HP DesignJet 800ps A1 User Manual
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Solving ProblemsImage Quality Problems Ink Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Incomplete LinesWhen you look at the image you have printed there are:Missing or faint lines Printed characters having missing parts to them. The following is an example of what you might see if you have problems with incomplete lines. See the Troubleshooting Procedure for instructions on how to solve this problem. Missing par ts of text; this should say TEST TEST
Solving ProblemsImage Quality Problems Ink Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Color AlignmentWhen you look at the image you have printed: See the Troubleshooting Procedure for instructions on how to solve this problem. The colored lines are printing double and they are the wrong colorsVer tical lines are mis-aligned or fuzzy (not smooth) The borders of colored blocks are overlapped and the overlapping areas have different colors in them.
Solving ProblemsImage Quality Problems Ink Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Horizontal BandingWhen you look at the image you have printed there are light or dark lines on the image, these are particularly highlighted in high density ink areas. This problem is known as banding. IMPORTANT Banding can occur to a certain degree in Fast and Normal mode when printing high density prints. To obtain the best image always print in Best Mode. The following is an example of what you might see if you have problems with banding. See the Troubleshooting Procedure for instructions on how to solve this problem. 80 80 Ink cartridge80Ink erov Caps I r o n k P o j f d j o p e r n k a u r e P o j f d j o p e r n k C h o r m e k h e u h g s f r f e f g k h e u h g s f r f e f g Expanding Possibilities Expanding Possibilities 80 80 P o j f d j o p e r n k a u r e
Solving ProblemsImage Quality Problems Ink Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Color Accuracy These are the areas you should review when troubleshooting a color accuracy problem: ConfigurationCheck that you are using the correct driver setting for your software. Check which ink emulation mode has been selected in the front panel; see Color Settings . MediaEnsure the media loaded is genuine HP media and the correct media type selected on the front panel and in the driver.Related Topics Color Consistency problemsLong Term Color Bleeding (Glossy Papers)Color Accuracy ConfigurationAdditional Color Accuracy Information
Solving ProblemsImage Quality Problems Ink Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Color Consistency problemsSome media may discolor or change with age. Check that your media is fresh and has been stored correctly. If the environmental conditions you are printing in change rapidly, you may see changes in the color consistency. By reducing the time the print stays in extreme environmental conditions after being printed (especially very high humidity) you can reduce the color consistency problems. There may be color changes between images printed on your HP DesignJet 800PS and other types HP DesignJet printers. This is quite normal because the other printers use different ink.Long Term Color Bleeding (Glossy Papers)High ambient humidity at your location could cause the colors to bleed into the paper making the lines fuzzy and bleary. Change the paper that you are printing with or remove the printer out the high humidity conditions.
Solving ProblemsImage Quality Problems Ink Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Color Accuracy ConfigurationThe configurations of the printer defines how ink is applied to each type of media. Use the information in the following table to configure your printer and software for best color accuracy. Location of Setting Setting Description Selection Ink Menu Color Calibration > Calibrate PaperSet to match the media type loaded in the printer. See Paper Types . Ink Menu Color settings > CMYK Set the type of CMYK inks that your software generates. If you use HP drivers use “Native”.
Solving ProblemsImage Quality Problems Ink Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Additional Color Accuracy InformationThe means of accurately managing the colors printed by your printer vary with the software application and driver being used. Refer to the following documentation:The Software Application Notes for your application, in the package shipped with your printer. On-line documentation in the drivers shipped with your printer. If you cannot find any reason for the discrepancy, before getting help, find out for which CMYK printer inks the colors have been specified.
Solving ProblemsImage Quality ProblemsInk Supply Problems Media Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Ink Supply ProblemsMost of the problems that you could encounter when working with the HP Ink Supplies are solved with guidance from the front panel. The only acception to this is the Unknown Printhead Error . A full list of front messages are supplied in Message Descriptions . Printhead Problems after Replacement If after replacing the printheads, the printer complains about wrong or missing printheads,, perform the following steps: Check that you have removed the protective tape from the printhead. Inser t the printhead into the carriage assembly but this time close the cover using the latch. Replace the printhead with a new one, see Printhead Replacement . Problems Inserting the Ink Cartridge1. Make sure that you have the correct HP Ink Supplies ink cartridge. 2. Make sure that the car tridge is the correct color for that slot. 3. Make sure the car tridge is in the correct orientation, with the color coded label at the top. CAUTION:Never clean inside the ink cartridge slots.Problems inserting the Printhead1. Make sure that you have the correct HP Ink Supplies printhead. 2. Make sure that the printhead is the correct color for that slot. 3. Make sure that the printhead is the correct orientation. See Pr inthead Replacement for further details.
Solving ProblemsImage Quality ProblemsInk Supply Problems Media Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Unknown Printhead ErrorAn unknown printhead error occurs when the one of the printheads is causing a problem but the system cannot detect which one it is. Whenever this happens the front panel displays this error message. The number of printheads with unknown errors will either be all the color printheads or all the printheads. Use the following procedure to isolate the faulty printhead. 1. Select replace Printheads from the front panel. 2. Open the Carriage cover and remove ALL the Printheads. 3. Reinser t the Cyan Printhead only and close the Carriage cover and the Window. 4. Check the front panel - if the status of the Cyan Printhead is X or ? then the conclusion is that the Cyan Printhead is faulty and must be replaced. If the status of the Cyan Printhead is OK the conclusion is that the Cyan Printhead is working correctly. Repeat the process from step 1 for the other color Printheads to identify which one is failing.
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Media Problems Media Details the general rules to follow to avoid media problems. Clearing a Media Jam Describes how to clear a media jam. Ink Marks on the Media Details the way to solve ink mark problems; warped lines, blurred lines, marks or scratches on glossy paper. Media Loading Problems Explains what to do when the Front Panel keeps indicating that media is misaligned or incorrectly positioned. Media Output ProblemsExplains what to do when the prints fall on the floor or do not stack correctly in the media bin.