Dell B 2360 Printer Manual

							ActionYesNo
Step 5
Replace the imaging unit, and then resend the print job.
Do streaked vertical lines appear on prints?Contact 
technical
support or your Dell
printer dealer.The problem is solved.
Horizontal voids appear on prints
Leading edge
Trailing edge
ActionYesNo
Step 1
aMake sure your software program is using a correct fill pattern.
bResend the print job.
Do horizontal voids appear on prints?Go to step 2. The problem is solved.
Step 2
aLoad the specified tray or feeder with a recommended type of paper.
bResend the print job.
Do horizontal voids appear on prints?Go to step 3. The problem is solved.
Step 3
aRedistribute the toner in the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
2Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3Reinstall the imaging unit, and then the cartridge.
bResend the print job.
Do horizontal voids appear on prints?Go to step 4. The problem is solved.
Step 4
Replace the imaging unit, and then resend the print job.
Do horizontal voids appear on prints?Contact 
technical
support.The problem is solved.
Troubleshooting141 
						

							Vertical voids appear on prints
Leading edge
Trailing edge
ActionYesNo
Step 1
aMake sure your software program is using a correct fill pattern.
bResend the print job.
Do vertical voids appear on prints?Go to step 2. The problem is solved.
Step 2
aFrom the printer control panel, set the paper type and weight in the
Paper menu to match the paper loaded in the tray.
bResend the print job.
Do vertical voids appear on prints?Go to step 3. The problem is solved.
Step 3
Check if you are using a recommended type of paper.
aLoad the indicated tray or feeder with a recommended type of paper.
bResend the print job.
Do vertical voids appear on prints?Go to step 4. The problem is solved.
Step 4
aRedistribute the toner in the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
2Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3Reinstall the imaging unit, and then the cartridge.
bResend the print job.
Do vertical voids appear on prints?Contact 
technical
support.
Note: The laser
scanning unit may be
defective.The problem is solved.
Troubleshooting142 
						

							Toner specks appear on prints
ActionYesNo
Replace the imaging unit, and then resend the print job.
Do toner specks appear on prints?Contact 
technical
support.The problem is solved.
Toner rubs off
Leading edge
Trailing edge
ABC
DEF
ActionYesNo
Step 1
From the Paper menu on the printer control panel, check the paper type,
texture, and weight.
Do the paper type, texture, and weight match the paper loaded in the
tray?Go to step 2. Specify the paper type,
texture, and weight
from the tray settings
to match the paper
loaded in the tray.
Step 2
Resend the print job.
Does the toner still rub off?Contact 
technical
support or your Dell
printer dealer.The problem is solved.
Uneven print density
ActionYesNo
Replace the imaging unit, and then resend the print job.
Is the print density uneven?Contact 
technical
support.The problem is solved.
Troubleshooting143 
						

							Embedded Web Server does not open
ActionYesNo
Step 1
aTurn on the printer.
bOpen a Web browser, and then type the printer IP address.
cPress Enter.
Does the Embedded Web Server open?The problem is solved. Go to step 2.
Step 2
Make sure the printer IP address is correct.
aView the printer IP address:
From the TCP/IP section in the Network/Ports menu
By printing a network setup page or menu settings page, and then
finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated
by periods, such as 123.123.123.123.
bOpen a Web browser, and then type the IP address.
Note: Depending on the network settings, you may need to type
“https://” instead of “http://” before the printer IP address
to access the Embedded Web Server.
cPress Enter.
Does the Embedded Web Server open?The problem is solved. Go to step 3.
Step 3
Check if the network is working.
aPrint a network setup page.
bCheck the first section of the network setup page and confirm that the
status is Connected.
Note: If the status is Not Connected, then the connection may be
intermittent, or the network cable may be defective. Contact your
system support person for a solution, and then print another
network setup page.
cOpen a Web browser, and then type the printer IP address.
dPress Enter.
Does the Embedded Web Server open?The problem is solved. Go to step 4.
Step 4
Check if the cable connections to the printer and print server are secure.
aConnect the cables properly. For more information, see the setup
documentation that came with the printer.
bOpen a Web browser, and then type the printer IP address.
cPress Enter.
Does the Embedded Web Server open?The problem is solved. Go to step 5.
Troubleshooting144 
						

