Comdial Impression LCD Speakerphone System Reference Guide

							System Speed Dial Numbers
(Record system speed dial names and numbers here.
Copy this sheet if you need more record space.)
Loc Number
and NameLoc Number
and NameLoc Number
and Name
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							2.10 Reporting System Alarms
On occasion, the DSU system could fail to communicate with a
particular station; it could be that the station has been disconnected
from its station port or that the system data printer is off line. When the
system experiences these disruptions, an alarm signal displays at the
attendant’s station or any other LCD speakerphone that is enabled to do
so by the system installer. In order to review the system alarms, the
attendant can command the system to present alarm codes on the
station display.
When this feature is provided, a flashingSappears on the first line of
your telephone’s LCD to indicate that new alarms are present. It is a
good idea to write down which alarms are displayed so that you may
report the nature of the alarms to your system installer.
·To display alarm codes,
— press and holdSfor 5 seconds. The following status reports
will be displayed:
Station disconnected from station port for more than five
minutes. Month, day, station port number, and station
extension number are shown.
Display shows:“Mo/Da Pxx xxxx A”
Communications difficulty between a station and the common
equipment. The number of parity errors, up to 256, and the
affected station port are shown.
Display shows:“ xxx PARITY Pxx ”
Data printer off-line.
Display shows:“PRINTER OFF LINE”
You may press 0 to cancel the alarm report displays.
After the information has been shown on the display, theSdisappears
until another alarm occurs.
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							2.11 Transferring Calls To The Voice Mail System
As the attendant, you will not always have time to hand-write messages
for all of the people in your group. Transferring some calls to a voice
mail system provides an easy, efficient way for callers to record lengthy
messages to be retrieved by individual station users later.
You can program your attendant’s telephone so that you will be able to
transfer calls to voice mail by pressing a single button (known as the
Transfer To Voice Mailautodial button).
·To program a Transfer To Voice Mail autodial button at
your telephone,
— pressITCM,
—dialSS1,
— press blank (unused) programmable button that you wish to be
theTransfer To Voice Mailbutton,
—dial6,
— dial extension number of the voice mail station port,
— pressSPKRto end, then label the programmed button.
·To transfer calls to the voice mail system,
— while on a call, press preprogrammedTransfer To Voice
Mailautodial button,
— press DSS of party to receive voice mail message,
—OR—
— dial extension number of party to receive voice mail message,
then dial2,
— pressSPKRto end. The system automatically dials into voice
mail and directs the message to the appropriate voice mail
location for later retrieval.
2.12 Transferring Calls To A
Secondary Attendant Telephone
The system installer can arrange for another telephone (station 12) to
serve as a secondary attendant location. When this feature is enabled
through programming, incoming calls ring at the regular (or prime)
attendant’s station, but recalls from unanswered transfers or timed hold
recalls will ring at both attendant stations simultaneously. Neither the
prime attendant nor the alternate attendant can program the feature
directly; only the installer, through class of service programming, can
enable or disable the alternate attendant.
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							2.13 Using Digital Voice Announce (DVA)
Digital voice announcing (DVA) plays pre-recorded announcements
and messages during an in-progress call. The DVA stores the
pre-recorded messages in its memory for recall when needed. While
the DVA is not an automatic attendant, it does provide custom-recorded
automated voice prompts and dialing instructions to callers.
You can store the customized messages into the DVA device in one of
two ways: by delivering them from the telephone handset at station 10
or 12 or by playing the contents of a professionally-supplied tape
recording into the DVA memory. (See your system installer for tape
recorder connection details.) The DVA provides up to four unique
messages. The total available message time is two minutes, and you can
divide this time as necessary among the four messages or use the entire
two minutes for one message if needed. Because of the time
constraints, it is a good practice to script your messages ahead of time
so that you can read them aloud in a clear and concise manner as you
store them in the DVA memory.
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							In general, the voice prompt messages are of four categories illustrated
in the following examples:
·Day answer messages
— For DCD callers—“Welcome to Acme’s sales department, all
of our agents are busy. Please stay on the line and an agent
will answer your call as soon as possible.”
