HP Deskjet 9800 User Manual

							Resolving borderless printing problems
■Check the print settings
1 Open the printer driver (see 
Printing a document ).
2 From the  Paper/Quality  tab (Windows) or the  Paper Type/Quality panel (Macintosh), check the
following settings:
■ Verify that the paper size specified in the driver matches  the size of the paper loaded in the input
tray.
■ Select the appropriate paper type.
Streaks appear in a light portion of a printout
If streaks appear in a light portion approximately 63.6 mm (2.5 inches) from one of the long edges of
a photograph, try the following:
■ Install a photo print cartridge (see 
Installing or replacing the print cartridges ).
■ Clean the print cartridges (see 
Cleaning the print cartridges ).
Image is printed at an angle
■ If paper is twisting as it feeds or margins  appear crooked, make sure the paper width guide and
tray extension fit against the edges of the paper.
■ Printing with a single print cartridge
To do borderless printing with a single print cartridge, the tri-color print cartridge must be
installed. See 
Printing with a single print cartridge .
Resolving borderless printing problems  111
 
						

							Resolving banner printing problems
■Make sure the paper is loaded correctly
■Unfold and refold the paper when several sheets feed into the printer at once.
■ Make sure the unattached edge of the banner paper  stack is on top and facing the printer.
■ Verify that the correct paper for banner printing is used.
Check the print settings
1 Open the printer driver (see 
Printing a document ).
2 From the  Paper/Quality  tab (Windows) or the  Paper Type/Quality panel (Macintosh), check the
following settings:
■ Make sure  hp banner paper  is selected as the paper type.
■ Make sure the appropriate banner size is selected.
■ Check the software
■Verify that the software application you are using prints banners. Not all software
applications print banners.
■ If gaps appear at the ends of the sheets,  verify that the printer software is operating correctly.
112 6  Troubleshooting 
 
						

							Resolving automatic two-sided printing problems
NOTEYou can print on both sides manually for unsupported media types. See Performing
manual duplexing .
■Paper jam occurs inside the duplex unit
See 
Clearing jams  for instructions.
■ Option for printing on both sides cannot be selected
■Make sure the duplex unit is installed on  the printer. Right-click the printer icon. Select
Properties . From the Device Settings  tab, select Duplex Unit . Verify that the duplex unit is
installed.
■ Make sure the duplex unit is enabled in the printer driver. See 
Performing auto-duplexing .
■ Make sure the media type and size selected in the printer driver are supported by the duplex
unit. See 
Understanding specifications for supported media .
■ Only one side of the page prints when  the print on both sides option is selected
■ Make sure the correct print options are set in  both the printer driver and the application you
are using. See 
Performing auto-duplexing .
■ Make sure the photo paper is not curled.  Photo paper should be flat before printing. See
guidelines under 
Printing digital photographs .
■ Make sure the media type and size selected in the printer driver are supported by the duplex
unit. See 
Understanding specifications for supported media .
■ Binding margin is in the wrong place
1 Open the printer driver (see 
Printing a document ).
2 Do one of the following:
●Windows:  Select the  Finishing tab.
● Macintosh:  Open the Two-Sided Printing Panel .
3 Do one of the following:
●Windows:  Select Flip Pages Up  for binding along the top (tablet binding). Choose a booklet
layout from the  Booklet Layout is  drop-down list for binding along the side (book binding).
● Macintosh:  Select the binding orientation you desire (select the appropriate icon).
See 
Printing on both sides (duplexing)  for more information.
■ Paper size changes when the print on both sides option is selected
Make sure the paper size is supported by the  duplex unit, and make sure the media type and
size selected in the printer driver are supported by the duplex unit. See 
Understanding
specifications for supported media .
Resolving automatic two-sided printing problems  113
 
						

							Resolving network printing problems
If you are using an HP Jetdirect external print server, print its diagnostics page to check the
operation of the print server and to verify  network diagnostics settings. Please refer to the  Jetdirect
Administrators Guide  that comes with the print server.
If you are having difficulties printing to a shared printer, try the following suggestions.
■ If the  R
ESUME button is blinking, press it and wait  a few seconds for printing to start.
■ If printing does not resume, open the printers top  cover and check for a paper jam. See 
Clearing
jams.
■ Make sure the printer is turned on and the top cover is closed.
■ Make sure the rear access panel or duplex unit is correctly installed and locked into place.
■ Make sure the print cartridges are properly installed (see 
Installing or replacing the print
cartridges ) and that media is properly  loaded in the printer (see Loading media in the input tray).
■ Make sure the network cable and the printer cable connections are firmly in place.
■ Try printing a demo page to see if the printer is  set up correctly. Make sure the printer is turned
on, press and hold the  P
OWER button, press the RESUME button once, and then release the  POWER
button. The printer prints a demo page.
NOTESharing the printer in mixed Macintosh and PC networking environments is not
recommended.
After checking the printer, try to print a document from another client over the network.
If the document was sent from another client  and printed successfully, your system settings are
probably not configured properly to use this printer.  Check with your system administrator to solve
the problem.
If the document did not print successfully  from another client, print a demo page.
1 Connect the printer to a PC that is running Windows.
2 Install the printer software if it is not already installed on this PC.
3 Open the Toolbox (see 
Using the Toolbox ).
4 From the  Printer Services  tab, click Print a Demo Page .
If the demo page printed, your printer is working, but your network settings may be configured
incorrectly. Check with your system administrator for more information.
If the demo page did not print,  this problem is likely caused by a failure in the printer or computer
system. Call the HP Customer Care  Center for help (see 
Customer support and warranty).
Before calling, record your serial number and printer model, along with any information about your
computer system that is available.
114 6  Troubleshooting 
 
