HP Color LaserJet CP2025dn User Manual

							Clear jams
Common causes of jams
Common causes of jams1
CauseSolution
The paper length and width guides are not adjusted correctly.Adjust the guides so they are against the paper stack.
The media does not meet specifications.Use only media that meets HP specifications. See Paper and
print media on page 43.
You are using media that has already passed through a printer
or copier.Do not use media that has been previously printed on or
copied.
An input tray is loaded incorrectly.Remove any excess media from the input tray. Make sure that
the stack is below the maximum stack height mark in the tray.
See 
Load paper and print media on page 50.
The media is skewed.The input-tray guides are not adjusted correctly. Adjust them
so they hold the stack firmly in place without bending it.
The media is binding or sticking together.Remove the media, flex it, rotate it 180 degrees, or flip it over.
Reload the media into the input tray.
NOTE:Do not fan paper. Fanning can create static
electricity, which can cause paper to stick together.
The media is removed before it settles into the output bin.Wait until the page completely settles in the output bin before
removing it.
The media is in poor condition.Replace the media.
The internal rollers from the tray are not picking up the media.Remove the top sheet of media. If the media is heavier than
163 g/m2 (43 lb), it might not be picked from the tray.
The media has rough or jagged edges.Replace the media.
The media is perforated or embossed.Perforated or embossed media does not separate easily. Load
sheets one at a time.
Paper was not stored correctly. Replace the paper in the trays. Paper should be stored in the
original packaging in a controlled environment.
1If the product continues to jam, contact HP Customer Support or your authorized HP service provider.
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							Jam locations
Use this illustration to find the locations of jams.
1Output bin
2Tray 1
3Tray 2
4Optional tray 3
5Fuser (behind the rear door)
6 Tray 2 jam-access area
Change Jam Recovery setting
When the Jam Recovery feature is turned on, the product reprints any pages that are damaged during
a jam.
Use HP ToolboxFX to turn on the Jam Recovery feature.
1.Open HP ToolboxFX.
2.Click the Device Settings folder, and then click System Setup.
3.Next to Jam Recovery, select On from the drop-down list.
Clear jams in tray 1
NOTE:If the sheet tears, make sure that all of the fragments are removed before you resume printing.
Pull the jammed sheet from tray 1.
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							If paper has entered far enough into tray 1, remove tray 2, drop the tray 1 plate down, and then remove
the paper from the opening.
Clear jams in tray 2
1.Pull out tray 2 and place it on a flat surface.
2.Lower the jam-access tray.
3.Remove the jammed sheet by pulling it straight out.
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							4.Replace tray 2.
5.Press OK to continue printing.
Clear jams in tray 3
1.Pull out tray 3 and place it on a flat surface.
2.Remove the jammed sheet by pulling it straight out.
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							3.Replace tray 3.
4.Press OK to continue printing.
Clear jams in fuser area
1.Open the rear door.
2.If necessary, push the guide (callout 1) and remove any visible paper (callout 2) from the bottom
of the delivery area.
NOTE:If the sheet tears, make sure that all fragments are removed before you resume printing.
Do not use sharp objects to remove fragments.
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							3.Close the rear door.
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							Clear jams in output bin
1.Look for jammed paper in the output bin area.
2.Remove any visible media.
NOTE:If the sheet tears, make sure that all fragments are removed before resuming printing.
3.Open and then close the rear door to clear the message.
Clear jams in duplexer (duplexing models only)
1.Open the rear door.
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							2.If necessary, pull the guide (callout 1) and remove any visible paper (callout 2) from the bottom of
the delivery area.
3.If necessary, remove any visible paper from bottom side of the duplexing unit.
4.If you can not see any jammed paper, lift the duplexing unit using the tab on the side of the duplexing
unit.
5.If you can see the trailing edge of the paper, remove the paper from the product.
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							6.If you can see the leading edge of the paper, remove it from the product.
7.Close the rear door.
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							Solve image-quality problems
Occasionally, you might encounter problems with print quality. The information in the following sections
helps you identify and resolve these issues.
Identify and correct print defects
Use the checklist and print-quality issues charts in this section to solve print-quality problems.
Print-quality checklist
General print-quality problems can be solved by using the following checklist:
1.Make sure the shipping locks have been removed from the transfer roller inside the rear door.
2.Make sure that the paper or print media that you are using meets specifications. Generally,
smoother paper provides better results.
3.If you are using a special print media such as labels, transparencies, glossy, or letterhead, ensure
that you have printed by type.
4.Print a Configuration page and Supplies status page. See 
Information pages on page 68.
◦Check the Supplies status page to see if any supplies are low or have reached their estimated
end of life. No information is provided for non-HP print cartridges.
◦If the pages do not print correctly, the problem is with the hardware. Contact HP Customer
Care. See 
Service and support on page 127 or the flyer that came in the box.
5.Print a Demo page from HP ToolboxFX. If the page prints, the problem is with the printer driver.
6.Try printing from a different program. If the page prints correctly, the problem is with the program
from which you were printing.
7.Restart the computer and the product and try printing again. If the problem is not resolved, choose
one of these options:
◦If the problem is affecting all printed pages, see 
General print quality issues on page 111.
◦If the problem is affecting only pages printed in color, see 
Solve issues with color documents
on page 115.
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