Comdial Impact Dsu II Attendant Instructions Manual
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To send a call back message to someone’s Tracker Pager without first calling them, 1.PRESSINTERCOM. 2.DIAL . 3.DIALstation extension number. 4.HANG UPhandsetOR PRESSSPEAKERto end. The Tracker Pager system will transmit your station extension number to the caller’s Tracker Pager display. (Some models will also display your station name if the system is programmed to include station names.) To park a call and have Tracker Pager tell someone to retrieve the call, 1.ANSWERcallAND PRESSTRNS/CONF. 2.DIALExtension. 3.PRESSprogrammed TRACK buttonOR DIAL . 4. Your display shows park orbit ( 91through 99) and then returns to idle*. 5. Hang up handset or pressSPEAKERto end. The Tracker Pager system will transmit orbit dialing code and caller ID information, if available, to called party’s Tracker Pager display. (Alphanu- meric models display #91 through #99 while numeric-only mod- els display -91 through -99.) * If the Tracker paging system does not accept your actions, an error tone will sound at your telephone. To respond when your Tracker Pager displays park orbit dialing code, 1. From any system station,PRESSINTERCOM. 2.DIAL . 3.DIALdisplayed orbit code ( to). 4.RETRIEVEcall. Attendant Manual - DSU II Digital Expandable System 73 GCA70-245 Other Features
Auxiliary Jack NOTE: Some telephones have an auxiliary jack. All other model telephones use the handset jack to plug in a headset. The auxiliary jack provides an interface for a headset, a tape recorder, an external ringer or an external pager. Any one of these auxiliary devices may be connected by you or by your system installer. You must program one of the programmable buttons to serve as an enable/disable button for each auxiliary device that is or will be connected to your telephone. The following modes are programmable with the auxiliary jack: Theheadset mode allows you to operate your telephone with a headset instead of as a speakerphone. Lifting the handset will turn off the headset and activate the handset. NOTE: The recorder, external ringer, or pager requires external power. Therecorder modeallows you to send your voice and that of the distant party to a tape recording machine. Theringer modeallows an external speaker to sound the ringing of your telephone. Thepager modeallows an external paging device to sound all voice announcements (all-call, zone paging, voice-announced intercom calls) sent to your telephone. 74 Attendant Manual - DSU II Digital Expandable System Other Features GCA70-245 Connectors On Bottom Of Telephone Auxilliary JackLine CordHandset ! Auxiliary Jack Location
Program the enable/disable buttons (at any blank programmable button location) as follows: 1.PRESSINTERCOM. 2.DIAL . 3.PRESSprogrammable button. 4.DIALa feature code = Headset Button, = External Ringer Button, = Tape Recorder Button, = External Pager Button. 5.PRESSTRNS/CONF. 6.REPEATEDLY PRESSprogrammable buttonAND DIALsepa- rate codes until all four buttons are programmed,OR PRESS SPEAKERto end. To use a feature button, 1.PRESSdesired button to enable mode. The display denotes the feature and shows it to be enabled. 2. To disable any active mode, press the corresponding feature button to alternate off. CAUTION With the exception of a headset microphone, do not connect the audio output of any external device to the auxiliary jack. Also, do not connect the tip and ring leads of a telephone line to the auxiliary jack. Do not connect any de- vices to the auxiliary jack other than those mentioned above. Attendant Manual - DSU II Digital Expandable System 75 GCA70-245 Other Features
Automatic Set Relocation If your installer has equipped your system with automatic set relocation, when you move your telephone to a new location, the system gives you a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location. To maintain the extension number and programming features from the old location, 1.CONNECTthe telephone line cord to the new jack. 2.OBSERVEthe flashing HOLD lightAND PRESSHOLDwhile the light is still flashing (your telephone immediately assumed the features from the previous location). NOTE: If you do not select a button after installing the telephone, the system automatically defaults to the programming from the previous location. To assume the extension number and programming features from the new location, 1.CONNECTthe telephone line cord to the new jack. 2.OBSERVEthe flashing HOLD lightAND DIAL while the light is still flashing (your telephone immediately assumes the features from the new location). 76 Attendant Manual - DSU II Digital Expandable System Other Features GCA70-245
Monitoring A Conversation Between Two Telephones (Service Observing) If your LCD speakerphone provides the installer–programmedservice observing feature, you can use it to monitor a conversation or activity at another telephone in an undetected manner. You can use this feature while you are in the speakerphone mode or off-hook. To monitor another station at any time, 1.PRESSINTERCOM. 2.DIAL . 3.DIALextension number of telephone to be monitored. 4.PRESSSPEAKERto end monitoring. Your system installer may also program a dedicated SERVICE OBSERVE button that may be used in place of the feature access code. Switching The Dialing Mode Between Pulse And Tone If the telephone service in your locality is pulse (rotary dialing), the installer arranges your telephone to dial in this manner. If you need to send tones during a dialing sequence (for example, to send bank-by-telephone tones), you can convert to tone dialing mode while dialing. The system will switch back to pulse dialing when you end your call. You can store a as part of a speed dial number to cause an automatic switch from pulse to tone where needed in a number sequence. To convert to tone dialing at any time during dialing or while on an active call, 1.DIAL. Attendant Manual - DSU II Digital Expandable System 77 GCA70-245 Other Features
