Dell Inspiron 5000 Reference And Troubleshooting Guide

							support.dell.comInstalling System Software 3-11
If your computer has a Mobile Intel Pentium III processor with Intel SpeedStep tech-
nology, you must reinstall the Intel SpeedStep utility after you install a new hard-disk 
drive or reformat your hard-disk drive.
1. Save and close any open files, and exit any open application programs.
2. Insert the System Software CD into the CD-ROM or DVD-ROM drive.
3. Click the 
Start button, and then click 
Run.
4. In the 
Run dialog box, type 
x:\win98\spd_stp\setup.exe, where 
x is the 
CD-ROM or DVD-ROM drive letter.
The CD-ROM or DVD-ROM drive letter is usually D.
5. Click 
OK.
6. In the 
We l co m e window, click 
Next>.
7. At the 
Setup Complete window, ensure that the 
Yes, I want to restart my 
computer now is selected, and then click 
Finish.
Installing Drivers and Utilities for 
Windows 2000
To install the system software, you need the following items:
System Soft ware CD
CD-ROM or DVD-ROM drive installed in the media bay of the computer
NOTE: The drivers on the System Software CD are the same files that Dell installed 
on your hard-disk drive before shipping the computer to you. To download the latest 
versions of these drivers, visit the Dell support Web site at 
http://support.dell.com.
Install the Audio Driver (Windows 2000)
The audio driver allows you to customize the sound features of your computer.
1. Save and close any open files, and exit any open application programs.
2. Insert the System Software CD into the CD-ROM or DVD-ROM drive.
3. Click the 
Start button, and then click 
Run.
4. In the 
Run dialog box, type 
x:\win2000\audio\setup.exe,
 where
 x is the 
CD-ROM or DVD-ROM drive letter.
The CD-ROM or DVD-ROM drive letter is usually D.
5. Click 
OK.
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							3-12 Dell Inspiron 5000 Reference and Troubleshooting Guide
6. In the 
We l co m e window, click 
Next>. 
An information dialog box appears, stating that the audio driver is installed on 
your computer.
7.Click 
OK. 
8. When prompted, ensure that 
Yes, I want to restart my computer now is 
selected, and then click 
Finish.
NOTE: If the computer is set to boot from the CD-ROM or DVD-ROM drive 
before the hard-disk drive, remove the System Software CD before the computer 
restarts so that the computer does not boot from the CD. For information on 
changing the boot sequence, refer to Appendix B, “Using the System Setup 
Program.”
The audio drivers are
 installed, and the installation is complete.
Install the Video Driver (Windows 2000)
The video driver controls video resolution and the color palette.
NOTE: If you need to use extended video modes, check the documentation that 
accompanied the application program to determine if the driver is provided. If it is not, 
contact the software manufacturer for the necessar y driver.
1. Save and close any open files, and exit any open application programs.
2. Insert the System Software CD into the CD-ROM or DVD-ROM drive.
3. Click the 
Start button, and then click 
Run.
4. In the 
Run dialog box, type 
x:\win2000\video\setup.exe, where 
x is the 
CD-ROM or DVD-ROM drive.
The CD-ROM or DVD-ROM drive letter is usually D.
5. In the 
Choose Setup Language window, select 
U.S. English, and then click 
OK.
6. In the 
Setup Complete window, ensure that 
Yes, I want to restart my 
computer now is selected, and then click 
Finish. 
The computer restarts automatically.
NOTES: If the computer is set to boot from the CD-ROM or DVD-ROM drive 
before the hard-disk drive, remove the System Software CD before the computer 
restarts so that the computer does not boot from the CD. For information on 
changing the boot sequence, refer to Appendix B, “Using the System Setup 
Program.”
After the computer restarts, you can change the video resolution.
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							support.dell.comInstalling System Software 3-13
Install the Touch Pad Driver (Windows 2000)
The touch pad driver controls touch pad and mouse functions.
NOTE: When you are prompted to select a director y, Dell recommends using the 
default directory settings.
1. Save and close any open files, and exit any open application programs.
2. Insert the System Software CD into the CD-ROM or DVD-ROM drive.
3. Click the 
Start button, and then click 
Run.
4. In the 
Run dialog box, type 
x:\win2000	ouchpad\english\setup.exe, 
where 
x is the CD-ROM or DVD-ROM drive letter.
The 
WinZip Self-Extractor window appears.
If you are using a Japanese-language version of Windows, type 
x:\win2000	ouchpad\japanese\setup.exe, where 
x is the CD-ROM or 
DVD-ROM drive letter.
The CD-ROM or DVD-ROM drive letter is usually D.
NOTICE: Do not install the Japanese-language driver on a computer 
with a non- Japanese-language operating system.
5. Click 
Unzip.
6. Click 
OK.
7. In the 
We l co m e window, click 
Next>.
8. At the
 Important Information window, click 
Next> twice.
9. At the 
Start Copying Files window, click 
Next>.
The touch pad driver is copied to your hard-disk drive.
10. At the 
Setup Complete window, be sure that the 
Yes, I want to restart my 
computer now button is selected, and then click 
Finish.
