Comdial Impact Dsu II Attendant Instructions Manual

							DSU II Digital Expandable System
Attendant Manual
This publication supports both Impact
and Impact SCS LCD Speakerphones
GCA70–245.06 07/00
Printed in U.S.A. 
						

							This Attendant Guide is for to the following system :
DSU II Digital Expandable System
This Attendant Guide applies to the following telephone
models:

Impact 8012S-** Rev. A and later.

Impact 8024S-** Rev. A and later.

Impact SCS 8324S-** Rev. A and later.

Impact SCS 8312S-** Rev. A and later.

Impact SCS 8324F-** Rev. A and later.
Contact your Comdial dealer for updates of this as well as
other Comdial publications. 
						

							About This Book
As a system attendant, you must be familiar with the operation of your individual
station and the entire digital communication system. This attendant manual
serves as both an introduction to the individual speakerphone and system for new
users and a reference for experienced users.
Introduction
The first chapter of the manual describes the initial setup and adjustments
necessary to begin using your speakerphone.
1Getting Started
Basic Operation
The basic operation chapters define often-used features and provide instructions
for their use. These chapters are titled as follows:
2Answering Calls
3Making Calls
Advanced Operation
The chapters that describe the advanced features of the DSU II Digital Expand-
able System are as follows:
4Advanced Call Handling
5Nonverbal Messaging
6Programming
7Other Features
In addition to the chapters which describe the advanced features of individual
stations, this manual also includes a chapter to describe the features of the system
which are programmed by the attendant.
8Attendant Features
Following the advanced feature descriptions are two reference tables that provide
a summary and reference of features.
Appendix AQuick Reference Guide
Appendix BDisplay Abbreviations
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GCA70-245Contents 
						

							Also, tips on speakerphone use for the new user are described in Appendix C and
many general phrases and abbreviations which may not be familiar to users are
defined in the glossary. Finally, an index completes the reference section.
Appendix CSpeakerphone Characteristics
Appendix DGlossary
Index
Note:Throughout this book, all references to fixed buttons (keypad,
DSS/BLF,SPEAKER,HOLD,etc...) are printed in upper case, italic type; for
example, “PRESSINTERCOM.”
All references to interactive buttons (which are used to make selections on
the speakerphone display) are printed in upper case, bold italic type; for
example, “SELECT
OPTIONS.”
Also, to eliminate confusion, the text of this guide instructs users to
“PRESS” fixed buttons of the telephone and “SELECT” interactive buttons
as in the examples above. Instructions to “DIAL” refer to numbers or
symbols on the keypad.
What is an Attendant?
The attendant of a telephone system is typically the first person to answer an
incoming call and usually directs incoming calls to the proper person or depart-
ment within the system. In addition to call control, the attendant controls
system-wide operating features such as night transfer (of ringing) and the system
clock. Additionally, the attendant is responsible for programming such items as
system speed dial numbers and LCD messages that are available to many of the
system users.
The system provides two fixed attendant positions at stations 10 and 12.
Installers can assign aDSS/BLFconsole to an attendant position where needed.
In addition to the many installer–enabled feature buttons that the system can
make available at any station, the system provides the attendant position with
several special purpose installer-enabled feature buttons to enhance call
processing. These special purpose buttons are described in Chapter 8.
ii Attendant Manual - DSU II Digital Expandable System
ContentsGCA70-245 
						

							Contents
1 Getting Started..................1
Setting Up Your Speakerphone...........1
Understanding the Basic Functions........6
Your Speakerphone’s Buttons...........8
Your Speakerphone’s Display Lights.......10
Understanding What the Rings Mean.......12
2 Answering Calls.................13
Answering Outside Calls.............13
Answering Intercom Calls............14
Monitored Stations................15
Holding Calls...................16
Directed Hold...................18
Night Transferred Calls - Line Answer
From Any Station.................19
Caller ID (Automatic Number Identification) . . 19
Call Pickup....................20
Receiving Subdued Off-Hook
Voice Announcements (SOHVA).........22
Voice Announce Blocking............24
3 Making Calls...................25
Making Outside Calls...............25
Making Intercom Calls..............26
Automatic Dialing.................27
Redialing.....................28
Sending Subdued Off-Hook
Voice Announcements (SOHVA).........30
Camping On and Queuing............32
Overriding A Call Or A Do Not Disturb
Condition At Another Telephone
(Executive Override)...............34
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GCA70-245Contents 
						

