Gateway tablet pc User Manual
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241 Troubleshooting www.gateway.com To free IRQ resources for the new device: 1In the Device Manager window, check the device list for a resource conflict. A resource conflict appears as a black exclamation point in a yellow circle. 2Remove the device you are trying to install, then determine which one of the existing devices or ports you can disable. 3Button-tap the device or port you want to disable, then tap Disable. The device or port is disabled. Diskette drive The diskette drive is not recognized ■Shut down and restart your tablet PC. ■The USB cable may not be inserted completely into the USB port. Press the cable into the port, then try to access the diskette again. You see an “Access Denied” or “Write protect” error message ■Move the write-protection tab in the upper-right corner of the diskette down (unprotected). ■The diskette may be full. Delete unnecessary files on the diskette and try again. ■Not all diskettes are IBM-compatible. Make sure that the diskette you are using is IBM-compatible. ■Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. You see a “Disk is full” error message ■Delete unnecessary files on the diskette. ■Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. ■Run Error checking on the diskette. For more information, see “Checking the hard drive for errors” on page 198. If errors are detected and corrected, try using the diskette again.
242 Chapter 17: Troubleshooting www.gateway.com You see a “Non-system disk”, “NTLDR is missing”, or “Disk error” error message ■Eject the diskette from the diskette drive, then press ENTER. ■Make sure that the diskette you are using is IBM-compatible. The diskette drive status indicator is lit continuously ■Remove the diskette from the drive. If the indicator stays on, try restarting your tablet PC. Display The screen is too dark ■Adjust the brightness using the dashboard. For more information, see “Using the Motion Dashboard” on page 160. The screen resolution is not correct ■Change the screen resolution from the Display Properties dialog box. For more information, see “Adjusting the screen resolution” on page 152. The screen is unreadable or distorted. ■Adjust the brightness using the dashboard. For more information, see “Using the Motion Dashboard” on page 160. ■Screen resolution or color quality are set incorrectly. Reset resolution to 1024 × 768 and color quality to 32-bit under the Settings tab of the Display Properties dialog box. For more information, see “Adjusting the screen and desktop settings” on page 151 ■Move your tablet PC away from sources of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves. ■Display driver has become corrupted or uninstalled. To reinstall the display driver: 1Ta p Start, then tap Control Panel. The Control Panel window opens. If your Control Panel is in Category View, tap Performance and Maintenance . 2Ta p / D o u b l e - t a p System, tap the Hardware tab, then tap Device Manager . The Device Manager window opens.
243 Troubleshooting www.gateway.com 3Double-tap Monitors. 4Ta p Default Monitor. 5Choose Update Driver from the pull-down menu and follow the Wizard. You may need to attach the DVD/CD-RW drive. The display has pixels that are always dark or too bright This condition is normal and inherent in the TFT technology used in active-matrix LCD screens. Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Technical Support to identify whether a repair or replacement is justified based on the number of pixels affected. DVD/CD-RW Drive Your tablet PC does not recognize a disc or the drive ■The disc may not be seated correctly in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so the retainers hold the disc in place. ■Make sure that the disc label is facing up, then try again. ■Try a different disc. Occasionally discs are flawed and cannot be read by the drive. ■Some music CDs have copy protection software. You may not be able to play these CDs on your tablet PC. ■Your tablet PC may be experiencing some temporary memory problems. Shut down and restart your tablet PC. ■Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 245. An audio CD does not produce sound ■Make sure that the CD label is facing up, then try again. ■Some music CDs have copy protection software. You may not be able to play these CDs on your tablet PC. ■Make sure that the Windows volume control is turned up. For more information, see “Adjusting the volume” on page 86.
244 Chapter 17: Troubleshooting www.gateway.com ■Make sure that Mute controls are turned off. For more information about the mute setting, see “Adjusting the volume” on page 86. ■Make sure that headphones are not plugged into the headphone jack. For the location of the headphone jack, see “Ports side” on page 7 and “Back” on page 229. ■If you are using powered speakers, make sure that they are plugged in and turned on. ■Clean the CD. For more information, see “Cleaning CDs or DVDs” on page 245. ■Your tablet PC may be experiencing some temporary memory problems. Shut down and restart your tablet PC. ■Reinstall the audio device drivers. For more information, see “Reinstalling device drivers” on page 209. A DVD movie will not play ■Make sure that the label or side you want to play is facing up, then try again. ■Shut down and restart your tablet PC. ■Clean the DVD. For more information, see “Cleaning CDs or DVDs” on page 245. ■DVD discs and drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match. The regional code on your DVD drive is determined by your tablet PC’s delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 4. Your DVD drive’s regional code must match the regional code of the disc. The regional code for the disc is on the disc, disc documentation, or packaging. If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional code may not match. ■Make sure that a DVD player has been installed on your tablet PC. See “Playing a DVD” on page 99 for more information.
245 Troubleshooting www.gateway.com Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. File management A file was accidentally deleted If a file was deleted in Windows while holding down the SHIFT key, the file cannot be restored. To restore deleted files: 1Double-tap the Recycle Bin icon. 2Button-tap the file you want to restore, then tap Restore. The file is restored to the place where it was originally deleted from. If the Recycle Bin was emptied before you tried to restore a file, the file cannot be restored. Hard drive You see an “Insufficient disk space” error message ■Delete unnecessary files from the hard drive using Disk Cleanup. For more information, see “Using Disk Cleanup” on page 196. ■Empty the Recycle Bin by button-tapping the Recycle Bin icon, then tapping Empty Recycle Bin.
