Comdial Scout II Users Guide

							Scout II User Guide
Jun ‘02 Comdial 41
2.10  Testing the Coverage Range
Your digital wireless telephone will continue to operate effectively as 
you move some distance away from the base unit.  Many circum
-
stances affect the maximum distance that you can travel away from 
the base unit’s location.  Among these are walls and other obstruc
-
tions that separate you from the base unit’s location.  It is a good 
practice to test the maximum coverage range that your digital 
wireless telephone delivers when you first install it so that you will 
know how far you can travel away from the base unit’s location and 
still have effective communications.
To test the coverage location,
1.  disconnect the station line cord from the base unit,
2.  ensure that the AC adapter is connected to the base unit,
3.  lift the handset and verify that the display shows NO COMM,
4.  press Ta l k,
5.  if the handset is in range, the display shows IN RANGE and the 
handset sounds a single tone burst,
or,
if the handset is out of range, the display shows NO SERVICE 
and the handset sounds three tone bursts,
6.  move away from the base unit’s location in an ever-increasing 
distance while repeating the above test until you no longer get 
an IN RANGE display—the maximum distances in any direc
-
tion at which you can get the IN RANGE display and hear the 
single tone burst defines the coverage range limits,
7.  hang up the handset and reconnect the station line cord to end 
the range testing. 
						

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42 Comdial Jun ‘02
Note: If you should wander out of range while on a call, you will lose 
voice contact with your party but your handset will keep its display 
and status lights active for approximately 20 seconds.  During this 20 
second time period, you can step back in range and resume your con
-
versation.  After this approximate 20 second time period, the hand-
set’s display shows NO SERVICE, the handset sounds three tone 
bursts, and the telephone drops the call. 
						

							Scout II User’s Guide
Jun ‘02 Comdial 43
3.  MAKING CALLS
When you wish to make a call, you must press the Ta l k button to 
make the handset active and then select a line or the intercom.  After 
you press Ta l k, the display provides you with several pieces of infor
-
mation.  The display first shows the Acquiring Link message.  If the 
telephone can complete your call, the display then shows the line you 
have selected.  If your telephone cannot complete the call, the display 
shows a message detailing the reason (for example, if the telephone 
cannot make contact with the base unit, the display shows NO 
SERVICE).
As a convenience, your system installer may assign prime line or 
prime intercom to your station.  If he or she does so, you will have 
access to the assigned line or intercom as soon as you press Ta l k.  You 
will not have to press a function button to select a line or intercom.  
Because of this versatility, the instructions in this chapter tell you to 
lift handset and press Ta l k (if necessary).  The instructions also tell 
you to press line or intercom button (if necessary).
Use this chapter to understand the many ways to make calls from 
your station.
Section 3.1, Dialing Automatically
Section 3.2, Dialing Manually
Section 3.3, Redialing a Previously Dialed Number
Section 3.4, Using Line Groups
Section 3.5, Waiting for a Line (Queuing)
Section 3.6, Making Intercom Calls
Section 3.7, Camping on at a Busy Station and Waiting for an 
Automatic Callback
Section 3.8, Camping on at a Busy Station and Waiting for an 
Answer (Call Waiting) 
						

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44 Comdial Jun ‘02
Section 3.9, Overriding a Call or a Do Not Disturb Condition at 
Another Telephone (Executive Override)
Section 3.10, Making a Subdued Off-Hook Voice Announcement 
(SOHVA)
3.1  Dialing Automatically
This feature provides speed dialing using programmable buttons 
where you have previously stored numbers.  Since you usually store a 
line choice as part of a speed dial number, line selection is automatic 
with speed dialing.  Note:  This user’s guide discusses speed dial pro
-
gramming in Section 10.1, Programming for Speed Dialing.  Refer to 
this section when you are ready to store your speed dial numbers.
The system makes two types of speed dial numbers available at the 
dial pad location for your use: 
•  numbers that you store for your own use (personal speed dial 
numbers), and 
 
