Comdial Impact Dsu II Attendant Instructions Manual

							
To cancel call forwarding,
1.SELECT
OPTIONS.
2.SELECT
NEXTuntil
CFWDappears.
3.SELECT
CFWD.
4.SELECT
PERSfor prime line and intercom
calls,OR SELECT
ALLfor all calls.
5.SELECT
CLEARto disable call forwarding.
6.PRESSSPEAKERto end.
The installer can assign a call forward button to individual telephones. If your
telephone has a call forward button available at a programmable button location
that includes an associated light, the light turns on when you press the button.
Your LCD display shows a call forwarding message along with the extension
number or name of the station receiving the forwarded calls.
Attendant Manual - DSU II Digital Expandable System 43
GCA70-245 Advanced Call Handling
HOLD SHIFT
TA P
1
4
72
5
8
03
6
9#OPER PRSGHI
TUVJKL ABC
WXYMNO DEF
CallerYour
StationInternal
Forward
Station
PERS
ALL
CFOS
Forward Only Your
Prime Line and
Intercom Calls
Forward All Calls
That RIng At Your
Station
Forward Calls
To a Location Outside
Your System
External
Forward
Station
Call Forwarding Options
FWD to J Doe MON24 12:35
Call Forwarding Active 
						

							Call Forward Outside System (CFOS)
The Call Forward Outside System (CFOS)* feature allows you to forward
incoming or transferred line calls to telephone numbers that are outside the
system. The CFOS feature forwards calls over any available outbound lines or
line groups. Since CFOS involves outbound calls, those calls are subject to all
line access and toll restriction normally imposed on your calls.
You activate or deactivate CFOS by dialing a feature code or pressing a prepro
-
grammed button. Once you activate CFOS, you select the outbound line or line
group in any of the normal line selections methods. You also designate the
forward destination by dialing the number or pressing a speed dial button. (If you
do not make a line and destination choice, the system uses the most recently used
selections.)


To activate the CFOS feature,
1.PRESSINTERCOM

.
2.PRESSthe speed dial button programmed with the target
number,OR SELECTa lineAND DIALnumber (max 16
digits).
3.PRESSHOLDfor PauseOR PRESSTA Pfor Flash.
4.PRESSSPEAKERto end.
NOTE: CFOS must be initiated by installer programming.


To deactivate the CFOS feature,
1.PRESSINTERCOM
.
* Comdial has taken reasonable step in the design of all product features, including
CFOS , which protect against unauthorized or fraudulent access to, or use of, a system, or
which protect against unauthorized, fraudulent or unaccounted-for access to, or use of,
long distance lines. However, no system is entirely invulnerable or immune from unau-
thorized or fraudulent access or use, or unaccounted-for access or use, and therefore
Comdial disclaims any and all liability, and makes no warranty, express or implied, relat-
ing to unauthorized or fraudulent access or use, or unaccounted-for access or use.
44 Attendant Manual - DSU II Digital Expandable System
Advanced Call Handling GCA70-245 
						

							Nonverbal Messaging
Station-to-Station Message Delivery
When you call another telephone and receive no answer, you may leave a
reminder that you have called. Do this by turning on the BLF light at the called
telephone. This light indicates that you have requested a callback. The system
automatically turns the light off if a successful callback is made.
If your telephone is not stored as aDSS/BLFbutton at the called telephone, your
messaging call goes to the central message desk, if one is programmed. The
central message desk (usually the system attendant) takes your message and turns
on the message waiting light of the telephone that you originally called. If there
is no central message desk assigned, no action will occur.


To turn on message light,
1.MAKEintercom callAND RECEIVEno answer.
2.DIAL


(BLF light at called station flutters).


To turn off message light,
1.PRESSINTERCOM.
2.DIAL

.
3.DIALextension number of telephone (BLF light turns off).


If you are the recipient of a station-to-station message
reminder (a BLF light is fluttering), answer it as follows:
1.PRESSDSS/BLFbutton associated with lighted BLF light.
Attendant Manual - DSU II Digital Expandable System 45
GCA70-245 Nonverbal Messaging
5 
						

							Message Waiting Light and Messaging
A special feature access code allows you to control the message waiting (MW)
light at other stations in the system. When the message waiting light is turned on
at a station, the user can automatically call the station that turned it on. Stations
that include an LCD display show the source of the message.
The installer can program one station as the central message desk and arrange it
for exclusive message waiting control. The central message desk user (often the
system attendant) can control message waiting lights and deliver messages to and
from all other stations in the system.


To turn on the message waiting light at
another telephone when that station is
busy,
1.HEARthe busy toneAND REMAINon the
line.
2.SELECT
NEXT.
3.SELECT
MSG.
4.HANG UPhandset.


To turn on the message waiting light at another telephone
when that station rings with no answer,
1.SELECT
MSG.
2.HANG UPhandset.
46 Attendant Manual - DSU II Digital Expandable System
Nonverbal Messaging GCA70-245
J Doe Is Busy
CWAIT
OVERMSG
Delivering a Message 
						

							
To turn on the message waiting light at an idle telephone,
1.PRESSINTERCOMAND DIAL
OR PRESSMESSAGE
for Impact SCS models.
2.DIALextension number of station to be alerted. The message
waiting light of called station will flash.


To turn off the message waiting light at a busy or idle
station,
1.PRESSINTERCOMAND DIALOR PRESSMESSAGE
for Impact SCS models.
2.DIALextension number of station that was alerted. The message
waiting light of called station will turn off.


To turn off the message waiting light during
message-delivering conversation,
1.PRESSINTERCOM.


