Gateway tablet pc User Manual

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FAQs
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FA Q s
How long will the battery stay charged?
This can vary according to usage conditions, but a new, fully charged standard 
battery can last several hours.
Are there ways to make the battery charge last longer?
■Adjust the Power properties to Max Battery (double-tap the taskbar’s Power 
icon to open the menu)
■Dim the display brightness (double-tap the taskbar’s Ta b l e t icon and choose 
the 
Display tab)
■Disconnect LAN/modem connections and disable wireless 
communications when not in use (uncheck the Wireless Communications 
check box in the Motion Dashboard)
■Turn off optional and unnecessary background programs and turn off or 
disconnect unused peripheral devices from USB and IEEE 1394 ports
What is the average life of the battery?
This varies widely, depending on usage patterns and conditions.
What does the tablet need for use in another country?
Just an outlet adapter, which you can find in airports and travel stores. The 
AC adapter will adjust automatically to different voltage when plugged into the 
correct location-appropriate power adapter. You should also bring a modem 
adapter.
What is the best way to clean the display screen?
Use the soft cloth, dry or dampened, that came with your Gateway Tablet PC. 
Do not use spray cleaners or spray/pour any liquid on any surface of the tablet.
Will scratches affect the display’s performance?
Testing has not found appreciable loss of performance on a scratched display.
How sensitive is the screen to sunlight and the elements?
As with any computer or electronic device, the Gateway Tablet PC should be 
protected from liquids, dirt and sand, other contaminants, and extreme heat. 
						

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Chapter 17: Troubleshooting
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Will the tablet work with any monitor or USB peripheral keyboard, 
mouse, or drive? 
Any device will work as long as the device’s driver is available either in Windows 
XP or from the manufacturer, and it carries the Windows XP logo or 
certification. See www.microsoft.com/hcl
 for more information.
Why does the tablet and FlexDock not have parallel, serial, or PS2 
ports? 
Microsoft Tablet PC certification requires the tablet to be completely 
Grab-and-Go—that is, to be able to dock with and undock from all peripheral 
devices without putting the tablet into suspend or shutting it down. 
Connection through legacy ports (serial, parallel, PS2) often requires 
suspending or restarting the tablet, which prevents you from moving between 
desktop mode and mobile mode seamlessly in one docking/undocking step.
How do I adjust the tablet for left-handed use? 
Through the Settings tab of the Tablet and Pen Settings dialog box. Access it by 
double-tapping on the 
Tablet and Pen Settings icon in the taskbar.
How can I improve the wireless signal? 
Make sure that the antenna zone is not covered up by hands, cases, or other 
objects. 
						

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Telephone support
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Telephone support
Before calling Gateway Technical Support
If you have a technical problem with your tablet PC, follow these 
recommendations before contacting Gateway Technical Support:
■Make sure that your tablet PC is connected correctly to a grounded 
AC outlet that is supplying power. If you use a surge protector, make sure 
that it is turned on.
■If a peripheral device, such as a keyboard or mouse, does not appear to 
work, make sure that all cables are plugged in securely.
■If you have recently installed hardware or software, make sure that you 
have installed it according to the instructions provided with it. If you did 
not purchase the hardware or software from Gateway, see the 
manufacturer’s documentation and technical support resources.
■If you have “how to” questions about using a program, see:
■Online Help
■Printed documentation
■The Microsoft Windows documentation
■The software publisher’s Web site
■See the troubleshooting section of this chapter.
■Have your customer ID, serial number, and order number available, along 
with a detailed description of your problem, including the exact text of 
any error messages, and the steps you have taken.
■Make sure that your tablet PC is nearby at the time of your call. The 
technician may have you follow troubleshooting steps.
WarningTo avoid bodily injury, do not attempt to troubleshoot your 
tablet PC problem if:
■Power cords or plugs are damaged■Liquid has been spilled into your tablet PC■Your tablet PC was dropped■The case was damaged
Instead, unplug your tablet PC and contact a qualified 
computer technician. 
						

