HP Color LaserJet CP2025dn User Manual

							4.Press the Left arrow () or Right arrow () button to highlight Cleaning mode .
5.Press OK.
Clean the product using the embedded Web server
1.Open the embedded Web server.
2.Click the Settings tab.
3.Click the Service menu.
4.Click Start.
Firmware updates
To upgrade the product firmware, download the firmware update file from www.hp.com/go/
ljcp2020series_software and save the file to your network or personal computer. Refer to the product
install notes for instructions on how to install the firmware update file on the product.
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							10 Solve problems
●Basic troubleshooting checklist
●
Control-panel and status-alert messages
●
Clear jams
●
Solve image-quality problems
●
Performance problems
●
Product software problems
●
Solve Macintosh problems
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							Basic troubleshooting checklist
If you are experiencing problems with the product, use the following checklist to identify the cause of
the problem:
●Is the product connected to power?
●Is the product on?
●Is the product in the Ready state?
●Are all necessary cables connected?
●Are genuine HP supplies installed?
●Were recently replaced print cartridges installed correctly, and was the pull tab on the cartridge
removed?
For additional information about installation and setup, see the getting started guide.
If you cannot find solutions to problems in this guide, go to 
www.hp.com/support/ljcp2020series.
Factors that affect product performance
Several factors affect the time it takes to print a job:
●Maximum product speed, measured in pages per minute (ppm)
●The use of special paper (such as transparencies, heavy paper, and custom-size paper)
●Product processing and download time
●The complexity and size of graphics
●The speed of the computer you are using
●The USB connection
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							Control-panel and status-alert messages
The control-panel messages indicate the current product status or situations that might require action.
Status-alert messages appear on the computer screen (in addition to control-panel messages) when
the product has certain problems. If a status-alert message is available, a 
 appears in the Status
alert column in the following table.
Control-panel messages appear temporarily and might require that you acknowledge the message by
pressing OK to resume printing or by pressing X to cancel the job. With certain messages, the job might
not finish printing or the print quality might be affected. If the message is related to printing and the auto-
continue feature is on, the product will attempt to resume printing after the message has appeared for
10 seconds without acknowledgement.
For some messages, restarting the product might fix the problem. If a critical error persists, the product
might require service.
Control-panel messageStatus alertDescriptionRecommended action
10.00.XX Supply errorThe supply memory for one of the
print cartridges cannot be read or
is missing.
●10.0000 = black supply
memory error
●10.0001 = cyan supply
memory error
●10.0002 = magenta supply
memory error
●10.0003 = yellow supply
memory errorReinstall the print cartridge.
Turn the product off and then on.
If the problem is not solved,
replace the cartridge.
10.10.XX Supply error●10.1000 = black supply
memory is missing
●10.1001 = cyan supply
memory is missing
●10.1002 = magenta supply
memory is missing
●10.1003 = yellow supply
memory is missingCheck the e-label. If it is broken
or damaged, replace the
cartridge.
Verify that the cartridge is
installed in the correct location.
Remove and reinstall the
cartridge and then power-cycle
the product.
If the error is with a color
cartridge, try swapping it with a
different color cartridge in the
tray. If the same message
appears, then there is an engine
problem. If a different 10.10.XX
message appears, replace the
cartridge.
49 Error
Turn off then onThe product experienced an
internal error.Turn the product off, wait at least
30 seconds, and then turn the
product on and wait for it to
initialize.
If you are using a surge protector,
remove it. Plug the product
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							Control-panel messageStatus alertDescriptionRecommended action
directly into the wall socket. Turn
the product power on.
If the message persists, contact
HP support.
50.X Fuser error
Turn off then onThe product has experienced an
error with the fuser.Turn the product power off, wait
at least 30 seconds, and then turn
the product power on and wait for
it to initialize.
Turn off the product, wait at least
25 minutes, and then turn on the
product.
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product power on.
If the message persists, contact
HP support.
51.XX Error
Turn off then onThe product has experienced an
internal hardware error.Turn the product power off, wait
at least 30 seconds, and then turn
the product power on and wait for
it to initialize.
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product on.
If the message persists, contact
HP support.
54.XX Error
Turn off then onThe product has experienced an
error with one of the internal
sensors.
●54.15 = yellow
●54.16 = magenta
●54.17 = cyan
●54.18 = black1.Open the door to the
cartridge tray and slide out
the cartridge tray.
2.Inspect the white
mechanism on the relevant
cartridge. It is located on the
right side of the cartridge.
3.Push the mechanism in and
out slowly. A black flag will
raise up as you push it. It
should move smoothly. If
not, push repeatedly to try to
free up any potential
obstruction.
4.Push in the cartridge tray
and close the door.
If the message persists, contact
HP support.
55.X Error
Turn off then onThe product has experienced an
internal error.Turn the product power off, wait
at least 30 seconds, and then turn
the product power on and wait for
it to initialize.
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							Control-panel messageStatus alertDescriptionRecommended action
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product power on.
If the message persists, contact
HP support.
57.X Fan error
Turn off then onThe product has experienced a
problem with its internal fan.Turn the product power off, wait
at least 30 seconds, and then turn
the product power on and wait for
it to initialize.
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product power on.
If the message persists, contact
HP support.
59.X Error
Turn off then onThe product has experienced a
problem with one of the motors.Turn the product power off, wait
at least 30 seconds, and then turn
the product power on and wait for
it to initialize.
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product power on.
If the message persists, contact
HP support.
