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■Disconnect any answering machine, fax machine, or printer that is on the 
same line as the modem. Do not connect these devices to the same 
telephone line as the modem.
■Make sure that you are not using a digital, rollover, or PBX line. These lines 
do not work with your modem.
■Check for line noise (scratchy, crackling, or popping sounds). Line noise 
is a common problem that can cause the modem to connect at a slower 
rate, abort downloads, or even disconnect. The faster the modem, the less 
line noise it can tolerate and still work correctly.
Listen to the line using your telephone. Dial a single number (such as 1). 
When the dial tone stops, listen for line noise. Wiggle the modem cable 
to see if that makes a difference. Make sure that the connectors are free 
from corrosion and all screws in the wall or telephone wall jack are secure.
You can also call your telephone service and have the telephone line 
checked for noise or low line levels.
■Try another telephone line (either a different telephone number in your 
house or a telephone line at a different location). If you can connect on 
this line, call your telephone service.
■Try connecting with the modem at a lower connection speed. If reducing 
the connect speed lets you connect, call your telephone service. The 
telephone line may be too noisy.
You cannot connect to the Internet
■The ISP may be having technical difficulties. Contact your ISP for technical 
support.
■See if the modem works with a different communications program. The 
problem may be with just one program.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public telephone 
lines to 53K. Other factors, such as line noise, telephone service provider 
equipment, or ISP limitations, may lower the speed even further.
If your tablet PC has a v.90 modem, the speed at which you can upload (send) 
data is limited to 33.6K. If your tablet PC has a v.92 modem, the speed at which 
you can upload data is limited to 48K. Your ISP may not support 48K uploads. 
						

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You can check modem connection speeds and dial-up network (DUN) 
connections by accessing the gateway.your.way dial-up server. The server also 
contains drivers, patches, and updates for current Gateway hardware and 
software.
The server provides a secure connection and is a stand-alone server. You cannot 
use it to access the Internet. The server cannot be accessed Mondays from 
8:00 a.m. to 12:00 p.m. CT.
To access the gateway.your.way dial-up server:
1Insert the red Gateway CD into the DVD/CD-RW drive.
2Ta p  Help, then tap Support Web Site.
3To check your modem connection speed, tap the Direct Dial option. 
After your modem connects, move the pointer over the 
Dial-Up 
Networking
 icon (located next to the clock on your taskbar). Your 
modem connection speed appears.
Your fax communications program only sends and receives faxes at 
14,400 bps when you have a 56K modem
Current fax technology only supports a maximum send and receive rate of 
14,400 bps.
The modem is not recognized by your tablet PC
■Make sure that the line connected to the modem is working and plugged 
into the appropriate port on your tablet PC. See “Ports side” on page 7 and 
“Back” on page 229 to make sure that the connections have been made 
correctly.
■If the modem shares the telephone line with another device, make sure 
that the telephone line is not in use (for example, someone is on the 
telephone, or another modem is in use).
■Use the modem cable that came with your tablet PC. Some telephone 
cables do not meet required cable standards and may cause problems with 
the modem connection.
■Shut down and restart your tablet PC.
■Run Windows modem diagnostics. 
						

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To run modem diagnostics:
1Close all open programs.
2Ta p  Start, then tap Control Panel. The Control Panel window opens. 
If your Control Panel is in Category View, tap 
Printers and Other 
Hardware
.
3Tap/Double-tap the Phone and Modem Options icon, then tap the 
Modems tab.
4Tap your modem, then tap Properties. The Modem Properties dialog 
box opens.
5Ta p  t h e  Diagnostic tab, then tap Query Modem. If information about 
the modem appears, the modem passed diagnostics. If no modem 
information is available, a white screen appears with no data, or if 
you get an error such as port already open or the modem has failed to 
respond, the modem did not pass diagnostics.
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins handshaking. 
Handshaking is a digital “getting acquainted” conversation between the two 
modems that establishes connection speeds and communication protocols. You 
may hear unusual handshaking sounds when the modems first connect. If the 
handshaking sounds are too loud, you can turn down the modem volume.
To turn down the modem volume:
1Ta p  Start, then tap Control Panel. The Control Panel window opens. 
If your Control Panel is in Category View, tap 
Printers and Other 
Hardware
.
2Tap/Double-tap the Phone and Modem Options icon, then tap the 
Modems tab.
Help and 
SupportFor more information about modem troubleshooting, tap 
Start, then tap Help and Support.
Type the keyword modem troubleshooting in the Help 
and Support Center Search box  , 
then tap the arrow. 
						

