Dell B 2360 Printer Manual

							Insert tray [x]
Insert the indicated tray into the printer.
Load [paper source] with [custom type name] [orientation]
Try one or more of the following:
Load the tray or feeder with the correct size and type of paper.
From the printer control panel, press  to clear the message and continue printing.
Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray. If the
printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper
source.
Cancel the current job.
Load [paper source] with [custom string] [orientation]
Try one or more of the following:
Load the indicated tray or feeder with the correct size and type of paper.
From the printer control panel, press  to clear the message and continue printing.
Note: If the printer finds a tray that has the correct paper type and size, then it feeds from that tray. If the
printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper
source.
Cancel the current job.
Load [paper source] with [paper size] [orientation]
Try one or more of the following:
Load the tray or feeder with the correct size of paper.
From the printer control panel, press  to clear the message and continue printing.
Note: If the printer finds a tray that has the correct paper size, then it feeds from that tray. If the printer cannot
find a tray that has the correct size of paper, then it prints from the default paper source.
Cancel the current job.
Load [paper source] with [paper type] [paper size] [orientation]
Try one or more of the following:
Load the tray or feeder with the correct size and type of paper.
From the printer control panel, press  to clear the message and continue printing.
Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray. If the
printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper
source. Troubleshooting111 
						

							Cancel the current job.
Load MP feeder with [custom type name] [orientation]
Try one or more of the following:
Load the feeder with the correct size and type of paper.
From the printer control panel, press  to clear the message and continue printing.
Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from
an automatically selected tray.
Cancel the current job.
Load MP feeder with [custom string] [orientation]
Try one or more of the following:
Load the feeder with the correct size and type of paper.
From the printer control panel, press  to clear the message and continue printing.
Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from
an automatically selected tray.
Cancel the current job.
Load MP feeder with [paper size] [orientation]
Try one or more of the following:
Load the feeder with the correct size of paper.
From the printer control panel, press  to clear the message and continue printing.
Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from
an automatically selected tray.
Cancel the current job.
Load MP feeder with [paper type] [paper size] [orientation]
Try one or more of the following:
Load the feeder with the correct size and type of paper.
From the printer control panel, press  to clear the message and continue printing.
Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from
an automatically selected tray.
Cancel the current job. Troubleshooting112 
						

							Memory full [38]
Try one or more of the following:
From the printer control panel, press  to clear the message.
Decrease the resolution setting.
Install additional printer memory.
Memory low, no Resource Save [35]
Try one or more of the following:
From the printer control panel, press  to disable Resource Save, clear the message, and continue printing.
Install additional printer memory.
Network error, port [x] [54]
Try one or more of the following:
From the printer control panel, press  to clear the message and continue printing.
Unplug the router, wait for 30 seconds, and then plug it back again.
Turn off the printer, wait for about 10 seconds, and then turn the printer back on.
Update the network firmware in the printer or the print server. For more information, contact technical support.
Network error, standard port [54]
Try one or more of the following:
From the printer control panel, press  to clear the message and continue printing.
Unplug the router, wait for 30 seconds, and then plug it back again.
Turn off the printer, wait for about 10 seconds, and then turn the printer back on.
Update the network firmware in the printer or the print server. For more information, contact technical support.
Non‑Dell [supply type], see User’s Guide [33.xy]
Note: The supply type can either be a toner cartridge or imaging unit.
The printer has detected a non‑Dell supply or part installed in the printer.
Your Dell printer is designed to function best with genuine Dell supplies and parts. Use of third-party supplies or parts
may affect the performance, reliability, or life of the printer and its imaging components.
All life indicators are designed to function with Dell supplies and parts, and may deliver unpredictable results if third-
party supplies or parts are used. Imaging component usage beyond the intended life may damage your Dell printer or
associated components. 
Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage. Damage caused by
the use of third-party supplies or parts are not covered by the warranty. Troubleshooting113 
						

