HP Deskjet 9800 User Manual

							Printer Status tab
The Printer Status  tab displays ink level information for each print cartridge and also printer status.
The printer selection drop-down list lets you select the printer you wish to use with the Toolbox
utilities. It lists printers that are compatible with the Toolbox. The status window displays messages
related to current printer status, such as  Printing job, Top cover open , and Print cartridge empty .
Click this button...To...
Ink Cartridge InformationDisplay the order numbers for the print cartridges compatible
with the printer.
Supplies InformationView information on HP supplies, as well as ordering
information.
Preferences Open a dialog box where you can select the types of printer
error or warning messages that will appear on your
computer screen when problems occur. You can choose to
be notified by an audio alert when this happens. You can
also choose to enable myPrintMileage AutoSend, which will
provide you with a closer forecast of your printer usage in
the myPrintMileage website.
Printer Status tab  81
 
						

							Information tab
The Information  tab lets you register the printer and display printer hardware information. It also
provides access to online troubleshooting through HP Instant Support, as well as information about
your printer usage, using the printer, troubleshooting, and contacting H\
P.
Click this button...To...
myPrintMileageAccess the myPrintMileage website and your printer usage
information. You must have Internet access to perform this
operation.
Printer HardwareDisplay the printer model and firmware version number.
HP Instant SupportAccess the HP Instant Support website for support services
and troubleshooting tips. You must have Internet access to
perform this operation.
Register Your PrinterRegister your printer online. You must have Internet access
to perform this operation.
How Do I...Display help for performing common printer tasks.
TroubleshootingView help for solutions to common printer problems such as
paper jams or software installation issues, and printing
problems such as borderless or photo printing problems.
Contact HP Obtain information on how to contact HP.
HP Instant Support
HP Instant Support is a suite of Web-based troubleshooting tools. HP Instant Support helps you
quickly identify, diagnose, and resolve printing problems.
HP Instant Support provides the following information about your device:
■ Easy access to troubleshooting tips
Provides tips that are customized for your device.
■ Resolution of specific device errors
Provides immediate access to information that can help you resolve error messages specific to
your device.
To see a description of the problem, as well as recommendations for solving or preventing the
problem, click the link within the message. To see a list of past device errors, click  Alerts on the
left side of the HP Instant Support page.
■ Notification of device driver and firmware updates
Alerts you when there is a firmware or  driver update, a message appears on the HP Instant
Support homepage. Click the link within the message  to go directly to the download section of
the HP website.
■ Obtaining support services
Provides a list of the support services that are available for your device.
82 5  Using the Toolbox 
 
						

							■Managing ink and media usage (myPrintMileage)
Helps you manage and forecast printer supplies usage.
■ Self diagnostic testing for your device
Runs a diagnostic test of your device. Select  Printer on the  Self Help  menu on the Instant
Support page to start diagnosing the devices. HP  Instant Support checks the computer, and a list
of configured devices appears. When you select the device that you want to diagnose,
HP Instant Support can help you with such tasks  as making sure that you have the latest device
driver available and gaining access to reports about the device status and detailed device-
diagnostic information.
If any errors are detected during this process, you  are given the option to perform updates to the
device drivers or to perform detailed diagnostic tests on the device.
■ HP expert help online (Active Chat)
Provides personalized help from an HP support expert  over the Web at any time. Simply submit
a question or a description of your problem. Your recent device history, system configuration,
and any actions that you have attempted  are automatically forwarded to HP (upon your approval)
so that you will not need to describe the  problem again. An HP support expert will respond online
to solve your problem through a real-time Web chat.
■ Knowledge database
Use the HP knowledge database to quickly find answers to your questions.
Security and privacy
When you use HP Instant Support, detailed device  information, such as the serial number, error
conditions, and status, is sent to HP. HP respects your privacy and manages this information
according to the guidelines that are outlined in the HP Online Privacy Statement (
http://www.hp.com/
country/us/eng/privacy.htm ).
NOTETo view all of the data that is sent to HP, select  Source (for Internet Explorer) or
Page Source  (for Netscape) from the  View menu in your Web browser.
To gain access to HP Instant Support
Use the Toolbox (Windows) to access HP Instant Support. In Toolbox, click the  Information tab, and
then click  HP Instant Support .
NOTEDo not bookmark the Web pages that are  used to open HP Instant Support. If you
bookmark the site and connect to it by using  the bookmark, the pages will not contain the
current information.
Information tab  83
 