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3Tap the modem you want to adjust, then tap Properties.
4Ta p  t h e  Modem tab, then adjust the Speaker volume control.
5Ta p  OK twice to close the Phone and Modem Options dialog box.
Mouse
The external mouse does not work
■Make sure that the mouse cable is plugged in correctly.
■Shut down and restart your tablet PC.
■Remove all extension cables and switch boxes.
■Try a mouse you know is working to make sure that the mouse port works.
The external mouse works erratically
■Clean the mouse. For more information, see “Cleaning the mouse” on 
page 204.
■Some mouse pad patterns “confuse” optical mice. Try the mouse on a 
different surface.
Networks
You cannot connect to your company network
Every network is unique. Contact your company computer department or 
network administrator for help.
Data does not transfer through wired Ethernet.
■The cable is not connected correctly. Reconnect and check for activity in 
green and orange lights next to the LAN port.
Help and 
SupportFor more information about network troubleshooting, tap 
Start, then tap Help and Support.
Type the keyword network troubleshooting in the Help 
and Support Center Search box  , 
then tap the arrow. 
						

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Operating system
The program I am working in has stopped responding but the cursor 
moves and other programs work
■The program has crashed. Press the Security button   on the Gateway 
Tablet PC’s front to open the Task Manager and close the non-responsive 
program.
The tablet keeps showing the wrong date and time even after resetting
■The CMOS battery on the system board may need to be replaced. Contact 
Gateway technical support.
The tablet seems to be operating more slowly than usual
■The hard drive is full or nearly full. Run the Disk Cleanup utility to clear 
out unnecessary and temporary files, and remove unneeded programs and 
files. For more information, see “Using Disk Cleanup” on page 196.
■The hard drive needs defragmenting. Run Disk Defragmenter to 
consolidate files and folders on the hard drive. For more information, see 
“Defragmenting the hard drive” on page 199.
■The tablet is in Portrait or Secondary Landscape orientation. Though 
changing the orientation should not slow the tablet considerably, try 
changing back to Primary Landscape orientation.
Passwords
Your tablet PC does not accept your password
Make sure that CAPS LOCK and PAD LOCK are turned off, then retype the 
password.
You forgot your startup password
The password feature (which is set in the BIOS Setup utility) is very secure, with 
no easy way to recover a forgotten password. You must return your tablet PC 
for repair. Call Gateway Technical Support for instructions. 
						

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PC Cards
You installed a PC Card and now your tablet PC is having problems
■Make sure that you have correctly installed required software for the 
PC Card. For more information, see your PC Card’s documentation.
■Make sure that the PC Card you installed is not causing a system resource 
conflict. For more information on resource conflicts, see “Device 
installation” on page 240.
Pen
The tablet does not respond to the pen
■You are not using the correct pen. Use only Penabled digitizer pens by 
Wacom such as your tablet’s pen. The Gateway Tablet PC does not respond 
to some other tablet pens or plastic pens.
The pen tip does not line up with the pointer when I tap the screen
■The pen and display need recalibrating in both Landscape and Portrait 
mode. Recalibrate through the 
Pen Settings tab of the Tablet and Pen Settings 
dialog box. For more information, see “Adjusting tablet and pen settings” 
on page 158.
Power
Your tablet PC is not working on AC power
■Make sure that your AC power adapter is connected correctly to your 
tablet PC. For more information, see “Connecting the AC adapter” on 
page 21.
■If your tablet PC is plugged into a surge protector, make sure that the surge 
protector is connected securely to an electrical outlet, turned on, and 
working correctly. To test the outlet, plug a working device, such as a lamp, 
into the outlet and turn it on.
■Make sure that the AC power adapter cables are free from cuts or damage. 
Replace any damaged cables.
Your tablet PC is not working on battery power
■Make sure that the battery is installed correctly. For more information, see 
“Changing batteries” on page 131. 
						

