Dell B 2360 Printer Manual

							ActionYesNo
Step 3
aReview the tips on avoiding jams. For more information, see “Avoiding
jams” on page 97.
bFollow the recommendations, and then resend the print job.
Do paper jams still occur frequently?Contact 
technical
support.The problem is solved.
Paper jam message remains after jam is cleared
ActionYesNo
Open front door and remove all trays.
aClear any jammed pages.
Note: Make sure all paper fragments are removed.
bPress  to clear the message and continue printing.
Does the paper jam message remain?Contact 
technical
support.The problem is solved.
Jammed pages are not reprinted
ActionYesNo
aTurn on jam recovery.
1From the printer control panel, navigate to:
 > Settings >  > General Settings >  > Print
Recovery > 
 >Jam Recovery > 
2Press the arrow buttons until On or Auto appears, and then press
.
bResend the pages that did not print.
Were the jammed pages reprinted?The problem is solved. Contact 
technical
support.
Troubleshooting121 
						

							Solving print problems
Printing problems
Print jobs do not print
ActionYesNo
Step 1
aFrom the document you are trying to print, open the Print dialog and
check if you have selected the correct printer.
Note: If the printer is not the default printer, then you must select
the printer for each document that you want to print.
bResend the print job.
Do the jobs print?The problem is solved. Go to step 2.
Step 2
aCheck if the printer is plugged in and turned on, and if Ready appears
on the printer display.
bResend the print job.
Do the jobs print?The problem is solved. Go to step 3.
Step 3
If an error message appears on the printer display, then clear the message.
Note: The printer continues to print after clearing the message.
Do the jobs print?The problem is solved. Go to step 4.
Step 4
aCheck if the ports (USB, serial, or Ethernet) are working and if the
cables are securely connected to the computer and the printer.
Note: For more information, see the setup documentation that
came with the printer.
bResend the print job.
Do the jobs print?The problem is solved. Go to step 5.
Step 5
aTurn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
bResend the print job.
Do the jobs print?The problem is solved. Go to step 6.
Troubleshooting122 
						

							ActionYesNo
Step 6
aRemove, and then reinstall the printer software. For more
information, see 
“Installing the printer” on page 19.
Note: For more information, visit 
www.dell.com/support/printers.
bResend the print job.
Do the jobs print?The problem is solved. Contact 
technical
support.
Printing slows down
Notes:
When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.
The printer speed may be reduced when printing for long periods of time, or printing at elevated temperatures.
The printer speed may also be reduced when the printed output resolution is set to 1,200 dpi.
ActionYesNo
Place letter‑ or A4‑size paper in the tray, and then resend the print job.
Does the print speed increase?The problem is solved. Contact 
technical
support.
Print job takes longer than expected
ActionYesNo
Step 1
Reduce the number and size of fonts, the number and complexity of
images, and the number of pages in the print job, and then resend the
print job.
Does the print job still take long?Go to step 2. The problem is solved.
Step 2
Disable the Page Protect feature.
From the printer control panel, navigate to:
 > Settings >  > General Settings >  > Print Recovery >
 > Page Protect >  > Off > 
Does the print job still take long?Go to step 3. The problem is solved.
Troubleshooting123 
						

							ActionYesNo
Step 3
Change the environmental settings.
From the printer control panel, navigate to:
 > Settings >  > General Settings >  > Eco‑Mode > select
a setting > 
Note: When using the Eco-Mode setting, you may notice a reduction in
performance.
Does the print job still take long?Install additional
printer memory.
For more information,
contact 
technical
support.The problem is solved.
Job prints from the wrong tray or on the wrong paper
ActionYesNo
Step 1
aCheck if you are printing on paper that is supported by the tray.
bResend the print job.
Did the job print from the correct tray or on the correct paper?The problem is solved. Go to step 2.
Step 2
aFrom the Paper menu on the printer control panel, set the paper size
and type to match the paper loaded in the tray.
bResend the print job.
Did the job print from the correct tray or on the correct paper?The problem is solved. Go to step 3.
Step 3
aDepending on your operating system, open Printing Preferences or
the Print dialog, and then specify the paper type.
bResend the print job.
Did the job print from the correct tray or on the correct paper?The problem is solved. Go to step 4.
Step 4
aCheck if the trays are not linked.
bResend the print job.
Did the job print from the correct tray or on the correct paper?The problem is solved. Contact 
technical
support.
Troubleshooting124 
						

							Incorrect characters print
ActionYesNo
Step 1
Make sure the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the printer display, then turn off the
printer, and then turn it back on to deactivate Hex Trace mode.
Is the printer in Hex Trace mode?Deactivate Hex Trace
mode.Go to step 2.
Step 2
aFrom the printer control panel, select Standard Network or
Network [x], and then set SmartSwitch to On.
bResend the print job.
Do incorrect characters print?Contact 
technical
support.The problem is solved.
Tray linking does not work
Note: The trays and the multipurpose feeder do not automatically detect the paper size. You must set the size from
the Paper Size/Type menu.
ActionYesNo
aFrom the printer control panel, set the paper size and type in the Paper
menu to match the paper loaded in the trays to be linked.
Note: The paper size and type must match for trays to be linked.
bResend the print job.
Do the trays link correctly?The problem is solved. Contact 
technical
support.
Large jobs do not collate
ActionYesNo
Step 1
aFrom the Finishing menu on the printer control panel, set Collate to
(1,2,3) (1,2,3).
bResend the print job.
Did the job print and collate correctly?The problem is solved. Go to step 2.
Step 2
aFrom the printer software, set Collate to (1,2,3) (1,2,3).
Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the
setting in the Finishing menu.
bResend the print job.
Did the job print and collate correctly?The problem is solved. Go to step 3.
Troubleshooting125 
						

