Dell B 2360 Printer Manual

							ActionYesNo
Step 2
Reinstall the imaging unit and the toner cartridge.
aRemove the toner cartridge.
bRemove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to light
can cause print quality problems.
cInstall the imaging unit, and then the cartridge.
dResend the print job.
Did the gray background disappear from the prints?The problem is solved. Go to step 3.
Step 3
Replace the imaging unit, and then resend the print job.
Did the gray background disappear from the prints?The problem is solved. Contact 
technical
support.
Incorrect margins on prints
ABCD
ABCD
ABCD
ActionYesNo
Step 1
aMove the width and length guides in the tray to the correct positions
for the paper size loaded.
bResend the print job.
Are the margins correct?The problem is solved. Go to step 2.
Step 2
From the printer control panel, set the paper size in the Paper menu to
match the paper loaded in the tray.
Does the paper size match the paper loaded in the tray?Go to step 3. Do one or more of the
following:
Specify the paper
size from the tray
settings to match
the paper loaded in
the tray.
Change the paper
loaded in the tray
to match the paper
size specified in the
tray settings.
Troubleshooting131 
						

							ActionYesNo
Step 3
aDepending on your operating system, specify the paper size from
Printing Preferences or from the Print dialog.
bResend the print job.
Are the margins correct?The problem is solved. Contact 
technical
support.
Paper curl
ActionYesNo
Step 1
Move the width and length guides in the tray to the correct positions for
the size of the paper loaded.
Are the width and length guides positioned correctly?Go to step 2. Adjust the width and
length guides.
Step 2
From the printer control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
Do the paper type and weight match the type and weight of the paper in
the tray?Go to step 3. Specify the paper type
and weight from the
tray settings to match
the paper loaded in the
tray.
Step 3
aDepending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
bResend the print job.
Is the paper still curled?Go to step 4. The problem is solved.
Step 4
aRemove the paper from the tray, and then turn it over.
bResend the print job.
Is the paper still curled?Go to step 5. The problem is solved.
Step 5
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
bResend the print job.
Is the paper still curled?Contact 
technical
support.The problem is solved.
Troubleshooting132 
						

							Print irregularities
))ABCDE
ABCDE ABCDE
Leading edge
Trailing edge
ActionYesNo
Step 1
aMove the width and length guides in the tray to the correct positions
for the size of the paper loaded in the tray.
bResend the print job.
Do print irregularities still appear?Go to step 2. The problem is solved.
Step 2
From the printer control panel, set the paper size and type in the Paper
menu to match the paper loaded in the tray.
Do the printer settings match the type and weight of the paper loaded in
the tray?Go to step 3. Specify the paper size
and type from the tray
settings to match the
paper loaded in the
tray.
Step 3
aDepending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
bResend the print job.
Do print irregularities still appear?Go to step 4. The problem is solved.
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?From the printer
control panel, set the
paper texture in the
Paper menu to match
the paper loaded in the
tray.Go to step 5.
Step 5
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
bResend the print job.
Do print irregularities still appear?Go to step 6. The problem is solved.
Step 6
Replace the imaging unit, and then resend the print job.
Do print irregularities still appear?Contact 
technical
support or your Dell
printer dealer.The problem is solved.
Troubleshooting133 
						

							Repeating defects appear on prints
ActionYesNo
Step 1
Measure the distance between the defects.
Check for a distance between the defects that equals:
97 mm (3.82 in.)
47 mm (1.85 in.)
38 mm (1.5 in.)
Is the distance between defects equal to one of the listed measurements?Go to step 2.
1Check if the
distance between
the defects equal
to 80 mm (3.15 in.)
2Take note of the
distance, and then
contact 
technical
support or your
Dell printer dealer.
Step 2
Replace the imaging unit, and then resend the print job.
Do the repeating defects still appear?Contact 
technical
support or your Dell
printer dealer.The problem is solved.
Print is too dark
ActionYesNo
Step 1
aFrom the Quality menu on the printer control panel, reduce the toner
darkness.
Note: 8 is the factory default setting.
bResend the print job.
Is the print still too dark?Go to step 2. The problem is solved.
Troubleshooting134 
						

							ActionYesNo
Step 2
aFrom the printer control panel, set the paper type, texture and weight
in the Paper menu to match the paper loaded in the tray.
bResend the print job.
Is the tray set to the type, texture, and weight of the paper loaded?Go to step 3. Do one or more of the
following:
Specify the paper
type, texture, and
weight from the
tray settings to
match the paper
loaded in the tray.
Change the paper
loaded in the tray
to match the paper
type, texture and
weight specified in
the tray settings.
Step 3
aDepending on your operating system, specify the paper type, texture
and weight from Printing Preferences or from the Print dialog.
bResend the print job.
Is the print still too dark?Go to step 4. The problem is solved.
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?From the printer
control panel, change
the texture settings in
the Paper Texture
menu to match the
paper you are printing
on.Go to step 5.
Step 5
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
bResend the print job.
Is the print still too dark?Go to step 6. The problem is solved.
Step 6
Replace the imaging unit, and then resend the print job.
Is the print still too dark?Contact 
technical
support.The problem is solved.
Troubleshooting135 
						