							4 Advanced Call Handling.............35
Waiting for a Line (Queuing)...........35
Call Transferring.................36
Conferencing...................38
Call Parking....................40
Call Forwarding..................42
Call Forward Outside System (CFOS)......44
5 Nonverbal Messaging..............45
Station-to-Station Message Delivery.......45
Message Waiting Light and Messaging......46
LCD Message Delivery..............48
Assist Button Message Delivery.........50
Response Message Delivery...........50
6 Programming...................51
DSS Numbers...................51
Autodial And Speed Dial Numbers........52
Feature Access Codes...............55
Feature Buttons..................57
Response Message Button............59
Transfer Button..................59
Subdued Off-Hook Voice Announce
(SOHVA) Button.................60
Group Listening Button..............60
Assist Button...................61
Automatic Redial Button.............62
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ContentsGCA70-245 
						

							7 Other Features..................63
Line Groups....................63
Volume Control..................64
Default Volume Control..............66
Background Music................67
Do Not Disturb Condition.............68
Account Codes..................69
Paging.......................70
Tracker Paging System..............72
Auxiliary Jack...................74
Automatic Set Relocation.............76
Monitoring A Conversation
Between Two Telephones
(Service Observing)................77
Switching The Dialing Mode
Between Pulse And Tone.............77
Toll Restriction Override.............78
Dial By Name...................79
Programmed Button Display...........80
Data Interface Unit................81
IMIST Module..................82
DSS/BLF Console Operation...........83
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GCA70-245Contents 
						

							8 Attendant Features...............85
LCD Message Creation..............85
System Telephone Naming............88
Night Transfer...................90
Call Transfer - Voice Mail System........91
System Speed Dial Numbers...........92
System Clock...................94
Music On Hold..................94
Station Message Detail Accounting
(SMDA) Printout.................95
System Alarm Reporting.............96
Direct Inward Station Dialing (DISD)......97
Digital Voice Announcing (DVA).........98
A Feature Access Codes.............101
B Display Abbreviations.............105
C Speakerphone Characteristics........109
D Glossary.....................111
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ContentsGCA70-245 
						

							Getting Started
Congratulations and thank you for using a Comdial telephone system! Your
digital speakerphone is supported by a communication system with hundreds of
built-in, standard features. This manual serves as a helpful guide for using these
various functions. The sections in this introductory chapter help you initially set
up your speakerphone and become familiar with the controls and indicators. The
remaining sections are titled as follows:
Setting Up Your Speakerphone
Understanding the Basic Functions
Your Speakerphone’s Buttons
Your Speakerphone’s Display Lights
Understanding What the Rings Mean
After setting up your individual station, you are ready to begin your duties as the
system attendant. Chapter 8,Attendant Features, contains instructions on station
and line enabling, station naming, and other system level actions that you should
accomplish to effectively begin operation of your Comdial digital system.
Setting Up Your Speakerphone
When your new speakerphone arrives, the
system installer unpacks your speakerphone
and connects the line to a system jack. The
following sections describe a few initial
adjustments that allow you to quickly begin
making and answering calls with some of
the most basic features.
Attendant Manual - DSU II Digital Expandable System 1
GCA70-245 Getting Started
1
An Impact 8024 LCD Speakerphone 
						

							Positioning Your Speakerphone
You should adjust the position of the speakerphone on your desk or table to suit
your individual needs and maximize the performance of the sound activated
features. When using your speakerphone, the microphone and loudspeaker are
farther from you than when you use a handset. Some positioning tips to consider
include:

For the microphone to best detect your voice, speak within three feet of it
and face the speakerphone.

Background noise may prevent the sound-activated switches from operat
-
ing properly. Avoid placing the speakerphone where it will detect sounds
from typewriters, keyboards, printers, paging systems, and other equip
-
ment.

Place the telephone on a hard surface and away from table edges. Do not
place the telephone in corners or enclosures. Do not let obstructions come
between you and the microphone.
If you are using an Impact SCS model, your telephone has an adjustable pedestal
to allow you to select the most comfortable viewing angle. When you receive the
telephone, the pedestal is in its lowest position—flush against the pedestal.


To adjust the pedestal (Models
8312S, 8324S and 8324F only),
1.GRASPthe rear of the pedestal
base firmly with one handAND
LIFTthe rear portion of the
telephone upward with your other
hand.
2.LIFTthe telephone upward with
one handAND RAISEthe
telephone supporting arms upward
with your other hand. (Notice there
are three sets of notches under the
telephone corresponding to the
three positions available.)
3. When the telephone is at the desired height,SELECTthe closest
pair of notchesAND INSERTthe supporting arms in the
notches.PRESS DOWNslightlyon the telephone until you feel
the supporting arms snap into place.
Also remember, as with any piece of electronic equipment, your telephone may
be damaged by contact with liquids. So please try to place the telephone in an
area that is free from the danger of spills.
2 Attendant Manual - DSU II Digital Expandable System
Getting Started GCA70-245
Telephone
Pedestal Base Supporting Arm
PED01
First Notch
Second Notch
Third Notch
(For Highest Position)
Adjusting The Pedestal