Comdial Scout II Users Guide

							Scout II User’s Guide
Jun ‘02 Comdial 51
The called party can place the current call on hold or disconnect from 
the call to answer your call-waiting tone, or choose to ignore your 
call-waiting tone and continue current conversation.
To cancel call waiting,
1.  lift handset and press Ta l k (if necessary),
2.  press button to select intercom,
3.  press dial # 6,
4.  your telephone automatically hangs up.
 To answer a call-waiting tone if you receive one while on a call,
1.  hear short tone burst in receiver,
2.  either place current call on hold or complete call and hang up 
(waiting call will ring at your telephone),
3.  lift handset and press Ta l k to answer call.
You may, of course, choose to ignore the call-waiting tone and remain 
on the line with your original caller.
3.9  Overriding a Call or a Do Not 
Disturb Condition at Another 
Telephone (Executive Override)
You can override a call in progress or a Do Not Disturb condition at 
another telephone if the system installer has enabled the executive 
override feature at your telephone. 
 (If the feature is not enabled 
through programming, an error tone will sound and screen options 
will remain displayed.)
To override an in-progress call at another telephone,
1.  make intercom call and hear a busy signal,
2.  dial * 03 (all parties will hear several tone bursts),
3.  join in-progress call. 
						

							Making Calls
52 Comdial Jun ‘02
To override a Do Not Disturb condition at another station,
1.  make intercom call and hear a do not disturb signal,
2.  dial * 03
3.  speak your announcement (if in voice-first mode) or hear ring-
back tone (if in tone-first mode).
3.10  Making a Subdued Off-Hook Voice 
Announcement (SOHVA)
You can make a subdued voice announcement to another station that 
is off-hook and busy on a call if the system is arranged to provide this 
feature, and your telephone provides a SOHVA button for this 
purpose.  You decide whether to deliver a SOHVA message, camp on 
at that station, set a message-waiting indicator, or hang up when you 
hear an intercom busy tone.
Make a SOHVA announcement using the SOHVA button as follows:
1.  make intercom call and hear busy tone,
2.  decide whether to interrupt or not,
3.  if you decide not to interrupt the called party, hang up, or
•  to interrupt, press pre-programmed SOHVA button and hear 
several quick tone bursts,
•  make announcement (busy tone means that the called 
telephone is in speakerphone mode and you cannot make 
announcement, that your SOHVA has been denied through 
system programming, or that the called party has blocked 
your  SOHVA),
•  wait on line for reply (either verbal or LCD reply).
Note: The caller cannot control how the announcement is received. 
This depends upon the equipment used and station programming. 
						

							Scout II User’s Guide
Jun ‘02 Comdial 53
4.  ANSWERING CALLS
Answer a call by pressing the function button for the ringing line.  As 
a convenience, your system installer may assign ringing line pref
-
erence to your station.  If he or she does so, you will have access to 
the ringing line or intercom as soon as you take the handset off hook 
and you will not have to press a function button to select the ringing 
prime line or intercom.  With ringing line preference, there are two 
ways that you can take the handset off hook to answer a ringing call.  
If you have the handset resting in the charging stand, lift the handset 
from the stand for the ringing line.  If you have the handset laying on 
your desk or clipped to your belt, press the Talk button for the ringing 
line.
Your installer can enable the synchronized ringing feature in your 
system.  If this feature is active, you may have to press Talk after you 
lift the handset from the base unit’s cradle to answer a ringing line.
Because of the feature versatility, the instructions in this chapter tell 
you to lift handset and press Talk (if necessary).  The instructions also 
tell you to press line or intercom button (if necessary).
Use the information that you find in this chapter to learn the various 
ways that you can use your digital wireless telephone to answer calls.
Section 4.1, Answering Outside and Intercom Calls
Section 4.2, Answering Calls at Monitored Stations
Section 4.3, Answering Night Transferred Calls
Section 4.4, Making a Call Pick-Up
Section 4.5, Responding to a Subdued Off-Hook Voice Announce-
ment 
						

