HP DesignJet 800ps A1 User Manual
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The Front Panel Menu StructureNavigating the Menu System Message Descriptions Media & Ink IntroductionFront PanelOther Printer OptionsIndex Solutions 9. Press the Top key to return to the top level menu.The display shows the Ink menu. Previous … Setting Drying Time Navigation Example (Continued) Key Action Display Result
The Front Panel Menu Structure Navigating the Menu SystemMessage Descriptions Media & Ink IntroductionFront PanelOther Printer OptionsIndex Solutions Message DescriptionsThis is a list of the error messages in the front-panel display. If an action is needed, it is shown in italics in the Explanation and Action column. The messages are listed in alphabetical order. Other front-panel messages, such as prompts, are included in the descriptions of the relevant procedures elsewhere in this document. Front Panel Messages Message Explanation and Action Alignment error due to printheads. Press ENTER to see faulty printheadsThe printer was aligning its printheads, but encountered an error due to some printheads not printing properly. Alignment has stopped. Press the Enter key.Alignment error Press ENTER to continue The printer was aligning its printheads, but encountered an error. Alignment has stopped. Press the Enter key. Cartridges will expire in days: nnOne or more of the cartridges are about to expire. nn is the number of days until expiry date of the cartridge that will expire first. The cartridges that are about to expire are indicated below this message. For an explanation of the replacement procedure, see Ink Cartridge Replacement . Color calibration error Press ENTER to continue The printer was performing a calibration of its color system, but encountered an error. Press the Enter key. For more Messages, click on the Next Page button
The Front Panel Menu Structure Navigating the Menu SystemMessage Descriptions Media & Ink IntroductionFront PanelOther Printer OptionsIndex Solutions Error Select Replace PrintheadsThe printer has detected that one or more of the printheads is missing or has an error, as indicated by flashing crosses. The four icons refer from left to right to the Cyan (•), Black (•), Magenta (•) and Yellow (•) printheads. For an explanation of the replacement procedure, see Printhead Replacement . HP is not responsible for damage from use of non-HP ink. Replace Continue The printer has determined that one or more of the ink cartridges is not an HP product. Your product warranty only applies when you use HP ink. Any damage caused to your printer resulting from the use of non-HP ink cartridges is not the responsibility of Hewlett-Packard. If you want to replace the non-HP ink cartridges, select Replace and press the Enter key. Otherwise, select Continue and press Enter to continue. HP is not responsible for damage from use of non-HP printheads. Replace ContinueThe printer has determined that one or more of the printheads is not an HP product. Your product warranty only applies when you use HP printheads. Any damage caused to your printer resulting from the use of non-HP printheads is not the responsibility of Hewlett- Packard. If you want to replace the non-HP printheads, select Replace and press the Enter key. Otherwise, select Continue and press Enter to continue.Front Panel Messages (Continued) Message Explanation and ActionFor more Messages, click on the Next Page button
The Front Panel Menu Structure Navigating the Menu SystemMessage Descriptions Media & Ink IntroductionFront PanelOther Printer OptionsIndex Solutions Ink cartridge replacement required The printer has detected that one or more of the ink cartridges is missing or has an error, as indicated by flashing crosses. The four icons refer from left to right to the Cyan (•), Black (•), Magenta (•) and Yellow (•) cartridges. For an explanation of the icons and details of the replacement procedure, see Ink Cartridges . INK CARTRIDGES need to be functional. Replace before replacing printheadsYou have attempted to replace printheads, but the printer has detected that there are ink cartridges that are wrong. The ink cartridges must be replaced before the printheads can be replaced. First replace the faulty, empty or missing ink cartridges and then replace the printheads. See Ink Cartridge Replacement and Printhead Replacement . Install missing cartridges and replace empty cartridges before replacing printheads You are replacing printheads, but the printer has detected that some cartridges are empty and some are missing. The empty cartridges must be replaced and the missing ones inserted before the printheads are replaced. Follow the procedure for Ink Cartridge Replacement . Press the Enter or Cancel key to continue. Front Panel Messages (Continued) Message Explanation and ActionFor more Messages, click on the Next Page button
