Dell 1350cnw User Guide
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Troubleshooting287 23 Troubleshooting Basic Printer Problems Some printer problems can be easy to resolve. If a problem occurs with your printer, check each of the following: • The power cable is connected to the printer, and to a properly grounded electrical outlet. • The printer is turned on. • The electrical outlet is not turned off at any switch or breaker. • Other electrical equipment plugged into the outlet is working. • When your printer is connected to the network with the Ethernet cable, the USB cable is not connected between the printer and the computer. • When your printer is connected to the computer with the USB cable, the Ethernet cable is not connected be tween the printer and the network. If you have checked all of the above an d still have a problem, turn off the printer, wait for 10 seconds, and then tu rn on the printer. This often fixes the problem. Display Problems Problem Action After the printer is turned on, the display on the operator panel is blank, keeps showing Please wait... , or the back light is not lit. • Turn off the printer, wait fo r 10 seconds, and turn on the printer. • Self Test Message appears on the operator panel. When the test is completed, Ready to Print is displayed.
288Troubleshooting Printing Problems Menu settings changed from the operator panel have no effect.Settings in the software program, the printer driver, or the printer utilities have precedence over the settings made on the operator panel. Change the menu settings from the printer driver, the printer utilities, or the software program instead of the operator panel. Problem Action Job did not print or incorrect characters printed. Ensure that Ready to Print appears on the operator panel before you send a job to print. Press the (Menu) button to return to Ready to Print . Ensure that print media is loaded in the printer. Press the (Menu) button to return to Ready to Print . Verify that you are using the correct printer driver. Ensure that you are using the correct Ethernet or USB cable and that it is securely connected to the printer. Verify that the correct print media size is selected. If you are using a print spooler, verify that the spooler has not stalled. Check the interface of your printer from the Admin Menu . Determine the host interface you are using. Print a panel settings page to verify that the current interface settings are correct. Refer to Printing a Device Settings Page on page 184 for details on how to print a operator panel settings page. Problem Action
Troubleshooting289 Print media misfeeds or multiple feeds occurEnsure that the print media you are using meets the specifications for your printer. See Supported Paper Sizes on page 162 for more information. Fan the print media before loading it. Ensure that the print media is loaded correctly. Do not overfill the print media sources. Do not force print media into the Priority Sheet Inserter (PSI) or the Multipurpose Feeder (MPF) when you load it. Otherwise, it may skew or buckle. Ensure that the print media is not curled. Load the recommended print side correctly for the type of print media you are using. See Loading Print Media on page 165 for more information. Turn the print media over or around and try printing again to see if feeding improves. Do not mix print media types. Do not mix reams of print media. Remove the top and bottom curled sheets of a ream before loading the print media. Load a print media source only when it is empty. The envelope is creased after printing. Ensure that the envelope is loaded as instructed in Loading Print Media in the Multipurpose Feeder (MPF) on page 166 or Loading Print Media in the Priority Sheet Inserter (PSI) on page 173. Page breaks in unexpected places. Increase the setting for Time-Out in the Printer Settings menu in the Dell Printer Configuration Web To o l . Job prints from the wrong source or on the wrong print media. Check the Paper Type on the printer operator panel and in the printer driver. Print media does not stack neatly in the output bin. Turn the print media stack over in the PSI and MPF. Problem Action
290Troubleshooting Print Quality Problems NOTE: In this section, some procedures that use the Tool Box can also be performed using the operator panel or Dell Printer Configuration Web Tool. For information on how to use the operator panel and Dell Configuration Web Tool, see Understanding the Printer Menus on page 21 5 and Dell Printer Configuration Web Tool on page 109. The output is too light Action YesNo 1 The toner cartridges may be low or need to be replaced. Confirm the amount of toner in each toner cartridge. 1Check the toner level in the Status tab in the Status Monitor. 2Replace the toner cartridges as necessary. Is the problem recovered? The task is complete. Go to action 2. 2 Verify that the print media is not damp and the correct print media is used. See Supported Paper Sizes on page 162. If not, use the print media recommended for the printer. Is the problem recovered? The task is complete. Go to action 3.
