ......................................................... .................141
Extent of Limited Warranty ............. ...................................................................................141
Limitations of Warranty ................................ ................................................. .....................142
Limitations of Liability ...................................................................................................... ...142
Local Law ..............................................................\
....................................................... ......142
10   Printer specifications and Declaration of Conformity Printer specifications ........................... .............................................. ............................... ..................144
Declaration of Conformity ..............................................\
....................................................... ..............148
11   Regulatory information FCC statement ................................................................................................................. ...................152
Shielded cables ............................................................................................................... ...152
Miscellaneous regulatory information ........................................................................\
.................. .......153
Power cord statement .........................................................\
...............................................15 3
LEDs classification ........................................................................................................... ..153
Environmental sustainability program ................................................................................153 Reduction and elimination .................................................. ...............................153
Paper use .................... .....................................................................153
Ink use ..............................................................................................153
Ozone-depleting chemicals ....................... .......................................153
Power consumption ...........................................................................................153
Hazardous materials ...................... ................................................... ................154
Material safety data sheets ................ ........................................................... ....154
Recycling ............................................... ............................................................154
Printer packaging .............. ................................ ...............................154
HP products and supplies ............ ......................................... ...........154
End-of-life returns ..............................................................................................154
EMI statement (Korea) .......................................................................................................15 5
EMI statement (Japan) ............. .................................... .....................................................155
Declaration of Conformity statement/Normes de sécurité (Canada) \
.................................155
Regulatory model number ............. ........................................................ ............................155
Index...................................................................\
....................................................... ..........................................157
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