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Comdial Quick Q Agents User Guide

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    Page 1 Notes The Scout Telephone For Agents ·QuickQversions using software release 3.0 (or later) allow the use of up to nine Scout digital wireless telephones. Using these telephones provides users with maximum freedom to move about within the call center. ·All Scout telephones used in aQuickQcall center should be programmed so that the function button F1 serves as theQuickQaccess button. Also, buttons F2, F3, and F4 should be programmed to correspond to the three interactive buttons on the proprietary...
    Page 2 Description of the Display (Idle Display) This line indicates your present status. This line indicates the function of the interactive buttons. See the following table for definitions. Scout Interactive Button Definitions Scout DisplayStandard DisplayScout DisplayStandard Display Ab Ac Ag Al As By Cn Cr Cf Dy Ex Hp Hd In Lg Lg Mn Md Ms Nt NoABORT ACC (account) AGENT ALL ANSWER BUSY CANCEL CLEAR CONF DAY EXIT HELP HOLD IN LOG Logout MENU MODE MSG (message) NIGHT NOOk Ot Py Qt Rd Rc Rj Rs Rp Rt Rn Sn Se...
    Page 3 Log-in Procedure Log-in For Multiple Groups Signing-In To QuickQ·Press the ACD (QuickQ) button After 2 seconds ·Use the keypad to enter your I.D. number. Should you enter an incorrect digit, press the Rt (retry) interactive button. ·Enter your password digits. Valid Password ·The above display indicates that you are now signed-in as an ACD agent, ready to accept incoming calls. If it is necessary for you to leave your desk, press the By (busy) interactive button. This will prevent the ACD from sending...
    Page 4 Receiving An ACD Call·When an ACD call is directed to you, your telephone will ring and the display will indicate the following: The group is identified on the display After 2 seconds The time the call has waited is displayed. ·If you do not answer this call within the programmed redirect threshold time, the call will automatically go to another agent. When the call is redirected, the ACD will automatically make your telephone busy. ·If you are unable to take this call, press the By (busy) interactive...
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