							To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer,
press 
 and  on the printer control panel simultaneously for 15 seconds to clear the message and continue
printing.
If you do not wish to accept these risks, then remove the third-party supply or part from your printer, and then install
a genuine Dell supply or part.
Note: For the list of supported supplies, see the “Ordering supplies” section of the Users Guide or visit
www.dell.com/printers.
Paper too short [34]
Try one or more of the following:
Load the correct size of paper in the tray.
From the printer control panel, press  to clear the message and print using a different tray.
Check the tray length and width guides and make sure the paper is loaded properly in the tray.
Make sure the correct paper size and type are specified in Print Properties or in the Print dialog.
Make sure the paper size and type settings are specified in the Paper menu on the printer control panel.
Make sure the paper size is correctly set. For example, if the MP Feeder Size is set to Universal, then make sure the
paper is large enough for the data being printed.
Cancel the print job.
Parallel port disabled [56]
Try one or more of the following:
From the printer control panel, press  to clear the message and continue printing.
Note: The printer discards any data received through the parallel port.
From the printer control panel, set Parallel Buffer to Auto.
Printer restart. Check last job.
Press  on the printer control panel to clear the message and continue printing.
For more information, visit 
www.dell.com/support/printers or contact technical support.
Rear USB port disabled [56]
Try one or more of the following:
From the printer control panel, press  to clear the message and continue printing.
Note: The printer discards any data received through the USB port.
From the printer control panel, set USB Buffer to Auto. Troubleshooting114 
						

							Replace cartridge, 0 estimated pages remain [88.xy]
Replace the toner cartridge to clear the message and continue printing. For more information, see the instruction sheet
that came with the supply or see the “Replacing supplies” section of the User’s Guide.
Note: If you do not have a replacement cartridge, then visit our Web site or contact the place where you purchased
the printer.
Replace cartridge, printer region mismatch [42.xy]
Install a suitable toner cartridge.
Replace imaging unit, 0 estimated pages remain [84.xy]
Replace the imaging unit to clear the message and continue printing. For more information, see the instruction sheet
that came with the supply or see the “Replacing supplies” section of the User’s Guide.
Note: If you do not have a replacement imaging unit, then visit our Web site or contact the place where you
purchased the printer.
Reinstall missing or unresponsive cartridge [31.xy]
Try one or more of the following:
Check if the toner cartridge is missing. If missing, install the toner cartridge.
For information on installing the cartridge, see the “Replacing supplies” section of the User’s Guide.
If the toner cartridge is installed, then remove the unresponsive toner cartridge, and then reinstall it.
Note: If the message appears after reinstalling the supply, then the cartridge is defective. Replace the toner
cartridge.
Reinstall missing or unresponsive imaging unit [31.xy]
Try one or more of the following:
Check if the imaging unit is missing. If missing, install the imaging unit.
For information on installing the imaging unit, see the “Replacing supplies” section of the User’s Guide.
If the imaging unit is installed, then remove the unresponsive imaging unit, and then reinstall it.
Note: If the message appears after reinstalling the supply, then the imaging unit is defective. Replace the
imaging unit.
Replace unsupported cartridge [32.xy]
Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more
information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s
Guide.
Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or
visit our Web site. Troubleshooting115 
						

							Replace unsupported imaging unit [32.xy]
Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more
information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s
Guide.
Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or
visit our Web site.
Too many trays. Remove some. [58]
1Turn off the printer.
2Unplug the power cord from the electrical outlet.
3Remove the extra trays.
4Connect the power cord to the electrical outlet.
5Turn the printer back on.
Solving printer problems
“Basic printer problems” on page 116
“Option problems” on page 118
“Paper feed problems” on page 120
Basic printer problems
The printer is not responding
ActionYesNo
Step 1
Make sure the printer is turned on.
Is the printer turned on?Go to step 2. Turn on the printer.
Step 2
Check if the printer is in Sleep mode or Hibernate mode.
Is the printer in Sleep mode or Hibernate mode?Press the Sleep button
to wake the printer
from Sleep mode or
Hibernate mode.Go to step 3.
Step 3
Check if one end of the power cord is plugged into the printer and the
other to a properly grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?Go to step 4. Plug one end of the
power cord into the
printer and the other to
a properly grounded
electrical outlet.
Troubleshooting116 
						

							ActionYesNo
Step 4
Check other electrical equipment plugged into the electrical outlet.
Does other electrical equipment work?Unplug the other
electrical equipment,
and then turn on the
printer. If the printer
does not work, then
reconnect the other
electrical equipment.Go to step 5.
Step 5
Check if the cables connecting the printer and the computer are inserted
in the correct ports.
Are the cables inserted in the correct ports?Go  to  step  6. Make sure to match the
following:
The USB symbol on
the cable with the
USB symbol on the
printer
The appropriate
Ethernet cable with
the Ethernet port
Step 6
Make sure the electrical outlet is not turned off by a switch or breaker.
Is the electrical outlet turned off by a switch or breaker?Turn on the switch or
reset the breaker.Go to step 7.
Step 7
Check if the printer is plugged into any surge protectors, uninterruptible
power supplies, or extension cords.
Is the printer plugged into any surge protectors, uninterruptible power
supplies, or extension cords?Connect the printer
power cord directly to
a properly grounded
electrical outlet.Go to step 8.
Step 8
Check if one end of the printer cable is plugged into a port on the printer
and the other to the computer, print server, option, or other network
device.
Is the printer cable securely attached to the printer and the computer,
print server, option, or other network device?Go to step 9. Connect the printer
cable securely to the
printer and the
computer, print server,
option, or other
network device.
Step 9
Make sure to install all hardware options properly and remove any packing
material.
Are all hardware options properly installed and all packing material
removed?Go to step 10. Turn off the printer,
remove all packing
materials, then
reinstall the hardware
options, and then turn
on the printer.
Step 10
Check if you have selected the correct port settings in the printer driver.
Are the port settings correct?Go to step 11. Use correct printer
driver settings.
Troubleshooting117 
						

