HP DesignJet 800ps A1 User Manual
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Media Choice Roll Media Sheet Media Ink SystemInk Cartridges Printheads Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Ink Cartridges LevelsFront Panel will tell you when your ink supply is low, very low or empty. This means you know current status of your HP Ink Supplies all the time: NOTE: Depending on type of print jobs, a cartridge with a Low Ink Warning may in fact last quite a long time (i.e. line drawings). NOTE: The Ink Cartridges levels information can also be selected with Ink menu > Information > Ink Cartridges > Ink Levels if it is not automatically shown in the Ink menu. Cartridge Full Low Ink War ning Car tridge Empty
Media Choice Roll Media Sheet Media Ink SystemInk Cartridges Printheads Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Ink Cartridge InformationUse the following procedure to display the Ink Cartridge Information screen on the front panel. The front-panel menu items are: The front panel displays the following information for the selected ink car tridge: Color: Cyan, Magenta, Yellow or Black. Model: Hewlett-Packard No 82 (Cyan, Magenta & Yellow) or Hewlett-Packard No 10 (Black). Status: inser ted, low on ink, out of ink, missing, expired and faulty. Expiration date. Serial Number. Ink Level: in cc and % used.Select (using the keys) Then Press: 1.InkEnter 2.InformationEnter 3.Ink CartridgesEnter 4.Cyan, Magenta, Yellow or Black Ink cartridgeEnter
Media Choice Roll Media Sheet Media Ink SystemInk Cartridges Printheads Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Ink Cartridge ReplacementThe animation sequence opposite shows how to replace an Ink Cartridge. WARNING:Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. CAUTION:Only remove an ink cartridge if you are replacing it. CAUTION:Do not replace cartridges while the printer is printing because doing this will cancel the current print job. You would need to change cartridges either if prompted to do so on the Front Panel because the printer has detected a car tridge is out of ink or the cartridge is low and you want to replace it before it runs out. Click on the icon to run the animation sequence. A printable version of the sequence is also available so that you can take the key illustrations to the printer, if its remote from your computer.
Media Choice Roll Media Sheet Media Ink System Ink CartridgesPrintheads Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Printheads Printhead Errors Details the different error messages that could be displayed on the front panel for the Printheads. Printhead InformationShows you how to display the current status of the Printheads on the Front Panel display. Printhead ReplacementDetails the Printhead Replacement procedure. Printhead AlignmentDetails the Printhead Alignment procedure.
Media Choice Roll Media Sheet Media Ink System Ink CartridgesPrintheads Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Printhead ErrorsFront Panel can display the following error messages for the printheads: NOTE: An unknown error is displayed when one of the printheads is causing a problem but the system cannot detect which one it is. Refer to Unknown Printhead Errorto solve this problem. Printhead Missing Fa u lty PrintheadPrinthead Wor n Out Unknown Error
Media Choice Roll Media Sheet Media Ink System Ink CartridgesPrintheads Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Printhead InformationUse the following procedure to display the Printheads Information screen on the front panel. The front panel menu selections are: The front panel displays the following information for the selected printhead: Color: Cyan, Magenta, Yellow or Black Model: Hewlett-Packard No 11 and Warranty (In warranty or out of warranty) Status: inser ted, missing, faulty worn-out and unknown. If there is a problem the system displays an action: missing -> inser t, unknown -> troubleshoot, faulty, worn out -> replace. Expiration date. Serial Number. Ink Used: in cc and % used. Paper Jams. If the printheads are aligned and color calibrated.Select (using the keys) Then Press: 1.InkEnter 2.InformationEnter 3.PrintheadEnter 4.Cyan, Magenta, Yellow or Black printheadEnter
Media Choice Roll Media Sheet Media Ink System Ink CartridgesPrintheads Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Printhead ReplacementThe animation sequence shows how to replace a printhead in the printer. The front panel menu selections are: Click on the icon to run the animation sequence. A printable version of the sequence is also available. Once you have replaced the printhead, if you have media loaded, the printer prompts you to start the Printhead Alignment procedure. If no media is loaded the printer prompts you to load paper and then automatically star ts the alignment. The alignment takes several minutes to complete and then printer will then prompts you to run the Color Calibration procedure. Select (using the keys) Then Press: 1.InkEnter 2.Replace PrintheadsEnter
Media Choice Roll Media Sheet Media Ink System Ink CartridgesPrintheads Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Printhead AlignmentYou should have one of the following types of paper loaded before attempting to align the printheads: HP Bright White Inkjet Paper (Bond), HP Coated Paper, HP Heavyweight Coated Paper, HP High-Gloss Photo Paper, HP Satin Poster Paper or Plain Paper. If you try to do this with any other type of paper loaded the printer will prompt you to load a different type of paper before letting you align the printheads. From time to time you may be required to align the printheads to ensure maximum print quality. To manually select the printhead alignment make sure you have the correct type of roll or sheet media loaded. There are two types of alignment, Standard which will take about 4½minutes, or Special which takes about 11 minutes. Standard alignment is recommended for normal use and requires paper of at least A4/Letter-size, loaded in landscape mode . Special alignment should be used to correct pen to paper spacing variations which would be show by variations in vertical line quality, particularly in wide plots and fast print modes. Special alignment requires paper of at least A3/B-size, loaded in landscape mode. Two separate prints are made . Then use the following front panel menu selections to star t the alignment: Once you have made this selection the printer star ts the alignment process which then takes several minutes. The printer will also automatically use the standard alignment process to align its printheads after Printhead Replacement . When the alignment procedure completes after a printhead replacement the printer prompts you to ask if you want to run the Color Calibration procedure. Select (using the keys) Then Press: 1.InkEnter 2.Align PrintheadsEnter 3.Standard (4.5 minutes) Special (11 minutes)Enter
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia Problems Image Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions SolutionsThese topics guide you through the different procedures required to troubleshoot and find the solution to various problems you could encounter while using your printer. The Solutions Tab contains these topics: Solving Problems aids you to quickly troubleshoot your specific problem, it also contains instructions on where you get fur ther information. Image Quality Problems helps you to solve any image quality problems you may be experiencing. It takes you through the troubleshooting procedure step-by-step. Ink Supply Problems guides you when you have problems installing the ink consumable items, the ink car tridge and printhead. Media Problems contains information on what to do if you have image smears or marks on your media and also what to do if you have a media jam. Image Error contains information on what to do if the image that your printer printed is incorrect, or not what you expected. Other Problems covers miscellaneous problems you could face. Getting Help explains what to do if you cannot solve the problem you are having. It also provides full details of the steps to take to contact the Hewlett Packard Customer Care Center.
Solving Problems Image Quality ProblemsInk Supply ProblemsMedia Problems Image Error Other Problems Getting HelpMedia & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Solving ProblemsTo find the meaning of front-panel messages, see Message Descriptions . If you know the problem is related to a certain task, first check the relevant section in this manual, for step-by-step procedures. Use this manuals index or table of contents to find the section. For example, if you are having difficulty with page formatting, refer to Page Format . If the problem is directly related to the quality of your printed images, refer first to Image Quality Problems . Refer to the appropriate topic: – Ink Supply Problems – Media Problems – Communication Problems – Image Error – Other Problems If the problem could be related to your software driver, and you are using an HP driver, refer to the driver’s trouble- shooting documentation and the on-line help in your application software. If the problem has no obvious cause, refer to Finding the Source of Your Problem . If you still cannot solve the problem, see Getting Help .