Comdial Scout II Users Guide

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Please note that you cannot make a hot transfer to a telephone if its 
user has enabled the Voice Announce Block feature.  This telephone 
will automatically ring with the transfer requiring the intercom party 
to answer it as either a screened or an unscreened transfer.
To make a hot transfer to another telephone in the system,
1.  answer call,
2.  press T/C (the call is automatically placed on hold),
3.  dial extension number of telephone to receive the transfer,
4.  announce call,
5.  press Ta l k to disconnect.
6.  called party immediately has the call. 
						

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6.  PLACING CALLS ON HOLD  
You can place calls on hold and pick them up a short time later in 
several different ways.  This chapter explains the various methods 
you can use to hold a call.
Section 6.1, Holding Calls
Section 6.2, Handling Hold Recalls
Section 6.3, Parking Calls
Section 6.4, Handling Park Recalls
6.1  Holding Calls
You can place a call on hold and pick it back up a short time later.  
With a regular hold, either you can pick up the held call at your tele
-
phone, or another user can pick it up at another telephone if that tele-
phone shares the held call line with your telephone.  With an 
exclusive hold condition, you must pick the held call up at your tele
-
phone;  no other telephone has access to it.  You can also answer and 
place on hold a call that is on a line that does not appear at your tele
-
phone (a call that is parked or transferred to you, for instance).   
 
After a call has been on hold for the period of time (set by the installer 
of your system), the system will cause a one-second tone burst to 
sound at your telephone, and the flash rate of the line button becomes 
faster. 
 If the call is on exclusive hold, it will revert to manual hold 
after the hold recall time period.
 
 
When you answer a call on a group intercom and place it on hold, the 
system keeps the call on hold on the group intercom.  This means that 
you or any other user can pick up this call at any station that has 
access to the group intercom. 
						

							Placing Calls On Hold
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To place a call on hold,
•  press Hold.
To retrieve a held call,
•  press line button of the held call (with flashing light), 
or,
press Ta p.
Note:  Unless you use your Hold button to scroll through the calls on 
hold, Ta p always retrieves the last number placed on hold, regardless 
of whether you have line appearance for the line on which the call is 
holding.
To place a call on exclusive hold,
•  press Hold twice.
To retrieve exclusive hold,
•  press line button of held call (with flashing light), 
or,
press Ta p (if station does not have line appearance).
Often, you will have more than one call on hold at your station.  Yo u  
know that you can retrieve the last call placed on hold simply by 
pressing Ta p.  However, if you do not have line appearance for a line 
on which another call is holding, the system provides a way for you to 
access that call before servicing the last call that you placed on hold.
You can have your telephone scroll or scan through the calls currently 
on hold at your station in order to retrieve a specific held call:
1.  lift handset (if your station does not have prime line or idle line 
preference),
2.  press Hold once for each call in the hold queue until you reach 
the call you wish to service,
3.  press Ta p to retrieve call. 
						

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For example, if five calls are holding and you wish to retrieve the 
second call you placed on hold, you would press Hold three times to 
scroll from held call #5 through call #4, call #3, and then to call #2.  
Press Ta p to retrieve call #2.
Note:  As you press the Hold button, your display will show informa-
tion about the held line that will be answered if you press the Ta p but-
ton.
6.2  Handling Hold Recalls
After a call has been on hold for the period of time (set by the installer 
of your system), the system will cause a hold recall tone burst to 
sound at your telephone and the flash rate of the line button becomes 
faster.
If the call is on exclusive hold, it will revert to manual hold after the 
hold recall period (you will hear four short tone bursts at 12-second 
intervals). 
 Any user whose telephone line appearance for the 
recalling line can pick up calls that revert to manual hold
If you placed a line on manual hold or exclusive hold, and that line is 
recalling,
1.  answer/retrieve recall,
2.  press Hold to place the call on hold at your station and restart 
Hold timer, 
or,
press line button or Ta p to retrieve the call. 
						

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6.3  Parking Calls
You can place a call on hold in the system so that it can be answered 
from any station that does not have line appearance for the call.  You 
accomplish this by placing the call in one of ninety park orbits, where 
the call remains until it is answered.  If the call is not answered within 
a specified period of time, the system will send it back to your station 
for service (this is known as a park recall).
When you press a personal or group intercom button and dial a code 
to retrieve a parked call, the system removes it from the park orbit and 
places it at your station on the intercom that you selected.
To park a call in orbit,
1.  while on the call, press intercom button,
2.  press *
3.  dial code for park orbit (910 - 999 for orbits 10-99),
4.  remember the code for later use or make it known to those who 
need to know it in order to retrieve the call.
To retrieve a call that was placed on hold in the system (parked),
1.  lift handset and press Ta l k (if necessary),
2.  press intercom button (if necessary),
3.  press #,
4.  dial code for orbit (910 - 999 for orbits 10 - 99).
6.4  Handling Park Recalls
When a parked call “times out” of the system, it will return to your 
telephone in the form of a park recall (you will hear four short tone 
bursts at 12-second intervals).  Your display will indicate that the call 
is a park recall and will identify the orbit from which the recall origi
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nated. 
						

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To answer a park recall,
•  press button for recalling line.  The call will then connect to your 
station.
To place a park recall on hold at your station,
•  press Hold.  If the call remains on hold for a period of time, it 
will ring back to your telephone as a hold recall.
To re-park a park recall and restart the park timer,
1.  answer/retrieve call,
2.  lift handset and press Ta l k (if necessary),
3.  press intercom button (if necessary),
4.  press *,
5.  dial code for park orbit (910 - 990 for orbits 10 -99). 
						

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7.  CONFERENCING CALLS
When you join your digital wireless telephone together on a call with 
one or more system telephones, the arrangement is known as confer
-
encing. 
You can make conference calls that involve up to five parties, 
including yourself as the originating party, in any combination of 
outside lines and intercom parties. 
 For example, you can conference 
three outside lines and two intercom parties or four outside lines and 
one intercom party or five intercom parties — the combinations are 
up to you.
If you are involved in a conference call with two outside lines, you 
can drop out of this established conference call and leave the outside 
lines in the conference with each other. 
 This is known as an unsuper-
vised conference call.  
7.1  Setting Up a Conference Call
To set up a conference call that includes any combination of outside 
lines and intercom parties,
1.  make first call,
2.  press T/C (call is placed on hold automatically),
3.  select next line,
4.  make next call,
5.  press T/C to establish conference,
6.  repeat the steps 2-5 to add up to two more parties, establishing 
a 5-party conference (including yourself).
Note: If all the conference circuits are busy, you will not be able to 
add a party to the conference. 
						

							Conferencing Calls
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To drop outside lines from the conference and remain in conference 
with intercom party,
1.  press Hold to put all lines on hold before the parties hang up 
(not doing this will result in a tone sounding in the handset 
receiver, interrupting the remaining conference),
2.  when status light for outside line turns off, press Ta p to return 
to conference.
To drop out of a conference call between you and two outside lines 
(creating an unsupervised conference),
•  press # and hang up (lines remain lighted and in use until both 
outside parties disconnect; if only one party drops out of an 
unsupervised conference, the remaining party is placed on 
hold).
To rejoin an unsupervised conference between two outside lines,
•  press Ta p.
Note: Conference volume levels are dependent upon the quality of the 
external lines.