Comdial Scout 900MXS Cordless Instruction Manual
Have a look at the manual Comdial Scout 900MXS Cordless Instruction Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 133 Comdial manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
(The following instructions assume a voice-first default setting. Any user can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS button again.) To voice announce manually, lift handset and pressTALK(if necessary), press button to select intercom (if necessary), dial extension number, speak your announcement. To voice announce automatically, lift handset and pressTALK(if necessary), pressDSSbutton, speak your announcement. Some systems will be arranged so that certain stations have a hot line feature. If your station is so arranged, every time you lift the handset, your LCD speakerphone will automatically ring a pre-selected station (programmed by the installer). To make an intercom call to a station other than this hot line sta- tion, or to make a call on an outside line, you must press an in- tercom or line button and dial the number. 25 Making Calls
3.8 Camping On At A Busy Station And Waiting For An Automatic Callback If you call another station and receive a busy signal or a Do Not Disturb tone, you can press a button that will cause the sys - tem to ring your telephone when the station is available. This is called “camping on at a station.” Please note that you can camp on to only one station at a time. To camp on at any busy, do not disturb, or ring no-answer station, dial6. Your telephone immediately hangs up. When the station you called becomes available, your telephone will ring with five short tone bursts. When you hear this, lift handset and pressTALK(if necessary), press button to select intercom. The other telephone will start ringing. If you do not select the intercom after the ringback tones within the time limit set by the installer, the system cancels the call back at that time; however, you can cancel automatic call back at any time before your telephone sounds the tone bursts. To do this, lift handset and pressTALK(if necessary), press button to select intercom (if necessary), dial#6. your telephone automatically hangs up. 26 Making Calls
3.9 Camping On At A Busy Station And Waiting For An Answer (Call Waiting) If the telephone you have called is busy, you can send a call- waiting tone to the telephone and wait on the line for an answer (you must be using the handset for this feature to work). To activate call waiting when you hear a busy signal, lift handset and pressTALK(if necessary), press button to select intercom, dial extension number, dial6(called party hears tone), wait on line for reply. Called party can place the current call on hold or disconnect from the call to answer your call-waiting tone, or choose to ig - nore your call-waiting tone and continue current conversation. To cancel call waiting, lift handset and pressTALK(if necessary), press button to select intercom, press dial#6, your telephone automatically hangs up. To answer a call-waiting tone if you receive one while on a call, hear short tone burst in receiver, either place current call on hold or complete call and hang up (waiting call will ring at your telephone), lift handset and pressTALKto answer call. You may, of course, choose to ignore the call-waiting tone and remain on the line with your original caller. 27 Making Calls
3.10 Overriding A Call Or A Do Not Disturb Condition At Another Telephone (Executive Override) You can override a call in progress or a Do Not Disturb condi - tion at another telephone if the system installer has enabled the executive override feature at your telephone. (If the feature is not enabled through programming, an error tone will sound and screen options will remain displayed.) To override an in-progress call at another telephone, make intercom call and hear a busy signal, dial03(all parties will hear several tone bursts), join in-progress call. To override a Do Not Disturb condition at another station, make intercom call and hear a do not disturb signal, dial03 speak your announcement (if in voice-first mode) or hear ring-back tone (if in tone-first mode). NOTE:This action disables DND condition at the other telephone until DND is reset. 28 Making Calls
3.11 Making A Subdued Off-Hook Voice Announcement (SOHVA) You can make a subdued voice announcement to another sta - tion that is off-hook and busy on a call if the system is arranged to provide this feature and your telephone provides aSOHVA button for this purpose. You decide whether to deliver a SOHVA message, camp on at that station, set a mes - sage-waiting indicator, or hang up when you hear an intercom busy tone. Make a SOHVA announcement using theSOHVAbutton as follows: make intercom call and hear busy tone, decide whether to interrupt or not, if you decide not to interrupt the called party, hang up, –or– to interrupt, press preprogrammedSOHVAbutton and hear several quick tone bursts, make announcement (busy tone means that the called telephone is in speakerphone mode and you cannot make announcement, that your SOHVA has been de- nied through system programming, or that the called party has blocked your SOHVA), wait on line for reply (either verbal or LCD reply). NOTE:The caller cannot control how the announcement is received. This depends upon the equipment used and station program- ming. 29 Making Calls
31 Placing Calls on Hold Placing Calls On Hold 4.1 Using Chapter Four You can place calls on hold and pick them up a short time later in several different ways. This chapter explains the various methods you can use to hold a call. 4.2 Holding Calls 4.3 Handling Hold Recalls 4.4 Parking Calls 4.5 Handling Park Recalls 4
4.2 Holding Calls You can place a call on hold and pick it back up a short time later. With a regular hold, either you can pick up the held call at your telephone, or another user can pick it up at another tele - phone if that telephone shares the held call line with your tele - phone. With an exclusive hold condition, you must pick the held call up at your telephone; no other telephone has access to it. You can also answer and place on hold a call that is on a line that does not appear at your telephone (a call that is parked or transferred to you, for instance). After a call has been on hold for the period of time (set by the installer of your system), the system will cause a one-second tone burst to sound at your telephone, and the flash rate of the line button becomes faster. If the call is on exclusive hold, it will revert to manual hold after the hold recall time period. When you answer a call on a group intercom and place it on hold, the system keeps the call on hold on the group intercom. this means that you or any other user can pick up this call at any station that has access to the group intercom To place a call on hold, pressHOLD. To retrieve a held call, press line button of the held call (with flashing light), –or– pressTAP. NOTE:Unless you use your HOLD button to scroll through the calls on hold, TAP always retrieves the last number placed on hold, re- gardless of whether you have line appearance for the line on which the call is holding. 32 Placing Calls on Hold
To place a call on exclusive hold, pressHOLDtwice. To retrieve exclusive hold, press line button of held call (with flashing light), –or– pressTAP(if station does not have line appearance). Often, you will have more than one call on hold at your station. You know that you can retrieve the last call placed on hold sim - ply by pressingTA P. However, if you do not have line appear - ance for a line on which another call is holding, the system provides a way for you to access that call before servicing the last call that you placed on hold. You can have your telephone scroll or scan through the calls currently on hold at your station in order to retrieve a specific held call: lift handset (if your station does not have prime line or idle line preference), pressHOLDonce for each call in the hold queue until you reach the call you wish to service, pressTAPto retrieve call. For example, if five calls are holding and you wish to retrieve the second call you placed on hold, you would pressHOLD three times to scroll from held call #5 through call #4, call #3, and then to call #2. PressTA Pto retrieve call #2. NOTE: As you press theHOLDbutton, your display will show informa- tion about the held line that will be answered if you press the TA Pbutton. 33 Placing Calls on Hold
4.3 Handling Hold Recalls After a call has been on hold for the period of time (set by the installer of your system), the system will cause a hold recall tone burst to sound at your telephone and the flash rate of the line button becomes faster. If the call is on exclusive hold, it will revert to manual hold af - ter the hold recall period (you will hear four short tone bursts at 12-second intervals). Any user whose telephone line appear - ance for the recalling line can pick up calls that revert to man - ual hold If you placed a line on manual hold or exclusive hold, and that line is recalling, answer/retrieve recall, pressHOLDto place the call on hold at your station and restart HOLD timer, –or– press line button orTAPto retrieve the call. 34 Placing Calls on Holds