NOTE: If the computer is set to boot from the CD-ROM or DVD-ROM drive 
before the hard-disk drive, remove the System Software CD before the computer 
restarts so that the computer does not boot from the CD. For information on 
changing the boot sequence, refer to Appendix B, “Using the System Setup 
Program.”
The 
Information about your Touch Pad window appears. If you do not want this 
window to appear each time you start the computer, uncheck the box that says 
Show this message the next time Windows starts. Then click 
Close.
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							3-14 Dell Inspiron 5000 Reference and Troubleshooting Guide
Install the Software DVD Decoder (Windows 2000) 
(Optional)
The DVD decoder driver allows you to play DVD movies using your DVD-ROM drive on 
the computer.
NOTE: When you are prompted to select a director y, Dell recommends that you use 
the default directory setting.
1. Insert the Dell Inspiron 5000 Software DVD Decoder CD into the DVD-ROM 
drive.
The installation program starts automatically and the 
Choose Setup Language 
window appears.
NOTE: If the installation program does not start automatically, navigate to the Dell 
Inspiron 5000 Software DVD Decoder CD and click the 
Setup icon. 
2. Select 
English, then click 
OK. 
The 
We l co me screen appears.
3. Click 
Next>.
The 
Software License Agreement window appears.
4. Click 
Ye s.
The 
Choose Destination window appears. 
5. Click 
Next>.
The files are copied to your disk and the 
Setup Complete window appears.
6. Ensure that the 
Yes, I want to restart my computer now is selected, and then 
click 
Finish. 
Your computer restarts and the desktop appears.
7. Insert your DVD into the DVD-ROM drive.
When you start your DVD for the first time, a 
Wa rn i n g dialog box appears, 
explaining that DVD playback performance is dependent on your overall system 
configuration and that some DVD titles are protected with an antitaping product 
provided by Macrovision, Inc.
NOTES: A variety of factors determine the DVD’s playback performance. For 
more information, read the “Requirements” section in the release notes that 
came
 with your DVD software.
The Macrovision product allows you to view your DVD on most televisions, but it 
distorts the video image if played back from a videotape. The DVD decoder soft-
ware provided with your system does not allow you to play back DVDs with 
graphics cards that contain a TV-out connector. 
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							support.dell.comInstalling System Software 3-15
If you have a TV-out connector on your computer and your DVD-ROM drive does 
not play your DVD title, make sure the TV-out feature in your graphics card’s soft-
ware is turned off. Dell does not currently provide a TV-out connector as an 
accessor y item.
8. Click 
OK.
Setting and Changing the DVD-ROM Drive Region Code
If you reinstall the DVD decoder software, you must set the DVD-ROM drive region 
code before you can play a movie. The region code can be reset if you relocate to 
another region.
NOTICE: You should reset the region code only when absolutely necessary. 
You can reset the region code up to four times. 
To reset the drive region code, perform the following steps:
1. Insert a DVD coded for the new region into the DVD-ROM drive.
A notification box appears, explaining that the disc belongs to another region and 
cannot be played. The notification also explains how to reset the region setting.
2. Follow the instructions on the screen to change the region setting.
Install the Intel SpeedStep Utility (Windows 2000) 
(Optional)
NOTICE: Do not install the Intel SpeedStep utility unless your computer has 
a Mobile Intel Pentium III processor with SpeedStep technology. To deter-
mine if your computer has a Mobile Intel Pentium III processor with 
SpeedStep technology, check for the Intel SpeedStep item in the Power 
menu of the system setup program. For instructions on using the system 
setup program, refer to Appendix B, “Using the System Setup Program,” 
found later in this guide.
If your computer has a Mobile Intel Pentium III processor with Intel SpeedStep tech-
nology, you must reinstall the Intel SpeedStep utility after you install a new hard-disk 
drive or reformat your hard-disk drive.
1. Save and close any open files, and exit any open application programs.
2. Insert the System Software CD into the CD-ROM or DVD-ROM drive.
3. Click the 
Start button, and then click 
Run.
4. In the 
Run dialog box, type 
x:\win2000\spd_step\english\setup.exe, 
where 
x is the CD-ROM or DVD-ROM drive letter.
The CD-ROM or DVD-ROM drive letter is usually D.
5. Click 
OK.
6. In the 
We l co m e window, click 
Next>.
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							3-16 Dell Inspiron 5000 Reference and Troubleshooting Guide
7. In the 
Software License Agreement window, click 
Ye s.
8. At the 
Setup Complete window, be sure that the 
Yes, I want to restart my 
computer now button is selected, and then click 
Finish.
NOTE: If the computer is set to boot from the CD-ROM or DVD-ROM drive 
before the hard-disk drive, remove the System Software CD before the computer 
restarts so that the computer does not boot from the CD. For information on 
changing the boot sequence, refer to Appendix B, “Using the System Setup 
Program.”
Install the System Help From the System 
Software CD
The Dell Inspiron system Help is available on the System Software CD. 
NOTE: You can also access it from the Dell support Web site at: 
http://support.dell.com. 
For instructions, see the following section, “Download the System Help From the Dell 
Support Web Site.”