To receive a message at an alert
1.OBSERVEflashing message waiting light.
2.PRESSINTERCOMANDHOLDOR PRESSMESSAGEfor
Impact SCS models. Connection to the station that left message
is automatic.
Attendant Manual - DSU II Digital Expandable System 47
GCA70-245 Nonverbal Messaging 
						

							LCD Message Delivery
You can set standard and system supplied custom display messages by dialing a
specific code at your telephone. When another user places a call from an LCD
speakerphone, the preset LCD message from your station will flash on the
caller’s LCD. When you set a message, the intercom light at your telephone
flashes to indicate that the feature is active.


To turn message on,
1.PRESSINTERCOM.
2.DIAL

.
3.DIALthe desired number from your message list. The default
messages of “Back At” and “Call” may be used:
For default message 1, which is “Back At,” dial time in
twelve-hour format using the # as a colon.
For default message 2, which is “Call,” dial the telephone
number of where you will be.
4.PRESSSPEAKERto end message. Intercom light flashes steadily.


To turn off message and your intercom light,
1.PRESSINTERCOM.
2.DIAL
.
48 Attendant Manual - DSU II Digital Expandable System
Nonverbal Messaging GCA70-245 
						

							LCD Message List
(Write attendant supplied messages here)
Dial Code Message
0
1
Back At
2
Call
3
4
5
6
7
8
9
Attendant Manual - DSU II Digital Expandable System 49
GCA70-245 Nonverbal Messaging 
						

							Assist Button Message Delivery
If you have preprogrammed an ASSIST button on your telephone, you can use it
to send a message to your supervisor, asking for assistance while you are on a
call. Your message shows in the supervisor’s telephone display.


To send a message for assistance,
1.PRESSASSIST button that you have programmed.
2.PRESSDSS/BLFof the telephone user you need help from. (This
is not necessary when the desired extension number was stored
along with the ASSIST button programming.)
3. If the assisting telephone is idle, a ring burst sounds and a mes
-
sage appears in its display. If it is busy, the message appears when
it becomes idle.
For instructions on programming an ASSIST button, see page 61 in the
Programmingchapter.
Response Message Delivery
By programming a RESPONSE MESSAGE button on your LCD speakerphone,
you can respond with a message to many calling situations. (See page 58 for
instructions on programming a dedicated RESPONSE MESSAGE button).


To send an LCD message when you call and receive busy
signal or no answer,
1. While still on the call,PRESSthe appropriate RESPONSE
MESSAGE button to send a message to the other telephone.


To send an LCD message to a caller who has initiated a
SOHVA or intercom call from another LCD telephone,
1.HEARthe SOHVA tone or voice announcement in your handset
or headset.
2.PRESSthe appropriate RESPONSE MESSAGE button to send a
preselected message to the calling telephone.
50 Attendant Manual - DSU II Digital Expandable System
Nonverbal Messaging GCA70-245 
						

							Programming
DSS Numbers
Storing another station extension number at a DSS/BLF programmable location
allows you to monitor that station, dial it with the press of one button, or pick up
or hold calls at that station quickly and conveniently.


To store an intercom extension number as aDSSnumber,
proceed as follows:
1.SELECT
OPTIONS.
2.SELECT
NEXTuntil
DSSappears.
3.SELECT
DSS.
4.PRESSprogrammable button to choose
location.
5.DIALextension number.
6.PRESSnext location buttonAND STOREnextDSSnumber.
7.REPEATthe previous step until allDSSnumbers are stored,OR
PRESSSPEAKERto end.
CAUTION
Do not attempt to program interactive buttons; doing so can cause the
system to make features unavailable. If you inadvertently program interac-
tive buttons, you can retrieve their functions in the following manner:
1. PRESSINTERCOM


	
2. PRESS desired interactive button to reprogram
3. DIAL
	,,orto program buttons from left to right.
Attendant Manual - DSU II Digital Expandable System 51
GCA70-245 Programming
6
Dial Extension
PREV
Designating an Extension 
						

							Autodial And Speed Dial Numbers
Automatic dialing is a feature that lets you store and dial frequently called
numbers using one or two buttons. You can store numbers for speed dialing at
any programmable button that is not now assigned as a line button or other
feature by the system administrator or installer or at the keypad numbers.
Autodial and speed dial buttons can store up to 16 digits plus an intercom or line
selection. Stored digits include 0–9,
and #. The system stores a pause at any
point where theHOLDbutton is pressed, and stores a hookflash at any point
where theTA Pbutton is pressed.
NOTE: The Federal Communications Commission (FCC) requires that when
programming emergency numbers and (or) making test calls to emergency
numbers:
1. Remain on the line and briefly explain to the dispatcher the reason for the
call;
2. Perform such activities in the off-peak hours, such as early morning or
late evening.
Outside numbers and feature codes are commonly referred
to as autodial numbers when stored at the programmable
button locations; however, they are referred to as personal
speed dial numbers when stored at the 10 keypad number
locations.


To store an outside number or a feature
code as an autodial or speed dial number,
follow the display prompts and proceed
as follows:
1.SELECT
OPTIONS.
2.SELECT
NEXTuntil
ADIALand
SDIALis
displayed.
3.SELECT
ADIALto choose autodial program-
ming,OR
SDIALto choose speed dial
programming.
4.PRESSprogrammable button or keypad button
to choose storage location.
52 Attendant Manual - DSU II Digital Expandable System
Programming GCA70-245
ADIALSDIALNEXT
Choosing Mode
Select Location
PREV
Selecting a Location