							ActionYesNo
Step 11
Check the installed printer driver.
Is the correct printer driver installed?Go to step 12. Install the correct
printer driver.
Step 12
Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
Is the printer working?The problem is solved. Contact 
technical
support.
Printer display is blank
ActionYesNo
Step 1
Press the Sleep button on the printer control panel.
Does Ready appear on the printer display?The problem is solved. Go to step 2.
Step 2
Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
Do Please wait and Ready appear on the printer display?The problem is solved. Turn off the printer,
and then contact
technical support.
Option problems
Cannot detect internal option
ActionYesNo
Step 1
Turn off the printer, then wait for about 10 seconds, and then turn on the
printer.
Does the internal option operate correctly?The problem is solved. Go to step 2.
Step 2
Check if the internal option is properly installed in the controller board.
aTurn off the printer using the power switch, and then unplug the power
cord from the electrical outlet.
bMake sure the internal option is installed in the appropriate connector
in the controller board.
cConnect the power cord to the printer, then to a properly grounded
electrical outlet, and then turn on the printer.
Is the internal option properly installed in the controller board?Go to step 3. Connect the internal
option to the controller
board.
Troubleshooting118 
						

							ActionYesNo
Step 3
Print a menu settings page, and then check to see if the internal option is
listed in the Installed Features list.
Is the internal option listed in the menu settings page?Go to step 4. Reinstall the internal
option.
Step 4
aCheck if the internal option is selected.
It may be necessary to manually add the internal option in the printer
driver to make it available for print jobs. For more information, see
“Adding available options in the print driver” on page 20.
bResend the print job.
Does the internal option operate correctly?The problem is solved. Contact 
technical
support.
Tray problems
ActionYesNo
Step 1
aOpen the tray and do one or more of the following:
Check for paper jams or misfeeds.
Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
If you are printing on custom‑size paper, then make sure that the
paper guides rest against the edges of the paper.
Make sure the paper is below the maximum paper fill indicator.
Make sure paper lies flat in the tray.
bCheck if the tray closes properly.
Is the tray working?The problem is solved. Go to step 2.
Step 2
aTurn off the printer, then wait about 10 seconds, and then turn the
printer back on.
bResend the print job.
Is the tray working?The problem is solved. Go to step 3.
Step 3
Check if the tray is installed and recognized by the printer.
Print a menu settings page, and then check if the tray is listed in the
Installed Features list.
Is the tray listed in the menu settings page?Go to step 4. Reinstall the tray. For
more information, see
the setup
documentation that
came with the tray.
Troubleshooting119 
						

							ActionYesNo
Step 4
Check if the tray is available in the printer driver.
Note: If necessary, manually add the tray in the printer driver to make it
available for print jobs. For more information, see 
“Adding available
options in the print driver” on page 20.
Is the tray available in the printer driver?Go to step 5. Manually add the tray
in the printer driver.
Step 5
Check if the option is selected.
aFrom the application you are using, select the option. For Mac OS X
version 9 users, make sure the printer is set up in Chooser.
bResend the print job.
Is the tray working?The problem is solved. Contact 
technical
support.
Paper feed problems
Paper frequently jams
ActionYesNo
Step 1
aPull out the tray, and then do one or more of the following:
Make sure paper lies flat in the tray.
Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
Check if the paper guides are aligned against the edges of the
paper.
Make sure the paper is below the maximum paper fill indicator.
Check if you are printing on a recommended paper size and type.
bInsert the tray properly.
If jam recovery is enabled, then the print jobs will reprint
automatically.
Do paper jams still occur frequently?Go to step 2. The problem is solved.
Step 2
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
bResend the print job.
Do paper jams still occur frequently?Go to step 3. The problem is solved.
Troubleshooting120