Dell 2130cn User Guide
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Part or the entire output is black. Pitched color dots 3 1. Replace the PHD unit. See Replacing the Print Head Device (PHD) Unit and Installing the PHD Unit . 2. After you replace the PHD unit, click Chart Print on the Diagnosis tab. 3. Click the 4 Colors Configuration Chart button. The 4 Colors Configuration Chart is printed. Is the problem recovered? The task is complete. Contact Dell. Action Yes No 1 Ensure Output Color is set to Color (Auto) in the printer driver. 1. On the Graphics tab, ensure that the Output Color is set to Color (Auto) . Is the problem recovered? The task is complete. Go to action 2. 2 Replace the PHD unit if you have a spare. 1. Replace the PHD unit. See Replacing the Print Head Device (PHD) Unit and Installing the PHD Unit . 2. After you replace the PHD unit, click Chart Print on the Diagnosis tab. 3. Click the 4 Colors Configuration Chart button. The 4 Colors Configuration Chart is printed. Is the problem recovered? The task is complete. Contact Dell. Action Yes No 1 Locate the cause of the problem using the Pitch Configuration Chart. 1. Launch the Tool Box, and click Chart Print on the Diagnosis tab. 2. Click the Pitch Configuration Chart button. The Pitch Configuration Chart is printed. 3. Compare the pitch of the color spots on your output with that on the Pitch Configuration Chart, and locate the cause of the problem. Is the cause of the problem located? Proceed to the action corresponding to the location of the problem: l PHD unit - 2a l Fuser - 2b l Main unit of the printer - contact Dell. Contact Dell. 2a Replace the PHD unit if you have a spare. 1. Replace the PHD unit. See Replacing the Print Head Device (PHD) Unit and Installing the PHD Unit . 2. After you replace the PHD unit, click Chart Print on the Diagnosis tab. 3. Click the Pitch Configuration Chart button. The Pitch Configuration Chart is printed. Is the problem recovered? The task is complete. Contact Dell. Replace the fuser if you have a spare. 1. Replace the fuser. See the fuser replacement guide, Replacing the Fuser .
Vertical blanks Ghosting 2b 2. After you replace the fuser, click Chart Print on the Diagnosis tab. 3. Click the Pitch Configuration Chart button. The Pitch Configuration Chart is printed. Is the problem recovered? The task is complete. Contact Dell. Action Yes No 1 Ensure the light path is not covered. 1. Remove the PHD unit, and keep it in the dark place. See Replacing the Print Head Device (PHD) Unit . 2. Check the light path, and then remove the shielding. 3. Reinstall the PHD unit. See Installing the PHD Unit . 4. Launch the Tool Box, and click Chart Print on the Diagnosis tab. 5. Click the Pitch Configuration Chart button. The Pitch Configuration Chart is printed. Is the problem recovered? The task is complete. Go to action 2. 2 Replace the PHD unit if you have a spare. 1. Replace the PHD unit. See Replacing the Print Head Device (PHD) Unit and Installing the PHD Unit . 2. After you replace the PHD unit, click Chart Print on the Diagnosis tab. 3. Click the Pitch Configuration Chart button. The Pitch Configuration Chart is printed. Is the problem recovered? The task is complete. Contact Dell. Action Yes No 1 Locate the cause of the problem using the Ghost Configuration Chart. 1. Launch the Tool Box, and click Chart Print on the Diagnosis tab. 2. Click the Ghost Configuration Chart button. The Ghost Configuration Chart is printed. Is the type of ghosting identified? Proceed to the action corresponding to the type of ghosting. Positive ghost - 2a Negative ghost - 2b Contact Dell. 2a Replace the PHD unit if you have a spare. 1. Replace the PHD unit. See Replacing the Print Head Device (PHD) Unit and Installing the PHD Unit . 2. After you replace the PHD unit, click Chart Print on the Diagnosis tab. 3. Click the Ghost Configuration Chart button. The Ghost Configuration Chart is printed. Is the problem recovered? The task is complete. Contact Dell. 2b If using non - recommended print media, use the print media recommended for the printer. Is the problem recovered? Go to action 3. Go to action 2a. 3 Adjust the transfer bias. 1. On the operator panel, select Admin Menu ® Maintenance ® Adjust BTR . 2. Adjust the setting for the type of print media being used. 3. Launch the Tool Box, and click Chart Print on the Diagnosis tab. 4. Click the Ghost Configuration Chart button. The Ghost Configuration Chart is printed. The task is complete. Contact Dell.
