Dell 2130cn User Guide
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3. Pull the jammed paper out carefully to avoid tearing it. If it is still hard to remove the paper, go to the next step to remove the jammed paper from the inside of the printer. 4. Open the front cover by pushing the side button. 5. Open the belt unit until it stops and remove the jammed paper. Then, confirm that there are no scraps of paper remaining inside the printer. 6. Close the belt unit by pushing it up. 7. Close the front cover.
8. Insert the tray into the printer, and push until it stops. Removing Print Jams From the Fuser 1. Wait for 30 minutes. 2. Push the side button and open the front cover. 3. Open the belt unit until it stops. 4. Lift the levers at both ends of the fuser, and remove the jammed paper. If any jammed paper cannot be found, go to the next step. The fuser is hot. Do not touch it, doing so may cause burns. 5. Open the cover of the fuser and remove the jammed paper. CAUTION: Do not use excessive force on the tray. Doing so could damage the tray or the inside of the printer. NOTE: To resolve the error displayed on the operator panel, you must clear all print media from the print media path.
6. Close the cover of the fuser and press down the levers at both ends of the fuser. 7. Confirm that there are no scraps of paper remaining inside the printer, and then close the belt unit. 8. Close the front cover. Removing Print Jams From the Duplexer 1. Push the side button and open the front cover. 2. Open the cover of the duplexer. 3. Remove the jammed paper from the duplexer. NOTE: To resolve the error displayed on the operator panel, you must clear all print media from the print media path.
4. Close the cover of the duplexer. 5. Close the front cover. Removing Print Jams From the Optional 250 - Sheet Feeder 1. Pull the tray out of the printer carefully. Hold the tray with both hands, and remove it from the printer. 2. Remove all jammed and/or creased paper from the tray. 3. Pull the jammed paper out carefully to avoid tearing it. If it is still hard to remove the paper, go to the next step to remove the jammed paper from the inside of the printer. NOTE: To resolve the error displayed on the operator panel, you must clear all print media from the print media path. NOTE: Paper in the optional 250 - sheet feeder feeds to the printer from the front of the standard 250 - sheet tray, therefore paper jammed in the standard 250 - sheet tray can block the optional 250 - sheet feeder in the printer, preventing you from opening them. Look for the jammed paper sequentially, starting with the optional 250 - sheet feeder.
4. Open the front cover by pushing the side button and remove the jammed paper. Then, confirm that there are no scraps of paper remaining inside the printer. 5. Close the front cover. 6. Insert the tray back into the printer, and push until it stops. Back to Contents Page NOTE: If the paper jam message is not cleared after closing the front cover, pull out the standard 250 - sheet tray from the printer and remove the jammed paper. CAUTION: Do not use excessive force on the tray. Doing so could damage the tray or the inside of the printer.
Back to Contents Page Troubleshooting Guide Basic Printer Problems Display Problems Printing Problems Print Quality Problems Abnormal Noise Jam/Alignment Problems Option Problem Other Problems Contacting Service Basic Printer Problems Some printer problems can be easy to resolve. If a problem occurs with your printer, check each of the following: l The power cable is plugged into the printer and a properly grounded electrical outlet. l The printers power is on. l The electrical outlet is not turned off at any switch or breaker. l Other electrical equipment plugged into the outlet is working. l All options are properly installed. l The wireless printer adapter is not installed if you use the network protocol adapter with the wired network. If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn on the printer. This often fixes the problem. Display Problems Printing Problems Problem Action After the printer is turned on, the display on the operator panel is blank, keeps showing Please wait... , or the back light is not lit. l Turn off the printer, wait for 10 seconds, and turn on the printer. l Self Test Message appears on the operator panel. When the test is completed, Ready to Print is displayed. Menu settings changed from the operator panel have no effect. Settings in the software program, the printer driver, or the printer utilities are overriding the settings made on the operator panel. l Change the menu settings from the printer driver, the printer utilities, or the software program instead of the operator panel. Problem Action Job did not print or incorrect characters printed. Ensure Ready to Print appears on the operator panel before you send a job to print. Press Menu button to return to Ready to Print . Ensure print media is loaded in the printer. Press Menu button to return to Ready to Print . Verify the printer is using the correct page description language (PDL). Verify that you are using the correct printer driver. Ensure you are using the correct Ethernet or USB cable and that it is securely connected to the printer. Verify that the correct print media size is selected. If using a print spooler, verify that the spooler has not stalled. Check the printers interface from the Admin Menu . Determine the host interface you are using. Print a panel settings page to verify that the current interface settings are correct. Refer to Printing a Panel Settings Page for details on how to print a panel settings page.