Troubleshooting291 Toner smears or print comes off/Stain on back side 3Verify that the Paper Type setting in the printer driver matches the print media you loaded. 1On the Pa p e r / O u t p u t tab in Printing Preferences of the printer driver, check the Paper Type setting. 2Load dry (not damp) and corrected print media, and then click Print Test Page in Properties of the printer driver. Is the problem recovered? The task is complete. Go to action 4. 4 Disable the Toner Saving Mode in the printer driver. 1On the Advanced tab in Printing Preferences of the printer driver, ensure that the Toner Saving Mode check box is not selected. Is the problem recovered? The task is complete. Contact Dell. Action Yes No
292Troubleshooting Random spots/Blurred images ActionYesNo 1 The print media surface may be uneven. Try changing the Pa p e r Ty p e setting in the printer driver. For example, change the plain paper to thick. 1On the Pa p e r / O u t p u t tab in Printing Preferences of the printer driver, change the Paper Type setting. Is the problem recovered? The task is complete. Go to action 2. 2 Verify that the correct print media is being used. See Supported Paper Sizes on page 162. If not, use the print media recommended for the printer. Is the problem recovered? The task is complete. Go to action 3. 3 Adjust the fuser temperature. 1Launch the Tool Box, click Adjust Fuser on the Printer Maintenance tab. 2Adjust the fixing temperature by turning up the value for your printing media. 3Click Apply New Settings. 4Click close box to exit Tool Box. Is the problem recovered? The task is complete. Contact Dell.
Troubleshooting293 The entire output is blank If this trouble comes out, contact Dell. ActionYesNo 1 Ensure that the toner cartridges are installed correctly. See Installing a Toner Cartridge on page 264. Is the problem recovered? The task is complete. Go to action 2. 2 If you use non-Dell brand toner cartridges, install Dell brand toner cartridges. Is the problem recovered? The task is complete. Go to action 3. 3 Clean up the fuser unit. 1Load one sheet of paper on the MPF, and then print a solid image all over paper. 2Load the printed sheet with the side to be printed on facing down, and then print a blank sheet of paper. Is the problem recovered? The task is complete. Contact Dell.
294Troubleshooting Streaks appear on the output If this trouble comes out, contact Dell. Pitched color dots If this trouble comes out, contact Dell. Vertical blanks
Troubleshooting295 Mottle Ghosting ActionYesNo 1 Clean inside the printer and performing test print. 1Clean inside the printer by using the cleaning rod. See Cleaning Inside the Printer on page 266. 2Click Print Test Page in Properties of the printer driver. Is the problem recovered? The task is complete. Contact Dell. Action Yes No 1 Adjust the transfer bias. 1Launch the Tool Box, click Adjust BTR on the Printer Maintenance tab. 2Adjust the setting for the type of print media being used. Is the problem recovered? The task is complete. Go to action 2. 2 If you use non-recommended print media, use the print media recommended for the printer. Is the problem recovered? The task is complete. Contact Dell.
296Troubleshooting ActionYesNo 1 Adjust the transfer bias. 1Launch the Tool Box, click Chart Print on the Diagnosis tab. 2Click the Ghost Configuration Chart button. The Ghost Configuration Chart is printed. 3Launch the Tool Box, click BTR Refresh Mode on the Printer Maintenance tab. 4Check the check box next to On, and then click Apply New Settings. 5Click Chart Print on the Diagnosis tab. 6Click the Ghost Configuration Chart button. The Ghost Configuration Chart is printed. Is the problem recovered? The task is complete. Go to action 2. 2 The print media surface may be uneven. Try changing the Pa p e r Ty p e setting in the printer driver. For example, change the plain paper to thick. 1On the Pa p e r / O u t p u t tab in Printing Preferences of the printer driver, change the Paper Type setting. Is the problem recovered? The task is complete. Go to action 3. 3 Adjust the fuser temperature. 1Launch the Tool Box, and click Adjust Fuser on the Printer Maintenance tab. 2Adjust the fixing temperature by turning up the value for your printing media. 3Click Apply New Settings. 4Click close box to exit Tool Box. Is the problem recovered? The task is complete. Go to action 4. 4 If you use non-recommended print media, use the print media recommended for the printer. Is the problem recovered? The task is complete. Contact Dell.