Light fatigue Fog Bead - Carry - Out (BCO) Is the problem recovered? Action Yes No 1 Check the light fatigue pattern using the Pitch Configuration Chart. 1. Launch the Tool Box, and click Chart Print on the Diagnosis tab. 2. Click the Pitch Configuration Chart button. The Pitch Configuration Chart is printed. Does the pattern on the output match with that on the Pitch Configuration Chart? Go to action 2. Contact Dell. 2 Execute the PHD Refresh Mode. 1. Launch the Tool Box, and click Refresh Mode on the Diagnosis tab. 2. After you start the PHD Refresh Mode , click Chart Print on the Diagnosis tab. 3. Click the 4 Colors Configuration Chart button. The 4 Colors Configuration Chart is printed. Is the problem recovered? The task is complete. Go to action 3. 3 Replace the PHD unit if you have a spare. See Replacing the Print Head Device (PHD) Unit and Installing the PHD Unit . Is the problem recovered? The task is complete. Contact Dell. Action Yes No 1 Execute the PHD Refresh Mode. 1. Launch the Tool Box, and click Refresh Mode on the Diagnosis tab. 2. After you start the PHD Refresh Mode , click Chart Print on the Diagnosis tab. 3. Click the 4 Colors Configuration Chart button. The 4 Colors Configuration Chart is printed. Is the problem recovered? The task is complete. Go to action 2. 2 Replace the PHD unit if you have a spare. 1. Replace the PHD unit. See Replacing the Print Head Device (PHD) Unit and Installing the PHD Unit . 2. After you replace the PHD unit, click Chart Print on the Diagnosis tab. 3. Click the 4 Colors Configuration Chart button. The 4 Colors Configuration Chart is printed. Is the problem recovered? The task is complete. Contact Dell.
Jagged characters
Banding
Action
Yes
No
1 If the printer is installed in a high altitude location, set the altitude of the location.
1. Launch the Tool Box, and click Adjust Altitude on the Printer Maintenance tab.
2. Select the value close to the altitude of the location where the printer is installed.
Is them problem recovered? The task is
complete. Go to action
2.
2 Replace the PHD unit if you have a spare. See Replacing the Print Head Device (PHD) Unit and Installing the PHD
Unit .
Is the problem recovered? The task is
complete. Contact Dell.
Action
Yes
No
1 Set Print Mode to High Quality in the printer driver.
1. On the Graphics tab, select High Quality from Print Mode .
Is the problem recovered? The task is
complete. Go to action
2.
2 Enable Bitmap Text Smoothing in the printer driver.
1. On the Advanced tab, set Bitmap Text Smoothing under Items to On .
Is the problem recovered? The task is
complete. Go to action
3.
3 If using a downloaded font, ensure that the font is recommended for the printer, operating system, and the
application being used.
Is the problem recovered? The task is
complete. Contact Dell.
Action
Yes
No
1 Locate the cause of the problem using the MQ Chart.
1. Launch the Tool Box, and click Chart Print on the Diagnosis tab.
2. Click the Pitch Configuration Chart button.
The Pitch Configuration Chart is printed.
Is the cause of the problem located? Proceed to the action corresponding to the location
of the problem:
l PHD unit - 2a
l Fuser - 2b
l Main unit of the printer - contact Dell. Contact
Dell.