For DISD callers—“Welcome to Acme Company. If you know
your party’s extension, dial it now; otherwise, stay on the line
and an attendant will answer your call.”
·Night answer messages
— For DCD callers—“Welcome to Acme’s sales department.
Our hours are eight to four-thirty Monday through Friday.
Please call tomorrow during those hours.”
For DISD callers—“Welcome to Acme Company. Our hours
are eight to four-thirty Monday through Friday. Please call
tomorrow during those hours.”
·Recall messages
— For DCD callers—Please hold; an agent will be with you as
soon as possible.
For DISD callers—“The party you have called is not
available. Please dial a new extension number.”
For DISD callers to systems that have the Tracker paging
system installed—“The party you have called is not available.
Please dial a new extension number or dial # plus your
call-back number followed by another # to page your party.”
·Drop message
—“Thanks for calling Acme, good bye.”
Using Digital Voice Announce–continued on next page
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							2.13 Using Digital Voice Announce (DVA)—continued
·To store DVA messages,
— pressITCM, then dialS#08,
— choose the message style,
§dial1for DISD message style,
§dial2for DCD message style,
— select DVA station port 10 through 57 by dialing10–57then
press # to end the station selection,
— press0to erase all four messages,
— dial code for message type you wish to record,
§dial5to record day answer message,
§dial6to record night answer message,
§dial7to record recall message,
§dial8to record drop message,
§dial9to stop recording.
— read the message aloud into the telephone handset mouthpiece
(note the length of time for the message—remember, the
maximum allowed time for messages is two minutes),
—OR—
start the audio tape recorder, and play the
pre-recorded message,
— press9to stop,
— dial code for next message, record message, and press9to
stop. Repeat this step for each message.
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							·to listen to to stored messages
— dial code to listen to your recorded messages,
dial1to play day answer message,
dial2to play night answer message,
dial3to play recall message,
dial4to play drop message,
dial9to stop playback.
·To erase DVA messages,
— press0to erase all four messages.
·To record or play messages for another DVA,
— pressS,
— select the DVA port,
— repeat the storing procedure detailed above.
·To end the DVA session,
— pressSPKR.
·To change DVA messages,
— repeat the entire storage procedure and make different
selections.
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							2.14 Understanding Direct Inward Station Dialing
The direct inward station dialing (DISD) feature allows an external
party to call an intercom station directly without assistance from the
attendant (over a line programmed for DISD).
As the system attendant, you may instruct callers to make DISD
calls when necessary. Plus, you must provide them with the
following information so that they will know how to use DISD.
You may give the caller a DISD line number and the extension number
associated with the station he or she is trying to reach. Future calls
from the caller to a specific party will not have to be serviced at the
attendant’s station, although a ring-no answer or busy condition at the
called party’s station will result in the system’s handling the call in
another manner (described below).
When a caller makes a DISD call from an outside line, he or she will
initially hear ringing. The system will answer the call with a DISD
continuous dial tone; the caller can then dial an extension number.
—Ifcalled station is idle, a tone is sounded and called station
rings.
—Ifthecall is answered by another station user, the caller can
ask for transfer to desired station.
—Ifringing stopsand dial tone sounds again, the caller can dial
another extension number.
—Ifcalled station has call forwardfeature set, forward station
rings.
—Ifcalled station is busy, call is placed on hold and camped-on
at busy station. Ifcamp-on is not answeredwithin a transfer
recall timeout period, busy tone is given, followed by a DISD
dial tone.
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							NOTE: The system will return the caller to DISD dial tone two
additional times and then drop the line.
—Ifcalled station is busy but is part of a hunt group, DISD
call is routed to idle station in hunt group, if available;
otherwise, the call is camped-on at dialed station.
—Ifaninvalid extension number is dialed, an error tone is
sounded before DISD dial tone is returned (caller can redial).
Ifmistake in dialing is made, caller can dialSfor new DISD
dial tone.
—Ifextension number dialing is not completed within the
programmed dial time limit, call is routed to DISD assist
station if available; otherwise, the line is dropped.
NOTE: See section 2.13 for DVA programming used with the DISD
feature.
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