							Print is too light
ActionYesNo
Step 1
aFrom the Quality menu on the printer control panel, increase the toner
darkness.
Note: 8 is the factory default setting.
bResend the print job.
Is the print still too light?Go to step 2. The problem is solved.
Step 2
From the printer control panel, set the paper type, texture, and weight in
the Paper menu to match the paper loaded in the tray.
Is the tray set to the type, texture, and weight of the paper loaded?Go to step 3. Change the paper type,
texture, and weight to
match the paper
loaded in the tray.
Step 3
aDepending on your operating system, specify the paper type, texture,
and weight from Printing Preferences or from the Print dialog.
bResend the print job.
Is the print still too light?Go to step 4. The problem is solved.
Step 4
Make sure that the paper has no texture or rough finishes.
Are you printing on textured or rough paper?From the printer
control panel, change
the texture settings in
the Paper Texture
menu to match the
paper you are printing
on.Go to step 5.
Step 5
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
bResend the print job.
Is the print still too light?Go to step 6. The problem is solved.
Troubleshooting136 
						

							ActionYesNo
Step 6
aRedistribute the toner in the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
2Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3Install the imaging unit, and then the cartridge.
bResend the print job.
Is the print still too light?Go to step 7. The problem is solved.
Step 7
Replace the imaging unit, and then resend the print job.
Is the print still too light?Contact 
technical
support.The problem is solved.
Skewed print
))ABCDE
ABCDEABCDE
ActionYesNo
Step 1
aMove the width and length guides in the tray to the correct positions
for the size of the paper loaded.
bResend the print job.
Is the print still skewed?Go to step 2. The problem is solved.
Step 2
aCheck if you are printing on a paper that is supported by the tray.
bResend the print job.
Is the print still skewed?Contact 
technical
support.The problem is solved.
Troubleshooting137 
						

							Printer is printing solid black pages
ActionYesNo
Step 1
aReinstall the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2Install the imaging unit, and then the cartridge.
bResend the print job.
Is the printer printing solid black pages?Go to step 2. The problem is solved.
Step 2
Replace the imaging unit, and then resend the print job.
Is the printer printing solid black pages?Contact 
technical
support.The problem is solved.
Transparency print quality is poor
ActionYesNo
Step 1
From the printer control panel, set the paper type in the Paper menu to
match the paper loaded in the tray.
Is the paper type for the tray set to Transparency?Go to step 2. Set the paper type to
Transparency.
Step 2
aCheck if you are using a recommended type of transparency.
bResend the print job.
Is the print quality still poor?Contact 
technical
support.The problem is solved.
Troubleshooting138 
						

							Streaked horizontal lines appear on prints
ABCDE
ABCDE
ABCDE
ActionYesNo
Step 1
aDepending on your operating system, specify the tray or feeder from
Printing Preferences or the Print dialog.
bResend the print job.
Do streaked horizontal lines appear on prints?Go to step 2. The problem is solved.
Step 2
From the printer control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
Do the paper type and weight match the type and weight of the paper in
the tray?Go to step 3. Change the paper type
and weight to match
the paper loaded in the
tray.
Step 3
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
bResend the print job.
Do streaked horizontal lines appear on prints?Go to step 4. The problem is solved.
Step 4
aReinstall the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2Install the imaging unit, and then the cartridge.
bResend the print job.
Do streaked horizontal lines appear on prints?Go to step 5. The problem is solved.
Step 5
Replace the imaging unit, and then resend the print job.
Do streaked horizontal lines appear on prints?Contact 
technical
support.The problem is solved.
Troubleshooting139 
						

							Streaked vertical lines appear on prints
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
ActionYesNo
Step 1
aDepending on your operating system, specify the paper type, texture,
and weight from Printing Preferences or from the Print dialog.
bResend the print job.
Do streaked vertical lines appear on prints?Go to step 2. The problem is solved.
Step 2
From the printer control panel, set the paper texture, type, and weight in
the Paper menu to match the paper loaded in the tray.
Do the paper texture, type, and weight match the paper in the tray?Go to step 3. Do one or more of the
following:
Specify the paper
texture, type, and
weight from the
tray settings to
match the paper
loaded in the tray.
Change the paper
loaded in the tray
to match the paper
texture, type, and
weight specified in
the tray settings.
Step 3
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
bResend the print job.
Do streaked vertical lines appear on prints?Go to step 4. The problem is solved.
Step 4
aReinstall the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2Install the imaging unit, and then the cartridge.
bResend the print job.
Do streaked vertical lines appear on prints?Go to step 5. The problem is solved.
Troubleshooting140