Auger mark Creased/stained paper 2a Replace the PHD unit if you have a spare. 1. Replace the PHD unit. See Replacing the Print Head Device (PHD) Unit and Installing the PHD Unit . 2. After you replace the PHD unit, click Chart Print on the Diagnosis tab. 3. Click the Pitch Configuration Chart button. The Pitch Configuration Chart is printed. Is the problem recovered? The task is complete. Contact Dell. 2b Replace the fuser if you have a spare. 1. Replace the fuser. See the fuser replacement guide, Replacing the Fuser . 2. After you replace the fuser, click Chart Print on the Diagnosis tab. 3. Click the Pitch Configuration Chart button. The Pitch Configuration Chart is printed. Is the problem recovered? The task is complete. Contact Dell. Action Yes No 1 Locate the cause of the problem using the Pitch Configuration Chart. 1. Launch the Tool Box, and click Chart Print on the Diagnosis tab. 2. Click the Pitch Configuration Chart button. The Pitch Configuration Chart is printed. Does the output match with the pattern for auger mark? Go to action 2. Contact Dell. 2 Execute the Developer Stir Mode . 1. Launch the Tool Box, and click Developer Stir Mode on the Diagnosis tab. 2. Click the Start button. 3. After you execute the Developer Stir Mode , click Chart Print on the Diagnosis tab. 4. Click the Pitch Configuration Chart button. The Pitch Configuration Chart is printed. Is the problem recovered? The task is complete. Go to action 3. 3 Replace the PHD unit if you have a spare. See Replacing the Print Head Device (PHD) Unit and Installing the PHD Unit . Is the problem recovered? The task is complete. Contact Dell. Action Yes No 1 Verify that the correct print media is being used. See Supported Paper Sizes . If not, use the print media recommended for the printer. Is the problem recovered? The task is complete. If printing on an envelope, go to action 2a. If printing on print media other than envelopes, go to action 2b. If the envelope is 220 mm or longer (C5
Abnormal Noise 2a Check the crease. Is the crease within 30 mm of the four edges of the envelope? This type of crease is considered normal. Your printer is not at fault. or COM10), go to action 3a. If the envelope is shorter than 220 mm (Monarch or DL), go to action 3b. 2b Execute the Paper Wrinkle Check Mode . 1. Launch the Tool Box, and click Paper Wrinkle Check Mode on the Diagnosis tab. 2. Click the Start button. Is the paper wrinkled? Contact Dell. Go to action 3c. 3a Does the envelope have a flap on the long edge? The envelope is C5. Go to action 4a. The envelope is COM - 10. Go to 4b. 3b Load the envelope long edge feed in the standard 250 - sheet tray with the flap open. Is the problem recovered? The task is complete. Go to action 4b. 3c Replace the fuser if you have a spare. See the fuser replacement guide, Replacing the Fuser . Is the problem recovered? The task is complete. Contact Dell. 4a Load the envelope in the standard 250 - sheet tray with the flap open and face down. Is the problem recovered? The task is complete. Go to 4b. 4b Use a different size envelope. Is the problem recovered? The task is complete. Contact Dell. NOTE: Some of the following procedures that use the Tool Box can also be performed using the operator panel or Dell Printer Configuration Web Tool. For information on how to use the operator panel and Dell Configuration Web Tool, see Understanding the Printer Menus and Dell Printer Configuration Web Tool . Action Yes No 1 Locate the cause of the problem by removing the toner cartridges, fuser, and PHD unit. 1. Remove the toner cartridges, fuser, and PHD unit. See Removing the Used Toner Cartridge , Replacing the Print Head Device (PHD) Unit and the fuser replacement guide, Replacing the Fuser . 