Dell Inspiron 5000 Reference And Troubleshooting Guide

							support.dell.comLimited Warranty and Return Policy E-5
General Provisions
DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE 
STATED IN THIS LIMITED WARRANTY STATEMENT. DELL DISCLAIMS ALL OTHER 
WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT 
LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY 
AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) 
DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO 
THIS LIMITATION MAY NOT APPLY TO YOU.
DELL’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS 
LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WAR-
RANTY STATEMENT. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS, 
AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE 
(OR JURISDICTION TO JURISDICTION).
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS 
LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSE-
QUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR 
PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITA-
TION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING 
EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
These provisions apply to Dell’s three-year limited warranty only. For provisions of any 
service contract covering your system, refer to your invoice or the separate ser vice 
contract that you will receive.
If Dell elects to exchange a system or component, the exchange will be made in 
accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any 
instance in which Dell issues a Return Material Authorization Number, Dell must 
receive the product(s) for repair prior to the expiration of the warranty period in order 
for the repair(s) to be covered by the limited warranty.
NOTE: If you chose one of the available warranty and service options in place of the 
standard three-year limited warranty described in the preceding text, the option you 
chose will be listed on your invoice.
One-Year End-User Manufacturer Guaran-
tee (Latin America and the Caribbean Only)
Guarantee
Dell Computer Corporation (“Dell”) warrants to the end user in accordance with the 
following provisions that its branded hardware products, purchased by the end user 
from a Dell company or an authorized Dell distributor in Latin America or the Carib-
bean, will be free from defects in materials, workmanship, and design affecting 
normal use, for a period of one year from the original purchase date. Products for 
which proper claims are made will, at Dell’s option, be repaired or replaced at Dell’s 
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							E-6 Dell Inspiron 5000 Reference and Troubleshooting Guide
expense. Dell owns all parts removed from repaired products. Dell uses new and 
reconditioned parts made by various manufacturers in performing repairs and building 
replacement products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or inadequate 
installation, use, or maintenance; actions or modifications by unauthorized third par-
ties or the end user; accidental or willful damage; or normal wear and tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the Dell point 
of sale within the guarantee period. The end user must always supply proof of pur-
chase, indicating name and address of the seller, date of purchase, model and serial 
number, name and address of the customer, and details of symptoms and configura-
tion at the time of malfunction, including peripherals and software used. Other wise, 
Dell may refuse the guarantee claim. Upon diagnosis of a warranted defect, Dell will 
make arrangements and pay for ground freight and insurance to and from Dell’s 
repair/replacement center. The end user must ensure that the defective product is 
available for collection properly packed in original or equally protective packaging 
together with the details listed above and the return number provided to the end user 
by Dell.
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as explicitly 
stated above, and this Guarantee is given in place of all other guarantees whatsoever, 
to the fullest extent permitted by law. In the absence of applicable legislation, this 
Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its 
affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or con-
tracts, or any other indirect or consequential loss arising from negligence, breach of 
contract, or howsoever. 
This Guarantee does not impair or affect mandatory statutory rights of the end 
user against and/or any rights resulting from other contracts concluded by the 
end user with Dell and/or any other seller.
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/
Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)
Avenida Industrial Belgraf, 400
92990-000 - Eldorado do Sul – RS - Brasil
Dell Computer de Chile Ltda
Coyancura 2283, Piso 3- Of.302,
Providencia, Santiago - Chile
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							support.dell.comLimited Warranty and Return Policy E-7
Dell Computer de Colombia Corporation
Carrera 7 #115-33 Oficina 603
Bogot a, Colombia
Dell Computer de Mexico SA de CV
Rio Lerma #302- 4 Piso
Col. Cuauhtemoc, Mexico, D.F. 06500
“Total Satisfaction” Return Policy (U.S. and 
Canada Only)
If you are an end-user customer who bought new products directly from a Dell com-
pany, you may return them to Dell within 30 days of the date of invoice for a refund or 
credit of the product purchase price. If you are an end-user customer who bought 
reconditioned or refurbished products from a Dell company, you may return them to 
Dell within 14 days of the date of invoice for a refund or credit of the product purchase 
price. In either case, the refund or credit will not include any shipping and handling 
charges shown on your invoice. If you are an organization that bought the products 
under a written agreement with Dell, the agreement may contain different terms for 
the return of products than specified by this policy. 
