compaq lte 5000 User Manual

							2.7.1 Solving Minor Problems
Some minor problems and possible solutions are outlined in the following
tables. If the problem appears related to a software application, check
the documentation provided with the software.
Solving Audio Problems
Some common audio problems and solutions are listed in the following
table.
Table 2-15. Solving Audio Problems
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Problem Probable Cause Solution(s)
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Computer beeps once This is typical; it No action is required.
after you turn it indicates successful
on. completion of the Power-On
Self-Test (POST).
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Computer does not Speaker volume is off or If the speaker icon is
beep after the has been turned down. not displayed on the
Power-On Self-Test status panel, Press
(POST). Fn+F5 to turn the
speaker on, then adjust
the volume.
Beeps have been turned Run Computer Setup and
off. turn on beeps.
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Loss of audio Moving hard drives between Download appropriate
different LTE 5000 models driver from Compaq.
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Solving Battery and Battery Gauge Problems
Some common causes and solutions for battery problems are listed in the
following table. The Solving Power Problems section in this chapter also
may be applicable.
Table 2-16. Solving Battery and Battery Gauge Problems
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Problem Probable Cause Solution(s)
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Computer wont turn Battery is discharged. Connect the computer to
on when battery pack an external power
is inserted and source and charge the
power cord is battery pack.
unplugged.
Replace the battery pack
with a fully charged
battery pack.
Check the battery
connectors on the system 
						

							board to verify they are
evenly spaced and that
they are not bent or
broken.
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Computer is beeping Battery charge is low. Immediately save any open
and battery light file(s). Then do any one
is blinking. of the following:
o Connect the computer to
an external power
source to charge the
battery pack.
o Initiate Standby and
replace the battery
pack with a fully
charged battery pack.
o Turn the computer off
or initiate Hibernation
until you can find
another power source or
charge the battery
pack.
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Computer battery Low battery beeps Run Computer Setup to
light blinks to were turned off. turn on the low battery
indicate low battery warning beeps.
condition, but
computer does not
beep.
Volume is turned off or Press Fn+F5 to turn the
turned down too low. speaker on and then
adjust the volume.
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Problem Probable Cause Solution(s)
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Battery light Battery pack is already No action is necessary.
doesnt light and charged.
battery pack wont
fast charge.
Battery pack was exposed Allow time for the
to temperature extremes. battery pack to return to
room temperature.
Battery pack is at end Replace battery pack.
of its life.
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While the computer The battery pack was not Next time, initiate
is in Standby replaced within 10 Standby, then remove the
(Suspend), computer minutes. The battery battery pack and replace
turns off pack must be replaced it within 10 minutes.
within 10 minutes to
prevent loss of
information.
Auxiliary battery charge Provide power (AC or 
						

							is low, or the auxiliary battery) to the computer;
battery is at end of its this charges the
life. auxiliary battery.
Replace the auxiliary
battery.
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You have to set the Auxiliary battery charge Provide power to the
date and time every is low, or the auxiliary computer (AC or battery),
time you turn on battery is at end of its which charges the
the computer. life. auxiliary battery.
Replace the auxiliary
battery.
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Battery charge does Battery is being exposed Keep the battery pack
not last as long as to high temperatures or within the recommended
expected. extremely cold operating temperature
temperatures. range 50oF to 104oF (10oC
to 40oC) or recommended
storage range -4oF to
86oF (-20oC to 30oC).
Recharge the battery
pack.
Battery has partially Recharge the battery.
self-discharged. Discharge the battery
completely until the
unit powers off, and
then completely recharge
it. Repeat this process
every 30 days.
Power management is Set a power management
disabled. level in Computer Setup.
An external device or Turn off or disconnect
PC Card is draining the external devices when not
battery. using them.
Extensive modem usage. Connect to external
power source when using
CD-ROM extensively.
Extensive operation in Avoid extensive
DOS mode (power operation in DOS mode.
management is not
implemented in DOS
mode).
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Battery pack is Normal warming has No action is required.
warm to the touch occurred due to
after charging. charging.
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Battery gauge is The battery pack is new Fully charge the battery
inaccurate. or has not been used for pack until the battery
a long period. light on the computer
turns off.
Condition the battery 
						

