Dell Inspiron 5000 Reference And Troubleshooting Guide
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xiii Typographical Conventions The following list defines (where appropriate) and illustrates typographical conven- tions used as visual cues for specific elements of text throughout this document: Interface components are window titles, button and icon names, menu names and selections, and other options that appear on the monitor screen or display. They are presented in bold. Example: Click OK. Keycaps, the labeling that appears on the keys on a keyboard, are enclosed in angle brackets. Example: Key combinations are series of keys to be pressed simultaneously (unless other wise indicated) to perform a single function. Example: Commands presented in lowercase bold are for reference purposes only and are not intended to be typed at that particular point in the discussion. Example: “Use the setup command to....” In contrast, commands presented in the Courier New font are intended to be typed as part of an instruction. Example: “Type format to format the diskette in drive A.” Filenames and director y names are presented in lowercase bold. Examples: autoexec.bat and c:\windows Synt ax lines consist of a command and all its possible parameters. Commands are displayed in lowercase bold; variable parameters (those for which you substi- tute a value) are displayed in lowercase italics; constant parameters are displayed in lowercase bold. The brackets indicate items that are optional. Example: del [drive :] [[path]filename] [ /p] Command lines consist of a command and may include one or more of the com- mand’s possible parameters. Command lines are presented in the Courier New font. Example: del c:\myfile.doc Screen text is text that appears on the screen of your display or external monitor. It can be a system message, for example, or it can be text that you are instructed to type as part of a command (referred to as a command line). Screen text is pre- sented in the Courier New font. Example: The following message appears on your screen: No boot device available Variables are symbols for which you substitute a value. They are presented in italics. Example: module n (where n represents the memory module number). 3959ubk1.book Page xiii Monday, March 20, 2000 4:52 PM
xiv 3959ubk1.book Page xiv Monday, March 20, 2000 4:52 PM
xv Contents Chapter 1 Options and Upgrades . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Available Options and Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Using Drives in the Media Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Swapping Media Bay Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Swapping Devices While the Computer Is Turned Off . . . . . . . . . . . . . . . 1-2 Swapping Devices Using Softex BayManager . . . . . . . . . . . . . . . . . . . . . 1-3 Installing an Internal Hard-Disk Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Returning a Hard-Disk Drive to Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Installing Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Connecting Other External Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9 Using a Port Replicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9 Chapter 2 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Checking the Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Check Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Evaluate Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Check the Electrical Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Running the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Start the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 Dell Diagnostics Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6 Confirm the System Configuration Information . . . . . . . . . . . . . . . . . . . . . . . . 2-7 Use the Dell Diagnostics Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Device Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9 Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9 Exit the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9 3959ubk1.book Page xv Monday, March 20, 2000 4:52 PM
xvi Troubleshooting Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9 Restart Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10 Dry Out a Wet Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10 Test a Dropped or Damaged Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11 Recover From a Program That Is Not Responding . . . . . . . . . . . . . . . . . . . . 2-12 Restart a Computer That Is Not Responding . . . . . . . . . . . . . . . . . . . . . . . . . 2-12 Resolve Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13 Resolve CD-ROM or DVD-ROM Drive Problems . . . . . . . . . . . . . . . . . . . . . . 2-13 Resolve Diskette Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13 Resolve Display Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14 Resolve External Monitor Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14 Resolve External Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15 Resolve Hard-Disk Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15 Resolve Hardware Conflicts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15 Resolve Infrared Port Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16 Resolve Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17 Resolve Modem, Fax, and Internet Connection Problems . . . . . . . . . . . . . . 2-18 Resolve PC Card Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18 Resolve Software Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19 Install and Configure Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19 Resolve Touch Pad and Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19 Resolve Television Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20 Check the Television Type Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20 Check the System Setup Program Settings . . . . . . . . . . . . . . . . . . . . . . 2-20 Chapter 3 Installing System Software . . . . . . . . . . . . . . . . . . . . . 3-1 Installing the Windows 98 Operating System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Recreating the Hibernate (Save-to-Disk Suspend) File (Windows 98) . . . . . . . . . . 3-2 Boot Your Computer With the System Software CD . . . . . . . . . . . . . . . . . . . 3-2 Delete the Hibernate File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Create the Hibernate File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Enable Hibernate Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 View the Hibernate File Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Installing Drivers and Utilities for Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Install the Audio Driver (Windows 98) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Install the Video Driver (Windows 98) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 Install the Touch Pad Driver (Windows 98) . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 Install Softex BayManager (Windows 98) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 Install the Internal Modem Driver (Windows 98) (Optional). . . . . . . . . . . . . . . 3-8 Install the Software DVD Decoder (Windows 98) (Optional) . . . . . . . . . . . . . . 3-9 Configuring the Television Control Panel Setting . . . . . . . . . . . . . . . . . . 3-10 Setting and Changing the DVD-ROM Drive Region Code . . . . . . . . . . . 3-10 3959ubk1.book Page xvi Monday, March 20, 2000 4:52 PM