							ActionYesNo
Step 5
Temporarily disable the Web proxy servers.
Proxy servers may block or restrict you from accessing certain Web
sites including the Embedded Web Server.
Does the Embedded Web Server open?The problem is solved. Contact your system
support person.
Contacting technical support
When you call technical support, describe the problem you are experiencing, the message on the printer display, and
the troubleshooting steps you have already taken to find a solution.
You need to know your printer model type and the service tag number or express service code. For more information,
see the label on the inside top front cover or at the back of the printer. The service tag number is also listed on the
menu settings page.
For more information, check the Dell support Web site at 
www.dell.com/support/printers. Troubleshooting145 
						

							Appendix
Dell Technical Support Policy
Technician‑assisted technical support requires the cooperation and participation of the customer in the troubleshooting
process and provides for restoration of the Operating System, application software and hardware drivers to the original
default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all
Dell‑installed hardware. In addition to this technician assisted technical support, online technical support is available
at Dell Support. Additional technical support options may be available for purchase.
Dell provides limited technical support for the printer and any Dell‑installed software and peripherals. Support for
third‑party software and peripherals is provided by the original manufacturer, including those purchased and/or
installed through Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration (CFI/DellPlus).
Contacting Dell
You can access Dell Support at www.dell.com/support/printers.
You can contact Dell electronically using the following addresses:
World Wide Web
www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only)
www.dell.com/jp/ (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la/ (Latin American and Caribbean countries)
www.dell.ca (Canada only)
Anonymous file transfer protocol (FTP)
ftp.dell.com
Log in as user: anonymous, and use your email address as your password.
Electronic Support Service
[email protected]
[email protected]
[email protected] (Latin America and Caribbean countries only)
[email protected] (Asian/Pacific countries only)
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
Electronic Quote Service
[email protected] (Asian/Pacific countries only)
[email protected] (Canada only) Appendix146 
						

							Warranty and Return Policy
Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new
in accordance with industry‑standard practices. For information about the Dell warranty for your printer, refer to the
Product Information Guide. Appendix147 
						

