Comdial Impact Dsu II Attendant Instructions Manual

							D
Data Interface Unit (DIU)
This optional unit provides connections for your standard multiline digital telephone and
Industry Standard Telephone (IST) device such as a FAX machine or answering machine.
Departmental Station Operation
The operation of stations that are organized into departments.
Dial By Name
This feature allows users to employ any two-line display, LCD speakerphone and its interactive
buttons to search through an index of names, locate a desired station name or system speed dial
name, and automatically call the located item.
Digital Voice Announcing (DVA)
The DVA is a line-powered device that provides voice prompts for auto-attendant and transfer, or
you can use it to enhance the operation of DISA and Tracker.
Direct Inward Station Dialing (DISD or DID)
This feature allows an outside party to call an intercom station directly without an attendant’s
assistance.
Direct Station Selection/Busy Lamp Field (DSS/BLF)
Programmable buttons which allow the user one button to place intercom calls to other stations
within your system; the button is sometimes referred to as a DSS button. Busy lamp field or BLF
is a term for a light that identifies current call status of DSS station. See telephone layout
drawings in Chapter 1 for location.
Do Not Disturb
A mode that disables incoming call ringing and intercom calling.
Dual Tone Multiple Frequency (DTMF)
The tones made by your telephone when you dial.
Dynamic Line Button
System temporarily assigns a normally unassigned line to an idle line button for certain call
handling operations.
E
Exclusive Hold
Only the telephone placing the call on hold can retrieve it.
Executive OverrideBreaking into a conversation at a busy called telephone. This intrusion is
announced by several quick tone bursts over the conversation.
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							H
Handsfree Answer Inhibit
A telephone can be set to block voice calls sent to it over the speaker.
Hookflash
Action that occurs when the TAP button is pressed. Needed for activating host system features.
Hookswitch
The switch on a telephone which, when depressed manually or by the handset, disconnects a call.
I
IMIST
Module which allows the connection of an external device to a Comdial digital telephone.
Industry Standard Telephone (IST)
Analog telephone with only a basic 12 button keypad and no advanced features
Intercom
An internal communication system that allows you to dial another station at your office or
location without connecting to the outside telephone system.
K
Keypad
Buttons
through,
andused for dialing.
L
Last Number Redialing
Automatically dialing the last number dialed.
LCD
Liquid crystal display; the alphanumeric display of several Comdial Digital Telephone models.
Line Groups
Programmers assemble and program outside lines into distinct line groups which users must dial
a certain code to access.
Line Queuing
When several telephones share a line and that line is busy, a user can dial a code and hang up to
wait for the line to become idle. When the line becomes idle, the user’s telephone will ring.
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							M
Meet-Me Answer Page
Any user can dial a code in response to an all-call or zone page and be connected to the paging
party in a private conversation.
Messaging
Turning on a telephone lamp to let the user know that a message awaits pickup and leaving a
message on the display of a telephone that gives information on your status.
Mute
A fixed feature button that keeps a distant party from hearing your conversation. This button also
lets you adjust the telephone display contrast from light to dark.
N
Night Transfer
Transferring incoming calls to a particular station(s) for off-hour answering.
O
Operator Station
Also known as the attendant station, this system station is programmed to ring when users dial
the operator; usually considered the central message desk of the system although multiple
attendant stations are possible
P
Paging
This feature allows station users to dial-up customer provided loudspeaker paging equipment
and page over externally placed loudspeakers and determines what paging zones, if any, a station
can page over.
Prime Line
A line designated to a particular telephone and automatically selected when the handset is lifted.
Privacy
Line feature, assigned by the programmer, to allow only one station to access a line at any time;
no other station has access to the line unless the user makes it available through conferencing.
Programmable ButtonsEach telephone or station has buttons that can be user-programmed for
autodialing numbers or feature codes, or other special purpose dialing requirements.
Pulse/Tone Switching
Changing from pulse/rotary dial signals to tone/DTMF signals.
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GCA70-245Glossary 
						