To install the system Help from the System Software CD, perform the following steps:
1. Insert the System Software CD into the CD-ROM or DVD-ROM drive.
2. Double-click the 
My Computer icon, and then double-click the 
CD-ROM or 
DVD-ROM drive icon.
3. Double-click the 
Guide folder.
4. Right-click the 
popup.ocx file, and then click 
Copy.
5. Double-click the 
My Computer icon, and then double-click the 
C: drive icon. 
6. Double-click the 
Windows folder, double-click the 
System folder, and then right-
click 
Pa ste.
7.Click 
Start, and then click 
Run.
8. Type 
regsvr32 popup.ocx and then press .
9. Click 
OK when a message window indicates the file was successfully registered.
10. Double-click the 
My Computer icon, and then double-click the 
CD-ROM or 
DVD-ROM icon.
11. Double-click the 
Guide folder, and then double-click the appropriate language 
folder.
12. Right-click and hold 
5000help and drag it to the Windows desktop.
13. Release the right mouse button.
14 . C l i ck  
Copy Here.
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							support.dell.comInstalling System Software 3-17
Download the System Help From the Dell 
Support Web Site
As updated information about your computer is incorporated into the system Help, 
Dell compiles and posts the latest version to the Dell support Web site. Dell invites 
you to occasionally visit the site to see if an updated system Help is available.
To download the latest system Help from 
http://support.dell.com, enter your 
service tag sequence, click 
Go!, and then follow the links to the documentation page 
for your computer.
NOTE: You must copy the 
popup.ocx file into the 
Windows System folder and run 
regserv32 
popup.ocx before you run the system Help. For instructions, refer to the 
Dell support Web site.
Updating Drivers and Utilities
The Dell support Web site, 
http://support.dell.com, provides driver and utility 
updates, as well as technical assistance with questions about your computer. Dell 
regularly tests and releases certified drivers and utilities for Inspiron computers.
In addition, if you have access to a computer with a modem and/or fax capabilities, 
you can access the Dell TechConnect bulletin board ser vice (BBS), AutoTech ser vice, 
and TechFax service. The Dell Web site, 
http://www.dell.com, also contains links to 
these ser vices.
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							3-18 Dell Inspiron 5000 Reference and Troubleshooting Guide
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							support.dell.comGetting Help 4-1
CHAPTER 4
Getting Help
This chapter describes the tools Dell provides to help you when you have a problem 
with your computer. It also tells you when and how to call Dell for technical or cus-
tomer assistance.
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1. Complete the troubleshooting checks in Chapter 2, “Troubleshooting.”
2. Run the Dell Diagnostics as described in Chapter 2, “Running the Dell 
Diagnostics.”
3. Make a copy of and complete the Diagnostics Checklist (see Figure 4-1).
4. Use Dells’ extensive suite of online services available at Dell’s World Wide Web 
site (
http://www.dell.com) for help with installation and troubleshooting 
procedures.
For more information, refer to “World Wide Web” found later in this chapter.
5. If the preceding steps have not resolved the problem, call Dell for technical 
assistance.
When prompted by Dell’s automated telephone system, enter your Express Ser-
vice Code to route the call directly to the proper support personnel. If you do not 
have an Express Service Code, open the 
Dell Accessories folder, double-click the 
Express Service Code icon, and follow the directions.
NOTE: Dell’s Express Ser vice Code system may not be available in all countries.
For instructions on using the technical support ser vice, refer to “Technical Sup-
port Ser vice” and “Before You Call” found later in this chapter.
Help Tools
Dell provides a number of tools to assist you. These tools are described in the follow-
ing sections.
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							4-2 Dell Inspiron 5000 Reference and Troubleshooting Guide
NOTE: Some of the following tools are not always available in all locations outside the 
continental U.S. Please call your local Dell representative for information on 
availabilit y.
World Wide Web
The Internet is your most powerful tool for obtaining information about your computer 
and other Dell products. Through the Internet, you can access most of the ser vices 
described in this chapter, including AutoTech, TechFax, order status, technical support, 
and product information.
You can access Dell’s support Web site at 
http://support.dell.com. To select your 
countr y, click the map that appears. The 
Welcome to support.dell.com page opens. 
Enter your system information to access help tools and information. Dell can be 
accessed electronically using the following addresses:
World Wide Web
http://www.dell.com/ 
http://www.dell.com/ap/ (for Asian/Pacific countries only)
http://www.euro.dell.com (for Europe only)
http://www.dell.com/la (for Latin American countries)
Anonymous file transfer protocol (FTP)
ftp1.dell.com/
Log in as 
user: 
anonymous, and use your e-mail address as your password. 
Electronic Support Service
[email protected]
[email protected] (for Asian/Pacific countries only)
http://support.euro.dell.com (for Europe only)
Electronic Quote Service
[email protected]
[email protected] (for Asian/Pacific countries only)
Electronic Information Service
[email protected]
AutoTech Service
Dell’s automated technical support service—AutoTech—provides recorded answers 
to the questions most frequently asked by Dell customers.
When you call AutoTech, you use your touch-tone telephone to select the subjects 
that correspond to your questions. You can even interrupt an AutoTech session and 
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