Comdial Scout II Users Guide

							Scout II User’s Guide
Jun ‘02  Comdial 101
11.  TROUBLESHOOTING 
YOUR TELEPHONE 
If your digital wireless telephone is not operating properly, use this 
chapter’s information to help identify the cause of improper oper
-
ation.
Section 11.1, Interpreting the Trouble Symptoms
Section 11.2, Performing a Power Reset
11.1   Interpreting the Trouble 
Symptoms
Should your digital wireless telephone fail to operate properly, review 
the following list of symptoms and causes for help.
Problem Suggestion
Charge Light Will Not 
Turn On When You Place 
Handset In Charger Unit•  Be sure AC adapter is 
plugged into charger unit 
and wall socket.  Be sure
  
handset is properly seated 
in charger unit.
•  Be sure battery pack is 
properly installed on 
handset.
•  Be sure that the charging 
contacts on both the 
handset and charger unit 
are clean. 
						

							Troubleshooting Your Telephone
102 Comdial Jun ‘02
Frequent Interruptions In  
Conversations
•  Be sure base unit antenna 
is fully vertical.
•  Move handset closer to 
base unit.
•  Locate base unit at a 
greater height.
Hear Warning Tone And 
See NO SERVICE 
Message In Display•  Move handset closer to 
base unit.
Handset Does Not Ring•  Weak battery (replace 
with fresh battery pack or 
charge handset for 5–6   
hours)*
•  Check ringer alert 
setting—may be set for 
ringer off 
•  Be sure base unit antenna 
is fully vertical
•  Move handset closer to 
base unit
Error Tone•  May occur when incorrect 
buttons are pressed 
during speed dial  
programming.  For 
example, if a
 button has a 
line assigned to it, it is  
not available as a 
programmable button and 
an error tone sounds if it 
is pressed during 
programming. 
						

							Scout II User’s Guide
Jun ‘02  Comdial 103
* If you isolate improper operation to a defective battery pack, verify 
that the battery chargers are operating properly.  If the battery 
chargers are operating properly, purchase a new battery pack.  Since 
handset and battery warranties differ, do not return your handset for 
servicing with its battery installed.  Refer to the product label or con
-
sult with your dealer for complete details.
Note:  Radio interference is not a defect indication.  If the situation 
persists, contact your system administrator.
11.2  Performing a Power Reset
If you ever experience scrambled displays, link problems, or feature 
access problems, you may need to execute a power reset procedure.
To reset power on the base unit,
1.  disconnect the AC adapter plug from the base unit,
2.  wait several seconds,
3.  reconnect AC adapter plug to base unit.
To reset power on the handset,
1.  lift the handset from the base unit,
2.  remove the battery pack,
3.  wait several seconds,
4.  replace battery pack.
Scrambled Display 
No link 
Feature Access Problems
•  Reset power.
Display Shows NO COMM•  Base unit cannot make 
contact with telephone 
system.  Check line cord. 
						

							Troubleshooting Your Telephone
104 Comdial Jun ‘02
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							Scout II User’s Guide
Jun ‘02 Comdial  105
A
account codes  74
adjusting the handset ringer tone and 
volume 83
answering a call  18
answering calls  53
answering calls at monitored stations  54
answering night transferred calls  55
answering outside and intercom calls  54
antenna 12, 15
applying power to the base unit and 
charging station  24
attaching the belt clip to the handset  39
authorization codes  75
auto redial  46
automatically dialing  44
B
base unit  15, 24, 26
base unit specifications  11
base unit, mounting  26, 27
battery 8
battery pack  12, 33
battery unit  38
battery, handset  11
belt clip  12, 39
BLF 87
blocking voice announced calls  72
busy lines and stations  73
busy station  49
button query  73
C
call pick-up  56
call waiting  50camping on at a busy station and waiting 
for an answer (call waiting)  50
camping on at a busy station and waiting 
for an automatic callback  49
central message desk  89
channel button  12
charge LED  15
charger stand  15
charger unit  26
charging spare battery packs  37
charging the handset’s battery pack  35
charging unit  38
charging unit, mounting  30
cleaning the battery and charging unit 
contacts 38
conferencing calls  69
connecting to the station jack  23
coverage range  41
D
dialing automatically  44
dialing manually  45
dialing mode, switching  85
direct wall mounting of base unit  27
display 12
displaying button functions (button 
query) 73
displaying status of busy lines and 
stations 73
DND 80
Do Not Disturb condition  49, 51, 80
DSS 98
DSS/BLF console  87
E
electrical shock  5
entering account codes  74
Index 
						