To return products, you must call Dell Customer Service to receive a Credit Return 
Authorization Number. Refer to Chapter 4, “Getting Help,” found earlier in this guide 
or “Contacting Dell” in the system Help to find the appropriate telephone number for 
obtaining customer assistance. To expedite the processing of your refund or credit, 
Dell expects you to return the products to Dell in their original packaging within five 
days of the date that Dell issues the Credit Return Authorization Number. You must 
also prepay shipping charges and insure the shipment or accept the risk of loss or 
damage during shipment. You may return software for refund or credit only if the 
sealed package containing the diskette(s) or CD(s) is unopened. Returned products 
must be in as-new condition, and all of the manuals, diskette(s), CD(s), power cables, 
and other items included with a product must be returned with it. For customers who 
want to return, for refund or credit only, either applications software or an operating 
system that has been installed by Dell, the whole system must be returned, along 
with any media and documentation that may have been included in the original 
shipment.
This “Total Satisfaction” Return Policy does not apply to DellWare products, which 
may be returned under DellWares then-current return policy. In addition, recondi-
tioned parts purchased through Dell Spare Parts Sales in Canada are nonreturnable.
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							E-8 Dell Inspiron 5000 Reference and Troubleshooting Guide
Macrovision Product Notice
The following product notice applies to the Macrovision Corporation product that is 
included with the DVD-ROM drive:
This product incorporates copyright protection technology that is protected by method 
claims of certain U.S. patents and other intellectual property rights owned by 
Macrovision Corporation and other rights owners. Use of this copyright protection 
technology must be authorized by Macrovision Corporation, and is intended for home 
and other limited viewing uses only unless other wise authorized by 
Macrovision Corporation. Reverse engineering or disassembly is prohibited.
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							support.dell.comIndex 1
Index
A
assistance
technical, 4-1
audio
driver (Windows 2000), 3-11
driver (Windows 98), 3-5
troubleshooting, 2-13
AutoTech service, 4-2
C
call-waiting
disabling, 2-18
CD-ROM drive
troubleshooting, 2-13
computer
traveling with, v
D
damaged computer
testing, 2-11Dell contact numbers, 4-9
Dell Diagnostics
about, 2-3
boot device sequence, 2-4
Diagnostics Menu, 2-5, 3-3
exit, 2-9
Help menu, 2-8
main screen, 2-6
starting, 2-4
system configuration, 2-7
Diagnostics Checklist, 4-6
dial tone
irregular, 2-18
diskette drive
cleaning, 2-13
troubleshooting, 2-13
display
troubleshooting, 2-14
drivers (Windows 2000)
about, 3-11
audio, 3-11
Intel SpeedStep, 3-15
software DVD decoder, 3-14
touch pad, 3-13
video, 3-12
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							2 Dell Inspiron 5000 Reference and Troubleshooting Guide
drivers (Windows 98)
about, 3-6
audio, 3-5
DVD decoder, 3-9
Intel SpeedStep, 3-10
modem, 3-8
Softex BayManager, 3-7
touch pad, 3-6
video, 3-6
DVD-ROM drive
region code, 3-10, 3-15
troubleshooting, 2-13
E
electromagnetic compatibility, D-1
electromagnetic interference, D-1
electronic information service, 4-2
electronic quote service, 4-2
electronic support service, 4-2
electrostatic discharge. See ESD
error messages, C-1
ESD, ix
external devices
connecting, 1-9
F
fax
troubleshooting, 2-18
FCC notice
fax branding, D-4
modem information, D-3
floppy drive
See diskette drive
G
getting help, 4-1
grounding procedure, ix
H
hard-disk drive
installing, 1-4