The Front Panel Menu Structure Navigating the Menu SystemMessage Descriptions Media & Ink IntroductionFront PanelOther Printer OptionsIndex Solutions Install missing cartridges before replacing printheadsYou are replacing printheads, but the printer has detected that one or more cartridges are missing. The missing cartridges must be installed before the printheads are replaced. Follow the procedure for Printhead Replacement . Press the Enter or Cancel key to continue. Open window and check printhead cover is properly closed You have replaced one or more printheads and the printer’s check has found that the printhead cover is not securely closed. Open the window and check the printhead cover. The procedure is described in the Printhead Replacement procedure. Note: This message may also appear following a paper jam, as the printer cannot detect the exact reason for the problem. In this case you may have to resort to powering off the printer or even removing the power cable from the machine, in order to recover from the problem. See Clearing a Media Jam . Open window and check proper installation of setup printheadsDuring system start-up, which occurs when you first install the printer, you need to install the setup printheads. These special printheads cannot be used for printing, but must be used when the printer has been powered off. The printer has detected that the setup printheads have not been installed correctly. Open the window and follow subsequent instructions to reinstall or relocate the setup printheads. Contact HP for advice if the setup printheads are missing or cannot be installed correctly. Front Panel Messages (Continued) Message Explanation and ActionFor more Messages, click on the Next Page button
The Front Panel Menu Structure Navigating the Menu SystemMessage Descriptions Media & Ink IntroductionFront PanelOther Printer OptionsIndex Solutions Option not available now You have selected an option in the menu that is not available at the moment. (The printer may be busy, out of ink, out of paper, etc.) Out of paper The printer ran out of paper while printing the calibration pattern. Load a sheet or roll that is at least 65 cm (25 inches) long and 50 cm (20 inches) wide. Paper advance calibration is recommended. Press ENTER to calibrate You are recommended to perform the Advance calibration routine, to ensure the optimum print quality. Press the Enter key to create the calibration pattern. See Advance Calibration . Paper advance calibration is recommended. Load paper and select Paper advance calibration. Press ENTER to finishYou are recommended to perform the Advance calibration routine, to ensure the optimum print quality. Load a sheet or roll of paper and then select Advance calibration from the Paper menu. See Advance Calibration . Paper loaded with too much skew Press ENTER to retr y Press CANCEL to abort During the loading of paper, the printer has detected that the paper is skewed too much, that is, it has not been loaded straight enough. (‘Skew’ is the angle between the actual paper edge and the correct line.) Either: Press the Enter key to restart the loading procedure; Or: Press the Cancel key to cancel paper loading.Front Panel Messages (Continued) Message Explanation and ActionFor more Messages, click on the Next Page button
The Front Panel Menu Structure Navigating the Menu SystemMessage Descriptions Media & Ink IntroductionFront PanelOther Printer OptionsIndex Solutions Paper mispositioned The paper is not properly positioned in the printer. Either it is out of the load line margins or it has moved too much from its previous position. Reload the paper following the normal procedure, to solve this problem. See Loading Roll Media and Loading Sheet Media . Paper not found Press ENTER to retr y Press CANCEL to abort During the loading of paper, the printer has detected that no paper has been loaded. Either: Press the Enter key to restart the loading procedure; Or: Press the Cancel key to cancel paper loading. Paper not present. Load paper to print calibration patternThe paper axis calibration routine has been triggered with out having paper loaded. Load paper; see Advance Calibration for details of the routine. Paper too big to scan the pattern after printing it During the paper loading for the Calibration routine, the printer has detected that the it will not be able to load the later when it will be needed for scanning. The minimum size required for the print is 65 cm (25 inches) long and 50 cm (20 inches) wide. Load a smaller sheet that satisfies this minimum requirement.Front Panel Messages (Continued) Message Explanation and ActionFor more Messages, click on the Next Page button