•  numbers that the system attendant stores for everyone’s use 
(system speed dial numbers).  
The system also allows you to have speed dial numbers at unused 
feature button locations.  
To automatically dial a speed dial number stored at one of the pro-
grammable function buttons,
1.  lift handset,
2.  press pre-programmed speed dial button F1–F4 (line selection 
is usually a part of the stored speed dial number), 
						

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With your station at idle, you can use the following procedure to auto-
matically dial a personal or system speed dial number that is stored at 
a dial pad location:
1.  lift handset and press Ta l k (if necessary),
2.  dial code for desired personal speed dial number (0–9), or– 
3.  press * and then dial code for desired system speed dial  
number (100 – 299),
Note: Remember, it is very common for your digital wireless tele-
phone to automatically select a line for your use when you lift the 
handset and press Ta l k.  Under these circumstances, you must first 
select the intercom and press Tap before you can dial the code for a 
speed dial number.
3.2  Dialing Manually
You can manually dial a number over any available telephone line or 
intercom you select.  Or, if the installer assigned a prime line, prime 
intercom, or the idle line preference feature to your station, your 
digital wireless telephone will automatically select a line for use 
when you lift its handset.
To dial an outside number manually,
1.  lift handset and press Ta l k  (if necessary),
2.  press line button to select line or intercom (remember: selecting 
a line is not necessary if a prime line, prime intercom, or idle 
line preference feature is assigned to your telephone),
3.  listen for dial tone,
4.  dial number. 
						

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46 Comdial Jun ‘02
3.3  Redialing a Previously Dialed 
Number   
If the last number you have called is busy or is not answering, you can 
redial it once.  The system temporarily saves the first 16 digits of this 
last manually dialed number for your redial use.
You will overwrite a temporary system-saved number with subse-
quent dialing activity.  If you have need to permanently save the first 
16 digits of the last manually dialed number for later redial, ask your 
system installer about programming steps that he or she can take to 
allow you to do this.  A 
 permanently saved number remains available 
until you overwrite it by saving a different number.
To automatically redial the last dialed number one time,
1.  lift handset and press Talk (if necessary),
2.  press # or the Redial button, 
3.  listen for ringing or busy tone:  
– Ringing tone: When party answers, speak to them, 
– Busy tone: press Ta l k  to disconnect.
Note: Remember, it is very common for your digital wireless tele-
phone to automatically select a line for your use when you lift the 
handset and press Talk.  Under these circumstances, you must first 
select the intercom and press Tap before you can dial the code for a 
speed dial number.
3.4  Using Line Groups
Some systems have telephone lines arranged into line groups and 
made available at each telephone for making outside calls. 
 Yo u r  
system administrator can tell you how your system is arranged.  
When line groups are available for your use, you may access them for 
outside calling instead of pressing a line button to select a individual 
line for use.  
						

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If your system has line groups, access them as follows:
1.  lift handset and press Ta l k (if necessary),
2.  press button to select intercom (if necessary),
3.  dial desired line group access code: 
                    9 = line group 1 
80 through 89 = line groups 2 through 11  
60 through 64 = line groups 12 through 16
4.  listen for outside dial tone,
5.  dial desired number,
6.  listen for called party to answer.
3.5  Waiting for a Line (Queuing)
If all the lines in a line group are busy, you can place your telephone 
in a queue to await an idle line.  When you share a line with another 
telephone and the line is busy, you can place your telephone in a 
queue to await the idle line.
To queue for a line group,
1.  lift handset and press Ta l k (if necessary),
2.  press button to select intercom (if necessary),
3.  dial the desired line group access code,
4.  hear busy tone,
5.  dial * 6.
If you have line appearance for a particular line and wish to queue for 
it,
1.  note the busy status light (LED),
2.  lift handset and press Ta l k (if necessary),
3.  press button to select intercom (if necessary),
4.  dial * 6,
5.  press line button. 
						