						

							myPrintMileage
myPrintMileage is a service that HP provides to help you keep track of your device usage to help you
forecast device usage and plan the purchase of supplies. It consists of two parts:
■ myPrintMileage website
■ myPrintMileage AutoSend, a utility that periodically updates the device usage information on the
myPrintMileage website
To use myPrintMileage, you must have the following:
■ Toolbox (Windows) installed
■ Internet connection
■ Device connected
NOTE HP recommends that you enable myPrintMileage to send data for three to six months
to allow a meaningful amount of data to accumulate on the myPrintMileage website.
To use the Print accounting features, you must register for the service through the
myPrintMileage site.
On the myPrintMileage website, you can see the following items:
■ Print analysis, such as the amount of ink you have used, whether you use more black or color
ink, and the estimated number of pages you can print with the remaining amount of ink.
■ Print accounting, which allows you to generate reports showing usage data, cost per page, or
cost per job for a specific time period; export this data as Microsoft Excel spreadsheet files; and
configure the e-mail alerts and notifications  to receive print accounting reports.
To gain access to myPrintMileage
From the Toolbox (Windows): On the  Information tab, click myPrintMileage , and then follow the
onscreen instructions.
-or-
From the Windows taskbar: Right-click the  Toolbox icon, click  myPrintMileage , and then select
View my print usage .
84 5  Using the Toolbox 
 
						

							Printer Services tab
The Printer Services  tab provides utilities that help you maintain and test your printer. You can align
and clean your print cartridges, or print a demo page.
Click this button...To...
Align Print CartridgesAlign the print cartridges. See Aligning the print cartridges
for more information.
Clean Print CartridgesClean the print cartridges. See Cleaning the print cartridges
for more information.
Calibrate ColorBalance color tints on printed pages. See Calibrating the
color  for more information.
Print a Demo Page Send a demo page to the printer to verify that the printer is
connected to the computer correctly and is working properly.
Printer Services tab 
85
 
						

							Using the HP Inkjet Toolbox (Macintosh)
The HP Inkjet Toolbox contains tools to calibrate the printer, clean the print cartridges, print a test
page, print a configuration page for the printer, and find website support information.
Displaying the HP Inkjet Toolbox
1 Double-click the  Macintosh HD icon on the desktop.
2 Select  Applications , Utilities , and then  HP Printer Selector .
Viewing the HP Inkjet Toolbox panels
The following options are available on  the HP Inkjet Toolbox Panel menu:
■ WOW! : Prints a sample page to view the print output quality.
■ Ink Level : Displays print cartridge ink levels.
■ Test : Prints a test page or a configuration page.
■ Clean : Cleans the print cartridges.
■ Calibrate : Aligns the print cartridges.
■ Calibrate Color : Adjusts color to correct problems with tint. Color calibration only occurs when
the color and photo print cartridges are installed.
■ Supplies : Display print cartridge replacement information.
■ Support : Provides access to the HP website where you can find support for the printer and
information about HP products and supplies.
■ Register : Accesses the HP website to register the printer.
86 5  Using the Toolbox 
 
						

							6 Troubleshooting
This section contains the following information:
●
Troubleshooting tips and resources
●
General troubleshooting tips
●
Printing a demo page
●
Printing a diagnostics page
●
Resolving printing problems
●
Poor print quality and unexpected printouts
●
Resolving paper-feed problems
●
Troubleshooting installation issues
●
Clearing jams
●
Resolving photo printing problems
●
Resolving borderless printing problems
●
Resolving banner printing problems
●
Resolving automatic two-sided printing problems
●
Resolving network printing problems
87
 
						

							Troubleshooting tips and resources
■For a paper jam problem, see Clearing jams .
■ For paper-feed problems, such as the paper skew, see 
Resolving paper-feed problems .
Some printer problems can be resolved by resetting the printer.
To reset the printer
1 Press the  P
OWER button to turn off the printer.
2 Disconnect the power cord from the printer.
3 Wait about 20 seconds, and then reconnect the power cord.
4 Press the  P
OWER button to turn on the printer.
88 6  Troubleshooting 
 
						

							General troubleshooting tips
Ensure the following:
■Power light is on and not blinking. When the  printer is first turned on, it takes approximately 45
seconds to warm up.
■ Make sure the printer is in the Ready  state. If lights are on or blinking, see 
Printer lights reference.
■ No error messages appear on the computer screen.
■ Power cord and other cables are working and firmly connected to the printer. Make sure the
printer is connected firmly to a functioning alternating  current (AC) power outlet and is turned on.
See 
Printer specifications and Declaration of Conformity  for voltage requirements.
■ Media is loaded correctly in the tray and is not jammed in the printer.
■ Print cartridges are properly installed in their correct color-coded slots. Press down firmly on
each one to ensure proper contact. Ensure you  have removed the tape from each print cartridge.
■ Print cartridge cradle latches and all covers are closed. See 
Installing or replacing the print
cartridges .
■ Rear access panel or duplex unit is locked into place.
■ All packing tapes and materials are removed from the printer.
■ Printer can print a diagnostics page. See 
Printing a diagnostics page .
■ Printer is set as the current or default printer. For  Windows, set the printer as the default in the
Printers folder. For Mac OS, set the printer as the  default in the Chooser or the Print Center. See
your computers documentation for more information.
■ Pause Printing  is not selected if you are using a computer running Windows.
■ You are not running too many programs when you are performing a task. Close programs that
you are not using or restart the computer before attempting the task again.
General troubleshooting tips  89
 
						

							Printing a demo page
Printing a demo page without being connected to a computer verifies whether the printer is set up
correctly.
1Make sure the printer is turned on.
2 Press and hold the  R
ESUME button for a few seconds.
The printer prints a demo page.
90 6  Troubleshooting