xvii Install the Intel SpeedStep Utility (Windows 98) (Optional) . . . . . . . . . . . . . . 3-10 Installing Drivers and Utilities for Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 Install the Audio Driver (Windows 2000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 Install the Video Driver (Windows 2000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12 Install the Touch Pad Driver (Windows 2000) . . . . . . . . . . . . . . . . . . . . . . . . 3-13 Install the Software DVD Decoder (Windows 2000) (Optional) . . . . . . . . . . . 3-14 Setting and Changing the DVD-ROM Drive Region Code . . . . . . . . . . . . 3-15 Install the Intel SpeedStep Utility (Windows 2000) (Optional) . . . . . . . . . . . . 3-15 Install the System Help From the System Software CD . . . . . . . . . . . . . . . . . . . . 3-16 Download the System Help From the Dell Support Web Site . . . . . . . . . . . . . . . 3-17 Updating Drivers and Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17 Chapter 4 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Technical Assistance Help Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 World Wide Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 AutoTech Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 TechFax Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Automated Order-Status System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Technical Support Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Problems With Your Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 Returning Items for Warranty Repair or Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 Before You Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Dell Contact Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7 Appendix A Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . A-1 Appendix B Using the System Setup Program . . . . . . . . . . . . . . . . B-1 Accessing the System Setup Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1 Navigating Through the System Setup Program . . . . . . . . . . . . . . . . . . . . . . . B-2 Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3 System Devices Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4 Security Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5 Power Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6 Boot Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7 Exit Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8 Appendix C System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1 3959ubk1.book Page xvii Monday, March 20, 2000 4:52 PM
xviii Appendix D Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1 FCC Notices (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2 Class A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-2 Class B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-3 Modem Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-3 Fax Branding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-4 IC Notice (Canada Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-4 Modem Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-5 CTR21 Declaration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-6 New Zealand Telecom Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-6 General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-6 Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-7 CE Notice (European Union) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-7 Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-8 EN 55022 Compliance (Czech Republic Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-8 VCCI Notice (Japan Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-8 Class A ITE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-9 Class B ITE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-9 Polish Center for Testing and Certification Notice . . . . . . . . . . . . . . . . . . . . . . . . . D-9 !#$%$&$()*+,-.%*(/.&012#(3$4$5((/.106-$78 . . . . . . . . . . . . . . . . . . . . . . D-10 )*9*,0$:.(&,012-78.(;.9
xix Index Figures Figure 1-1. Removing a Device From the Media Bay . . . . . . . . . . . . . . . . . . . . . 1-3 Figure 1-2. Removing the Internal Hard-Disk Drive . . . . . . . . . . . . . . . . . . . . . . . 1-5 Figure 1-3. Repackaging the Hard-Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Figure 1-4. Removing the Memory Module Cover . . . . . . . . . . . . . . . . . . . . . . . 1-7 Figure 1-5. Removing a Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8 Figure 1-6. Installing a Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8 Figure 2-1. Diagnostics Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5 Figure 2-2. Dell Diagnostics Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7 Figure 3-1. Diagnostics Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Figure 4-1. Diagnostics Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6 Figure B-1. Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3 Figure B-2. System Devices Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4 Figure B-3. Security Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5 Figure B-4. Power Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6 Figure B-5. Boot Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7 Figure B-6. Exit Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8 Figure D-1. VCCI Class A ITE Regulatory Mark . . . . . . . . . . . . . . . . . . . . . . . . . . D-9 Figure D-2. VCCI Class B ITE Regulatory Mark . . . . . . . . . . . . . . . . . . . . . . . . . . D-9 TablesTable 4-1. International Dialing Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 Table 4-2. Dell Contact Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9 Table A-1. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1 Table B-1. System Setup Program Navigation Keys . . . . . . . . . . . . . . . . . . . . . . B-2 Table C-1. System Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1 3959ubk1.book Page xix Monday, March 20, 2000 4:52 PM
xx 3959ubk1.book Page xx Monday, March 20, 2000 4:52 PM
support.dell.comOptions and Upgrades 1-1 CHAPTER 1 Options and Upgrades This chapter describes the installation procedures for the options and upgrades avail- able from Dell for your computer. Available Options and Upgrades Dell offers the following options for your computer: Internal 56-kilobyte/second (KB/sec) modem DVD-ROM drive module for the media bay Zip drive module for the media bay External devices, such as pointing devices, printers, external monitors, external keyboards, and numeric keypads Batteries Replacement hard-disk drives Port replicator with a Sony Philips Digital Interface (SPDIF) AC3 (may include an optional network interface controller [NIC]) NOTE: The Sony Philips Digital Interface does not function with the Microsoft ® Windows® 2000 operating system. Memor y modules (32-, 64-, 128-, 192-, and 256-megabyte [MB] capacities) Leather and nylon carr ying cases External microphone, external speakers, and headphones Network PC Cards To order any of these upgrades, call Dell. For instructions, refer to Chapter 4, “Getting Help,” or to “Contacting Dell” in the system Help. To open the Help, click the Start button, point to Programs —> Dell Accessories, and click System Help. 3959ubk1.book Page 1 Monday, March 20, 2000 4:52 PM
1-2 Dell Inspiron 5000 Reference and Troubleshooting Guide Using Drives in the Media Bay The media bay, located in the center of the front of the computer, supports the follow- ing types of drive modules: CD-ROM drive module CD-RW drive module DVD-ROM drive module Zip drive module Dell ships your computer with a CD-ROM drive module (or an optional DVD-ROM drive module) installed in the media bay. Swapping Media Bay Devices You can swap devices while the computer is turned off or, by using the Softex BayManager application program, while the computer is turned on. NOTE: Device swapping is a feature that is built into the Windows 2000 operating system. Consequently, Softex BayManager is not supported by Windows 2000. NOTICE: To prevent irreparable damage to the docking connector, do not remove or replace media bay devices while the computer is connected to a port replicator. Swapping Devices While the Computer Is Turned Off 1. Save and close any open files, exit any open application programs, and shut down the computer. 2. Remove the device from the media bay: a. Close the display and turn the computer over so that it is oriented as illus- trated in Figure 1-1. b. Slide and hold the latch release in the direction of the arrow shown in Figure 1-1. c. Pull the device out of the media bay. 3959ubk1.book Page 2 Monday, March 20, 2000 4:52 PM