HP Color LaserJet CP2025dn User Manual

							Solve Macintosh problems
Solve problems with Mac OS X
NOTE:If you are installing the product using a USB connection, do not connect the USB cable to the
device and the computer before you install the software. Connecting the USB cable will cause the Mac
OS X to automatically install the product, but the installation will be faulty. You must then uninstall the
product, disconnect the USB cable, reinstall the software from the product CD-ROM, and reconnect the
USB cable when the software prompts you.
The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause
Solution
The product software might not have been installed or was installed
incorrectly.Make sure that the product PPD file is in the following hard-drive
folder:
LIBRARY/PRINTERS/PPDS/CONTENTS/RESOURCES/
.LPROJ
, where  is the two-letter language code for the language that
you are using. If necessary, reinstall the software. See the getting
started guide for instructions.
The PPD file is corrupt. Delete the PPD file from the following hard-drive folder:
LIBRARY/PRINTERS/PPDS/CONTENTS/RESOURCES/
.LPROJ
, where  is the two-letter language code for the language that
you are using. Reinstall the software. See the getting started guide
for instructions.
The product name, IP address, or Bonjour printer name does not appear in the printer list in the Print & Fax Center or Printer Setup
Utility.
Cause
Solution
The product might not be ready.Make sure that the cables are connected correctly, the product is on,
and the Ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The wrong connection type might be selected.Make sure that USB, IP Printing, or Bonjour is selected, depending
on the type of connection.
The wrong product name, IP address, or Bonjour host name is being
used.Print a Configuration page (see Information pages on page 68). Verify
that the product name, IP address, or Bonjour host name on the
Configuration page matches the product name, IP address, or
Bonjour host name in the Print Center or Printer Setup Utility.
The interface cable might be defective or of poor quality.Replace the interface cable with a high-quality cable.
The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility.
Cause
Solution
The product might not be ready. Make sure that the cables are connected correctly, the product is on,
and the Ready light is on. If you are connecting through a USB or
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							The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility.
Cause
Solution
Ethernet hub, try connecting directly to the computer or use a different
port.
The product software might not have been installed or was installed
incorrectly.Make sure that the product PPD file is in the following hard-drive
folder:
LIBRARY/PRINTERS/PPDS/CONTENTS/RESOURCES/
.LPROJ
, where  is the two-letter language code for the language that
you are using. If necessary, reinstall the software. See the getting
started guide for instructions.
The PPD file is corrupt.Delete the PPD file from the following hard-drive folder:
LIBRARY/PRINTERS/PPDS/CONTENTS/RESOURCES/
.LPROJ
, where  is the two-letter language code for the language that
you are using. Reinstall the software. See the getting started guide
for instructions.
The interface cable might be defective or of poor quality. Replace the interface cable with a high-quality cable.
A print job was not sent to the product that you wanted.
Cause
Solution
The print queue might be stopped.Restart the print queue. Open Print Monitor and select Start Jobs.
The wrong product name, IP address, or Bonjour printer name is
being used.Print a Configuration page (see Information pages on page 68). Verify
that the product name, IP address, or Bonjour printer name on the
Configuration page matches the product name, IP address, or
Bonjour printer name in the Print Center or Printer Setup Utility.
An EPS file prints with incorrect fonts.
Cause
Solution
This problem occurs with some programs.
●Try downloading the fonts that are contained in the EPS file to
the product before printing.
●Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB printers is not
installed.When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
122 Chapter 10   Solve problems ENWW
 
						

							When connected with a USB cable, the product does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.Software troubleshooting
●Check that your Macintosh supports USB and has the
appropriate USB software from Apple.
●Verify that your Macintosh operating system is Mac
OS X V10.28 or later.
Hardware troubleshooting
●Check that the product is turned on.
●Verify that the USB cable is connected correctly.
●Check that you are using the appropriate high-speed USB cable.
●Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the host
computer.
●Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the devices
from the chain and connect the cable directly to the USB port on
the host computer.
NOTE:The iMac keyboard is a nonpowered USB hub.
ENWWSolve Macintosh problems 123
 
						

							124 Chapter 10   Solve problems ENWW
 
						

							A Supplies and accessories
Order supplies and accessories
Table A-1  Supplies and accessories
PartPart numberType/size
Print cartridges
For information
about the yield for
the cartridges, see
www.hp.com/go/
pageyield. Actual
yield depends on
specific use.
CC530ABlack print cartridge with HP ColorSphere toner
CC531ACyan print cartridge with HP ColorSphere toner
CC532AYellow print cartridge with HP ColorSphere toner
CC533AMagenta print cartridge with HP ColorSphere toner
CablesC6518AUSB 2.0 printer cable (2-meter [6.5-foot] standard)
MemoryCB421A
CB422A
CB423A64MB DDR2 144 pin SDRAM DIMM
128MB DDR2 144 pin SDRAM DIMM
256MB DDR2 144 pin SDRAM DIMM
Optional tray 3CB500A250-sheet input tray for standard sizes.
Reference materials 5851-1468HP LaserJet Printer Family Print Media Specification Guide (seewww.hp.com/support/ljpaperguide)
ENWW Order supplies and accessories 125
 
