HP DesignJet 800ps A1 User Manual
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Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia ProblemsImage Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Image is Incomplete Print is Completely BlankOutput Contains Only a Partial PrintImage is ClippedLong-Axis Print Is Clipped
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia ProblemsImage Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Print is Completely BlankIf the front-panel Graphics language setting is Automatic (the default), try the other settings: (PostScript for a PostScript file, HP-GL/2 for an HP-GL/2 file, etc., and send the file again.Output Contains Only a Partial PrintDid you press Cancel or Form Feed and Cut before all the data was received by the printer? If so, you have ended the data transmission and will have to print the page again (you normally dont need to press For m Fee d a nd C ut to unload the print). The I/O Setup > I/O Timeout setting may be too short. From the front-panel menu you can increase the I/O Timeout setting to a longer period and then send the print again. There may be a communications problem between your computer and the printer. Check your interface cable. Check to make sure that your software settings are correct for your current page size (e.g., long-axis prints).
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia ProblemsImage Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Image is ClippedThis normally indicates a discrepancy between the actual printing area on the loaded media and the printing area as understood by your software. For general advice on printing areas and page size, see Printable Area . Check the actual printing area for the media size you have loaded (printing area = media size minus margins). For media size and margins, see Printable Area . Check what your software understands to be the printing area (which it may call “printable area” or “imagable area”). For example, some software applications assume standard printing areas that are larger than those used in this printer. Check that the orientation of the media is the same as that assumed by your software. The front-panel Pap er > Page format > Rotate option changes the orientation of a print and, on roll media, the orientation of the page. It is possible that a rotated image on roll media may be slightly clipped in order to retain the correct page size, as explained in Page Size . You may have asked to rotate the page from portrait to landscape on media that is not wide enough, for example a D/A1-size page rotated on a D/A1-size roll. If necessary, change the printing area in your software. The file may be too large for the printer’s memory. Long-Axis Print Is ClippedDoes your software suppor t long-axis prints? Have you specified an appropriate media size in your software? Make sure that the printer’s Pag e fo rmat > Size is set to Inked area. There may not be sufficient memory.
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia ProblemsImage Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Printed Image Incorrect Image is in One Portion of the Printing AreaImage is Unexpectedly RotatedPrint is a Mirror Image of the OriginalPrint is Distor ted or UnintelligibleOne Image Overlays Another on the Same SheetPen Settings Seem to have No EffectPage Format or Rotate does not Work
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia ProblemsImage Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Image is in One Portion of the Printing AreaIs the page size configured in the software too small? Are you sure that your software doesnt believe the image to be in one quadrant of the page? Otherwise, this indicates an incompatibility between the software and the printer: Is your software configured for this printer? For general advice, see the Setup Poster. For advice specific to your software, see either the documentation supplied with the driver. If you still havent found the solution, try changing the printers Graphics Language setting on the front panel (Setup > Graphic Language).Image is Unexpectedly RotatedCheck the front-panel Pap er > Pag e fo rmat > Rotate setting. If Queueing and Nesting are both ON, pages may be automatically rotated to save media. See Rotating an ImageFor an explanation of image rotation, see Rotating an Image . Print is a Mirror Image of the OriginalCheck the front-panel Pap er > Pag e fo rmat > Mirror setting.
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia ProblemsImage Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Print is Distorted or UnintelligibleThe interface cable between your computer and the printer could be faulty. Try another cable to see if the problem is corrected. If you have connected your computer to the parallel por t on the printer, make sure you are using a genuine HP par- allel interface cable. Depending on the software, drivers and RIPs you are using with your printer, there will be different solutions to solv- ing this problem. Refer to the Vendor’s User Documentation for details. One Image Overlays Another on the Same SheetThe I/O Setup / I/O Timeout setting may be too long. From the front-panel menu decrease the setting and print again.Pen Settings Seem to have No EffectEither: you have changed them in Pen settings / Define palette but forgotten to select that palette in Pen settings / Palette, Or: you expected the software-driven pen settings but in the front-panel Pen settings / Palette is not set to Software. Or: you changed the setting in the front panel but this has been ignored by the printer because the driver setting has not been changed.Page Format or Rotate does not WorkThe printer cannot rotate raster images. If your file contains raster data (typically, images with heavy area fill and shading that you have scanned into your software) you will not be able to rotate the print. Your driver does not allow this to happen.
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia ProblemsImage Error Other Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Other Sources of InformationIf you dont find the solution to the problem here, other sources of help are:The documentation supplied with the driver that you are using to manage the output from your software application to the printer. For example, the on-line and printed documentation included in the following drivers supplied with your printer: – HP DesignJet PostScript® drivers for Power Macintosh® and Macintosh® (QuickDraw™) – HP DesignJet PostScript® drivers for Microsoft® Windows™ applications. – AutoCAD™ windows drivers – Windows drivers The HP-GL/2 driver documentation supplied with your application software.
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia Problems Image ErrorOther Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Other Problems Communication Problems Describes typical problems you could encounter with communications between your computer and the printer. Printer does not PrintDetails common causes for the printer failing to print. Printer Seems Too SlowLists the reasons why printing may slow down. Printer Waits Too Long to Print a NestExplains the cause for the printer waiting too long to print a nest.
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia Problems Image ErrorOther Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Communication ProblemsSymptoms are:The front-panel display does not show Processing when you are sending a print to the printer. Your computer displays an error message when you are trying to print. Your computer or printer “hangs” (stays idle) while communication is taking place. However, note that large prints can take a correspondingly long time to print. Your printed output shows random or inexplicable errors (misplaced lines, partial graphics etc.)How to solve the problem:Have you selected the correct printer in your software? Does the printer work correctly when printing from other software? If the printer is connected to a network, try using it when connected directly to your computer through parallel or USB por ts. If your printer is connected to your computer through any other intermediate devices, such as switch boxes, buffer boxes, cable adapters, cable conver ters etc., try using it when connected directly to your computer. Try another interface cable. For details of suppor ted cables, see Connection Specifications . Make sure the graphic language setting is set to the correct setting, see Changing the Graphics Language . File Size and Memory There is no direct relationship between file size on your computer and memory used in the printer to print that file. In fact, because of file compression (and general complexity) it is often impossible to estimate how much memory will be used. This means that some large prints will work fine, but some smaller prints may not and you will have to add more memory to your printer.
Solving ProblemsImage Quality ProblemsInk Supply ProblemsMedia Problems Image ErrorOther Problems Getting Help Media & Ink Introduction Front Panel OtherPrinter OptionsIndex Solutions Printer does not PrintYou may have a power problem. If there is no activity at all from the printer, and power on indicator in the power switch on the front of the printer is off, check that the power cable is connected correctly and that there is power available at the socket. If you are using a Macintosh and the print job does not print, ensure the printer language is set to Postscript or Auto- matic. See Changing the Graphics Language . You may have a problem with your application driver. Is your software configured for this printer? For general advice, see the Setup Poster. For advice specific to your software, see the documentation supplied with the driver. If you have connected your computer to the printer’s parallel port or USB por t and tried to print a binary-encoded PostScript file it will not print. The parallel and USB ports will only accept ASCII-encoded PostScript print files. The front panel will display the message “Error processing job / Flushing rest of job”. You will need to setup your application to encode the file in ASCII instead of binary and then send the job again through the parallell or USB port. You could also connect your computer via the LAN connection of your printer and send the binary encoded PostScript print file again. The file may be too large for the printer’s memory. This is the case if the front panel displays “Out of memory - data was lost”. Look on your computer screen for any error message; some drivers allow you to choose a different print- ing mode and try to send the file again. If you continue to have problems, see Getting Help .