The Front Panel Menu Structure Navigating the Menu SystemMessage Descriptions Media & Ink IntroductionFront PanelOther Printer OptionsIndex Solutions Paper too big Press ENTER to retr y Press CANCEL to abortWhile loading paper into the printer (roll or sheet), the printer has found that it is either too wide or too long (only for sheet) to be loaded properly. Press the Enter key to load smaller paper, or the Cancel key to stop the load.Paper too small for a diagnostic print The Troubleshooting utility has found that the single sheet loaded in the printer is too small for a Diagnostic Print. Load a roll of paper, or a sheet that is A3-size or larger. Paper too small to align printheads Load bigger size to align Press ENTER to continueThe paper loaded is not big enough to contain the alignment pattern. Unload the paper (select Unload roll or Unload sheet from the Paper menu) and then load paper that is large enough—at least A4/ Letter-size in landscape mode for Standard alignment, or A3/B size in landscape mode for Special alignment. Paper too small to print the pattern The paper loaded is not big enough to contain the paper axis calibration pattern. Load a roll or sheet that is at least 65 cm (25 inches) long and 50 cm (20 inches) wide.Front Panel Messages (Continued) Message Explanation and ActionFor more Messages, click on the Next Page button
The Front Panel Menu Structure Navigating the Menu SystemMessage Descriptions Media & Ink IntroductionFront PanelOther Printer OptionsIndex Solutions Paper too small Press ENTER to retr y Press CANCEL to abortWhile loading paper into the printer (roll or sheet), the printer has found that it is either too narrow or too short (only for sheet) to be loaded properly. Press the Enter key to load larger paper, or the Cancel key to stop the load process.Paper type not valid to align printheads Change paper type to align Press ENTER to continue You have requested the printer to align paper but it has detected that the paper loaded is not the right type to use to align the printheads. The paper loaded is not big enough to contain the alignment pattern. Unload the paper (select Unload roll or Unload sheet from the Paper menu) and then load paper that is the right type for the alignment. See Printhead Alignment . Pattern not found Reload it again, pleaseThe printer is trying to perform a scan of the calibration pattern, but the pattern was not found. Reload the sheet that was printed by the Create pattern part of the calibration routine. Possibly a paper jam 1. Open window 2. Switch power off 3. Clear paper path 4. Switch power on 5. Align printheads There may be paper jammed in the printer. (The printer has detected that a motor is blocked and the likely cause is a paper jam; however, it may be due to some other cause.) Follow these steps to check the paper path, as described in Clearing a Media Jam . When the jammed paper has been cleared, you are strongly recommended to align the printheads, as they are quite likely to have become misaligned as a result of the paper jam. Front Panel Messages (Continued) Message Explanation and ActionFor more Messages, click on the Next Page button
The Front Panel Menu Structure Navigating the Menu SystemMessage Descriptions Media & Ink IntroductionFront PanelOther Printer OptionsIndex Solutions Printhead replacement not available now. Cancel print jobs before replacementYou have requested the printer to replace one or more printheads, but the printer is busy printing a job and cannot honor the request now. Either: press the Cancel key to cancel the job that is currently printing, and then again select Replace Printheads (from the Ink system menu). Or: wait until the job has finished printing (and there are no more jobs in the print queue), and then again select Replace Printheads (from the Ink system menu).Printhead warning Poor print quality A problem has occurred with one or more printheads. The printheads are still functional. The problem was detected either during printhead alignment or during troubleshooting. If you have completed the routine, the system was unable to clean the printheads fully. You should use the Troubleshooting Procedure to correct any image quality problems that may be apparent; alternatively, you should replace the printheads (see Printhead Replacement ). Printheads not aligned Paper type not valid to align printheads Press ENTER to continueYou have replaced one or more printheads but the printer has detected that you do not have the right type of paper loaded for the alignment process. Press the Enter key to load the correct type of paper, or the Cancel key to stop the load process. Front Panel Messages (Continued) Message Explanation and ActionFor more Messages, click on the Next Page button