Print Quality Problems The entire output is too light. Print media misfeeds or multiple feeds occur Ensure the print media you are using meets the specifications for your printer. See Supported Paper Sizes for more information. Fan the print media before loading it in the standard 250 - sheet tray or optional 250 - sheet feeder. Ensure the print media is loaded correctly. Ensure the width and length guides of the print media sources are adjusted correctly. Ensure the standard 250 - sheet tray and optional 250 - sheet feeder are securely inserted. Do not overfill the print media sources. Do not force print media into the single sheet feeder when you load it; otherwise, it may skew or buckle. Ensure the print media is not curled. Load the recommended print side correctly for the type of print media you are using. See Loading Print Media in the Standard 250 - Sheet Tray and Optional 250 - Sheet Feeder for more information. Turn the print media over or around and try printing again to see if feeding improves. Do not mix print media types. Do not mix reams of print media. Remove the top and bottom curled sheets of a ream before loading the print media. Load a print media source only when it is empty. Wipe the retard rollers in the trays or single sheet feeder with a dry cloth. The envelope is creased after printing. Ensure that the envelope is loaded in the standard 250 - sheet tray or single sheet feeder as instructed in Loading Envelopes or Loading an Envelope . Page breaks in unexpected places. Increase the setting for Time - Out in the Printer Settings menu in the Dell Printer Configuration Web Tool . Job prints from the wrong source or on the wrong print media. Check the Paper Types in the Tray Settings menu on the printer operator panel and in the printer driver. Print media does not stack neatly in the output bin. Turn the print media stack over in the tray. Printer does not duplex pages. Select Flip on Short Edge or Flip on Long Edge from the Duplex menu on the Paper/Output tab in the printer driver. Cannot print from the standard 250 - sheet tray or optional 250 - sheet feeder because the print media in the tray is curled. Load the print media into the single sheet feeder. NOTE: Some of the following procedures that use the Tool Box can also be performed using the operator panel or Dell Printer Configuration Web Tool. For information on how to use the operator panel and Dell Configuration Web Tool, see Understanding the Printer Menus and Dell Printer Configuration Web Tool . Action Yes No 1 The toner cartridges may be low or need to be replaced. Confirm the amount of toner in each toner cartridge. 1. Check the toner level in the Status tab in the Status Monitor. 2. Replace the toner cartridges as necessary. Is the problem recovered? The task is complete. Go to action 2. 2 If the user is using non - Dell brand toner cartridges, disable the Non - Dell Toner option. 1. Launch the Tool Box, and click Non - Dell Toner on the Printer Maintenance tab. 2. Ensure that the On check box is not selected. Is the problem recovered? The task is complete. Go to action 3. 3 Disable the Toner Saving Mode in the printer driver. 1. On the Advanced tab, ensure that the Toner Saving Mode check box is not selected. Is the problem recovered? The task is complete. Go to action 4. The print media surface may be uneven. Try changing the Paper Type setting in the printer driver. For example, change the plain paper to thick.
Part of the output is too light. 4 1. On the Paper/Output tab, change the Paper Type setting. Is the problem recovered? The task is complete. Go to action 5. 5 Verify that the correct print media is being used. See Supported Paper Sizes . If not, use the print media recommended for the printer. Is the problem recovered? The task is complete. Go to action 6. 6 Ensure that eight yellow ribbons are correctly removed from the Print Head Device (PHD) unit. See Replacing the Print Head Device (PHD) Unit and Installing the PHD Unit . If not, remove the ribbons. Is the problem recovered? The task is complete. Go to action 7. 7 Ensure that the developer motor functions properly. 1. Launch the Tool Box, and click Machine Check on the Diagnosis tab. 2. Select Main Motor Operation Check from the drop - down list box and click the Start button. 3. Click the Play of Sound button to check the motor sound. Does the motor function properly? Go to action 8. Contact Dell. 8 Ensure that the dispense motor for each toner cartridge functions properly. 1. Launch the Tool Box, and click Machine Check on the Diagnosis tab. 2. Select Dispense Motor Check (Yellow) , Dispense Motor Check (Magenta) , Dispense Motor Check (Cyan) , or Dispense Motor Check (Black) from the drop - down list box, and click the Start button. 3. Click the Play of Sound button to check the motor sound. 4. Repeat step 2 and 3 to perform Dispense Motor Check for the rest of the toner cartridges. NOTE: You can perform Dispense Motor Check for CMYK in any order you desire. Does the dispense motor function properly? Go to action 9. Contact Dell. 9 If printing many low density images, execute the Toner Refresh Mode. 1. Launch the Tool Box, and click Refresh Mode on the Diagnosis tab. 2. Click the Yellow button under Toner Refresh Mode . 3. Repeat step 2 for Magenta , Cyan , and Black buttons. NOTE: Using the Refresh Mode consumes extra toner. 4. After you complete the Refresh Mode , select Chart Print from the list on the Diagnosis tab. 5. Click the 4 Colors Configuration Chart button. The 4 Colors Configuration Chart is printed. Is the problem recovered? The task is complete. Go to action 10. 10 Replace the PHD unit if you have a spare. 1. Replace the PHD unit. See Replacing the Print Head Device (PHD) Unit and Installing the PHD Unit . 2. After you replace the PHD unit, click Chart Print on the Diagnosis tab. 3. Click the 4 Colors Configuration Chart button. The 4 Colors Configuration Chart is printed. Is the problem recovered? The task is complete. Contact Dell. Action Yes No 1 If printing many low density images, execute the Toner Refresh Mode. 1. Launch the Tool Box, and click Refresh Mode on the Diagnosis tab. 2. Click the Yellow button under Toner Refresh Mode . 3. Repeat step 2 for Magenta , Cyan , and Black buttons. NOTE: Using the Refresh Mode consumes extra toner. 4. After you complete the Refresh Mode , select Chart Print from the list on the Diagnosis tab. 5. Click the 4 Colors Configuration Chart button. The 4 Colors Configuration Chart is printed. Is the problem recovered? The task is complete. Go to action 2. Replace the PHD unit if you have a spare.
