HP DesignJet 800ps A1 User Manual

							Solving ProblemsImage Quality 
ProblemsInk Supply 
ProblemsMedia Problems Image ErrorOther Problems


Getting Help
Media & Ink Introduction Front Panel OtherPrinter 
OptionsIndex  Solutions
Printer Seems Too SlowDid you specify Best print quality level on the front panel?
Best quality mode prints take longer to print.
Did you specify the right media type when loading the media? For details of front-panel media types, see Paper 
Types
. To find out the printer’s current media type setting, see Obtaining Roll or Sheet Paper Information
.
The printhead may need replacing, see Printhead Replacement
Did you specify a Manual Dry Time in the front panel. Change the dry time to Automatic see Ink System
.
If the printer is in Fast mode and the file it is printing contains high density inked areas the printer may need to slow 
down to compensate.
Printer Waits Too Long to Print a NestChange the Nest wait setting. See How Long does the Printer Wait for Another File?
 
						

							Solving ProblemsImage Quality 
ProblemsInk Supply 
ProblemsMedia Problems Image Error Other ProblemsGetting Help


Media & Ink Introduction Front Panel OtherPrinter 
OptionsIndex  Solutions
Getting Help
HP Customer Care
Details about the HP Customer Care program.
What to Do Before You CallInformation on what you should do before you contact your local HP Customer Care Center.
HP DesignJet OnlineHow to get help and much more via the World Wide Web.
 
						

							Solving ProblemsImage Quality 
ProblemsInk Supply 
ProblemsMedia Problems Image Error Other ProblemsGetting Help


Media & Ink Introduction Front Panel OtherPrinter 
OptionsIndex  Solutions
HP Customer CareAs your strategic suppor t partner, we make it our business to help keep your business running smoothly. HP 
Customer Care offers award-winning suppor t to ensure you get the most from your HP DesignJet.The contact details for your local HP Customer Care Center are provided in the Hewlett Packard Customer Care booklet 
supplied with your printer. HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to give 
customers unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty 
upgrades, repair and exchange services, phone and Web support, software updates, and self-maintenance 
services. 
To find out more about HP Customer Care, please visit us at: 
www.hp.com/go/support
.
 
						

							Solving ProblemsImage Quality 
ProblemsInk Supply 
ProblemsMedia Problems Image Error Other ProblemsGetting Help


Media & Ink Introduction Front Panel OtherPrinter 
OptionsIndex  Solutions
What to Do Before You Call1. Review the troubleshooting suggestions in this section:
– 
In the relevant driver documentation supplied with this printer (for users sending PostScript files or those using 
Microsoft Windows).
– 
If you have installed third par ty software drivers and RIPs refer to that user documentation.
2. If the problem appears to be related to your software application, first contact your software vendor.
3. If you still have difficulty, refer to the HP Suppor t Services booklet shipped with this printer. This document contains 
a comprehensive list of various support services available to help solve printer problems.
4. If you do call one of the Hewlett-Packard offices, please have the following information available to help us answer 
your questions more quickly:
– 
The printer you are using (the product number and the serial number, found on the label at the back of the 
printer).
– 
The computer you are using.
– 
Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems, or 
special software drivers).
– 
The cable you are using (by part number) and where you purchased it.
– 
The type of interface used on your printer (parallel, or network).
– 
The software name and version you are currently using.
– 
If the problem is a system error it will have a error number; record the error number and have it ready. See 
Printer does not Print
.
 
						

							Solving ProblemsImage Quality 
ProblemsInk Supply 
ProblemsMedia Problems Image Error Other ProblemsGetting Help


Media & Ink Introduction Front Panel OtherPrinter 
OptionsIndex  Solutions
HP DesignJet OnlineDirect access to HP and the information you want, when you need it. Register now!
www.hp.com/go/designjet
 
HP DesignJet Online is a free, web-based “user club” exclusive to HP DesignJet users. Having registered, the 
user has unrestricted access to a range of useful services, the emphasis being on “useful”, as this is definitely not 
a sales-oriented site.Communication from HP to users includes:
a quarterly newsletter focussing on usage tips, technical briefings and examples of HP DesignJet applications 
around the world;
full information on worldwide HP Customer Care contacts;
an on-line HP DesignJet Diagnosis troubleshooting tool;
a calendar of HP DesignJet-related events and programs;
on-line access to training videos and selected user documents;
and immediate information on new products.
Communication from the users to HP includes:
feedback on HP DesignJet features;
automatic contact with HP Customer Care from the troubleshooting tool, for HP to follow up;
and the chance to ask technical questions on large-format printing to industry experts.And finally, communication from user to user includes the chance to win prizes by submitting HP DesignJet 
success stories, as well as a user-to-user discussion forum where users can share best 
practices and ask for advice from their fellow professionals.
HP DesignJet Online is available in English, German, French, Italian, Spanish and 
Portuguese.
 
						

							The Front Panel Menu Structure Navigating the Menu System Message Descriptions
Media & Ink IntroductionFront PanelOther Printer 
OptionsIndex  Solutions
Front PanelThe printer’s front panel is a user-friendly interface that gives you access to a comprehensive set of printer functions.
There is also information on your ink consumable items which is continually updated.
The Front Panel
 
Menu Structure 
Navigating the Menu System
 
Message Descriptions
 
 
						

							The Front Panel


Menu Structure Navigating the Menu System Message Descriptions
Media & Ink IntroductionFront PanelOther Printer 
OptionsIndex  Solutions
The Front Panel The panel on the front of your printer is the principal way of changing the behavior of the printer, apart from any software
driven controls that may be provided through the application in use. The front panel of the printer contains the following
functional areas:
Display Screen
Navigation Keys
Action Keys
 
						

							The Front Panel


Menu Structure Navigating the Menu System Message Descriptions
Media & Ink IntroductionFront PanelOther Printer 
OptionsIndex  Solutions
Navigation KeysThe display section of the front panel consists of an LCD display and the following five navigation keys:
The following navigation keys are provided to navigate through the menus displayed on the screen:
The Up
  
and  Down keys let you scroll through the various items in a menu list.
The Menu key takes you to the main screen. It cancels any choices that have not yet been selected by pressing the 
Enter key.
The Back key takes you to the previous screen.
The Enter key selects the item in the menu list and makes it current. If there are sub-selections to be made, this key 
takes you to them; otherwise it takes you back a screen. 
.
Up
DownBack Menu
Enter
 
						

							The Front Panel


Menu Structure Navigating the Menu System Message Descriptions
Media & Ink IntroductionFront PanelOther Printer 
OptionsIndex  Solutions
Display ScreenThe display screen of the front panel shows the main menu (the words displayed may vary). NOTE:
You can always reach the main menu by pressing the Menu key.
After a shor t time-out, the display will always revert to the main menu with the Job Management menu active.
Navigation Example
 are given from the Job Management menu.
Paper Menu Icon Ink Menu Icon
Job Management Menu Icon (Active)Setup Menu Icon
Active menuInformation 
message
Error 
Message
 
						

							The Front Panel


Menu Structure Navigating the Menu System Message Descriptions
Media & Ink IntroductionFront PanelOther Printer 
OptionsIndex  Solutions
Action KeysThe Cancel key cancels the current printer operation (printing or preparing for printing). It will also cancel the current
menu selection and return to the main menu if a menu option is highlighted.
The Form Feed and Cut key causes a sheet to be ejected or the roll to be advanced and cut.
Cancel
For m Fee d
and Cut Key