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■Make sure that the battery is fully recharged. For more information, see 
“Recharging the battery” on page 130.
Your tablet PC lost data during battery swap
■Battery swap took too long.
■Before swapping batteries, save all active files.
■Make sure the replacement battery is charged.
■Put the tablet into Standby.
■Take no more than a minute swapping batteries—the quicker the 
better
The battery seems to run down very quickly
■Peripheral devices and programs that make heavy use of the hard drive 
drain the battery more quickly. Use AC power whenever possible, and 
readjust the 
Power Properties to Max Battery when AC power is unavailable.
■The battery is weakening or defective. All batteries run down in time, but 
if a new battery appears to be defective, contact Gateway about replacing it.
The tablet will not turn on
■The Power switch has not been fully engaged. Slide and hold the Power 
switch for at least a half-second, but no more than three seconds.
■The battery is fully discharged but AC power is not connected. Connect 
the AC adapter to power the tablet and charge the battery.
The tablet turns on and the hard drive status indicator flashes, but 
nothing appears on the display
■Display brightness is set too low. Shut down and restart the tablet. If the 
problem continues, connect an external VGA monitor and adjust the 
brightness in Tablet and Pen Settings. For more information, see “Adjusting 
brightness” on page 150.
The tablet will not enter Hibernate mode
■Hibernate mode is not activated. For more information, see “Activating and 
using Hibernate mode” on page 140.
The tablet will not come out of Standby or Hibernate mode when 
running on battery power.
■The battery fully discharged and AC power is not connected. Connect the 
AC power adapter to power the tablet and charge the battery. 
						

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The display goes black while the tablet is still turned on
■Tablet has gone into Standby after sitting idle (power status indicator is 
blinking green). Slide and hold the Power switch for about a second to 
resume operations.
■Tablet has gone into low-battery Hibernate (power status indicator is 
blinking green). Slide and hold the Power switch for about a second to 
resume operations, and charge the battery.
Printer
The printer will not turn on
■Make sure that the printer is online. Many printers have an online/offline 
button that you may need to press.
■Make sure that the power cable is plugged into an AC power source.
The printer is on but will not print
■Check the cable between the printer and your tablet PC. Make sure that 
it is connected to the correct port.
■Make sure that the printer is online. Many printers have an online/offline 
button that you may need to press so the printer can start printing. Press 
the button to put the printer online.
■Check the port and cable for bent or broken pins.
■If the printer you want to print to is not the default printer, make sure 
that you have selected it in the printer setup.
To set a default printer:
1Ta p  Start, then tap Control Panel. The Control Panel window opens. 
If your Control Panel is in Category View, tap 
Printers and Other 
Hardware
.
2Tap/Double-tap the Printers and Faxes icon. The Printers and Faxes 
window opens.
3Button-tap the name of the printer you want to be the default 
printer, then tap 
Set as Default Printer. 
						

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■Reinstall the printer driver. See the guide that came with your printer for 
instructions on installing the printer driver.
You see a “Printer queue is full” error message
■Make sure that the printer is not set to work offline.
To make sure that the printer is not set to work offline:
1Ta p  Start, then tap Control Panel. The Control Panel window opens. 
If your Control Panel is in Category View, tap 
Printers and Other 
Hardware
.
2Tap/Double-tap the Printers and Faxes icon. The Printers and Faxes 
window opens.
3Button-tap the name of the printer you want to use. If the menu 
shows a check mark next to 
Use Printer Offline, tap Use Printer Offline 
to clear the check mark.
■Wait until files have been printed before sending additional files to the 
printer.
■If you print large files or many files at one time, you may want to add 
additional memory to the printer. See the printer documentation for 
instructions for adding additional memory.
You see a “Printer is out of paper” error message
After adding paper, make sure that the printer is online. Most printers have an 
online/offline button that you need to press after adding paper.
Help and 
SupportFor more information about printer troubleshooting, tap 
Start, then tap Help and Support.
Type the keyword printer troubleshooter in the Help and 
Support Center Search box  , then 
tap the arrow. 
						

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Sound
The built-in microphone does not seem to hear my voice correctly
■The built-in microphone’s frequency response is too low for your purposes. 
Headset microphones are recommended for those using dictation 
frequently.
■Something is connected to the microphone jack. Unplug the device.
You are not getting sound from the built-in speakers
■Make sure that headphones are not plugged into the headphone jack. For 
the location of the headphone jack, see “Ports side” on page 7 and “Back” 
on page 229.
■Make sure that the Windows volume control is turned up. For more 
information, see “Adjusting the volume” on page 86.
■Make sure that mute controls are turned off. For more information about 
the mute setting, see “Adjusting the volume” on page 86.
Video
The external monitor is not working
■Make sure that the monitor is turned on and that the video cable is 
connected correctly.
Wireless Ethernet
When using wireless connectivity in low-reception areas, be sure to keep your 
hands clear of the antenna zones.
Wireless communications keeps connecting even when I do not want 
it to
■The default setting is On. For more information, see “Turning your wireless 
Ethernet on or off” on page 177.
Help and 
SupportFor more information about troubleshooting sound issues, 
tap Start, then tap Help and Support.
Type the keyword sound troubleshooter in the Help and 
Support Center Search box  , then 
tap the arrow.