Gateway tablet pc User Manual

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Using the FlexDock
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Using the FlexDock
The tablet joins the FlexDock at the docking connector in the center of the 
frame holder. Be sure the tablet sits firmly on the connector to access all ports.
■The silver crossbar adjusts to support the tablet at a range of angles for 
viewing and writing.
■In addition to the two USB ports on the back, the FlexDock includes an 
extra USB port on the front for convenience.
■When using the tablet’s modem, plug the telephone cord into the tablet 
through the cutout on the front of the FlexDock.
■The FlexDock senses and automatically adjusts the tablet’s display 
orientation when rotated between Primary Landscape and Primary Portrait 
modes. When you are ready to move from desktop to mobile mode, the 
FlexDock is completely Grab-and-Go. This means you can safely lift the 
tablet out of the FlexDock without shutting down, putting the tablet in 
Standby mode, or stopping any peripheral devices through Windows XP. 
However, you must disconnect the modem cable before removing the 
tablet. 
						

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The FlexDock lets you rotate the tablet from portrait to landscape and adjust 
the viewing angle. The FlexDock automatically changes the display orientation 
as you rotate the tablet. The unique design also lets you write on the tablet at 
any angle and stores flat for travel.
End cap
Crossbar 
						

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Using the FlexDock
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To set up the FlexDock:
1Lift and slide the crossbar on the FlexDock forward to set the desired 
viewing angle.  
						

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2Install the end caps in the slots on each side of the FlexDock base, then 
slide them forward until they lock into the slots.
3Verify that the FlexDock is horizontal (with the Motion logo horizontal) 
and the docking connector on the bottom. 
						

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Using the FlexDock
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4With the docking connector pointing down, gently slide the tablet into 
the FlexDock until it clicks into place. (Spring tabs on each side secure it 
in place.)
5Turn on the tablet by sliding the power switch, which is found on the right 
side of the tablet.
6Test the screen rotation by turning the tablet in the FlexDock. The 
FlexDock will sense the change and automatically adjust the screen.
7Install the optional equipment you have purchased. We recommend that 
you install one item at a time, waiting about two minutes before 
connecting the next accessory to ensure successful discovery and 
installation. 
						

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Troubleshooting
This chapter provides some solutions to common tablet PC 
problems. Read this chapter to learn how to:
■Troubleshoot typical hardware and software problems
■Get telephone support
■Use automated troubleshooting systems
■Get tutoring and training
If the suggestions in this chapter do not correct the 
problem, see “Getting Help” on page 43 for more 
information about how to get help. 
						

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Chapter 17: Troubleshooting
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Safety guidelines
While troubleshooting your tablet PC, follow these safety guidelines:
■Never remove the memory bay cover while your tablet PC is turned on, 
while the battery is installed, and while the modem cable, network cable, 
and AC power adapter are connected.
■Make sure that you are correctly grounded before accessing internal 
components. For more information about preventing damage from static 
electricity, see “Preventing static electricity discharge” on page 221.
■After you complete any maintenance tasks where you remove the memory 
bay, make sure that you replace the cover, reinstall any screws, then replace 
the battery before you start your tablet PC.
WarningDo not try to troubleshoot your problem if power cords or 
plugs are damaged, if your tablet PC was dropped, or if 
the case was damaged. Instead, unplug your tablet PC 
and contact a qualified computer technician. 
						

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First steps
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First steps
If you have problems with your tablet PC, try these things first:
■Make sure that the AC power adapter is connected to your tablet PC and 
an AC outlet and that the AC outlet is supplying power.
■If you use a power strip or surge protector, make sure that it is turned on.
■If a peripheral device (such as a keyboard or mouse) does not work, make 
sure that all connections are secure.
■Make sure that your hard drive is not full.
■If an error message appears on the screen, write down the exact message. 
The message may help Gateway Technical Support in diagnosing and 
fixing the problem.
■If you added or removed peripheral devices, review the installation 
procedures you performed and make sure that you followed each 
instruction.
■If an error occurs in a program, see the program’s printed documentation 
or the online help.
Help and 
SupportFor more information about troubleshooting, tap Start, 
then tap Help and Support.
Type the keyword troubleshooting in the Help and 
Support Center Search box  , then 
tap the arrow. 
						

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Troubleshooting
The Gateway Tablet PC has passed a rigorous series of usage and quality-control 
tests, but now and then a problem may appear. If you do not see a solution 
among the following issues, see “Using eSupport” on page 52 and “Telephone 
support” on page 263.
Audio
See “Sound” on page 260.
Battery
See “Power” on page 256.
Device installation
You have computer problems after adding a new device
Sometimes a new device, such as a PC Card, can cause a system resource (IRQ) 
conflict. Check IRQ usage to determine if there is an IRQ conflict.
To check IRQ usage:
1Ta p  Start, then tap Control Panel. The Control Panel window opens. 
If your Control Panel is in Category View, tap 
Performance and 
Maintenance
.
2Ta p / D o u b l e - t a p  System, tap the Hardware tab, then tap Device 
Manager
. The Device Manager window opens.
3Ta p  View, then tap Resources by type. Double-tap Interrupt request 
(IRQ)
. All IRQs and their hardware assignments are displayed.
Help and 
SupportFor more information about IRQs, tap Start, then tap Help 
and Support.
Type the keyword IRQs in the Help and Support Center 
Search box  , then tap the arrow.