Toll Restriction Override You can override one station’s toll restriction assignment by dialing a programmed four-digit TRO code at another station prior to dialing your desired number. When you do this, the system replaces the toll restriction requirements of the station that you are using with those that match your home station. After entering a TRO code at another station, you will get your own prime line or idle line preference and its accompanying toll restriction assignment. You then have 15 seconds to dial an outgoing call. Once you hang up from a call, you have 15 seconds to make another call without re-entering your TRO code. If you transfer a TRO call or place it on hold and pick it up at another station, the call belongs to the new station. To use TRO at a station, 1.PRESSINTERCOM, 2.DIAL . 3.DIALyour station extension number. 4.DIALyour TRO code number ( ais shown). 5. Within 15 second timeout period,DIALdesired outgoing line number. 6.HANG UPhandsetOR PRESSSPEAKERto end call. You will have 15 seconds in which you can make another call without re-entering your TRO code. To clear the TRO code, 1.PRESSINTERCOM, 2.DIAL . 3.PRESSSPEAKER. 78 Attendant Manual - DSU II Digital Expandable System Other Features GCA70-245
Dial By Name The dial by name feature allows you to use the display and interactive buttons of your LCD speakerphone to search through a preprogrammed index of intercom or system speed dial names, locate a desired name, and automatically call the located name. To use dial by name, 1.SELECT OPTIONSto enter the dial by name menu. 2. From the dial by name menu,SELECT INT button for intercom calling,OR SELECT EXT for system speed dial calling. 3.DIALthree digits for the first three letters of the name you want to locate (for example, dial 266 for Comdial). 4. The display shows the first existing name match to the dialed digits or shows a No Matchmes- sage if the system can not find a match.IFthe display says No Match,SELECT PREVOR ENTERthree new digits to select a new name. 5.SELECT NEXTto display the subsequent names in the list until you reach the name you need,OR SELECT ALLto view the name list from the beginning. 6.SELECT DIALto call the displayed name. Alphanumeric Keypad 1 QZ2 ABC3 DEF 4 GHI5 JKL6 MNO 7 PRS8 TUV9 WXY Attendant Manual - DSU II Digital Expandable System 79 GCA70-245 Other Features Dial by Name INT EXT NEXT Selecting Option Enter 3 Digits ALL PREV Entering Digits No Match PREV Searching for a Match
Programmed Button Display Button Functions Display (Button Query) You can cause the display to identify the function of each button on your telephone. To button query your telephone, 1.SELECT OPTIONS. 2.SELECT NEXTuntil the QUERYoption appears. 3.SELECT QUERY. 4.PRESSthe button in question. 5.READthe displayed information (display will hold for few seconds before the telephone returns to idle). 80 Attendant Manual - DSU II Digital Expandable System Other Features GCA70-245 Button Query Press Any Button Button Query
Data Interface Unit The Data Interface Unit, or DIU, is an optional external device that may be part of your system installation. It provides connections for both your telephone and an IST device such as a standard single-line telephone, a FAX machine, a data modem, a cordless telephone, or an answering machine. If the installer has arranged your station in this manner, you can switch between your telephone and the IST device by pressing the DATA button that the installer has programmed on your telephone. The light associated with the DATA button provides status indications for your reference. DATA Light Telephone Status OFF Your telephone is selected for operation On Green Your IST device is selected but is idle On Red Your IST device is selected and is busy Flashing Red Your IST device is ringing To select your telephone if the DATA light is on or is flashing, 1.Pressthe DATA button. If a call is in progress on the IST device, it transfers to your telephone if you have your telephone handset lifted or have your telephone in speakerphone mode. If you do not, the call drops. To select the IST device if the DATA light is off, 1.Pressthe DATA button. If a call is in progress on your telephone, it transfers to the IST device if the device is off-hook; otherwise, the call drops. Your telephone still provides visual messages and indications even though its voice path is routed to the IST device. Attendant Manual - DSU II Digital Expandable System 81 GCA70-245 Other Features
IMIST Module Impact SCS 8324F-**, 8324S-**, and8312S-** speakerphones equipped with the optional IMIST module can support an IST device (modem, FAX machine, industry-standard telephone, etc.) in addition to the LCD speakerphone. Depending on system programming, the IST device may be used to make outgoing calls and receive incoming calls. The IMIST module does not have its own extension number and does not function simultaneously with the speakerphone. NOTE: The IMIST module does not provide voltage to light a message waiting light. Message waiting lights on devices plugged into the IMIST module will not function. Switch between your telephone and the IST device bypressingthe DATA button that the installer has programmed on your telephone. The light associated with the DATA button provides status indications for your reference. DATA Light Telephone Status OFF Your telephone is selected for operation On Green Your IST device is selected but is idle On Red Your IST device is selected and is busy Flashing Red Your IST device is ringing 82 Attendant Manual - DSU II Digital Expandable System Other Features GCA70-245 scs04 Power IST Device IMIST Module