							Answering Calls
54 Comdial Jun ‘02
4.1  Answering Outside and Intercom 
Calls
An outside call is one that rings on a line while an intercom call is one 
that is made from one system telephone to another.  An incoming call 
will sound the ringer and light the status light associated with the line 
or intercom button that the call is on.  If you have the ringer volume 
turned off and are using the vibration mode, you will feel the 
vibration indicating a ringing call.
To answer a ringing call:
4.2  Answering Calls at Monitored 
Stations
Your system installer may arrange your telephone to have the per-
sonal intercom number of another telephone appearing at a function 
button location (F1–F4).  You can use the light  associated with this 
button to monitor the status of that telephone and you can press the 
button to make a call to it if you wish.  The associated light is known 
as the busy lamp field, or BLF light, and the button is known as the 
direct station select, or DSS button.
Handset in the Charging Unit Handset out of Charging Unit
Pick up the handset.  The 
AutoTalk feature allows you to 
answer the call immediately.Press Talk.
When you finish the call, place the handset back in the charging 
unit.  AutoStandby automatically hangs up the phone.
or,
Press Talk to hang up the phone. 
						

							Scout II User’s Guide
Jun ‘02 Comdial 55
If the installer also arranges for your station to have the station moni-
toring feature, the BLF light shows activity status at the monitored 
telephone.  Also, the installer may arrange for your 
 telephone to 
include a DSS STATUS button at a function button location (F1–F4).  
If so, you can use that button to switch from monitoring all of the tele
-
phone’s activity to just monitoring its personal intercom activity.
To monitor another telephone, observe the BLF light indications next 
to a personal intercom appearance (DSS) button (F1–F4):
•  Off = idle
•  Flashing = ringing
•  On = busy or on hold
Note: If you do not have the station monitoring feature, the BLF light 
shows just the following information: Off = idle, On = busy.
To call an idle monitored station or to answer one that is ringing,
1.  lift handset and press Talk (if necessary),
2.  note the BLF light condition, then
3.  press assigned DSS button and speak.
Note: If you place this call on hold or if you transfer it to another 
telephone, the BLF light flashes a hold signal.  You can retrieve the 
call by pressing TAP.
4.3  Answering Night Transferred Calls
The system attendant can transfer incoming calls to a particular 
station or stations for off-hour ringing.  Additionally, the installer can 
program the system for night-answer zones (up to four) with a loud 
bell associated with each zone.  The loud bell sounds when the night 
transfer of ringing feature directs incoming calls to a particular zone.  
After the attendant has set up this feature, you can answer an outside 
call when it rings anywhere in the system. 
						

							Answering Calls
56 Comdial Jun ‘02
If your telephone rings,
1.  lift handset and press Talk (if necessary),
2.  press line button (if necessary).
When you hear loud ringing anywhere in the system,
1.  press intercom button (if necessary),
2.  dial 65 through 68 to select ringing zone (1–4) that bell is 
sounding in, 
or,
dial 69 to answer any ringing zone.
4.4  Making a Call Pick-Up
Often, the system installer arranges several telephones together in a 
user group. 
 If your digital wireless telephone is so arranged, you can 
answer calls that are ringing at other stations within your particular 
group.  Also, you can  answer a call that is ringing at any telephone in 
the system if you know the telephone’s extension number.
To answer a call that is ringing within your group,
1.  lift handset and press Talk (if necessary),
2.  press intercom button (if necessary),
3.  dial # 4,
4.  answer call.
 To answer a call that is ringing at any telephone in the system,
1.  lift handset and press Talk (if necessary),
2.  press intercom button (if necessary),
3.  dial * 4,
4.  dial extension number of ringing telephone,
5.  answer call. 
						