2. Launch the Tool Box, and click Machine Check on the Diagnosis tab. 3. Select Main Motor Operation Check from the drop - down list box, and click the Start button. 4. Click the Play of Sound button to check the motor sound. Does the noise generated from the printer match with the noise from the Play of Sound button? Contact Dell. Go to action 2. 2 1. On the Machine Check page, select Fuser Motor Operation Check from the drop - down list box, and click the Start button. 2. Click the Play of Sound button to check the motor sound. Does the noise generated from the printer match with the noise from the Play of Sound button? Contact Dell. Go to action 3. 3 1. On the Machine Check page, select Dispense Motor Check (Yellow) , Dispense Motor Check (Magenta) , Dispense Motor Check (Cyan) , or Dispense Motor Check (Black) from the drop - down list box, and click the Start button. 2. Click the Play of Sound button to check the motor sound. 3. Repeat steps 1 and 2 to perform Dispense Motor Check for the rest of the toner cartridges. NOTE: You can perform Dispense Motor Check for CMYK in any order you desire. NOTE: Do not check the operation of the dispense motor repeatedly. Does the noise generated from the printer match with the noise from the Play of Sound button? Contact Dell. Go to action 4. 4 1. Reinstall the fuser. 2. Perform action 3 again. Does the noise generated from the printer match with the noise from the Play of Sound button? Contact Dell. Go to action 5. 5 1. Reinstall the PHD unit. 2. Perform action 3 again. Does the noise generated from the printer match with the noise from the Play of Sound button? Contact Dell. Go to action 6. 6 1. Reinstall the toner cartridges. 2. Perform action 3 again. Does the noise generated from the printer match with the noise from the Play of Sound button? Contact Dell. Contact Dell.
Jam/Alignment Problems
The top and side margins are incorrect.
The color registration is out of alignment.
Misfeed jam NOTE: Some of the following procedures that use the Tool Box can also be performed using the operator panel or Dell Printer Configuration Web Tool.
For information on how to use the operator panel and Dell Configuration Web Tool, see Understanding the Printer Menus and Dell Printer
Configuration Web Tool .
Action
Yes
No
1 Ensure that the margins are set correctly on the application being used.
Is the problem recovered? The task is complete. Contact Dell.
Action
Yes
No
1 Execute auto color registration adjustment.
1. Launch the Tool Box, and click Registration Adjustment on the Printer Maintenance tab.
2. Click Auto Correct under Color Registration Adjustments .
Is the problem recovered? The task is
complete. Go to action
2.
2 Do you have a spare PHD unit? Go to action 3a. Go to action
3b.
3a Replace the PHD unit if you have a spare.
1. Replace the PHD unit. See Replacing the Print Head Device (PHD) Unit and Installing the PHD Unit .
2. On the Registration Adjustment page, click the Color Regi Chart button.
The Color Regi Configuration Chart is printed.
Is the problem recovered? The task is
complete. Contact
Dell.
3b Print the Color Regi Configuration Chart and manually correct the color registration.
1. On the Registration Adjustment page, click the Color Regi Chart button.
The Color Regi Configuration Chart is printed.
2. Identify the offset values from the chart and enter them in Color Registration Adjustment 1 (Lateral) and Color
Registration Adjustment 2 (Process) . See Adjusting Color Registration for details.
3. Click the Apply New Settings button.
4. Click the Color Regi Chart button to print the Color Regi Configuration Chart again.
Is the problem recovered? The task is
complete. Contact
Dell.