							Q
Queue
Method by which a station user waits for an available line by dialing a code and waiting for the
system to call back.
R
Response Messaging
Responding non-verbally to a calling station by pressing a programmed button that sends a
message to the calling station’s display.
Ringing Line Preference
An automatic connection to any outside line ringing at the station when the station handset is
taken off-hook.
Ringing Tones, Personal
A telephone can be arranged to ring in one of six distinctive tones.
S
Saved Number Redialing
Saving a last manually dialed number for later autodialing.
Screened Call Transfer
Allows users to first announce and then transfer both line and intercom calls from one station or
group to another.
Service Observing
Class of service programming option allows users to enter an in-progress call in an unannounced
muted mode to monitor the call.
Speed Dialing
Autodialing using the keypad buttons. Speed dialing can be station calls (personal and accessed
by only one specific user) or system calls (numbers used and accessed by anyone in the system).
Station
A single system telephone with an individual identity and feature set assigned by the
programmer.
Station Message Detail Accounting (SMDA)
Station message detail accounting provides a record of the incoming and outgoing calls handled
by the system on selected lines. This record provides information for accounting and traffic
analysis studies.
Subdued Off-Hook Voice Announce (SOHVA)
A private announcement that can be made to a busy party which they hear through the receiver of
their handset.
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							System Alarm Reporting
Allows you to view (through the LCD telephone screen) the various system alarms and the
stations with which those alarms are associated.
System Speed Dial
System speed dialing provides system users with a repertory of up to 500 numbers that they can
dial from any telephone in the system. The installer or the attendant is responsible for storing the
system speed dial numbers.
T
TAP (Flash/Recall)
Depending on your system’s programming, this button gives you a fresh dial tone or activates a
hookflash.
Toll Restriction
Class of service feature by which the system allows or denies outgoing calls to selected users
over selected lines.
Tone Call
A ringing intercom call.
Tracker Pager
The Tracker optional pager system allows you to send and receive messages to Tracker pagers
assigned to station extension numbers.
TRNS/CONF
A fixed feature button that allows you to transfer outside calls and set up conference calls.
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							U
Unscreened Call Transfer
Allows users to transfer line or intercom calls from one station or group to another without first
announcing them.
Unsupervised Conference
After a establishing a conference between two outside parties, the originator drops out leaving a
line to line unsupervised connection with the remaining parties.
V
Voice call
A verbal intercom call.
Voice Announce Blocking (VAB)
A telephone can be set to block voice calls sent to it over the speaker.
Z
Zone Paging
Paging through the intercoms of some stations or departments in the system.
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GlossaryGCA70-245 
						

							Index
A
Account Codes
entering for incoming calls, 69
entering for outgoing calls, 69
forced verification of, 69
programming a button, 57
SMDA report regarding, 95
All-Call Paging, 70
Answering Calls
night-transferred calls, 19
outside calls, 13
Assist
messaging, 50
programming an Assist button, 61
Autodial Numbers, 52
programming, 52
Automatic Dialing, 27
See AlsoAutodial Numbers
See AlsoSpeed Dial Numbers
Automatic Number Identification, 19
SeeCaller ID
Automatic Redial, 62
Automatic Set Relocation, 76
Auxiliary Jack
compatible devices, 74
configuring, 74
B
Busy Lamp Field (BLF) Light
using station to station messaging, 45
Button Display, 80
Button Locations, 7
Button Query, 80
C
Call Forward Outside System (CFOS), 44
Call Forwarding
SeeForwarding Call
Call Parking
Parking Call, 40
Call Pick-Up
answering for any station (directed), 20
answering within a group, 20
Call Waiting
SeeCamping On, and waiting for an answer
Caller ID , 19
Calling
automatic dialing, 27
dialing intercom numbers (tone-first), 26
dialing intercom numbers (voice-first), 26
dialing outside numbers, 25
selecting a line, 63
Camping On
and waiting for an answer, 32
and waiting for callback, 32
camping at an idle station, 32
programming a button, 57
CFOS
SeeCall Forward Outside System
Clearing Feature Buttons, 58
Conferencing
creating, 38
creating unsupervised conferences, 39
D
DATA button, 81,82
Data Interface Unit , 81
DATA light, 81
DATA Light, 82
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GCA70-245Index 
						