							Index
106 Comdial Jun, ‘02
entering authorization codes  75
executive override  51
F
Feature Codes  99
features 12, 71
forwarding calls  76
frequency control  11
function buttons  12, 54
functions 12
G
general specifications  11
H
handling hold recalls  65
handling park recalls  66
handset 16
battery pack 35
receiver 12
ringer switch 84ringer tone and volume 13, 83
specifications 11
head set jack  12
hold 63
hold button  12
hold recalls  65
holding calls  63
hot transfer  59, 60
I
important safety instructions  5
installation location  22
installing Scout II  21
installing the battery pack  33
intercom calls  54
interpreting the low battery 
indication 19
interpreting the trouble symptoms  101introducing the SCOUT II digital 
wireless telephone  3
K
knowing the base unit  15
knowing the charger stand  15
knowing the handset  12
knowing your digital wireless 
telephone 3
knowing your telephone’s functions  12
L
LCD Messages  90
lighting the message-waiting light  89
line groups  46
location, installation  22
low battery  19
M
making a call  16
making a call non-private (privacy 
release) 77
making a call pick-up  56
making a hot transfer  60
making a Subdued Off-Hook Voice 
Announcement (SOHVA)  52
making calls  43
making intercom calls  48
manual dialing  45
message-wait originate  89
message-waiting light  89
microphone 13
modulation 11
monitored stations  54
monitoring a conversation between two 
telephones (service 
observing) 78
muting your telephone  78 
						

							Scout II User’s Guide
Jun ‘02 Comdial 107
N
night transferred calls  55
non-verbal messages  89
numeric keypad  13
O
operating temperature  11
optional accessories  3
orbits 66
out of range  18
outside calls  54
Outside Numbers  97
Outside Numbers as Speed Dials  97
overriding a call or a Do Not Disturb 
condition at another telephone 
(executive override)  51
P
page feature  79
paging announcement  79
park orbits  66
park recall  66
park recalls  66
parking calls  66
performing a power reset  103
placing calls on hold  63
power on LED  15
power requirements, base unit  11
power requirements, handset  11
power reset  103
privacy release  77
Programming DSS Numbers  98
Programming for Speed Dialing  95
Programming Outside Numbers as Speed 
Dials 97
Programming the Feature Codes  99
Programming the Response Message 
Button 100
Programming Your Telephone  95public announcement  79
pulse 85
Q
queuing 47
R
r/vol 83
range limit  18
recalls
hold 65
park 66
receive/transmit frequency
base unit 11
handset 11
receiving non-verbal messages  89
redialing a previously dialed number  46
reducing risk  5
responding to a Subdued Off-Hook Voice 
Announcement (SOHVA)  57
Response Message Button, 
programming 100
response messages  93
reviewing important safety 
instructions 5
reviewing the technical specifications  11
ringer switch  84
ringer tone and volume  83
S
safety instructions  5
screened transfer  59
selecting the installation location  22
sending a paging announcement  79
sending and receiving non-verbal 
messages 89
sending LCD messages  90
sending response messages  93
service observing  78 
						

							Index
108 Comdial Jun, ‘02
setting a Do Not Disturb Condition at 
your telephone  80
setting the volume control  81
setting up a conference call  69
shock, electrical  5
size, base unit  11
size, handset  11
SOHVA  52, 57, 72
spare battery charge LED  15
spare battery charging bay  15
spare battery packs  37
specifications 11
base unit 11general 11
handset 11
speed dial  95
standby time, handset  11
station jack  23
status 73
Subdued Off-Hook Voice 
Announcement 52
Subdued Off-Hook Voice Announcement 
(SOHVA) 57
switching the dialing mode between 
pulse and tone  85
T
T/C button  13
talk button  13
talk time, handset  11
tap button  13
technical specifications  11
testing the coverage range  41
tone 85
Tracker paging system  85
Transfer/Conference (T/C) button  13
Transfer/Conference button  13
transferred calls  55
transferring calls  59
transferring screened and unscreened 
calls 59Trouble Symptoms  101
troubleshooting your telephone  101
U
using line groups  46
using the other telephone features  71
using the Tracker paging system  85
Using This Guide  1
using your digital wireless telephone 
with a DSS/BLF console  87
using your Scout II handset  16
V
vibrate mode  13, 84
volume button  13
volume control  81
W
waiting for a line  47
waiting for an answer (call waiting)  50
waiting for an automatic callback  49
walking class of service  75
wall mounting of charging unit  30
Wall Mounting the Base and Charger 
Units 26
weight
base unit 11
weight, handset  11