Comdial Impact Dsu Ii Lcd Speakerphone Instructions Manual

							Answering Calls
Answering Outside Calls
A call that rings on an outside line sounds long, single-tone bursts and lights the line
status light. If the installer enabled ringing line preference at your station, an orange
light flashes next to the line that your station answers when you lift the handset; a red
light flashes for any other ringing line.
Also, when an outside call rings at your station, the LCD screen displays any caller
ID information that your station is programmed to receive.


When you hear outside ringing (long bursts) and observe
an orange
flashing light,
1. For speakerphone,PRESSflashing line buttonAND SPEAK
toward telephone.
2. For privacy,LIFThandset.


When you hear outside ringing (long bursts) and observe a
red
flashing light,
1.PRESSflashing line button.
2.SPEAKtoward telephoneOR LIFThandset if privacy is desired.
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GCA70-281 Answering Calls
2 
						

							Answering Intercom Calls
Your station receives intercom calls in one of two ways depending upon system
programming. In avoice-firstsetting, a short tone is followed by the caller’s voice
heard on the speaker. With atone-firstsetting, the telephone rings in a distinctive
pattern and the user of the receiving station must take action to answer.


When you hear an intercom tone followed by a caller’s
voice,
1.SPEAKtoward the telephone to answer,OR LIFThandset if
privacy is desired.


When you hear intercom ringing (short bursts),
1.PRESSINTERCOM.
2.SPEAKtoward telephoneOR LIFThandset if privacy is desired.
Night-Transferred Calls - Line Answer
From Any Station
The system attendant can take action that transfers incoming calls to a particular
station or stations for off-hour ringing.


When you hear ringing,
1.PRESSINTERCOM.
2.DIAL

.
3.SPEAKtoward telephone to answer callOR LIFThandset if
privacy is desired.
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							Caller ID (Automatic Number Identification)
The number of the calling party will be displayed if your telephone has been
assigned Caller ID service and you have one of the following:

Lines that ring audibly at your station.

Lines that ring audibly at another station that you answer with call pickup.

Lines that are transferred to your station.
Incoming call numbers are displayed in the upper half of the LCD. If caller’s name is
available, it is displayed in the lower half of the LCD. If another call rings in while
on a incoming call, the second caller’s number flashes on the LCD for five seconds.


To dial the number of the last incoming call while on an active
call,
1.PRESSHOLD.
2.PRESSprogrammed SAVED NUMBER REDIAL button. (See
Feature Buttonssection on page 50 for programming.)
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GCA70-281 Answering Calls 
						

							Holding Calls
Basic Hold
You can place a call on hold and retrieve it later. With a regular hold, you can pick up
the held call at your telephone or another user can pick the call up at a telephone
sharing the held call line appearance.


To place a call on hold,
1.PRESSHOLD. The light above your line button begins to blink.


To retrieve a held call,
1.PRESSline button of the held call (with winking green light),OR
PRESSTA P.
2.SPEAKtoward telephoneOR LIFThandset if privacy is desired.
Exclusive Hold
With an exclusive hold condition, you must pick up the held call at your telephone;
no other telephone has access to the call.


To place a call on exclusive hold,
1.PRESSHOLDtwice.


To retrieve exclusive hold,
1.PRESSline button of held call (with winking green light),OR
PRESSTA P.
2.SPEAKtoward telephoneOR LIFThandset if privacy is desired.
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							Hold Recalls
After a call has been on hold for the period of time (set by the installer of your
system), the system causes three quick hold recall tone bursts to sound at your
telephone and the flash rate of the line button becomes faster. If the call is on
exclusive hold, it will revert to manual hold after the hold recall period has expired.


If a held line is recalling, choose one of
the following:
1.SELECT
HOLD(interactive button) to place the
call on hold at your station and restart hold timer.
2.PRESSline button (with fluttering green light)
OR SELECT
ANSto retrieve the call.
Directed Hold
The installer can add a directed station hold feature to your telephone. With this
feature, you can place a call on hold at another telephone.


To place a call on hold at another telephone (directed hold),
1. While on line,PRESSINTERCOM.
2.DIAL
.
3.DIALextension number of telephone to receive held call.


You can pick this call back up if you need to. To do this,
1.DIAL.
2.DIALextension number of that telephone.
3.ANSWERcall as desiredOR PRESSSPEAKERto hang up.