Toner smears or print comes off. Random spots/blurred images 2 1. Replace the PHD unit. See Replacing the Print Head Device (PHD) Unit and Installing the PHD Unit . 2. After you replace the PHD unit, click Chart Print on the Diagnosis tab. 3. Click the 4 Colors Configuration Chart button. The 4 Colors Configuration Chart is printed. Is the problem recovered? The task is complete. Contact Dell. Action Yes No 1 The print media surface may be uneven. Try changing the Paper Type setting in the printer driver. For example, change the plain paper to thick. 1. On the Paper/Output tab, change the Paper Type setting. Is the problem recovered? The task is complete. Go to action 2. 2 Verify that the correct print media is being used. See Supported Paper Sizes . If not, use the print media recommended for the printer. Is the problem recovered? The task is complete. Go to action 3. 3 Replace the PHD unit if you have a spare. 1. Replace the PHD unit. See Replacing the Print Head Device (PHD) Unit and Installing the PHD Unit . 2. After you replace the PHD unit, test print your document again. Is the problem recovered? The task is complete. Go to action 4. 4 Replace the fuser if you have a spare. 1. Replace the fuser. See the fuser replacement guide, Replacing the Fuser . 2. After you replace the fuser, test print your document again. Is the problem resolved? The task is complete. Contact Dell. Action Yes No 1 Ensure that the toner cartridges are installed correctly. See Installing the Toner Cartridges . Is the problem recovered? The task is complete. Go to action 2. 2 Ensure that the PHD unit is installed correctly. See Replacing the Print Head Device (PHD) Unit and Installing the PHD Unit . Is the problem recovered? The task is complete. Go to action 3. 3 Replace the PHD unit if you have a spare. 1. Replace the PHD unit. See Replacing the Print Head Device (PHD) Unit and Installing the PHD Unit . 2. After you replace the PHD unit, click Chart Print on the Diagnosis tab. 3. Click the Pitch Configuration Chart button. The Pitch Configuration Chart is printed. Is the problem recovered? The task is complete. Contact Dell.
The entire output is blank.
Streaks appear on the output.
Action
Yes
No
1 Ensure that eight yellow ribbons are correctly removed from the Print Head Device (PHD) unit. See Replacing the Print
Head Device (PHD) Unit and Installing the PHD Unit . If not, remove the ribbons.
Is the problem recovered? The task is
complete. Go to
action 2.
2 Ensure that the developer motor functions properly.
1. Launch the Tool Box, and click Machine Check on the Diagnosis tab.
2. Select Main Motor Operation Check from the drop - down list box and click the Start button.
3. Click the Play of Sound button to check the motor sound.
Does the motor function properly? Go to action 3. Contact
Dell.
3 Ensure that the dispense motor for each toner cartridge functions properly.
1. Launch the Tool Box, and click Machine Check on the Diagnosis tab.
2. Select Dispense Motor Check (Yellow) , Dispense Motor Check (Magenta) , Dispense Motor Check (Cyan) , or
Dispense Motor Check (Black) from the drop - down list box, and click the Start button.
3. Click the Play of Sound button to check the motor sound.
4. Repeat step 2 and 3 to perform Dispense Motor Check for the rest of the toner cartridges.
NOTE: You can perform Dispense Motor Check for CMYK in any order you desire.
Does the dispense motor function properly? Go to action 4. Contact
Dell.
4 Replace the PHD unit if you have a spare.
1. Replace the PHD unit. See Replacing the Print Head Device (PHD) Unit and Installing the PHD Unit .
2. After you replace the PHD unit, click Chart Print on the Diagnosis tab.
3. Click the 4 Colors Configuration Chart button.
The 4 Colors Configuration Chart is printed.
Is the problem recovered? The task is
complete. Contact
Dell.
Action
Yes
No
1 The toner cartridges may be low or need to be replaced. Confirm the amount of toner in each toner cartridge.
1. Check the toner level in the Status tab in the Status Monitor.
2. Replace the toner cartridges as necessary.
Is the problem recovered? The task is complete. Go to action 2.
2 If the user is using non - Dell brand toner cartridges, disable the Non - Dell Toner option.
1. Launch the Tool Box, and click Non - Dell Toner on the Printer Maintenance tab.
2. Ensure that the On check box is not selected.
Is the problem recovered? The task is complete. Go to action 3.
Replace the PHD unit if you have a spare.