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Chapter 17: Troubleshooting
www.gateway.com
Telephone numbers
Gateway offers a wide range of customer service, technical support, and 
information services.
Automated troubleshooting system
Telephone numbers
You can access the following services through your telephone to get answers 
to your questions:Service description How to reach
Use an automated menu system and your telephone 
keypad to find answers to common problems.800-846-2118 (US)
877-709-2945 (Canada)
Resource Service description How to reach
Fax on demand 
supportOrder a catalog of documents on common 
problems, then order documents by document 
numbers. The documents will be faxed to you.800-846-4526 (US)
877-709-2951 (Canada)
Gateway’s 
fee-based 
software tutorial 
serviceGet tutorial assistance for software issues 
billed by the minute.800-229-1103 (charged to 
your credit card)
900-555-4695 (charged to 
your telephone bill)
Gateway 
Technical SupportTalk to a Gateway Technical Support 
representative about a non-tutorial technical 
support question. (See “Before calling 
Gateway Technical Support” on page 263 
before calling.)
TDD Technical Support (for hearing impaired) 
is available:
Weekdays 6:00 a.m. - 8:00 p.m. Central Time
Weekends 6:00 a.m. - 5:00 p.m. Central Time800-846-2301 (US)
800-846-3609 (Canada 
and Puerto Rico)
605-232-2191 
(all other countries)
800-846-1778 (TDD)
Sales, 
accounting, and 
warrantyGet information about available systems, 
pricing, orders, billing statements, warranty 
service, or other non-technical issues.800-846-2000 (US)
888-888-2037 (Canada) 
						

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Tutoring and training
www.gateway.com
Tutoring and training
Gateway’s Technical Support professionals cannot provide hardware and 
software training or tutorial services. Instead, Gateway recommends the 
following tutoring and training resources.
Self-help
If you have how-to questions about using your Gateway-supplied hardware or 
software, see the following resources:
■The printed or online documentation that came with your hardware or 
software. In many cases, additional product information and online 
documentation for Gateway-supplied hardware can be found in our Web 
site’s Documentation Library.
■This user’s guide.
■The software publisher’s Web site.
Tu t o r i n g
For help on using hardware or software that came with your Gateway tablet PC, 
contact Gateway’s fee-based tutorial hotline:
■800-229-1103 (rate charged per minute; charged to a major credit card)
■900-555-4695 (rate charged per minute; charged to your telephone bill)
Help and 
SupportFor more how-to information about Windows XP, tap Start, 
then tap Help and Support.
Type the keyword practice in the Help and Support Center 
Search box  , then tap the arrow. 
						

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Chapter 17: Troubleshooting
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Tr a i n i n g
Gateway provides the following in-person and computerized training:
Resource Service description For more information
In-Store Training at 
Gateway storesOur friendly and knowledgeable software 
trainers can teach you how to use the 
Internet and the most popular software 
programs, including Microsoft Word, Excel, 
and PowerPoint.www.gateway.com/store
Gateway Learning 
LibrariesA variety of courses and tutorials are 
available on CD. Select from several 
easy-to-use learning libraries.www.gateway.com/training
Online Training 
from 
Learn@GatewayMore than 450 online courses are available 
from Learn@Gateway. All you have to do is 
go online and log in. You select the subject 
matter, and the learning format (self-paced 
tutorials or virtual classrooms), all from the 
comfort of your tablet PC.www.learnatgateway.com/ 
						

							A
267
Safety,
Regulatory, and
Legal Information
Important safety 
information
Your Gateway system is designed and tested to meet the latest standards 
for safety of information technology equipment. However, to ensure safe 
use of this product, it is important that the safety instructions marked on 
the product and in the documentation are followed.
WarningAlways follow these instructions to help 
guard against personal injury and damage 
to your Gateway system. 
						