							Departmental Call Distribution (DCD)
SMDA reports regarding, 95
Dial By Name, 79
Dialing
SeeCalling
Dialing Modes
switching between, 77
Digital Voice Announcing (DVA)
programming, 98
recording messages, 99
types of messages, 99
Direct Inward Station Dialing (DISD)
description, 97
options, 97
Direct Station Select (DSS) Button
associated lights, 10
programming, 51
using with Assist Button, 50
Directed Station Hold, 44
DISD
SeeDirect Inward Station Dialing
Display
abbreviation list, 105
Do Not Disturb
enabling/disabling operation, 68
overriding, 34
programming a button, 57
DSS/BLF Console Button Levels, 84
DSS/BLF Console Operation, 83
E
Exclusive Hold, 16
Executive Override, 34
F
Feature Access Codes
programming at button locations, 52
table listing, 101,102,103,104
Flash Button
SeeTAP Button
Forwarding Calls
all calls, 42
Call Forward Outside System (CFOS), 44
personal calls, 42
programming a button, 57
G
Group Listening
function, 60
programming a button, 60
setting the volume, 65
H
Handset, setting volume, 64
Headset
connecting to the auxillary jack, 74
setting the volume, 65
Hold Button
functions, 8
meaning of associated light, 11
Holding Calls
basic instructions, 16
handling hold recalls, 17
using exclusive hold, 16
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							I
IMIST Module, 82
Intercom Button
functions, 8
meaning of associated light, 11
L
Last Number Redial, 28
LCD Display Abbreviations, 105
LCD Messages
creating, 85
message table, 49
turning on, 48
Lights, Display, 10
Line Access From Any Station, 19
Line Groups
code numbers, 63
queuing for, 35
selecting, 63
selecting when programming, 53
SMDA reports regarding, 95
M
Making Calls
SeeCalling
Message Waiting Light
basic function, 6
turning off, 47
turning on, 46
Music
selecting, 67
setting music on hold, 94
setting the volume, 65Mute, 65
Mute Button
meaning of associated light, 10
N
Night Transfer
answering calls, 19
P
Paging
all-call, 71
connecting an external pager, 74
programming a Paging button, 57
sending, 70
using the Tracker Paging System, 72
waiting for a meet-me page, 71
zone codes, 71
Parking Calls, 40
handling park recalls, 40
orbit codes, 40
programming a Parking button, 57
Privacy Release
programming a button, 57
Q
Queuing, 32
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GCA70-245Index 
						

							R
Redialing
automatic, 62
last number dialed, 28
programming a button, 62
storing numbers for future redial, 29
Response Message Delivery, 50
Response Messaging, 59
creating messages, 85
programming a button, 59
responding to SOHVA using, 22
Ringer
connecting an external ringer, 74
selecting a personal tone, 3
setting the volume, 64
turning off, 4,64
S
Saved Number Redial
programming a button, 57
using with Caller ID, 19
Service Observing, 77
Shift Button
functions, 8
Speaker Button
function, 9
meaning of associated light, 11
Speakerphone
button functions, 6,8
General diagram, 7
setting the volume, 64
user guidelines, 110
using full-duplex technology, 109
Speed Dial Numbers, 52
programming, 52Speed Dialing
Programmed number table, 56
storing system speed dial numbers, 92
table of current system speed dial numbers,
93
Station Message Detail Accounting (SMDA)
general description, 95
printing reports, 95
types of reports, 95
Station Name Record Sheet, 89
Stations
assigning names, 88
current assigned system name table, 89
SMDA reports regarding, 95
Station-To-Station Messaging, 45
Subdued Off-Hook Voice Announcement
(SOHVA)
blocking all SOHVAs, 23
making a SOHVA, 30
programming a button for delivery, 60
responding nonverbally, 22
See AlsoResponse Messaging
System Alarm Reporting, 96
System Clock, setting, 94
T
TAP Button
function, 9
Tracker Paging System, 72
Tranferring Calls
programming a night transfer button, 90
Transfer/Conference Button
function, 9
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IndexGCA70-245