Comdial Impression LCD Speakerphone System Reference Guide

System Speed Dial Numbers
(Record system speed dial names and numbers here.
Copy this sheet if you need more record space.)
Loc Number
and NameLoc Number
and NameLoc Number
and Name
Programming The Attendant Features
Impression LCD Speakerphone – 25 

2.10 Reporting System Alarms
On occasion, the DSU system could fail to communicate with a
particular station; it could be that the station has been disconnected
from its station port or that the system data printer is off line. When the
system experiences these disruptions, an alarm signal displays at the
attendant’s station or any other LCD speakerphone that is enabled to do
so by the system installer. In order to review the system alarms, the
attendant can command the system to present alarm codes on...

2.11 Transferring Calls To The Voice Mail System
As the attendant, you will not always have time to hand-write messages
for all of the people in your group. Transferring some calls to a voice
mail system provides an easy, efficient way for callers to record lengthy
messages to be retrieved by individual station users later.
You can program your attendant’s telephone so that you will be able to
transfer calls to voice mail by pressing a single button (known as the
Transfer To Voice Mailautodial button)....

2.13 Using Digital Voice Announce (DVA)
Digital voice announcing (DVA) plays pre-recorded announcements
and messages during an in-progress call. The DVA stores the
pre-recorded messages in its memory for recall when needed. While
the DVA is not an automatic attendant, it does provide custom-recorded
automated voice prompts and dialing instructions to callers.
You can store the customized messages into the DVA device in one of
two ways: by delivering them from the telephone handset at station 10
or 12 or...

In general, the voice prompt messages are of four categories illustrated
in the following examples:
·Day answer messages
— For DCD callers—“Welcome to Acme’s sales department, all
of our agents are busy. Please stay on the line and an agent
will answer your call as soon as possible.”
For DISD callers—“Welcome to Acme Company. If you know
your party’s extension, dial it now; otherwise, stay on the line
and an attendant will answer your call.”
·Night answer messages
— For DCD callers—“Welcome to Acme’s...

2.13 Using Digital Voice Announce (DVA)—continued
·To store DVA messages,
— pressITCM, then dialS#08,
— choose the message style,
§dial1for DISD message style,
§dial2for DCD message style,
— select DVA station port 10 through 57 by dialing10–57then
press # to end the station selection,
— press0to erase all four messages,
— dial code for message type you wish to record,
§dial5to record day answer message,
§dial6to record night answer message,
§dial7to record recall message,
§dial8to record drop message,...

·to listen to to stored messages
— dial code to listen to your recorded messages,
dial1to play day answer message,
dial2to play night answer message,
dial3to play recall message,
dial4to play drop message,
dial9to stop playback.
·To erase DVA messages,
— press0to erase all four messages.
·To record or play messages for another DVA,
— pressS,
— select the DVA port,
— repeat the storing procedure detailed above.
·To end the DVA session,
— pressSPKR.
·To change DVA messages,
— repeat the entire storage...

2.14 Understanding Direct Inward Station Dialing
The direct inward station dialing (DISD) feature allows an external
party to call an intercom station directly without assistance from the
attendant (over a line programmed for DISD).
As the system attendant, you may instruct callers to make DISD
calls when necessary. Plus, you must provide them with the
following information so that they will know how to use DISD.
You may give the caller a DISD line number and the extension number
associated with the...

NOTE: The system will return the caller to DISD dial tone two
additional times and then drop the line.
—Ifcalled station is busy but is part of a hunt group, DISD
call is routed to idle station in hunt group, if available;
otherwise, the call is camped-on at dialed station.
—Ifaninvalid extension number is dialed, an error tone is
sounded before DISD dial tone is returned (caller can redial).
Ifmistake in dialing is made, caller can dialSfor new DISD
dial tone.
—Ifextension number dialing is not...

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