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Appendix A: Safety, Regulatory, and Legal Information
www.gateway.com
Setting up your system
■Read and follow all instructions marked on the product and in the documentation before you 
operate your system. Retain all safety and operating instructions for future use.
■Do not use this product near water or a heat source such as a radiator.
■The product should be operated only from the type of power source indicated on the rating label.
■Openings in the computer case are provided for ventilation. Do not block or cover these 
openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for 
ventilation when you set up your work area. Never insert objects of any kind into the computer 
ventilation openings.
■If you use an extension cord with this system, make sure that the total ampere rating on the 
products plugged into the extension cord does not exceed the extension cord ampere rating.
Care during use
■D o  n o t  w a l k  o n  t h e  p o w e r  c o r d  o r  a l l o w  a n y t h i n g  t o  r e s t  o n  i t .
■Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking 
near your system.
■When the computer is turned off, a small amount of electrical current still flows through the 
computer. To avoid electrical shock, always unplug all power cables and modem cables from the 
wall outlets before cleaning the system.
■Unplug the system from the wall outlet and refer servicing to qualified personnel if:
■The power cord or plug is damaged.
■Liquid has been spilled into the system.
■The system does not operate properly when the operating instructions are followed.
■The system was dropped or the cabinet is damaged.
■The system performance changes.
Replacement parts and accessories
Use only replacement parts and accessories recommended by Gateway.
ImportantDo not use Gateway products in areas classified as 
hazardous locations. Such areas include patient care 
areas of medical and dental facilities, oxygen-laden 
environments, or industrial facilities.
WarningTo reduce the risk of fire, use only No. 26 AWG or larger 
telecommunications line cord. 
						

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Regulatory compliance statements
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Regulatory compliance 
statements
Wireless Guidance
Low power, Radio transmitting type devices (radio frequency (RF) wireless communication 
devices), may be present (embedded) in your notebook system. These devices may operate in the 
2.4 GHz (i.e. 802.11B/G LAN & Bluetooth), 5.2 GHz (i.e. 802.11A LAN), and traditional cellular or 
PCS cellular bands (i.e. Cellular data modem). The following section is a general overview of 
considerations while operating a wireless device.
Additional limitations, cautions, and concerns for specific countries are listed in the specific 
country sections (or country group sections). The wireless devices in your system are only qualified 
for use in the countries identified by the Radio Approval Marks on the system rating label. If the 
country you will be using the wireless device in, is not listed, please contact your local Radio 
Approval agency for requirements. Wireless devices are closely regulated and use may not be 
allowed.
T h e  p o w e r  o u t p u t  o f  t h e  w i r e l e s s  d e v i c e  o r  d e v i c e s  t h a t  m a y  b e  e m b e d d e d  i n  y o u r  n o t e b o o k  i s  w e l l  
below the RF exposure limits as known at this time. Because the wireless devices (which may be 
embedded into your notebook) emit less energy than is allowed in radio frequency safety standards 
and recommendations, Gateway believes these devices are safe for use. Regardless of the power 
levels, care should be taken to minimize human contact during normal operation.
The wireless devices installed in this system are intended to be used indoors. In some areas, use of 
these devices outdoors is prohibited.
Some circumstances require restrictions on wireless devices. Examples of common restrictions are 
listed below:
WarningRadio frequency wireless communication can interfere 
with equipment on commercial aircraft. Current aviation 
regulations require wireless devices to be turned off while 
traveling in an airplane. 802.11B (also known as wireless 
Ethernet or Wifi) and Bluetooth communication devices are 
examples of devices that provide wireless communication.
WarningIn environments where the risk of interference to other 
devices or services is harmful or perceived as harmful, the 
option to use a wireless device may be restricted or 
eliminated. Airports, Hospitals, and Oxygen or flammable 
gas laden atmospheres are limited examples where use 
of wireless devices may be restricted or eliminated. When 
in environments where you are uncertain of the sanction 
to use wireless devices, ask the applicable authority for 
authorization prior to use or turning on the wireless device. 
						

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Appendix A: Safety, Regulatory, and Legal Information
www.gateway.com WarningEvery country has different restrictions on the use of 
wireless devices. Since your system is equipped with a 
wireless device, when traveling between countries with 
your system, check with the local Radio Approval 
authorities prior to any move or trip for any restrictions on 
the use of a wireless device in the destination country.
WarningIf your system came equipped with an internal embedded 
wireless device, do not operate the wireless device unless 
all covers and shields are in place and the system is fully 
assembled.
WarningWireless devices are not user serviceable. Do not modify 
them in any way. Modification to a wireless device will void 
the authorization to use it. Please contact Gateway for 
service.
WarningOnly use drivers approved for the country in which the 
device will be used. See the Gateway System Restoration 
Kit, or contact Gateway Technical Support for additional 
information.
WarningIn order to comply with FCC requirements this transmitter 
must not be operated (or co-located) in conjunction with 
any other transmitter or antenna installed in the notebook.