Comdial Impression LCD Speakerphone System Reference Guide
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4.8 Making An Automatic Redial Call(Auto-Redial) If the last number you have called is busy or is not answering, you have several options for redialing it. You can redial it once, initiate a repeated redialing of it, or save it for later redial using a preprogrammed saved number redial button. Refer to the procedures given in the programming section of this user’s guide to preprogram a saved number redial button. ·To redial the last dialed number one time, — pressSPKR(or hang up handset) to disconnect current ringing or busy tone, — press #, — listen for ringing or busy tone over the monitor speaker: Ringing tone:When party answers, pick up handset. Busy tone:PressSPKRto disconnect. ·To redial the number once a minute for 10 minutes, — pressARDLbutton. The system will dial the number once a minute for 10 minutes (ITCM light flashes). Listen for ringing or busy tone over the monitor speaker. NOTE: You must pick up the handset once the call is connected, or the system will disconnect the call after 30 seconds. ·To cancel this automatic redial action (ITCM light turns off) with any of the following actions: — lift and replace handset, —OR— use the telephone for some other function. Making Calls Impression LCD Speakerphone – 45
4.9 Redialing The Last Number Dialed ·To automatically redial the last number dialed, — press#(if on line listening to dial tone, pressHOLD,thenpress#), — listen for ringing or busy tone, if ringing tone, speak when party answers, if busy tone, pressSPKRto disconnect. 4.10 Redialing A Saved Number The system saves the first 16 digits of the last manually dialed number in its memory so that you can redial it later., however, subsequent dialing activity overwrites any number the system has temporarily saved. If you wish, you can permanently store one 16-digit number at a time for later redial. There must exist an installer-programmed SAVED NUMBER REDIAL button on your speakerphone for this purpose. — to store the number, pressSAVE; — to dial the stored number, pressHOLDandthenpressthe SAVED NUMBER REDIALbutton that was preprogrammed for this purpose. Making Calls 46 – Impression LCD Speakerphone
4.11 Selecting A Line Group Some systems have telephone lines arranged into line groups that are made available at the telephone instead of individual lines. Your system administrator can tell you how your system is arranged. When line groups are available, you may access them for outside calling instead of pressing a line button to select a line for use. ·If your system has line groups, access them as follows: — pressITCM, — dial desired line group access code: 9=linegroup1, 81= line group 2, 82= line group 3, 83= line group 4 — listen for outside dial tone, — dial desired number. 4.12 Showing The Cost Or Time Of A Call If the system installer programs your LCD speakerphone to display call costing, you can press theCOSTbutton on display to show the cost of the current call. If your system has not been configured with call costing, the button will show up asTIMERand will display the running time of the current call. ·To display the cost of current call (if your system is set for call costing), — after making call, pressCOSTbutton (display will show cost of current call). ·To display the running time of current call (if your system does not have call costing), — after making call, pressTIMERbutton (display will show running time of current call). NOTE: When telephone is idle, pressing theHOLDbutton will display call Time for the last call, and pressing theHOLDtwice will display call cost for the last call. Making Calls Impression LCD Speakerphone – 47
4.13 Waiting For A Line(Queuing) If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line in the line group. When you share a line with another telephone and the line is busy, you can place your telephone in a queue to await the idle line. ·To queue for a line group, — pressITCM, — dial the line group access code(9,81,82,83), — hear busy tone, —dialS8, —hangup. When line group is free, your telephone sounds several short ring bursts. When you hear this, — lift handset, hear dial tone, and place call. ·To cancel line group queuing, — pressITCM, —dial #8, —hangup. ·To queue for a line that appears on your telephone, — pressHOLD, — press line button of busy line, — hear short tone. When the line is free, your telephone sounds five short ring bursts telling you that you can use your line. Lift handset to answer or ignore the ring burst if you no longer need the line. Making Calls 48 – Impression LCD Speakerphone
4.14 Voice Announcing To A Busy Station (Subdued Off-Hook Voice Announcement—SOHVA) You can make a voice announcement to another station that is off-hook and busy on a call (if the system is arranged to provide this feature). Your telephone provides a SOHVA button for your use. The system allows you to decide whether to deliver a SOHVA message or hang up when you hear an intercom busy tone. ·Make a SOHVA announcement using the SOHVA button as follows: — make intercom call and hear busy tone, — decide whether to interrupt or not, — if you decide not to interrupt the called party, hang up, —OR— — to interrupt, pressSOHVAbutton and hear several quick tone bursts, Ÿmake announcement (busy tone means that the called telephone is in speakerphone mode and you cannot make announcement, that your SOHVA has been denied through system programming, or that the called party has voice announce block enabled), Ÿwait on line for reply (called telephone may send non-verbal reply to your display and then disconnect from your telephone). NOTE: The caller cannot control how the announcement is received. This depends upon the equipment used and class-of-service programming. Making Calls Impression LCD Speakerphone – 49