							pack by fully charging,
then fully discharging
until the unit powers
off, and then fully
recharging again.
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Solving CD-ROM Drive Problems
Some common causes and solutions for CD-ROM drive problems are listed in
the following table.
Table 2-17. Solving CD-ROM Drive Problems
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Problem Probable Cause Solution(s)
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CD-ROM drive cannot Compact disc is upside Open the CD loading tray,
read a compact disc. down or is improperly lay the compact disc in
inserted in the CD-ROM it (label side up), then
drive. close the tray.
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CD-ROM drive does CD-ROM drive is not Shut down the computer,
not work. seated properly. remove and reinsert the
drive, then turn on the
computer.
CD-ROM drive was Shut down computer; then
inserted while the turn it on again. The
computer was on, in drive is initialized
Standby (Suspend), or during power up.
in Hibernation.
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No sound comes from You have two CD-ROM Shut down the computer
a CD-ROM drive in drives in the expansion and remove one of the
the expansion base. base and are trying to CD-ROM drives from the
play an audio (music) expansion base. If two
CD on one of them. CD-ROM drives are in the
expansion base, neither
can play audio (music)
CDs.
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Solving Diskette and Diskette Drive Problems
Some common causes and solutions for diskette and diskette drive problems
are listed in the following table.
Table 2-18. Solving Diskette and Diskette Drive Problems
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Problem Probable Cause Solution(s)
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Diskette drive icon Diskette drive is not Remove the diskette drive
does not turn on. installed properly. and install it properly.
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Cannot access Real mode device drivers Remove the check marks
diskette drive in have not been loaded. from the docked and 
						

							expansion base when undocked configurations
running Windows 95. in Standard Floppy Disk
Controller Properties to
unload the protected mode
drivers and then restart
the computer.
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Diskette drive icon Diskette is damaged. Run SCANDISK on the
stays on. diskette. At the system
prompt, enter SCANDISK A:
Diskette is incorrectly Remove diskette and
inserted. reinsert.
Software program is Check the program
damaged. diskettes.
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Diskette drive Diskette is Disable the diskettes
cannot write to a write-protected. write-protect feature or
diskette. use a diskette that is
not write-protected.
Computer is writing to Check the drive letter in
the wrong drive. the path statement.
Not enough space is left Use another diskette.
on the diskette.
Drive error has Run Computer Checkup
occurred. from the Compaq
Diagnostics diskette.
Diskette is not Format the diskette. At
formatted. the system prompt, enter
FORMAT A:
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Diskette drive The wrong type of Use the type of diskette
cannot read a diskette is being used. required by the drive.
diskette.
Diskette has a bad Copy files to hard drive
sector. or another diskette.
Reformat bad floppy.
Drive error has Run Computer Checkup
occurred. from the Compaq
Diagnostics diskette.
Diskette is not Format the diskette. At
formatted. the system prompt, enter
FORMAT A:
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Cannot boot from Bootable diskette is not Put the bootable diskette
diskette in drive A in drive A. If a
diskette drive is in the
computer MultiBay, that
that is drive A.
Diskette Boot is Run Computer Setup and
disabled in Computer enable Diskette Boot on 
						

							Setup. the Initialization menu.
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Solving Hard Drive Problems
Some common causes and solutions for hard drive problems are listed in the
following table.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> CAUTION >>>>>
						

							Hard drive release Press and hold release
button on the bottom of button while removing
the computer has not been hard drive from the bay.
pressed.
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Solving Hardware Installation Problems
Some common causes and solutions for hardware installation problems are
listed in the following table.
Table 2-20. Solving Hardware Installation Problems
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Problem Probable Cause Solution(s)
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A new device is not Cable(s) of new external Ensure that all cables
recognized as part device are loose or are properly and securely
of the computer power cables are connected.
system. unplugged.
Power switch of new Turn off the computer,
external device is not turn on the external
turned on. device, then turn on the
computer to integrate
the device with the
computer system.
Device is not seated Turn off the computer
properly. and reinsert the device.
ISA Card switches or See ISA card
jumpers are not set documentation.
properly or conflict
with other devices.
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Solving Infrared Connection Problems
Some common causes and solutions for infrared connection problems are
listed in the following table.
Table 2-21. Solving Infrared Connection Problems
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Problem Probable Cause Solution(s)
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Cannot link with Interrupt request (IRQ) Check IRQ assignments for
another computer. conflict. conflicts and reassign as
necessary.
Baud rate conflict. Select the same baud rate
for both computers.
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Data transmission Direct sunlight, Remove the interfering
problem fluorescent light, or light sources.
flashing incandescent 
						