						

							7 Printer lights reference
The printer lights indicate printer status and are useful for diagnosing printing problems. This section
contains information about the printer lights, what they indicate, and what action to take if necessary. 
1 Right print cartridge light (black, photo, or gray print cartridge)
2 Left print cartridge light (tri-color print cartridge)
3C
ANCEL button
4 R
ESUME button and light
5 P
OWER button and light
NOTE You can also find printer light descriptions in the following locations:
Printer driver : Right-click the printer icon. Select  Printing Preferences. From the Services
tab, select  Help with Printer lights .
Diagnostics page : See 
Printing a diagnostics page.
115
 
						

							Understanding the printer lights
Printer light indicationExplanation and recommended action
Left and right print cartridge lights.The left print cartridge light indicates tri-color print cartridge
status; the right print cartridge light indicates black or photo print
cartridge status.
The print cartridge lights can be on or blinking in combination
with the Power light and Resume light behaviors listed in this
table.
■On: Print cartridge is low on ink or out of ink. Replace the
print cartridge soon. See 
Installing or replacing the printcartridges .
■ Blinking : Print cartridge is damaged, missing, or
incompatible. Reinstall or replace the print cartridge. See
Installing or replacing the print cartridges . If printing with a
single print cartridge, ignore this light.
Printer lights cycle.The printer lights cycle when the printer is reinitializing.
■ No action required.
Power light on.Printer is turned on and idle.
■No action required.
Power light blinks.Printer is printing or processing a print job.
■No action required.
Power light blinks twice, stays off, then
repeats the pattern.Printer is cancelling a print job.
■No action required.
116 7  Printer lights reference 
 
						

							Printer light indicationExplanation and recommended action
Power light on, Resume light blinks.Check for one of the following conditions:
■Printer is waiting for special media to dry. Press the  R
ESUMEbutton if you do not want to wait. You can change the dry
time in the printer driver. See Ink is smearing.
■ Printer is out of paper. Load paper and press the  R
ESUMEbutton to continue the print job.
■ There is a media/banner size mismatch. Make sure the
media/banner size selected in the printer driver matches the
media/banner size loaded in the printer. To eject the
media/banner, press the  R
ESUME button.
■ I/O stall. Make sure your system is running properly and the
printer is properly connected to your system. Turn off the
printer, and then turn it on again. Then resend the print job.
To check the system, see the guidelines in 
Troubleshooting .
Power light off, Resume light blinks.Paper motor stall.
■Clear the jammed paper. See 
Clearing jams . After clearing
the jam, press the  R
ESUME button to continue the print job.
■ If no paper jam exists, press the  R
ESUME button. If this does
not work, turn off the printer,  and then turn it on again. Then
resend the print job.
Power and Resume lights blink together at
same time.Carriage stall.
■ If there is a paper jam, clear the jammed paper. See
Clearing jams . After clearing the jam, press the  RESUME
button to continue the print job.
■ If no paper jam exists, press the  R
ESUME button. If this does
not work, turn off the printer,  and then turn it on again. Then
resend the print job.
Power and Resume lights blink, Left and right
print cartridge lights on.Service station stall.
■ Open the top cover and unplug the power cord. Wait for the
Resume and Power lights to go off. Close the top cover and
plug in the power cord. Wait for the printer to reinitialize and
resend the print job.
All printer lights blink together.Hardware error.
■Make sure there is no paper jam in the printer. See 
Clearing
jams .
■ If you cannot resume the print job, cancel the print job. Turn
off the printer, turn it back on, and then try to print again. If
the problem persists, turn off the printer and disconnect the
cable from the printer. Reconnect the cable, turn on the
printer, and then try to print again.
Understanding the printer lights  117
 
						

							Printer light indicationExplanation and recommended action
Power and Resume lights on.Check for one of the following conditions:
■Make sure the top cover is closed.
■ Make sure the rear access panel or duplex unit is correctly
installed and locked into place.
Left print cartridge light on, Power light on.Tri-color print cartridge is low on ink or out of ink.
■Reinstall or replace the print cartridge. See 
Installing orreplacing the print cartridges .
■ You can still print with one print cartridge. See 
Printing with asingle print cartridge .
Right print cartridge light on, Power light on.Black or photo print cartridge is low on ink or out of ink.
■Reinstall or replace the print cartridge. See 
Installing orreplacing the print cartridges .
■ You can still print with one print cartridge. See 
Printing with a
single print cartridge .
Left and right print cartridge lights on, Power
light on.The left (tri-color) and right (black or photo) print cartridges are
both low on ink or out of ink.
■Reinstall or replace the print cartridges. See 
Installing orreplacing the print cartridges .
Left print cartridge light blinks, Power light on.Tri-color print cartridge is damaged or missing.
■Reinstall the print cartridge. If the error persists, replace the
print cartridge. See 
Installing or replacing the print cartridges .
■ You can still print with one print cartridge. See 
Printing with asingle print cartridge .
118 7  Printer lights reference 
 
						

							Printer light indicationExplanation and recommended action
Right print cartridge light blinks, Power light on.Black or photo print cartridge is damaged or missing.
■Reinstall the print cartridge. If the error persists, replace the
print cartridge. See 
Installing or replacing the print cartridges .
■ You can still print with one print cartridge. See 
Printing with asingle print cartridge .
Left and right print cartridge lights blink,
Power light on.The left (tri-color) and right (black or photo) print cartridges are
both damaged or missing.
■Reinstall the print cartridge. If the error persists, replace the
print cartridge. See 
Installing or replacing the print cartridges .
Understanding the printer lights  119
 
						

							1207  Printer lights reference