Regi jam Exit Jam Ensure the fuser is installed correctly. Action Yes No 1 Ensure that the standard 250 - sheet tray is properly inserted. Is the problem recovered? The task is complete. Proceed to the action corresponding to the type of the print media being used: l Thick - 2a l Thin - 2b l Envelope - 2c If performing manual duplex printing, go to action 2d. If using paper other than the above or if not performing duplex printing, go to action 2e. 2a Use Thick paper that is 216 gsm or less. Is the problem recovered? The task is complete. Go to action 3a. 2b Use Thin paper that is 60 gsm or more. Is the problem recovered? The task is complete. Go to action 3a. 2c Ensure that the envelope is properly loaded in the trays as instructed in Loading Envelopes or Loading an Envelope . Is the problem recovered? The task is complete. Go to action 3c. 2d Ensure that the print media is not curled. Is the problem recovered? The task is complete. Go to action 3a. 2e Is the print media damp? Go to action 3d. Go to action 3a. 3a Fan the print media. Is the problem recovered? The task is complete. Go to action 3b. 3b Wipe the retard roller in the standard 250 - sheet tray or optional 250 - sheet feeder with a dry cloth. Is the problem recovered? The task is complete. Go to action 4b. 3c If the envelope is deformed, correct it or use another envelope. Is the problem recovered? The task is complete. Go to action 3a. 3d Turn over the print media. Is the problem recovered? The task is complete. Go to action 4a. 4a Use print media that is not damp. Is the problem recovered? The task is complete. Go to action 3a. 4b Replace the PHD unit if you have a spare unit. Is the problem recovered? The task is complete. Contact Dell. Action Yes No 1 Ensure that the PHD unit is installed correctly. See Replacing the Print Head Device (PHD) Unit and Installing the PHD Unit . Is the problem recovered? The task is complete. Go to action 2. 2 Replace the PHD unit if you have a spare. See Replacing the Print Head Device (PHD) Unit and Installing the PHD Unit . Is the problem recovered? The task is complete. Contact Dell. Action Yes No 1 Ensure that the fuser is installed correctly. For information on how to install the fuser, see the fuser replacement guide, Replacing the Fuser . Is the problem resolved? The task is complete. Go to action 2.
Multi - feed jam Option Problem If an option does not operate correctly following installation or stops working: l Turn off the printer, wait for 10 seconds, and then turn on the printer. If this does not fix the problem, unplug the printer, and check the connection between the option and the printer. l Print the printer settings page to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. See Printing a Printer Settings Page . l Ensure the option is selected in the printer driver you are using. The following table lists printers option and corrective action for related problem. If the suggested corrective action does not correct the problem, call customer service. Other Problems Contacting Service When you call for printer service, be prepared to describe the problem you are experiencing or the error message on the display. You need to know your printers model type and serial number. See the label located inside the side door of your printer. 2 Replace the PHD unit if you have a spare. See Replacing the Print Head Device (PHD) Unit and Installing the PHD Unit . Is the problem recovered? The task is complete. Contact Dell. Action Yes No 1 Ensure that the standard 250 - sheet tray or optional 250 - sheet feeder inserted properly. Is the problem recovered? The task is complete. Go to action 2. 2 Is that the print media damp? Go to action 3a. Go to action 3b. 3a Use print media that is not damp. Is the problem recovered? The task is complete. Go to action 3b. 3b Fan the print media. Is the problem recovered? The task is complete. Go to action 4. 4 Wipe the retard roller in the standard 250 - sheet tray or optional 250 - sheet feeder with a dry cloth. Is the problem recovered? The task is complete. Contact Dell. Problem Action Optional 250 - sheet feeder l Ensure the optional 250 - sheet feeder is correctly connected to the printer. Reinstall the feeder. See Removing the Optional 250 - Sheet Feeder and Installing the Optional 250 - Sheet Feeder . l Ensure the print media is loaded correctly. See Loading Print Media in the Standard 250 - Sheet Tray and Optional 250 - Sheet Feeder for more information. Duplexer Ensure the duplexer is correctly installed. Reinstall the duplexer. See Removing a Duplexer and Installing a Duplexer . Memory Ensure the memory is securely connected to the memory connector. Network protocol adapter Ensure the network protocol adapter is securely inserted to the correct slot. Wireless printer adapter Ensure the wireless printer adapter is securely inserted to the correct slot. Problem Action Condensation has occurred inside the printer. This usually occurs within several hours after you heat the room in winter. This also occurs when the printer is operating in a location where relative humidity reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate environment.