HP Color LaserJet CM1017 User Manual
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8.Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions. 9.When using a non-HP print cartridge, check the MFP control panel for further instructions. For additional help, go to http://www.hp.com/support/clj1015_1017. NOTEAfter replacing or changing a black print cartridge, a cleaning page automatically prints. This helps prevent speckles on the front or back of printed documents. For a more...
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Calibrate the MFP The MFP automatically self-calibrates, but calibration settings can be manually adjusted by using the HP ToolboxFX. Environmental differences or aging print cartridges might cause fluctuations in image density. The MFP accounts for this with image stabilization control. The MFP automatically calibrates at various times to maintain the highest level of print quality. Also request a calibration by using the HP ToolboxFX. The MFP does not interrupt a print job to calibrate. It waits until...
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14 Problem solving ●Problem solving process ● Control-panel messages ● Solve print problems ● Resolve copy problems ● Resolve scanning problems ● The device control panel display has black lines or dots, or becomes blank ● Clear paper jams ● Additional problem solving tools ENWW169
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Problem solving process Use the problem solving checklist to resolve MFP issues. Problem solving checklist Follow these steps when trying to solve an MFP problem. Step numberVerification stepPossible problemsSolutions 1Is the power on? When the MFP is connected to a grounded power source, the control panel shows Hewlett- Packard with both the Ready and Attention lights blinking. The control panel then displays Initializing... then Ready, at which time only the green light is on.No power due to failed...
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Step numberVerification stepPossible problemsSolutions 5Does the MFP print from the computer? Connect the network cable or USB cable to the MFP and the computer. Use a word-processing application to send a print job to the MFP.Software is not installed correctly or an error occurred during software installation.Run the uninstall via the program group. Reinstall using the software CD. The cable is not connected correctly.Reconnect the cable. An incorrect driver is selected.Select the proper driver. Other...
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Control-panel messages The following are control-panel warning icons that may be seen on the HP Color LaserJet CM1017 MFP. General error Memory card error Paper error Paper jam Attention Scanner error The majority of the control-panel messages are intended to guide the user through typical operation. The control-panel messages indicate the status of the current operation, and include a page count on the second line of the display, if appropriate. In addition, alert messages, warning messages, and...
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Control panel messageDescriptionRecommended action 10.000x Supply ErrorE-label cannot be read or print cartridge is not properly installed. 10.0000 = Black print cartridge 10.0001 = Cyan print cartridge 10.0002 = Magenta print cartridge 10.0003 = Yellow print cartridge1.Remove the print cartridge and verify that the E-label reader guide pin is not broken. 2.Reinstall print cartridge. 3.Turn on the printer. 4.If the problem is not solved, replace the cartridge. 10.100x Supply Error Reinstall The supplies...
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Control panel messageDescriptionRecommended action 57 Fan Error Turn off then turn onThe device has experienced a problem with its internal fan.Turn off the power by using the power switch, wait at least 30 seconds, then turn on the power and wait for the device to initialize. If the error persists, contact HP customer support. See HP Customer Care or the support flyer that came in the MFP box. 59.xx ErrorThe device has experienced an internal hardware error.Turn off the power by using the power...
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Control panel messageDescriptionRecommended action HP supplies installedThe printer transitioned from having one or more non-HP supplies to having all HP supplies installed.No action required. Incorrect cartridgeThe print cartridge may be crooked, or installed in the wrong print cartridge slot. One of the following messages may display: Incorrect black cartridge Incorrect cyan cartridge Incorrect magenta cartridge Incorrect yellow cartridgeReinstall the print cartridge. Insert only 1 memory card at a...
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Control panel messageDescriptionRecommended action Memory card is unsupportedThe memory card that you have inserted is not a type that is supported.Insert a card that is supported. The HP Color LaserJet CM1017 MFP supports the following cards: ●CompactFlash ●Ultra CompactFlash ●Smart Media ●Memory Stick ●Secure Digital ●Multi Media Card ●xD Card Memory card slots are disabledThe memory card slots have been disabled.Contact your system administrator. Memory is low. Press [OK]. Press [OK]The device memory...