To pick up a call that was placed on hold at your telephone by
a user at another telephone,
1.PRESSINTERCOMAND DIAL.
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GCA70-281 Answering Calls
Recall L123
HOLD ANS
A Recalling Held Line 
						

							Call Pickup
The Impact system offers three distinct methods to answer incoming calls that are
ringing at other stations.
Group Call Pickup
The installer often arranges several telephones together in a user group. If your
telephone is so arranged, you can answer calls that are ringing at other stations
within your particular group.


To answer a call that is ringing within your group,
1.PRESSINTERCOM.
2.DIAL
.
3.SPEAKtoward telephoneOR LIFThandset if privacy is desired.
Directed Call Pickup
Also, you can answer a call that is ringing at any telephone in the system if you know
the ringing telephone’s extension number.


To answer a call that is ringing at any telephone in the
system,
1.PRESSINTERCOM.
2.DIAL
.
3.DIALextension number of ringing telephone.
4.SPEAKtoward telephoneOR LIFThandset if privacy is desired.
Pickup For Monitored Stations
Your telephone may have the personal intercom number of another telephone
appearing at a programmable button location. You can use the light associated with
this button to monitor the status of that telephone, and you can press the button to
make a call to that telephone if you wish.
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To monitor another telephone,
1.OBSERVEthe BLF light indications next to the Direct Station
Select (DSS/BLF) button:
Off = Station is idle
Flashing (if programmed) = Station has an incoming call
On = Station is busy


To call an idle monitored station or to answer one that is
ringing,
1.NOTEthe BLF light condition.
2.PRESSassignedDSS/BLFbutton.
3.SPEAKtoward telephoneOR LIFThandset if privacy is desired.
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GCA70-281 Answering Calls
Your
Station
HOLD SHIFT
TA P
1
4
72
5
8
03
6
9#OPER PRSGHI
TUVJKL ABC
WXY MNO DEF
Ringing
Station
If ringing telephone
is within your designated
calling group......DIAL # 4
For any ringing telephone...
...DIAL 4 + extension code

If you have programmed
a DSS/BLF button for
the ringing telephone...
...PRESS
flashing
DSS/BLF
button
Answering Calls for Other Stations 
						

							Receiving Subdued Off-Hook
Voice Announcements (SOHVA)
Handling an Incoming SOHVA
This feature allows an intercom caller to break into your call by making an
announcement through your handset receiver. The distant party that you are
currently talking to cannot hear the announcement made by the SOHVA caller.


To respond to a SOHVA verbally,
1.PRESS AND HOLDMUTE.
2.SPEAKinto handset. Distant party cannot hear
your response.
3.RELEASEMUTEafter response is complete to
return to distant party.


To respond to a SOHVA nonverbally through Response
Messaging,
1.SELECT
MSG.
2.SELECT
HVHLDOR
TKMSGOR
CLBK(Message
appears in the display of the telephone making the
SOHVA).
3.CONTINUEyour current call with distant party.
(SOHVA caller is automatically disconnected
from your telephone).


To respond to a SOHVA by blocking (see below for more
information),
1.SELECT
BLOCKwhen you hear SOHVA tone. (SOHVA call is
disconnected).
NOTE: Although a SOHVA may be received, you CAN NOT respond to a
SOHVA while active in speakerphone mode. When SOHVA tone is received
when in speakerphone mode, you must lift your handset before responding to
the SOHVA as above.
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S12 Calling
BLOCKMSG
Incoming SOHVA
S12 Calling
HVHLD
TKMSGCLBK
Message Response 
						

							Voice Announce Blocking
If your system installer makes this feature available, you can prevent voice
announcements from sounding over your telephone speaker if you wish. This
feature also blocks Subdued Off-Hook Voice Announcements (SOHVA) and
displays
Access Deniedin response to attempted SOHVAs.


To block (unblock) all voice-announced calls,
1.SELECT
OPTIONS.
2.SELECT
NEXTuntil
VABappears.
3.SELECT
VAB.
4.SELECT
ONto block (OR
OFFto unblock).
5.PRESSSPEAKERto end.
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GCA70-281 Answering Calls
Voice Ann. Block
ON OFF< EXIT
HOLD SHIFT
TA P
1
4
72
5
8
03
6
9
#OPER PRSGHI
TUVJKL ABC
WXYMNO DEF
Your
StationSOHVA
Delivering
Station
INCOMING
SOHVA
VERBAL
NONVERBAL
BLOCK
SOHVA RESPONSES
Press and Hold MUTE
While Speaking
Select MSG And
Choose Message
To Deliver
Select BLOCK
To Disconnect
Answering a SOHVA 
						

							Notes
Answering Calls GCA70-281
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