						

							126 Appendix A   Supplies and accessories ENWW
 
						

							B Service and support
●Hewlett-Packard limited warranty statement
●
Print cartridge limited warranty statement
●
End User License Agreement
●
Customer support
●
Repack the product
●
Service information form
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							Hewlett-Packard limited warranty statement
HP PRODUCTDURATION OF LIMITED WARRANTY
HP Color LaserJet CP2020 Series printers One-year limited warranty
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects
in materials and workmanship after the date of purchase, for the period specified above. If HP receives
notice of such defects during the warranty period, HP will, at its option, either repair or replace products
which prove to be defective. Replacement products may be either new or equivalent in performance to
new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date
of purchase, for the period specified above, due to defects in material and workmanship when properly
installed and used. If HP receives notice of such defects during the warranty period, HP will replace
software which does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable,
within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled
to a refund of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been
subject to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,
(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse,
(d) operation outside of the published environmental specifications for the product, or (e) improper site
preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND
NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
Some countries/regions, states or provinces do not allow limitations on the duration of an implied
warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific
legal rights and you might also have other rights that vary from country/region to country/region, state
to state, or province to province.
HPs limited warranty is valid in any country/region or locality where HP has a support presence for this
product and where HP has marketed this product. The level of warranty service you receive may vary
according to local standards. HP will not alter form, fit or function of the product to make it operate in a
country/region for which it was never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT
ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT
WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE,
WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or
provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
128 Appendix B   Service and support ENWW
 
						

							Print cartridge limited warranty statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or
tampered with in any way, (b) experience problems resulting from misuse, improper storage, or
operation outside of the published environmental specifications for the printer product or (c) exhibit wear
from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of
the problem and print samples) or contact HP customer support. At HPs option, HP will either replace
products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR
DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
ENWW Print cartridge limited warranty statement 129
 
						

							End User License Agreement
PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License
Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and
(b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This
EULA does not apply if there is a separate license agreement between you and HP or its suppliers for
the Software, including a license agreement in online documentation. The term “Software” may include
(i) associated media, (ii) a user guide and other printed materials, and (iii) “online” or electronic
documentation (collectively “User Documentation”).
RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO
ALL TERMS AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR
OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THIS EULA. IF YOU DO
NOT ACCEPT THIS EULA, DO NOT INSTALL, DOWNLOAD, OR OTHERWISE USE THE
SOFTWARE. IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA, PLEASE
RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FOR A
REFUND OF THE PURCHASE PRICE; IF THE SOFTWARE IS INSTALLED ON OR MADE
AVAILABLE WITH ANOTHER HP PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED
PRODUCT.
1. THIRD PARTY SOFTWARE. The Software may include, in addition to HP proprietary software
(“HP Software”), software under licenses from third parties (“Third Party Software” and “Third Party
License”). Any Third Party Software is licensed to you subject to the terms and conditions of the
corresponding Third Party License. Generally, the Third Party License is located in a file such as
license.txt; you should contact HP support if you cannot find any Third Party License. If the Third Party
Licenses include licenses that provide for the availability of source code (such as the GNU General
Public License) and the corresponding source code is not included with the Software, then check the
product support pages of HP’s website (hp.com) to learn how to obtain such source code.
2. LICENSE RIGHTS. You will have the following rights provided you comply with all terms and
conditions of this EULA:
a. Use. HP grants you a license to Use one copy of the HP Software. “Use” means installing, copying,
storing, loading, executing, displaying, or otherwise using the HP Software. You may not modify the
HP Software or disable any licensing or control feature of the HP Software. If this Software is provided
by HP for Use with an imaging or printing product (for example, if the Software is a printer driver,
firmware, or add-on), the HP Software may only be used with such product (“HP Product”). Additional
restrictions on Use may appear in the User Documentation. You may not separate component parts of
the HP Software for Use. You do not have the right to distribute the HP Software.
b. Copying. Your right to copy means you may make archival or back-up copies of the HP Software,
provided each copy contains all the original HP Software’s proprietary notices and is used only for back-
up purposes.
3. UPGRADES. To Use HP Software provided by HP as an upgrade, update, or supplement (collectively
“Upgrade”), you must first be licensed for the original HP Software identified by HP as eligible for the
Upgrade. To the extent the Upgrade supersedes the original HP Software, you may no longer use such
HP Software. This EULA applies to each Upgrade unless HP provides other terms with the Upgrade. In
case of a conflict between this EULA and such other terms, the other terms will prevail.
4. TRANSFER.
a. Third Party Transfer. The initial end user of the HP Software may make a one-time transfer of the
HP Software to another end user. Any transfer will include all component parts, media, User
Documentation, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an
indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred
130 Appendix B   Service and support ENWW