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48 Comdial Jun ‘02
When line group is free, your telephone sounds several short tone 
bursts. 
 When you hear this,
•  lift handset, hear dial tone, and place call.
To cancel line group queuing,
1.  lift handset and press Ta l k (if necessary),
2.  press button to select intercom (if necessary),
3.  dial # 6 and hang up.
3.6  Making Intercom Calls
You can dial an intercom extension manually from the dial pad or 
automatically using a direct station select (DSS) button that you have 
previously programmed. 
 There are two methods for making an 
intercom call.  One causes the called telephone to ring.  The other 
causes your voice to sound out at the called telephone.  Your installer 
can set the system to deliver either tone-first or voice-first calling, 
although all systems have tone-first as the default condition.
Keep in mind that whatever the system setting, a called party can set a 
voice announce block condition at his or her telephone to prevent all 
voice announce calls.  Furthermore, if he or she blocks voice 
announce, the system also blocks SOHVA calls.
Note:  The following instructions assume a tone-first default setting.   
Any user can change a call to voice announce signaling for that call 
simply by pressing the Intercom button again after dialing the exten
-
sion number or by pressing the DSS button again.
To manually cause the other telephone to ring (tone calling),
1.  lift handset and press Ta l k (if necessary),
2.  press button to select intercom (if necessary),
3.  dial extension number (called telephone will ring). 
						

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To tone call automatically,
1.  lift handset and press Ta l k (if necessary),
2.  press DSS button (called telephone will ring).
Note:  The following instructions assume a voice-first default setting.  
 Any user can change a call to a tone signaling for that call simply by 
pressing the Intercom button again after dialing the extension number 
or by pressing the DSS button again.
To voice announce manually,
1.  lift handset and press Ta l k (if necessary),
2.  press button to select intercom (if necessary),
3.  dial extension number,
4.  speak your announcement.
To voice announce automatically,
1.  lift handset and press Ta l k (if necessary),
2.  press DSS button,
3.  speak your announcement.
Some systems will be arranged so that certain stations have a hot line 
feature. 
 If your station is so arranged, every time you lift the handset, 
your LCD speakerphone will automatically ring a pre-selected station 
(programmed by the installer).  To make an intercom call to a station 
other than this hot line station, or to make a call on an outside line, 
you must press an intercom or line button and dial the number.
3.7  Camping on at a Busy Station and 
Waiting  for  an  Automatic  Callback                              
If you call another station and receive a busy signal or a Do Not 
Disturb tone, you can press a button that will cause the system to ring 
your telephone when the station is available. 
 This is called “camping 
on at a station.” 
 Please note that you can camp on to only one station 
at a time. 
						

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To camp on at any busy, do not disturb, or ring no-answer station,
1.  dial * 6.
Your telephone immediately hangs up.  When the station you called 
becomes available, your telephone will ring with five short tone 
bursts. 
 When you hear this,
2.  lift handset and press Ta l k (if necessary),
3.  press button to select intercom.  The other telephone will start 
ringing. 
 
If you do not select the intercom after the ringback tones within the 
time limit set by the installer, the system cancels the call back at that 
time; however, you can cancel automatic call back at any time before 
your telephone sounds the tone bursts. 
 To  d o  t h i s ,
1.  lift handset and press Ta l k (if necessary),
2.  press button to select intercom (if necessary),
3.  dial # 6.
4.  your telephone automatically hangs up.
3.8  Camping on at a Busy Station and 
Waiting for an Answer (Call Waiting) 
If the telephone you have called is busy, you can send a call-waiting 
tone to the telephone and wait on the line for an answer (you must be 
using the handset for this feature to work).
To activate call waiting when you hear a busy signal,
1.  lift handset and press Ta l k (if necessary),
2.  press button to select intercom,
3.  dial extension number,
4.  dial * 6 (called party hears tone),
5.  wait on line for reply.