							Index
A
accessing Status Monitor Center  93
accessing the controller board  14
accessing the remote control panel 
Embedded Web Server  93
Active NIC menu  59
adding hardware options 
print driver  20
adjusting Sleep mode  81
adjusting toner darkness  46
AirPrint 
using  47
AppleTalk menu  63
assigning custom paper types  36
attaching cables  18
available internal options  14
avoiding jams  43
avoiding paper jams  97
B
Bin full. Remove paper.  108
C
cables 
Ethernet  18
parallel  18
USB  18
canceling a print job 
from a computer  48
from the printer control panel  48
Cannot collate large document
[37]  108
Cannot defrag flash memory
[37]  108
cannot open Embedded Web
Server  144
card stock 
loading, multipurpose feeder  32
tips  41
Cartridge low [88.xy]  108
Cartridge nearly low [88.xy]  108
Cartridge very low, [x] estimated
pages remain [88.xy]  108
Change [paper source] to [custom
string]. Load [orientation].  109
Change [paper source] to [custom
type name]. Load [orientation].  109Change [paper source] to [paper
size]. Load [orientation].  109
Change [paper source] to [paper
type] [paper size]. Load
[orientation].  109
checking an unresponsive
printer  116
checking the status of parts and
supplies  86
cleaning 
exterior of the printer  86
cleaning the printer  86
Close front door  109
Complex page may misprint
[39]  109
confidential data 
information on securing  85
configuration information 
wireless network  21
configurations 
printer  9
Configure MP menu  53
configuring 
multiple printers  95
supply notifications, imaging
unit  94
supply notifications, toner
cartridge  94
configuring custom paper types  36
configuring supply notifications  94
connecting to a wireless network 
using Personal Identification
Number (PIN) method  22
using Push Button Configuration
(PBC) method  22
using the Embedded Web
Server  24
conservation settings 
Eco‑Mode  80
Hibernate Timeout  82
Schedule Power Modes  82
Sleep mode  81
contacting technical support  145
control panel, printer 
buttons  11
indicator light  11, 12
Sleep button light  12
using  11controller board 
accessing  14
creating the printer control panel
PIN  96
custom paper type 
assigning  36
configuring  36
Custom Types menu  57
D
Default Source menu  49
Defective flash memory [51]  110
Dell Mobile Print 
using  47
display troubleshooting 
printer display is blank  118
documents, printing 
from Macintosh  46
from Windows  46
E
Eco‑Mode setting  80
Embedded Web Server 
accessing  12
accessing the remote control
panel  93
copying settings to other
printers  95
functions  12
problem accessing  144
using  12
Embedded Web Server—Security:
Administrator’s Guide 
where to find  85
envelopes 
loading, multipurpose feeder  32
tips on using  41
environmental settings 
Eco‑Mode  80
Hibernate Timeout  82
Schedule Power Modes  82
Sleep mode  81
erasing non‑volatile memory  85
erasing volatile memory  85
Ethernet network 
preparing to set up for Ethernet
printing  20
Ethernet port  18 Index148 
						

							Ethernet setup 
preparing for an  20
exterior of the printer 
cleaning  86
F
factory defaults, restoring  95
finding more information about the
printer  7
Finishing menu  73
Flash memory full [52]  110
Flash memory unformatted
[53]  110
font sample list, printing  48
G
green settings 
Eco‑Mode  80
Hibernate Timeout  82
Schedule Power Modes  82
H
hardware options, adding 
print driver  20
Hibernate Timeout 
setting  82
I
imaging unit 
replacing  89
Imaging unit low [84.xy]  110
Imaging unit nearly low [84.xy]  110
Imaging unit very low, [x] estimated
pages remain [84.xy]  110
Insert tray [x]  111
installing 
optional tray  17
installing an optional card  15
installing optional tray  17
installing printer  19
installing software 
Local Printer Settings Utility  19
IPv6 menu  62
J
Jam, front door [20y.xx]  99
Jam, MP feeder [250.xx]  106
Jam, pull tray 1. Push down blue
flap. [23y.xx]  104
Jam, rear door [20y.xx]  102Jam, standard bin [20y.xx]  103
Jam, tray [x] [24y.xx]  106
jams 
accessing  98
avoiding  97
understanding messages  98
jams, clearing 
behind front door  99
behind rear door  102
in duplex area  104
in standard bin  103
in Tray 1  106
in Tray 2  106
Multipurpose feeder  106
L
labels, paper 
tips on using  42
letterhead 
loading, multipurpose feeder  32
tips on using  42
linking trays  35
Load [paper source] with [custom
string] [orientation]  111
Load [paper source] with [custom
type name] [orientation]  111
Load [paper source] with [paper
size] [orientation]  111
Load [paper source] with [paper
type] [paper size] [orientation]  111
Load MP feeder with [custom
string] [orientation]  112
Load MP feeder with [custom type
name] [orientation]  112
Load MP feeder with [paper size]
[orientation]  112
Load MP feeder with [paper type]
[paper size] [orientation]  112
loading 
multipurpose feeder  32
trays  27
loading the optional tray  27
loading the standard tray  27
Local Printer Settings Utility 
installing  19
using  13
lock, security  84
M
managing printer messages  93memory 
types installed on printer  84
Memory full [38]  113
Memory low, no Resource Save
[35]  113
menu settings 
loading on multiple printers  95
menu settings page 
printing  24
menus 
Active NIC  59
AppleTalk  63
Configure MP  53
Custom Types  57
Default Source  49
Finishing  73
in Local Printer Settings Utility  13
IPv6  62
list of  49
Network [x]  59
Network Card  60
Network Reports  60
Paper Loading  56
Paper Size/Type  50
Paper Texture  53
Paper Weight  55
PCL Emul  77
PostScript  76
Quality  75
Reports  58
Security Audit Log  66
Set Date and Time  67
Setup  72
SMTP Setup menu  65
Standard Network  59
Standard USB  64
Substitute Size  53
TCP/IP  61
Universal Setup  57
Utilities  76
Wireless  63
XPS  76
menus list  49
mobile device 
printing from  47
moving the printer  8, 92
multipurpose feeder 
loading  32N
Network [x] menu  59
Network Card menu  60 Index149 
						