246 Chapter 17: Troubleshooting www.gateway.com ■Save your files to a diskette or another drive. If the hard drive is full, copy any files not regularly used to diskettes or other backup media, then delete them from the hard drive. You see a “Data error” message This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program. For more information, see “Checking the hard drive for errors” on page 198. The hard drive cannot be accessed, or you see a “General failure reading drive C” error message ■If a diskette is in the diskette drive, eject it and restart your tablet PC. ■If your tablet PC has been subjected to static electricity or physical shock, you may need to reinstall the operating system. You see a “Non-system disk”, “NTLDR is missing”, or “disk” error message ■Eject the diskette from the diskette drive, then press ENTER. Internet You cannot connect to the Internet ■Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Ports side” on page 7 and “Back” on page 229 to make sure that the connection has been made correctly. ■Make sure that your tablet PC is connected to the telephone line and the telephone line has a dial tone. CautionAll deleted files will be lost when you empty the Recycle Bin. Help and SupportFor more information about file management, tap Start, then tap Help and Support. Type the keyword file management in the Help and Support Center Search box , then tap the arrow.
247 Troubleshooting www.gateway.com ■If you have the call waiting feature on your telephone line, make sure that it is disabled. ■Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem. ■Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. ■Make sure that you do not have a problem with your modem. For more information, see “Modem” on page 250. You see an “Unable to locate host” message and are unable to browse the Internet This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties. Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties. Connecting to a Web site takes too long Many factors can affect Internet performance: ■The condition of the telephone lines in your residence or at your local telephone service ■The condition of the Internet computers to which you connect and the number of users accessing those computers ■The complexity of graphics and multimedia on Web pages ■Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your tablet PC Help and SupportFor more information about troubleshooting Internet connections, tap Start, then tap Help and Support. Type the keyword troubleshooting connections in the Help and Support Center Search box , then tap the arrow.
248 Chapter 17: Troubleshooting www.gateway.com People are sending you e-mail messages, but you have not received any mail ■Tap the receive button in your e-mail program. ■Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Interface/Ports The buttons on the Gateway Tablet’s front do not do what they are supposed to ■The button functions have been changed. Reset button functions in the Buttons tab of the Tablet and Pen Settings dialog box. For more information, see “Programming the buttons” on page 159. The tablet does not recognize the PC Card ■The card is incorrectly inserted. Eject the card and re-insert it with the label side up. For more information, see “Adding and removing a PC Card” on page 218 The tablet does not recognize a USB or 1394 peripheral device ■The peripheral device is not connected to the Gateway Tablet PC correctly. Check the connection cable, and be sure it is inserted in the correct port on the tablet and the peripheral device. ■The correct driver is not built into Windows XP. Use the device’s installation CD or check the manufacturer’s Web site for the correct driver. The tablet is sitting in the FlexDock but the tablet does not recognize peripheral devices ■The Gateway Tablet PC is not fully seated in the FlexDock. Reseat the tablet in the FlexDock. For more information, see “Using the Tablet PC FlexDock” on page 227. Keyboard The external keyboard does not work ■Make sure that the keyboard cable is plugged in correctly. ■Remove all extension cables and switchboxes.
249 Troubleshooting www.gateway.com ■Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. ■Try a keyboard that you know works to make sure that the keyboard port works. ■If you spilled liquid in the keyboard, turn off your tablet PC and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. A keyboard character keeps repeating or you see a “Keyboard stuck” or “Key failure” error message ■Make sure that nothing is resting on the keyboard. ■Make sure that a key is not stuck. Press each key to loosen a key that might be stuck, then restart your tablet PC. Memory You see a “Memory error” message ■Make sure that the memory modules are inserted correctly in the memory bay slots. For more information, see “Adding or replacing memory” on page 222. ■Use a third-party diagnostic program to help determine if a memory module is failing. For more information, see “Adding or replacing memory” on page 222. You see a “Not enough memory” error message ■Close all programs, then restart your tablet PC. Help and SupportFor more information about troubleshooting memory errors, tap Start, then tap Help and Support. Type the keyword memory error in the Help and Support Center Search box , then tap the arrow.
250 Chapter 17: Troubleshooting www.gateway.com Modem Your modem does not dial or does not connect ■Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Ports side” on page 7 and “Back” on page 229 to make sure that the connection has been made correctly. ■Make sure that your tablet PC is connected to the telephone line and the telephone line has a dial tone. ■Make sure that the modem cable is less than 6 feet (1.8 meters) long. ■Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack. ■If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set appropriately. To check the dialing properties: 1Ta p Start, then tap Control Panel. The Control Panel window opens. If your Control Panel is in Category View, tap Printers and Other Hardware . 2Tap/Double-tap the Phone and Modem Options icon, then tap the Dialing Rules tab. 3Tap the location from which you are dialing, then tap Edit. 4Make sure that all settings are correct. Help and SupportFor more information about dialing properties, tap Start, then tap Help and Support. Type the keyword dialing in the Help and Support Center Search box , then tap the arrow.