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Dell 1350cnw User Guide

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    							Troubleshooting307
    Other Problems
    Contacting Service
    When you call for printer service, be prepared to describe the problem you are 
    experiencing or the error message on the display.
    You need to know the model of your pr inter type and serial number. See the 
    label located inside the si de door of your printer.
    Problem Action
    Condensation has occurred 
    inside the printer. This usually occurs within several hours after you heat 
    the room in winter. This also occurs when the printer 
    is operating in a location where relative humidity 
    reaches 85% or more. Adjust the humidity or relocate 
    the printer to an appropriate environment.
     
    						
    							309
    Appendix
     
    						
    							Appendix311
    B
    Appendix
    Dell Technical Support Policy
    Technician-assisted technical support requires the cooperation and 
    participation of the customer in the  troubleshooting process and provides for 
    restoration of the operating system, soft ware program and hardware drivers to 
    the original default configuration as  shipped from Dell, as well as the 
    verification of appropriate functionalit y of the printer and all Dell-installed 
    hardware. In addition to this technici an assisted technical support, online 
    technical support is available at Dell Support. Additional  technical support 
    options may be available for purchase.
    Dell provides limited technical support  for the printer and any Dell-installed 
    software and peripherals. Support for th ird-party software and peripherals is 
    provided by the original manufacture r, including those purchased and/or 
    installed through Software & Periphe rals (DellWare), ReadyWare, and 
    Custom Factory Integration (CFI/DellPlus).
    Online Services
    You can learn about Dell products and  services on the following websites:
    www.dell.com
    www.dell.com/ap 
    (Asian/Pacific countries only)
    www.dell.com/jp (Japan only)
    www.euro.dell.com (Europe only)
    www.dell.com/la (Latin American and Caribbean countries)
    www.dell.ca (Canada only)
    You can access Dell Support through the following webs ites and e-mail 
    addresses:
    • Dell Support websites
    support.dell.com
     
    						
    							312Appendix
    support.euro.dell.com (Europe only)
    • Dell Support e-mail addresses [email protected]
    [email protected] 
    [email protected] (Latin America and Caribbean countries only)
    [email protected]
     (Asian/Pacific countries only)
    • Dell Marketing and Sales e-mail addresses [email protected]
     (Asian/Pacific  countries only)
    [email protected] (Canada only)
    • Anonymous file transfer protocol (FTP)
    ftp.dell.com
    Log in as user: anonymous, and use your e-mail ad dress as your password.
    Warranty and Return Policy
    Dell Computer Corporation (Dell)  manufactures its hardware products 
    from parts and components that are new or equivalent to new in accordance 
    with industry-standard practices. For  information about the Dell warranty for 
    your printer, see  support.dell.com .
    Recycling Information
    It is recommended that customers dispose of th eir used computer hardware, monitors, printers, 
    and other peripherals in an en vironmentally sound manner. Pote ntial methods include reuse of 
    parts or whole products and recycling of  products, components, and/or materials. 
    For specific information on Dells worldwide recycling programs, see  www.dell.com/
    recyclingworldwide . 
    Contacting Dell
    For customers in the United Stat es, call 800-WWW-Dell (800-999-3355).
     NOTE: If you do not have an active Internet connection, you can find contact 
    information on your purchase invoice, packing slip, bill, in your Dell catalog. 
     
    						
    							Appendix313
    Dell provides several online and telephone-based support and service options. 
    Availability varies by co untry and product, and some services may not be 
    available in your area. To contact De ll for sales, technical support, or 
    customer service issues:
    1
    Visit support.dell.com.
    2Verify your country or region in the Choose A Country/Region drop-down 
    menu at the bottom of the page. 
    3Click Contact Us on the left side of the page.
    4Select the appropriate service or support link based on your need.
    5Choose the method of contacting Dell that is convenient for you.
     
    						
    							Index315
    Index
    Numeric
    100Base-TX Full-Duplex, 141
    100Base-TX Half-Duplex, 141
    10Base-T Full-Duplex, 141
    10Base-T Half-Duplex, 141
    A
    A4, 162
    A5, 162
    About printer, 25
    Ad-Hoc, 149
    Adjust Altitude, 126, 133, 207, 232
    Adjust BTR, 125, 129, 203, 227
    Adjust Fuser, 126, 130, 204, 228
    Adjusting color registration, 270
    Adjusting the Language, 192
    Admin Menu, 216
    Administrator Password, 151
    Advanced Setup, 72
    Altitude, 257
    Appendix, 311
    Apply New Settings Button, 119
    Asset Tag Number, 122 Assigning an IP address (for IPv4 
    Mode), 39
    Authenticate Error Trap, 148
    Auto Log Print, 125, 127, 225
    Auto Reg Adj, 228
    Auto Registration  Adjustment, 126, 131
    Avoiding jam, 277
    Avoiding Paper Jam, 187
    B
    B5, 162
    Base memory, 256
    Basic Information, 140
    Basic printer problem, 287
    Bonjour (mDNS), 141, 146, 221
    BTR Refresh, 126, 132, 231
    BTR Refresh Mode, 208
    C
    C5, 162
    Cable, 258
    Cancel button, 183, 245
    Canceling a print job, 188
     
    						
    							316Index
    Carbonless copy paper, 157
    CCP, 157
    Change Password, 233
    Changing the settings of menu item, 119
    Chart, 231
    Chart Print, 210
    Clean Developer, 132, 230
    Cleaning Inside the Printer, 266
    Cleaning the Color Toner  Density (CTD) Sensor, 269
    Clearing jam, 277
    Clearing Paper Jams From the  Back of the Printer, 280
    Clearing Paper Jams From the  Front of the Printer, 279
    Clearing Paper Jams From the  Output Tray, 282
    Coated, 125-126, 130-131, 204- 205, 227-228
    Color Reg Adj, 229
    Color Regi Chart, 131
    Color Registration  Adjustment, 205
    Color Registration  Adjustments, 131-132
    Color registration chart, 271
    Color Test Page, 127, 216
    Community Name, 147 Community Name (Read 
    only), 147
    Community Name (Read/ Wr i t e ) , 1 4 7
    Community Name (Trap), 147
    Completed Jobs, 111, 123
    Connecting Printer to Computer  or Network, 34
    Connecting your printer, 33
    Connection specification, 33,  258
    Connection type, 33, 258
    Conserving supplies, 261
    Contact Dell Support at, 112 ,118
    Contact Person, 116
    Contacting service, 307
    Copy Printer Settings, 111, 117,  152
    Copy Printer Settings  Report, 153
    Cover, 121
    Covers, 125-126, 130, 204-205,  227-228
    Current, 255
    D
    Default Paper Size, 124, 127
    Dell, 112
     
    						
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