							Scout II User’s Guide
Jun ‘02 Comdial 57
4.5  Responding to a Subdued  
Off-Hook Voice Announcement   
Your installer can arrange your telephone to receive a subdued off-
hook voice announcement (SOHVA) call.  This calling method 
allows an intercom caller to break into your current call and make an 
announcement to you that only you can hear through your handset 
receiver.  The SOHVA call consists of several short tone bursts fol
-
lowed by the SOHVA caller’s voice giving you a message.  Your 
distant on-line party cannot hear the SOHVA call.  
If your installer has programmed one of the function buttons F1–F4 
on your telephone as a SOHVA button, you can press it to respond 
verbally to the SOHVA call.  Alternately, you can use a Response 
Message button to respond to the SOHVA call in a non-verbal 
manner or you can ignore the SOHVA call.  The SOHVA caller must 
be using an LCD speakerphone to receive your non-verbal response.  
(For further information about response messaging, refer to 
Section 
9.3, Sending Response Messages and Section 10.5, Programming the 
Response Message Button).
To respond verbally to a SOHVA call,
1.  hear the SOHVA voice announcement,
2.  press and hold the installer-programmed SOHVA button and 
speak into your handset (your distant party cannot hear your 
response),
3.  release the SOHVA button after your response, and return to 
the distant party. 
						

							Answering Calls
58 Comdial Jun ‘02
To send an LCD message to a caller who has initiated a SOHVA call 
from an LCD speakerphone,
1.  hear the SOHVA voice announcement,
2.  press the appropriate fixed Response Message button to send a 
preselected message (I Will Call Back, for example) to the call
-
ing telephone, 
or,– 
while still on the call, press the scrolling Response  
Message button to scroll through the system-supplied mes-
sages,
3.  press # when your display shows the message you wish to send 
(the message will then be displayed at the calling LCD speaker
-
phone and the SOHVA call will be terminated). 
						

							Scout II User’s Guide
Jun ‘02 Comdial 59
5.  TRANSFERRING CALLS
You can transfer calls from your digital wireless telephone to another 
system telephone in several ways. 
 The information in this chapter 
describes those ways.
Section 5.1, Transferring Screened and Unscreened Calls
Section 5.2, Making a Hot Transfer
5.1  Transferring Screened and 
Unscreened Calls
You can answer a call at your telephone and transfer it to another tele-
phone in one of two ways.  If you first identify the caller to the party 
receiving the transfer (giving that user the opportunity to prepare for 
the call), you make a screened transfer.  If you transfer the call 
without first announcing it, you make an unscreened transfer.  If you 
transfer a call to another telephone so that the call appears at the 
station immediately without having to be retrieved, you make a hot 
transfer.
If the telephone to which you are transferring the call is busy, you 
must recover the call yourself or choose one of several options that 
may be available at your telephone.  Also, if a transferred call is not 
answered after a certain length of time (as set by the your installer), 
the transferred call 
 returns to your telephone.
To screen and transfer a call to another telephone in the system,
1.  answer call,
2.  press T/C (call is automatically placed on hold),
3.  dial extension number of telephone to receive transfer,
4.  when intercom party answers, announce call,
5.  press Ta l k to disconnect.  Intercom party can then answer the 
call. 
						

							Transferring Calls
60 Comdial Jun ‘02
If the intercom party is busy, take the following action:
•  press Ta p to retrieve the call.  Remember, you can use the secure 
off-hook voice announce feature or the camp-on call waiting 
feature to contact the intercom party.
To transfer an unscreened call to another telephone,
1.  answer call,
2.  press T/C (call is automatically placed on hold),
3.  dial extension number of telephone to receive transfer,
4.  press Ta l k to disconnect.  The call will then ring at that station.
NOTE: Unscreened transfers camp-on at busy telephones and wait to 
be answered.  Each call automatically rings the telephone as soon as 
it becomes idle.
5.2  Making a Hot Transfer
A hot transfer is a type of screened transfer.  To perform a hot 
transfer, you voice announce the transfer over the speaker of the tele
-
phone that you want to receive the transfer, and release the call to that 
telephone.  The system handles the release in a way that does not 
require the called party to retrieve the call (the call does not ring at the 
station).
This feature is useful for transferring calls to people who need to 
work in a hands-free mode.  Once you announce the call and the 
system completes the transfer, the person receiving the transfer can 
simply begin speaking toward his or her speakerphone to answer the 
call.
If you make a hot transfer to a monitor telephone, you can voice 
announce the call over the telephone’s speaker, but the person 
receiving the outside line transfer will need to lift the handset to 
answer the call (the telephone will not ring after you have made the 
announcement).