HP DesignJet 800ps A1 User Manual
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Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions MediaAlways make sure that you are using the appropriate media for your image and that it is consistent with your software application. To ensure color accuracy and print-quality performance of the printer, use only media types that have been cer tified for your printer. Use of non-HP media or HP media not certified for your printer may significantly reduce the color and print quality of your images. For details of HP media, see Paper Types .
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Clearing a Media JamIf the front panel displays this message: There is probably paper jammed in the printer. Paper jams can have various causes: The paper is too thick or too thin for the printer, or is otherwise not sup- por ted The paper is creased or misaligned or is bubbled Too much ink is being placed on the paper causing it to cockle or bubble The end of the roll of paper is glued to the core and won’t advance further Pieces of paper or paper powder are clogging up the cutter guide or other moving par ts. See Removing jammed paper for full instructions on how to clear jammed paper.
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Removing jammed paper1. Open the window. 2. Switch the printer off at the front. 3. If necessary, carefully move the printhead carriage out of the way—if possible all the way to the enclosed area on the left or the right. Which way you are able to move it depends on where the paper is jammed. CAUTION:When moving the printhead carriage, touch only the black plastic parts. 4. If necessary, carefully move the paper cutter out of the way to the left, or to the right depending on where the paper is jammed (though if moved right it may block the paper path). CAUTION:The cutter is easily moved by holding it as close as possible to the guide running across the width of the printer. Be careful not to touch the metal slider bar that runs across the printer. 5. If necessary, lift the blue paper lever, to release any trapped paper. Remember to lower it again when you have finished. 6. Carefully remove any of the jammed paper which you can easily lift up and out from the top of the printer. 7. Carefully pull the rest of the roll or sheet down and out of the printer. You may need to cut the edge of the roll with scissors. 8. Check that the printing zone, including the cutter guide, the paper path, and the area where the printhead carriage is parked, is clear and clean; remove any paper powder by brushing it away or with a vacuum cleaner. More … Slider bar Guide
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Removing jammed paper (Continued)CAUTION:The area where the printhead carriage is parked can get quite dirty; be careful not to get ink on your hands. 9. Close the window and switch on the printer. 10. Wait for the printer to finish initializing. 11. Press the Form Feed and Cut key on the front panel to eject any small pieces of paper that are still in the paper path. 12. Reload the paper as normal (see Loading Roll Media and Loading Sheet Media ). If you are using roll paper you may need to trim the edge first, to ensure that it is straight. NOTE: If there is still paper left in the paper path, try loading a sheet of stiff or rigid paper into the printer, such as heavy coated or matte film; this will help to force out any paper jammed in the paper path. 13. If the cutter seems to be causing the problem, check in the User’s Reference Guide on the Using Your Printer CD that the type of paper is supported by the printer. Try disabling the cutter from the front panel; use → Cutter → Off. You are strongly recommended to align the printheads (see Printhead Alignment ) after clearing a paper jam, as the problem may have caused the printheads to be misaligned. Back …
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Ink Marks on the Media Warped Lines Blurred Lines (Ink “Bleeds” from Lines) Marks or scratches on glossy paper after printingSmears or Scratching on Your Printed Media
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Warp ed Lin esThe media itself may be warped. This can happen if it has been used or not be stored in the environment condi- tions. For all environmental specifications, see Enviromental Specifications . Blurred Lines (Ink “Bleeds” from Lines)Perhaps you have adjusted the drying time in the front-panel menu to speed up the printer output. Set “Drying time” to “Automatic”. For details of drying time adjustments, see Ink System . Marks or scratches on glossy paper after printingGlossy paper may be extremely sensitive to the bin or anything that it comes into contact with directly after printing. This will depend on the amount of ink printed and the environmental conditions that are present at the time of printing. Avoid any contact with the paper and handle the print with care until quite some time has elapsed. NOTE: Included with HP media is a book “Printer Tips” that includes a section on troubleshooting paper problems.
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Smears or Scratching on Your Printed MediaThis problem can appear on paper-based coated media if a lot of ink is printed quickly. The media cannot absorb the ink quickly enough and becomes distorted. As the printheads move over the media, the printheads and the media come into contact with each other and the printed image is smeared.1. Press the Cancel key on the front panel; if you continue to print, the paper may damage the printheads. 2. Cancel the print job from your computer application. 3. In order to obtain better results perform the following: Use HP recommended media. If the image you are printing has intense color, use HP Heavy Coated Paper. Try to increase the print margins by relocating the image in the page from your software applications. If you are using ‘Media Saving Options’ from the advanced section of the HP- GL/2 Driver, try disabling one or both the options ‘Auto Rotate’ and ‘Inked Area’. If the above fails to solve the problem of smears and scratching, change the media you are using to a non-paper based media such as HP Clear film.
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Media Loading ProblemsThe Front Panel Keeps Indicating that media is misaligned or incorrectly positioned.Roll mediaThe roll media may be loaded the wrong way. The paper should load over the roll towards you, see Loading Roll Media . The paper may be skewed. The right-hand edge must be parallel to the blue line on the front media deflector. Ensure that the paper is wrapped tightly on the roll. Check that the paper is correctly loaded onto the spindle, see Installing a New Roll on the Printer . Sheet mediaThe sheet media must be loaded with the right-hand edge against the blue line on the printer platen and the front edge against the blue line just after the pinch rollers, see Loading Sheet Media . The media may be crumpled or warped or may have irregular edges. If you are using hand-cut media, the edges may not form a right-angle or they may be rough. Do not use hand-cut media. Use only purchased sheet media. If the media is curled with the curl up it will be very difficult to load. It is easier to load it with the curl down
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Media Output ProblemsPrints Fall on the Floor After Being CutMake sure the media bin is open. Do not let more than twenty prints accumulate in the bin. Make sure roll media is loaded correctly. If the paper is loaded incorrectly, the natural curl of the media may cause it to miss the bin and fall to the floor.Prints Do Not Stack Properly in the Media BinThe printer may be too close to the end of the roll. The natural curl near the end of the roll can cause stacking prob- lems. Load a new roll or remove prints manually as they are completed. If you are mixing prints or nesting sets of several different sizes, you may have stacking problems because of the different sizes of media in the bin.
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia ProblemsImage Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Image Error Image is Incomplete Details the actions to take when the print is: Blank, Par tial or has suffered clipping . Printed Image Incorrect Explains why the image is: - In one por tion of the printing area - Unexpectedly rotated. -Mirrored. - Distorted or unintelligible. - Overlaid with another image. - Does not obey page format and rotate commands. Other Sources of Information Lists others sources of information for image problems.