4.15 Using Dial By Name The dial by name feature allows you to use the display and interactive buttons of your LCD speakerphone to search through a preprogrammed index of intercom or system speed dial names, locate a desired name, and automatically call the located name. ·To use dial by name, — pressOPTIONSto enter thedial by namemenu, — from thedial by namemenu, — pressINTbutton for intercom calling, –OR– — pressEXTfor system speed dial calling, — dial three digits for the first three letters of the name that you want to locate (for example, dial 266 for Comdial): 1=QZ2=ABC3=DEF 4= GHI5=JKL6=MNO 7=PRS8=TUV9=WXY (The display shows the first existing name match to the dialed digits or shows aNo Matchmessage if the system can not find a match.), — repeatedly pressNEXTto display the subsequent names in the list until you reach the name you need, —OR— pressALLto view the name list from the beginning. — pressDIALto call the displayed name. ·If the display saysNo Match, — pressPREVor enter three new digits to select a new name. Making Calls 50 – Impression LCD Speakerphone
Holding Calls You can place a call on hold and pick it back up a short time later. With a regular hold, you can pick up the held call or another user can pick it up at another telephone if that telephone shares the held call line with your telephone. With an exclusive hold condition, you must pick the held call up at your telephone as no other telephone has access to it. You can also answer and place on hold a call that is on a line that does not appear at your telephone (a call that is parked or transferred to you, for instance). You can even place a call on hold at another telephone or on hold in the system so that anyone can answer it. After a call has been on hold for a period of time (set by the installer of your system), the system will cause three short ring bursts to sound at your telephone and the flash rate of the line button becomes faster. If the call is on exclusive hold, it will revert to manual hold after the hold recall time period. 5.1 Holding A Call ·To place a call on hold, — pressHOLD. ·To retrieve a held call, — press line button of the held call (with flashing light). ·To retrieve a call that you answered and placed on hold but for which you have no line appearance (for instance, a call that was transferred to you), — pressTAP. 5 Holding Calls Impression LCD Speakerphone – 51
5.2 Using Exclusive Hold ·To place a call on exclusive hold, — pressHOLDtwice. ·To retrieve exclusive hold, — press line button of held call (with flashing light), —OR— — pressTAP(if station does not have line appearance). 5.3 Using The Hold Recall Feature After a call has been on hold for a period of time (set by the installer of your system), the system will cause three short ring bursts to sound at your telephone and the flash rate of the line button becomes faster. If the call is on exclusive hold, it will revert to manual hold after the hold recall time period. If the call is parked on hold, either at another phone or in orbit within the system, it will also revert to manual hold after the hold recall time period. When calls on exclusive hold or calls parked on hold revert to manual hold, you will hear three short ring bursts. Calls that revert to manual hold can be picked up from any phone in your line group. ·If a line was placed on manual hold, exclusive hold, directed hold or park orbit and that line is recalling, — pressHOLDto place the call on hold at your station and re- start HOLD timer, —OR— — pressANSto retrieve the call. Holding Calls 52 – Impression LCD Speakerphone
5.4 Using Call Park (parking a call to an orbit) ·To place a call on hold within the system where it can be an- swered at any telephone in the system (parking a call in orbit), — while on the call, pressITCMS, — dial code for park location (orbit): (dial91through99for orbit 1 through 9), — remember the code for later use or make it known to those who need to know in order to retrieve the call. ·To retrieve a call that was placed on hold in the system (parked), — from any station, pressITCM #, — dial code for orbits 1 through 9 (91through99). 5.5 Using Directed Hold (parking a call to a station) ·To place a call on hold at another telephone (directed hold), — while on line, pressITCM, —dialS90, — dial extension number of telephone to receive held call. ·You can pick this call back up if you need to. To do this, — pressITCM, —dialS4, — dial extension number of that telephone, ·To pick up a call that was placed on hold at your telephone by a user at another telephone, — pressITCM and dial #90. Holding Calls Impression LCD Speakerphone – 53
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