							light is close to the
infrared connections.
Interference from other Keep remote control units
wireless devices. such as wireless
headphones and other
audio devices away from
the infrared connections
Physical obstruction. Do not place objects
between the two units
that will interfere with
a line-of-sight data
transmission.
Movement. Do not move either unit
during data transmission.
Orientation. Adjust devices so that
they point within 30
degrees of each other.
Distance. Verify that devices are
not more than 3 feet
(1 m) apart.
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Solving Keyboard/Numeric Keypad Problems
Some common causes and solutions for keyboard/numeric keypad problems are
listed in the following table.
Table 2-22. Solving Keyboard/Numeric Keypad Problems
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Problem Probable Cause Solution(s)
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Embedded numeric Num Lock function is not Press the Fn+NumLk keys
keypad on computer enabled. to enable the Num Lock
keyboard is function and embedded
disabled. numeric keypad. The Num
Lock icon on the status
panel turns on.
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Embedded numeric External numeric keypad Disconnect the external
keypad is disabled is connected to the numeric keypad from the
and Num Lock computer. computer.
function is on.
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Keyboard is locked. You initiated QuickLock. Enter your password to
exit QuickLock.
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Solving Memory Problems
Some common causes and solutions for memory problems are listed in the
following table. 
						

							Table 2-23. Solving Memory Problems
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Problem Probable Cause Solution(s)
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Memory count during Optional memory Ensure that the optional
Power-On Self-Test expansion card is memory expansion card is
(POST) is incorrect. installed incorrectly, installed correctly.
is incompatible with the
computer, or is
defective.
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Out of Memory System ran out of memory Check the application
message is displayed for the application. documentation for
on the screen or memory requirements.
insufficient memory Install additional
error occurs during memory.
operation.
Memory is not configured Reconfigure the memory
correctly. using MS-DOS MemMaker.
(See MS-DOS Help.)
Too many TSR (terminate Remove from memory any
and stay resident) TSR applications that
applications are you do not need.
running.
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Solving MultiBay ISA Expansion Base Problems
Some common MultiBay ISA Expansion Base causes and solutions are listed in
the following table.
Table 2-24. Solving MultiBay ISA Expansion Base Problems
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Problem Probable Cause Solution(s)
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No external video The ISA slot does not Plug the external
using an ISA graphics support graphics monitor directly into
controller card in controller cards. the MultiBay ISA
the MultiBay ISA Expansion Base.
Expansion Base.
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ISA slot not The ROM version in the Using the ROM by
recognized by the computer may be below downloading the current
LTE 5000 in the revision 4.02 (6/13/96) ROMPaq diskette.
MultiBay ISA
Expansion Base.
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Solving PC Card Problems
Some common causes and solutions for PC Card problems are listed in the
following table. 
						

							Table 2-25. Solving PC Card Problems
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Problem Probable Cause Solution(s)
===========================================================================
PC Card error The PC Card slot is Run Computer Setup and
messages appear when disabled. enable the PC Card slots
the computer is on the Security Menu.
turned on.
When turned on, the Card is not inserted Ensure the card is
computer does not properly. inserted in the correct
beep when a PC orientation.
Card is inserted.
PC Card beeps are Double-click the PC Card
disabled. icon in the Control
Panel, click the Global
Settings tab, the enable
PC Card sound effects.
Speaker is turned off or Press Fn+F5 to turn the
volume is turned down. speaker on, then increase
the volume.
PC Card drivers are not Double click the Add New
installed. Hardware icon in the
Control Panel for
installation
instructions.
If PC Card or drivers are
not compatible with
Windows 95, install
drivers and use the PC
Card in MS-DOS mode.
The PC Card slots are Run Computer Setup and
disabled. then select the Security
menu to enable PC Card
slots.
Card or card driver is Contact your Compaq
not supported. authorized service
provider for a list of
PC Cards tested
successfully in Compaq
PC Card platforms.
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The PC Card drivers The PC Card slot is Run Computer Setup and
(Socket Services, disabled. select the Security menu
Card Services, Card to enable PC Card slots.
ID) fail with error
messages when the
computer is turned
on.
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PC Card modem, fax, Card is not fully Ensure the card is
or network card inserted into the slot inserted in the correct
does not work. or is not inserted orientation.
properly.