preventing damage, 1-4
preventing data loss, 1-4
removing, 1-4
repackaging, 1-6
returning to Dell, 1-5
troubleshooting, 2-15
hardware conflicts
troubleshooting, 2-15
help tools
Internet, 4-2
list of, 4-1
hibernate file
about, 3-2
create, 3-4
delete, 3-3
enable support, 3-4
view file information, 3-4
I
infrared port
configuring, 2-16
troubleshooting, 2-16
Intel SpeedStep
installing (Windows 2000), 3-15
installing (Windows 98), 3-10
international access codes
about, 4-8
instructions for using, 4-7
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							support.dell.comIndex 3
Internet connection
troubleshooting, 2-18
Internet help tools, 4-2
IR port
See infrared port
K
keyboard
troubleshooting, 2-15
M
Macrovision, E-8
media bay
swapping devices, 1-2
memory
192-MB modules, 1-6
confirming configuration, 1-9
installing module, 1-6
removing module, 1-7
troubleshooting, 2-17
modem
troubleshooting, 2-18
monitor
troubleshooting, 2-14
mouse
troubleshooting, 2-19
O
operating system
installing, 3-1
optional upgrades, 1-1
order problems, 4-3
order status system, 4-3
P
PC Cards
troubleshooting, 2-18
PhoenixBIOS Setup Utility
See system setup program
popup.ocx, 3-17
port replicator, 1-9
product information, 4-4
Q
Quiet Boot, 2-1
R
regulatory notices, D-1
restarting the computer, 2-10
return policy, E-7
returning items
for credit, 4-4
for repair, 4-4
under warranty, 4-4
S
safety instructions
ESD prevention, ix
general, v
working inside your computer, ix
save-to-disk suspend file
See hibernate file
service tag sequence, 4-5
shielded signal cables, D-2
Softex BayManager
installing (Windows 98), 3-7
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							4 Dell Inspiron 5000 Reference and Troubleshooting Guide
software
installing drivers (Windows 2000), 3-11
installing drivers (Windows 98), 3-5
installing DVD decoder (Windows 
2000), 3-14
installing DVD decoder (Windows 98), 
3-9
installing system, 3-1
troubleshooting, 2-19
specifications
AC adapter, A-5
audio, A-3
battery, A-4
bus architecture, A-1
chip set, A-1
connectors, A-2
display, A-3
environmental, A-6
keyboard, A-4
memory, A-2
microprocessor, A-1
PC Card, A-2
touch pad, A-4
video, A-3
SpeedStep utility, 3-10, 3-15
support
AutoTech service, 4-2
electronic information service, 4-2
electronic quote service, 4-2
electronic support service, 4-2
Internet addresses, 4-2
TechFax Service, 4-3
technical, 4-1
system Help
downloading, 3-17
installing, 3-16
system messages, C-1
system setup program
accessing, B-1
boot menu, B-7
exit menu, B-8
keyboard commands, B-2
main menu, B-3system setup program (continued)
menus, B-1
power menu, B-6
security menu, B-5
system devices menu, B-4
T
TechFax service, 4-3
technical support
about, 4-1, 4-3
Inspiron 5000 toll-free number (U.S. 
only), 4-19
toll-free numbers, 4-7
touch pad
driver (Windows 2000), 3-13
driver (Windows 98), 3-6
troubleshooting, 2-19
troubleshooting
audio, 2-13
basic, 2-1
CD-ROM drive, 2-13
checking connections, 2-2
diskette drive, 2-13
display, 2-14
DVD-ROM drive, 2-13
environmental factors, 2-2
fax, 2-18
hard-disk drive, 2-15
hardware conflicts, 2-15
infrared port, 2-16
Internet connection, 2-18
Internet tools, 4-2
keyboard, 2-15
memory, 2-17
modem, 2-18
monitor, 2-14
mouse, 2-19
PC Cards, 2-18
power source, 2-3
software, 2-19
television connection, 2-20
touch pad, 2-19
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							support.dell.comIndex 5
V
video
driver (Windows 2000), 3-12
driver (Windows 98), 3-6
troubleshooting, 2-14
W
warranty information, E-1
wet computer
drying out, 2-10
World Wide Web help tools, 4-2
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							6 Dell Inspiron 5000 Reference and Troubleshooting Guide
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