							ActionYesNo
Step 3
Reduce the complexity of the print job by eliminating the number and size
of fonts, the number and complexity of images, and the number of pages
in the job.
Did the job print and collate correctly?The problem is solved. Contact 
technical
support.
Unexpected page breaks occur
ActionYesNo
Step 1
Adjust the print timeout settings.
aFrom the printer control panel, navigate to:
Settings > General Settings > Timeouts > Print Timeout
bSelect a higher setting and then, depending on your printer model,
select 
 or Submit.
cResend the print job.
Did the file print correctly?The problem is solved. Go to step 2.
Step 2
aCheck the original file for manual page breaks.
bResend the print job.
Did the file print correctly?The problem is solved. Contact 
technical
support.
Print quality problems
Characters have jagged or uneven edges
Troubleshooting126 
						

							ActionYesNo
Step 1
aPrint a font sample list to check if the fonts you are using are supported
by the printer.
1From the printer control panel, navigate to:
 > Reports >  > Print Fonts > 
2Press the arrow buttons until PCL Fonts or PostScript
Fonts appears, and then press 
.
bUse a font that is supported by the printer or install the font that you
want to use. For more information, contact your system support
person.
cResend the print job.
Do prints still contain characters that have jagged or uneven edges?Go to step 2. The problem is solved.
Step 2
aUse a font that is supported by the printer or install the font that you
want to use on your computer. For more information, contact your
system support person.
bResend the print job.
Do prints still contain characters that have jagged or uneven edges?Contact 
technical
support.The problem is solved.
Printer is printing blank pages
Troubleshooting127 
						

							ActionYesNo
Step 1
aCheck if there is packing material left on the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
2Check if the packing material is properly removed from the imaging
unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3Reinstall the imaging unit, and then the cartridge.
bResend the print job.
Is the printer still printing blank pages?Go to step 2. The problem is solved.
Step 2
aRedistribute the toner in the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
2Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3Reinstall the imaging unit, and then the cartridge.
bResend the print job.
Is the printer still printing blank pages?Go to step 3. The problem is solved.
Step 3
Replace the imaging unit, and then resend the print job.
Is the printer still printing blank pages?Contact 
technical
support.The problem is solved.
Clipped pages or images
Leading edge
Trailing edge
ABCDE
ABCDE
ABCDE
Troubleshooting128 
						

							ActionYesNo
Step 1
aMove the width and length guides in the tray to the correct positions
for the paper loaded.
bResend the print job.
Is the page or image clipped?Go to step 2. The problem is solved.
Step 2
From the printer control panel, set the paper size and type in the Paper
menu to match the paper loaded in the tray.
Do the paper size and type match the paper loaded in the tray?Go to step 3. Do one or more of the
following:
Specify the paper
size from the tray
settings to match
the paper loaded in
the tray.
Change the paper
loaded in the tray
to match the paper
size specified in the
tray settings.
Step 3
aDepending on your operating system, specify the paper size from
Printing Preferences or from the Print dialog.
bResend the print job.
Is the page or image clipped?Go to step 4. The problem is solved.
Step 4
aReinstall the imaging unit.
1Remove the toner cartridge.
2Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3Install the imaging unit, and then the cartridge.
bResend the print job.
Is the page or image clipped?Contact 
technical
support.The problem is solved.
Shadow images appear on prints
ABCD
ABCD ABCD
ABCD
Leading edge
Trailing edge
Troubleshooting129 
						

							ActionYesNo
Step 1
Load paper with the correct paper type and weight in the tray.
Is paper with the correct paper type and weight loaded in the tray?Go to step 2. Load paper with the
correct paper type and
weight in the tray.
Step 2
From the printer control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
Is the tray set to the type and weight of the paper loaded?Go to step 3. Change the paper
loaded in the tray to
match the paper type
and weight specified in
the tray settings.
Step 3
aDepending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
bResend the print job.
Do shadow images still appear on prints?Go to step 4. The problem is solved.
Step 4
Replace the imaging unit, and then resend the print job.
Do shadow images still appear on prints?Contact 
technical
support.The problem is solved.
Gray background on prints
ABCDE
ABCDE ABCDE
Leading edge
Trailing edge
ActionYesNo
Step 1
aFrom the Quality Menu on the printer control panel, decrease the
toner darkness.
Note: 8 is the factory default setting.
bResend the print job.
Did the gray background disappear from the prints?The problem is solved. Go to step 2.
Troubleshooting130