HP Color LaserJet CM1017 User Manual

Control panel messageDescriptionRecommended action
Non-HP  installedA non-HP  cartridge is installed.
Displays one of the following messages:
●Non-HP black installed. Press OK to
accept.
●Non-HP magenta installed. Press OK to
accept.
●Non-HP cyan installed. Press OK to
accept.
●Non-HP yellow installed. Press OK to
accept.If you believe you purchased an HP supply,
please visit the HP fraud Web site at
http://www.hp.com/go/anticounterfeit
Service or repairs required as a result of using
non-HP supplies is...

Control panel messageDescriptionRecommended action
Ready
The supplies gauge displays the
consumption levels of print cartridges. This is
the message that displays when the non-HP
supply is first installed.supply is low and using Override may result
in unsatisfactory print quality.
This message displays the entire time
multiple non-HP supplies are used in the
MFP.
Replace supply.
Override in use.
Ready
The supplies gauge displays the
consumption levels of print cartridges.This message displays the entire...

Solve print problems
Print-quality problems
The following sections help identify and resolve print-quality issues.
Identifying and correcting print defects
Use the checklist and print-quality issues charts in this section to solve print-quality problems.
Print-quality checklist
Resolve general print-quality problems by using this checklist:
1.Ensure the paper or print media used meets specifications. Generally, smoother paper provides
better results.
2.When using a special print media such as labels,...

ProblemCauseSolution
Print is light or faded.The media might not meet
HP specifications.Use media that meets HP specifications.
One or more print cartridges might be
low. When using non-HP print cartridges,
no messages appear on the control
panel or in the HP ToolboxFX.Replace any low print cartridges.
If none of the print cartridges is low or
empty, remove the print cartridges one at
a time and inspect the toner roller in each
to see if the roller is damaged. If so,
replace the print cartridge.
Print...

ProblemCauseSolution
The amount of background toner
shading becomes unacceptable.The media might not meet HP
specifications.Use a different paper with a lighter basis
weight.
Very dry (low humidity) conditions can
increase the amount of background
shading.Check the MFP environment.
One or more print cartridges might be
low. If non-HP print cartridges are used,
no messages appear on the control
panel or in the HP ToolboxFX.Replace any low print cartridges.
Toner smears appear on the media.The media might...

ProblemCauseSolution
Marks repeatedly appear at even
intervals on the unprinted side of the
page.Internal parts might have toner on them.The problem typically corrects itself after
a few more pages.
The paper path might need cleaning.Clean the MFP.
The fuser might be damaged or dirty.Clean using instructions in
HP ToolboxFX.
Contact HP Customer Care. See
HP Customer Care or the support flyer
that came in the MFP box.
The printed page contains misformed
characters.The media might not meet HP...

ProblemCauseSolution
The printed page contains wrinkles or
creases.The media might be loaded incorrectly.Verify that the media is loaded correctly
and that the media guides are not too
tight or too loose against the stack.
See 
Load trays.
Turn over the stack of paper in the input
tray, or try rotating the paper 180° in the
input tray.
The media might not meet HP
specifications.Use a different paper, such as high-
quality paper that is intended for color
laser MFPs.
Toner appears around the printed...

ProblemCauseSolution
Only black is printing when the document
should be printing in color.Color mode is not selected in the
program or printer driver.Select color mode instead of grayscale
mode.
The correct printer driver might not be
selected in the program.Select the correct printer driver.
The MFP might not be correctly
configured.Print a Configuration page. If no color
appears on the Configuration page,
contact HP Customer Care. See
HP Customer Care or the support flyer
that came in the MFP box.
One...

ProblemCauseSolution
The finish on the printed color page is
inconsistent.The media might be too rough.Use a smooth paper or print media, such
as a high-quality paper that is made for
color laser MFPs. Generally, smoother
media produces better the results.
The finish on the printed or copied color
page has light colored spots.The media may have been bent when
loaded, or the ETB may be damaged.Load new paper and reprint or copy the
document.
If the problem persists, contact
HP Customer Care. See 
HP...

ProblemCauseSolution
Poor print quality or toner adhesionThe paper is too moist, too rough, too
heavy or too smooth, or it is embossed
or from a faulty paper lot.Verify that the appropriate media type
was selected in the printer driver.
Try another kind of paper, between 100
and 250 Sheffield, 4% to 6% moisture
content.
Dropouts, jamming, or curlThe paper has been stored incorrectly.Store paper flat in its moisture-proof
wrapping.
The paper has variability from one side
to the other.Turn the paper over....