79 Error
Turn off then onThe product has experienced an
internal firmware error.Turn the product power off, wait
at least 30 seconds, and then turn
the product power on and wait for
it to initialize.
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product power on.
If the message persists, contact
HP support.
79 Service error
Turn off then onAn incompatible DIMM is
installed.1.Turn the product power off.
2.Install a DIMM that the
product supports. See
Service and supporton page 127 for a list of
supported DIMMs. See
Install memory and font
DIMMs on page 86 for
DIMM installation
instructions.
3.Turn the product on.
If the message persists, contact
HP support.
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							Control-panel messageStatus alertDescriptionRecommended action
 in wrong positionA print cartridge is installed in the
incorrect slot.Be sure that each print cartridge
is in the correct slot. From front to
back, the print cartridges are
installed in this order: black,
cyan, magenta, yellow.
Device error
Press [OK]An internal error occurred.Press OK to resume the job.
Front Door openThe product front door is open.Close the door.
Genuine HP supply installedA genuine HP supply was
installed. This message will
appear briefly after the supply is
installed and then be replaced by
the message Ready.No action necessary.
Incorrect suppliesMore than one print cartridge is
installed in the incorrect slot.Be sure that each print cartridge
is in the correct slot. From front to
back, the print cartridges are
installed in this order: black,
cyan, magenta, yellow.
Install  cartridgeThe cartridge is either not
installed or not correctly installed
in the product.Install the print cartridge. See
Replace print cartridges
on page 82.
Invalid driver
Press [OK]You are using an incorrect printer
driver.Select the correct printer driver.
Jam in The product has detected a jam.Clear the jam from the location
indicated. The job should
continue to print. If it does not, try
reprinting the job.
If the message persists, contact
HP support.
Jam in tray 
Clear jam and then Press [OK]The product has detected a jam.Clear the jam from the location
indicated, and then press OK.
If the message persists, contact
HP support.
Load paperAll trays are empty.Load print media.
Load tray #  A tray is configured for the media
type and size that the print job is
requesting, but that tray is empty.Load the correct media into the
tray, or press OK to use media in
a different tray.
Load tray 1 plain 
Cleaning mode [OK] to startThe product is ready to process
the cleaning operation.Load tray 1 with plain paper in the
size indicated, and then press
OK.
Load tray 1  No trays are configured for the
media type and size that the print
job is requesting.Load the correct media into
tray 1, or press OK to use media
in a different tray.
Manual duplex
Load tray # Press [OK]The first side of a manual duplex
job has printed, and the page
needs to be loaded to process the
second side.Load the page in the indicated
tray with the side to be printed
face up, and the top of the page
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							Control-panel messageStatus alertDescriptionRecommended action
away from you and then press
OK.
Manual feed  
Press [OK] for available mediaThe product is set for manual
feed mode.Press OK to clear the message
or load the correct media into
tray 1.
Memory is low
Press [OK]
Try again later or turn off & onThe product memory is almost
full.Press OK to finish the job, or
press X to cancel the job.
Break the job into smaller jobs
that contain fewer pages.
For information about increasing
the product memory, see 
Installmemory and font DIMMs
on page 86.
Misprint
Press [OK]Print media has been delayed as
it moves through the product.Press OK to clear the message.
Non HP supply installedA non-HP supply is installed.This message is temporary and
will disappear after several
seconds.
If you believe you purchased an
HP supply, go to 
www.hp.com/
go/anticounterfeit.
Service or repairs that are
required as a result of using non-
HP supplies are not covered
under HP warranty.
Order  cartridgeThe identified print cartridge is
nearing the end of its useful life.Order the identified print
cartridge. Printing will continue
until Replace  cartridge
appears.
See 
Supplies and accessorieson page 125 for more
information.
Order suppliesMore than one supply item is low.Check the supply-level gauges
on the control panel, or print a
Supplies status page to
determine which cartridges are
low. See 
Information pages
on page 68.
Order the identified print
cartridges. Printing will continue
until Replace  cartridge
appears.
See 
Supplies and accessories
on page 125 for more
information.
Print failure
Press [OK] If error repeats turn
off then onThe product cannot process the
page.Press OK to continue printing the
job, but output might be affected.
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							Control-panel messageStatus alertDescriptionRecommended action
If the error persists, turn the
power off and then on. Resend
the print job.
Rear Door openThe product rear door is open.Close the door.
Remove shipping locks from
 cartridgeA print cartridge shipping lock is
installed.Be sure that the print cartridge
shipping lock has been removed.
Remove shipping locks from
all cartridgesA print cartridge shipping lock is
installed on one or more print
cartridges.Be sure that each print cartridge
shipping lock has been removed.
Remove shipping material
from rear doorThe two shipping locks have not
been removed from the rear
roller.Open the rear door and remove
the shipping locks.
Replace  cartridgeThe print cartridge has reached
the end of life.Replace the cartridge. See
Replace print cartridges
on page 82.
Replace supply
Override in useThe Print quality menu item
Replace supplies is set to
Override out.You can continue printing until
you notice a decrease in print
quality.
See 
System setup menu
on page 11.
Unexpected size in tray #
Load [size] Press [OK]The product has detected print
media in the tray that does not
match the configuration for the
tray.Load the correct media into the
tray, or configure the tray for the
size that you have loaded. See
Load paper and print media
on page 50.
Used  Cartridge in useA used print cartridge was
detected and accepted.No action necessary.
Used supplies in useUsed print cartridges are
installed.No action necessary.
Used supply installed
To accept Press [OK]A used print cartridge is installed. Press OK to continue.
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