							Network error, port [x] [54]  113
Network error, standard port
[54]  113
Network Reports menu  60
network setup page 
printing  25
Non‑Dell [supply type], see User’s
Guide [33.xy]  113
non‑volatile memory  84
erasing  85
number of remaining pages 
estimate  87
O
optional card 
installing  15
optional tray 
installing  17
loading  27
options 
memory cards  14
ordering supplies 
using Printer Home  87
P
paper 
characteristics  38
letterhead  39
loading, multipurpose feeder  32
preprinted forms  39
recycled  40
selecting  39
storing  43
unacceptable  39, 40
Universal size setting  26
paper feed troubleshooting 
message remains after jam is
cleared  121
paper jams 
avoiding  97
paper jams, clearing 
behind front door  99
behind rear door  102
in duplex area  104
in standard bin  103
in Tray 1  106
in Tray 2  106
Multipurpose feeder  106
Paper Loading menu  56paper messages 
Jam, pull tray 1. Push down blue
flap. [23y.xx]  104
paper size 
setting  26
Paper Size/Type menu  50
paper sizes 
supported by the printer  43
paper stop, using  27
Paper Texture menu  53
Paper too short [34]  114
paper type 
setting  26
paper types 
duplex support  44
supported by printer  44
where to load  44
Paper Weight menu  55
parallel port  18
Parallel port disabled [56]  114
parts 
checking status  86
PCL Emul menu  77
Personal Identification Number
method 
using  22
PostScript menu  76
preparing to set up the printer on
an Ethernet network  20
print driver 
hardware options, adding  20
print irregularities  133
print job 
canceling from the printer control
panel  48
canceling, from computer  48
print quality troubleshooting 
blank pages  127
characters have jagged edges  126
clipped pages or images  128
gray background on prints  130
horizontal voids appear on
prints  141
print irregularities  133
print is too dark  134
print is too light  136
printer is printing solid black
pages  138
repeating print defects appear on
prints  134
shadow images appear on
prints  129skewed print  137
streaked horizontal lines appear
on prints  139
streaked vertical lines  140
toner rubs off  143
toner specks appear on prints  143
transparency print quality is
poor  138
uneven print density  143
white streaks  142
print troubleshooting 
incorrect characters print  125
incorrect margins on prints  131
jammed pages are not
reprinted  121
job prints from wrong tray  124
job prints on wrong paper  124
jobs do not print  122
Large jobs do not collate  125
paper curl  132
paper frequently jams  120
print job takes longer than
expected  123
printing slows down  123
tray linking does not work  125
unexpected page breaks
occur  126
printer  19
configurations  9
minimum clearances  8
moving  8, 92
selecting a location  8
shipping  92
printer configurations 
basic model  9
configured model  9
printer control panel 
buttons  11
factory defaults, restoring  95
indicator light  11, 12
Sleep button light  12
using  11
printer control panel PIN 
creating  96
printer information 
where to find  7
printer is printing blank pages  127
printer messages 
Bin full. Remove paper.  108
Cannot collate large document
[37]  108 Index150